CIGNA

Thank you for forwarding this complaint to CignaCigna has reviewed this complaint and resolution letter has been sent to the customer on 06/29/
Charlene V***
Executive Office Advocacy Team

Acknowledgement Letter along with Authorization for Disclosure of Protected Health Information form sent to customer on 02/16/2017. Pamela D***Executive Office Advocacy Team

Cigna sent the resolution letter via mail on 04/21/ We have applied the amount of to your premium billing

I had Cigna group benefits with an HSA until last year (2015)I called Customer Service at We divorced in late 2015, and Cigna refuses to send me my Tax Form for the HSA, even though I was a subscriber I talked with Judith from Cigna, and the reference number for the call was I explained that most of the contributions were mine, and that I cannot finish my taxes with my accountant until they send me the formThe rep said that I would have to contact my ex (even though I told her half a dozen times that I do not have his current contact information since we divorced, though they do since he is still a memberI even provided the required HIPPA information, such as date-of-birth, Social, and offered the account number, since obviously I do not have his card since we have no contact and he has not been compliant in giving me a copy)Cigna still refused to even contact them member for the form or send me a copy, which is legal documentation that I must have to accurately do my taxesThe rep even told me that they do not have a phone number or contact address on file, which I know is an outright lie, since they do have member informationI explained that I know they cannot give me his information because of HIPPA, but that if they will not send me a copy (they already verified all my membership info and could see that I was indeed on the plan), that they would need to contact him if they will not give me my copyHIPPA is actually supposed to protect me as a member too, and is not supposed to a shield to hide behind while not providing the required tax documentation for this planI am absolutely reporting this noncompliance to our state Insurance Commissioner as well

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for this informationI will be in review of this issue and will respond to the customerThank you,
Nicole P***

Good afternoon,
Cigna's Executive Office of Complaints has received the complaint and will be following up with the customer directly for resolution
Thank You

Thank you for forwarding this complaint to CignaCigna has
reviewed this complaint and is working with customer to resolve
Charlene V***
Executive Office Advocacy Team

Hello,
A letter was sent to the customer dated 9/9/regarding his concerns. If specific protected health information was requested by the customer to be sent to the Revdex.com regarding this complaint, the letter included an authorization to disclose PHI so this information could be provided to the Revdex.com. To further discuss this issue in detail, I included my phone number in the original letter
If you have any questions about this letter, please contact
me at ###-###-####-***. Thank
you for bringing your concerns to the attention of the Executive Offices of
Cigna HealthCare
Kelly M***

[To assist
us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: This message see** to be meant for someone else. My issue was in reference to 9/16/reimbursement submission for the flu shot from *** *** ***. I have submitted countless requests and each time there is an issue. CIGNA should have the previous copies of my submission to cross reference.
I also requested a phone call from CIGNA to discuss this issue and I have yet to receive a call
Regards,
*** ***

Cigna received Revdex.com complaint # *** for the first time on 09-27-Contacted the customer today to discuss his concernsThis issue has been resolved

June 2, 2016Dear *** ***,We are writing to respond to your correspondence dated May 26, 2016, regarding *** ***’s claim for Long Term Disability (LTD) benefits*** *** was covered under her employer provided, fully-insured LTD policy *** ***, which was underwritten by *** ***
*** ** *** *** (***) and issued in the District of ColumbiaThank you for allowing us the opportunity to respond to *** ***’s concerns.*** ***’s claim for LTD benefits is currently being reviewed by our appeals teamAs a part of this review we asked *** *** to attend an Independent Medical Examination (IME) at our expenseShe underwent this examination on May 5, We also requested additional records from two of her treating providers, which were received May 31, At this time our appeals team is seeking an addendum from the doctor who performed the IME on May 5, Once this addendum has been obtained, we expect that a decision on *** ***’s appeal should be made soon afterThroughout the appeal process, the appeals specialist has been in contact with *** ***s in writing to ensure she is updated on the status of her appeal and to notify her when additional information was needed*** ***’s appeal is in progress and being handled timely and in accordance with our process.We understand that *** *** is frustrated with the time her appeal has taken, however we are committed to ensuring that a fair and accurate review occurs during her appealTo ensure that happens, we must make a thorough and comprehensive review of *** ***’s entire claim file.Should you have any questions or would like to discuss this matter further, please feel free to contact me directly at ###-###-####.Sincerely,Eric F.Compliance Specialist CGI Consumer Advocacy

[Thank you so much for your help.A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Acknowledgement Letter along with Authorization for Disclosure of Protected Health Information form sent to customer on 01/10/2017. Charlene V***Executive Office Advocacy Team

Revdex.com, Cigna, and *** *** ***:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Without *** *** ***'s assistance I would have been constantly running in circles, being transferred between pharmacy and medical customer service. I would like to truly thank him for all his help in directing me to the correct team - Susie in your Fertility Team was truly a blessing and very helpful in reviewing my coverage with me and letting me know what I needed my doctor's office to do in order to utilize my benefits.Thank you again for all your assistance
Regards,
*** ***

Thank you for forwarding this complaint to CignaCigna has reviewed this complaint and resolution has been met with customer.Erica M***Executive Office Advocacy Team

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for your help in this matter
Regards,
*** ***

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that though no explanation or apology has been given, this resolution is satisfactory to me.
Regards, *** ***

Hello,
Thank you for this informationI will be in review of this issue and will contact the customer once resolvedThank you,
*** ***

Cigna has been in contact with *** *** in regard to Revdex.com complaint # ***Date of contact 04-28-