CIGNA

[To assist us in bringing this matter to a close, you must give us a reason why you are
rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:There is no date or timeline for when Cigna will complete this review or to provide me the written responseWithout dates this is not a valuable response and I cannot accept itI cannot trust Cigna to complete this in a timely manner because of the way they've already handled these claimsTo me Cigna is using a delay tactic hoping that this complaint will expire and they won't have to deal with it or actually resolve the issues with the claimsAs far as I know they are planning to start a review in years, finish it in years, and send me a response in years. There is no definition of what their written response would contain or how it would resolve the issuesWithout understanding how the final written response would resolve the complaint I don't consider this initial response acceptableThe written response could be anythingAs far as I know the written response could be an offer for carpet cleaning discountsA written response is inadequateIt is entirely 1-sided, after the fact, and provides no opportunity for me to respond to the validity of the response, or ask questions about the content of the responseI don't believe that the complexity of the multiple issues that are ongoing can be handled with a single response with no input from meCigna has shown by their handling of these very claims so far that left to their own devices, they are incapable of understanding issues or an acceptable resolution I do not consider it acceptable for me to wait an unspecified amount of time to receive an undefined document that may or may not be of any use and then having no opportunity to discuss that document with CignaI've done that already, with very limited success.
Regards,
*** ***

Thank you for this inquiry, it was received 8/29/2014. Resolution will be sent to the customer regarding these concerns
Thank you,
Kelly M***

Thank you for forwarding this complaint to CignaCigna has reviewed this complaint and resolution letter has been sent to the customer on 09/27/2016. Charlene V***Executive Office Advocacy Team

Thank you for this information.The customer has already been contacted.Thank you,Nicole P***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason
is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Cigna fails to follow up with meThis has been on going since February and every time a supervisor tells me they will "get back" to me in a couple of days I never hear back from themAt this time I have been waiting almost week for a supervisor to call me and when I called on 7-15-to speak with her to follow up on my end I was told by a representative they would request a call back and as of 7-20-I have heard nothing from them
Regards,
*** ***

A written response has been sent to the customer surrounding Revdex.com# ***

Several
attempts were made to reach out the customer to obtain account specific details
needed in order to address their concernsNo response from customer from
mailed requests or phone messagesWe can revisit this issue if the customer
would like assistance

Thank you for sharing this customer's complaintCigna will review the complaint and folldirectly with the customerTanya H***Cigna Executive Office of Complaints

Thank you for this informationI will be in review of the issue and will respond directly to the customer.Thank you,Nicole P***

Hello,
Thank you for this informationI have resolved the issue and contacted the customer directlyThank you,
Nicole

Dealing with with the Cigna Pharmacy Dept is a nightmare my doctor prescribed a medication that required authorization and after 2wks of my doctor providing all necessary information the medication was approved for coverage for months however after I started the treatment and was on this medication for month when it came time, to refill my pharmacy had the refill denied I proceeded to call my insurance Cigna to find out a reason for the denial and the response I received was that the medication was approved in error and now after a month in the treatment I had to stop this medication the medicine I was prescribed can't be stopped without doctor's advice it was negligent on Cigna's part to put my health and life at risk they did not at all advise my doctor or myself that the authorization was retracted until I called for the refill

Hello,
Thank you for this informationThe customer has been outreached toThe issue is resolvedThank you,
Nicole P***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for this information.I will be in review of the issue and will contact the office directly.Thank you,Nicole P***

Thank you for forwarding this complaint to CignaCigna has reviewed this complaint and resolution letter has been sent to the customer on 09/20/I have spoken with the customer and explained that claims have been processed. Erica M***Executive Office Advocacy Team

Hello-
Cigna has completed the requested account audit and has mailed a copy directly to the customer
Thank you
Tanya H***

Hello-
Thank you for forwarding this complaintCigna will review the complaint and provide folldirectly with the customerThank youTanya H***

Thank you for this information. I have reached out to *** *** *** and was advised refund was received
Thank you,
Kelly

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: All though I'm appreciative that they refunded the money that they drafted out of bank account without permission also the month refundI feel they caused me undo stress and hardship by keeping my money for almost a month and not responding to my first cancelation noticeNo one asked me if I was happy with their decisionThey justmade one and notified as to what it would be
Regards,
*** ***

I filed a claim with cigna Dental on January 21, on the behalf of my Daughter for the orthodontist, Cigna Dental has being giving me the run around about sending me the payments, I have called them at least times about the payments, I have talk to many different Represenitives and each one of them always telling me something different, they still are refusing to send me the payments but they are garnishing my pay checks every week for payments, can someone help me resolve this matter, this company is no good to be with?