Cincinnati Concrete Solutions

Hi [redacted] If it wasn't for your call I would've never seen the past emails it's all been going into my spamI've been all happy thinking everything is under control then I saw that from ***I thought we had that one situated I went out and saw the entry and then told my crew leader to go look at it and set up a repair schedule with ***The plan is still to repair or replace the entry areas in questionI wasn't aware of any curb issues until you directed me to the email but we can take care of those, but as far as the color of the driveway we have no control of thatWe order the same type Concrete from the same concrete company and pour what is delivered we have no control over how the final color turns outBut I know [redacted] was told to give it time to cure out Longer and if it was still different in colors I would have the Concrete engineer from [redacted] come out and see if they had any issues with the batches sent.Thanks***

6/15=business called to respondHe said the crew leader, [redacted] , will call her in a day or two to arrange the mutually agreeable time to visitThere has been days of rain this season, impeding the smooth progress of work

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] I previously filed a complaintThe complaint [redacted] was closed due to no further info from meI still have not received a reimbursement check that was promised me from this company for cutting the dog electric fence wireI waited to see if the check would arrive, but, alas, no check has been sentDesired Resolution: Refund Cincinnati Concrete Solutions has never sent a check for the electric dog fence wire they cut, even though they said on the complaint that they would be sending a reimbursement I keep thinking they will follow through on their promise to send a reimbursement check Obviously, they will not follow through with this My next step will be [redacted] ***

I have been in discussion with [redacted] about the repairs we plan an making and now that the weather has started to improve we'll be out shortly to make the needed repair which is shrinkage in the control joint areaIt's a common procedure when doing an overlay.thanks***

I am also sending the check for reimbursement Scott

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The last communication to Mr [redacted] was made BY me after a couple weeks of filing my complaint with the Revdex.com He has had many opportunities to fix, repair, adjust, or replace the patio What he is unable to do is provide an accurate date of job completion When he continues being extremely vague, it leaves a customer on hold I have not had my patio fully set up for an entire season because his workers "will be out to fix it soon".As he stated in his most current statement, he says "he believe" he and I agreed to replace the patio Here is a copy of what he actually wrote in the email.""I absolutely still plan on fixing it i'm wanting to just replace the whole thing, I stopped when I received the notice from the Revdex.com because I didn't know the processFrrom what the lady said it's between the of us to come up with a final resolution which is what's been going onI'm sorry you've had to deal with this but I've found out some things that lead me to understand why that crew did the job the way they didNeedless to say we both got a bad deal and I jusr want to make it right***""I wrote back the following:Here are the options ***1) Fix the dang mistake - however you need to make it right Pour a solid colored layer over the existing patio with the grading corrected or pull it out and start from scratch Just fix it One job, one color, nothing fancy That's where I was when I hired you.2) Refund the second check I gave you "upon completion" which was $ That way I can hire someone to come fix this.Choose one and actually do it and then we can be done with this whole thing.I have heard nothing since that email and that was sent on 10-21- I have winterized my patio furniture as I don't expect this company to come through with this job Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am open to having the job done but I want an actual date There was no problem getting the job done quickly when it was the initial $ When it comes to repair, it is over months of running in circles, giving patience, offering to help - and still, the water collects at the base of the house because the angle is backwards.Regards, [redacted] ***

I don't know if [redacted] did not receive my call Friday but I left a message telling her we were going to do the needed repairs before winter like she'd asked.***

The check was mailed ck#to [redacted] for $142.00.thanksscott

On Mon, Oct 17, at 2:PM, [redacted] > wrote:Hi ***You asked me about [redacted] I cannot find the actual complaint anywhere but I do recall the job and I had been in discussion with her and had been in the process in making the corrections for her my last contact was my man was to be out on a Thursday or Friday to do the final color and the weather was bad so I emailed her the end of the day Friday to update her we would be out Monday Tuesday instead and that's my last contact we still planned to do the final coloring but weren't sure what our next step was since I had received your call but we're ready to apply coloring if that's still our option.Thanks [redacted] Sent from my iPhone

The area in question is the size of a quarter and am willing to pay $I've tried fixing it or times but the foundation was poured too high when the house was built so I can't get enough material over it to hold up in the one spot and I'm Leary about demoing and of the foundation and weakening the integrity of the foundation

Business indicated he has contacted the customer to set up a date for repairs to the patio

I guess if my communication skills were better this would have been avoided, I've had her repairs scheduled for this Friday for a week, was gonna contact her today as I saw has our schedule went along for the week.Thanks***

I just wrote to him yesterday telling him I wanted to go ahead and replace the sidewalk for him instead repairing it I'm shocked at why he wrote to the Revdex.com I was willing to go above and beyond what he wanted thank tou

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The owner has not been in contact with me for over a month about resolution of this matterThe issues are more extensive than just joint shrinkageThere are cracks all over the patio, grass growing through the joints, and flaking of the concrete off of the existing patioI have tried to voice these concerns with him and he does not seem receptive to discuss these issuesI wish to be present when they fix these issues to discuss the concerns in person and again he does not seem receptive to this by giving us any sort of timing on resolution of the matter Regards [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me PROVIDED THAT THE BUSINESS FOLLOWS THROUGH WITH THE APPOINTMENT. This is the first time (since I notified Mr*** of the problem) that an actually date has been given to do the repair. He previously has said it would be done but the timing was always vague and the work never done. Now I have been given a date of 11-21-and if I see no effort, I will NOT accept and will refile a complaint if needed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
No comments to the quality of workmanship or concern for my satisfaction are addressed in the response
Regards,
*** ***

I don't know how to respond other than we take pictures of all the work we do before and after to make sure of all the work we doThe pictures show the driveway back in the same place also if the driveway was not in the same place there would be large voids between the new concrete and the grass
Our pictures show the new concrete poured right up to grass with only a small void wide enough for a 2xI also offered at no charge to pour a nice decorative border to go around the drive at no additional charge which still stands. Thank YouCincinnati Concrete Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.On June 15th they stated to you that *** would call me within a day or two to set up a time/day to resolve and fix our patio. It is now 6/20/and I have not heard from *** by phone or email. So, therefore this issue has not been resolved by any means. I have not been contacted by Cincinnati Concrete Solutions in any way as they have discussed with you that they would, twice now.
Regards,
*** Wells

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have still not received any sort of correspondence or contact from this Company or the Owner, Scott, about the forementioned repairs and issues that have yet to be resolved.
Regards,
*** ***