Citi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], Currently they are working on it and the I will see a result in 50-60 days.
Sincerely,
[redacted]

We responded to the customer on 3/**/15.  The customer should allow 7-10 days to receive our written response.  If the customer would like to share this information, they can provide a copy of our response to your office....

Thank you for your communication regarding the customer's [redacted] account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to [redacted] within the next 7-10 business days.
Sincerely,
**...

[redacted]

Thank you for your communication regarding [redacted]'s [redacted] account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to [redacted] within the next 7-10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[redacted], CITIBANK, did not disclose the REASON for cancelling their customer accounts which is universally eported as MONEY LAUNDERING. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me and the matter has been resolved. After being contacted by the Revdex.com, Citi called me and informed me that 40,000 miles would, if fact, be deposited into my rewards account. It took a few days, but as of today, those miles have been deposited successfully. Revdex.com, thank you so much for your assistance in this matter. 
Sincerely,
[redacted]

Thank you for your communication regarding [redacted]’s [redacted] account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to [redacted] via the [redacted] within the next 7-10...

business days.

We have responded directly to the customer via [redacted].  They should expect to receive our response within 7-10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

The text of their response states that they will be contacting me, but they have not contacted me yet and there is no guarantee we will connect prior to my 6-day deadline to respond.  Moreover, their response is a little confusing: They end with a question that doesn't make sense.  My concern is they mis-wrote their response as I did contact them about my complaint prior to issuing this Revdex.com complaint and tried to resolve it that way, but they were not able to do so (see my original complaint description, including results I wish to see).  All that is necessary is for them to undo the closure of my account and return it to its prior status without further inconvenience to me, a customer in good standing for 20+ years with 800+ credit.  Again, unfortunately, I need to reject this response because they have yet to contact me and there is no guarantee we will connect prior to my 6 day deadline to respond.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:The business did not address the issue and merely sent general information that can be found online. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] the fraud account still appears on the credit reports and needs to be deleted 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We will be responding in writing via the U.S. Postal Service to the customer as of February **, 2016.  The customer should allow 7-10 business days to receive our written response.  Should the customer have additional questions or concerns, they can direct those to the address listed in...

our response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not a response from citi. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here...We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him directly?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Citi did not respond,...

they just said they will respond in 14 more days.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Hello and good day,We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him directly. [redacted]Boise Executive Response Unit

We have corresponded directly with our customer.  They should receive our response within approximately 7-10 days.  If you would like to further discuss the resolution, may I suggest you contact her directly?

We are sending our response to the customer on February **, 2015.  If the customer would like to share this information they can provide a copy of our response to the Revdex.com.