CIGNA

We have received the Revdex.com complaint and have determined that the customer will need to contact ###-###-#### in regard to his concernsThe customer/client has a dedicated line to call to handle any questions or concernsPlease direct the customer to (###-###-####).We have received five Revdex.com
complaints from this customerUpon review of our call history, the customer has not contacted Cigna within the last days

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will contact the company within the next week
Regards,
*** ***

Hello-
Thank you for forwarding this customer's complaintCigna will review the complaint and folldirectly with the customer
Thank you
Tanya H***
Cigna's Executive Office of Complaints

---------- Forwarded message ----------From:
F*, Randy * HHHH Date: Tue, Feb 14, at 2:PMSubject: RE: *** Revdex.com *** *** consumer complaint #***.To: "***@myRevdex.com.org" Hi *** our review on this case is complete and we have sent a written response to the customer.A completed authorization form has not been received from the customer therefore Cigna's response on this case will be direct with the customer only.If we receive the completed authorization form we will share details with the Revdex.com.Could you open the complaint to add these comments?Thank you.Randy F* | Executive Office Advocacy Team** *** *** *** | Scranton, PA *** | Phone: ###-###-#### | Fax: ###-###-####

Thank you for this information
I will be in review of this issue and will respond to the customer directly
Thank you
Pamela D***

Hello, Cigna has received this complaint and will reach out to the customer on Monday, March 9, 2105, to resolve the customer's issues. Thank You, Rafael P***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

February 6,
Dear ***:
This is In response to a complaint filed by *** *** *** regarding a refund for the premium payments deducted after the termination date of coverage
Our records show that **.*** *** *** had coverage
with Clgna/*** plan from May 1, through December 31,
In reference to the premium payments deducted after the termination date of her coverage the CGUC/*** plan collects premium payment on the group levelIndividual premium is collected by the employer via payroll deduction, Therefore, *** should contact her employer, *** ** *** ***, In relation to premium and/or refund for the premium paid after the termination date of her coverage
If you have any questions or concerns regarding this matter feel free to contact me at ###-###-####,

*** *** * HHHH***
4:PM (hours ago)
tome
*** ***, we have placed a call to the customer todayWe have a resolution and have relayed that information to *** via voicemail

An outreach call made to *** *** today, I provided her with the claims adjustment details and advised the corrections have been made*** was pleased with outcome and has my contact information if needed

Thank you for sharing this customer's complaint with CignaWe have followdirectly with the customer regarding this complaint Tanya H***CignaExecutive Office of Complaints

Hello,
Out reach was made on 3/18/by HPS to go over customers concern. A message was left with direct extension for the customer to return phone call. Customer contacted this rep on 3/19/14, was advised if future concerns, feel free to reach out to the direct contact.
Thanks,
Kelly M***

Thank you for this information
I will be in review of the issue and will respond directly to the customerThank you,
Nicole P***

Complaint: ***
I am rejecting this response because:it's just a break down of what happened in my caseIt leaves out that the process of the nurse from cigna speaking with my doctor and then not updating my file for daysAnd when I called and asked Nikki who was one of the represtives about my case she told me that the nurse never got a call back from my doctorWhen in fact she had days before and never updated the informationWhen I asked Nikki what the nurse had told her she said she didn't speak with her but her back up and that was why she assumed that my doctors never called backThis whole thing is absurd and the most disorganized company I have ever dealt with rude beyond belief making me seem like I'm lying when in fact it was just lack of communication in there departments that was holding everything upIt has been weeks and I'm already back to work and I still have not gotten a check from my short term disability claim.
Regards,
*** ***

Hello,
Thank you for this informationI confirm written correspondence has been sent to the customer on February 8, and February 12, Thank you,
Rae B***
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Hello,
Thank you for bringing this matter to Cigna's attentionIt was received by Cigna's Executive Office of Complaints and will be forwarded to the appropriate team for folland resolution with the customerThanks,
*** ***

Thank you for forwarding this complaint to CignaCigna has reviewed this complaint, please see attached resolution letter that has been mailed to the customer on 12/01/2017. Janelle G***Executive Office Advocacy Team

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** **

Hello-Thank you for forwarding this complaintCigna previoulsy reviewed and responded directly to the customer on this issueIn order to release any additional information on this issue, Cigna will need the customer to fill out and return the attached Authorization of Protected Health
Information formWithout this form on file, Cigna is unable to release any specific information on this issueThank youTanya H***Cigna

Hello,Thank you for this information.The customer has been outreached toThe issue is resolved.Thank you, Nicole P***