Citi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT...

been resolved because:

The [redacted]® Consumer Credit Card   View/Download Your Statement [redacted]
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I still do not agree, on 03/**/15 [redacted] removed the $25.00 late fee which would have been no late payments.  On 04/**/15 Revdex.com contacted Citigroup and on 04/**/15 they put the charge back on the account after being contacted by Revdex.com, attached is the activity showing these transactions.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This business still has not done anything that I requested.  Moreover, they  still appear not to have even read the complaint, because their response apologized for failing to tell me something that they had told me, and that was the whole problem.  I was complaining about a practice that I felt was wrong (and pointless) and asking that it be changed.  They said nothing about why they do business that way; they only apologized, inaccurately, for not having told me.  They had told me, and I never complained about not being told. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding [redacted]s [redacted] account.  Due to privacy concerns, we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.

As we stated previously, we are no longer responding to this customer, we consider the issue resolved.

We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him/her directly?Thanks!

Revdex.com:At this time, I have not been contacted by Citi regarding complaint ID [redacted]. They have retaliated by not utilizing my recorded summer address and then blocking my transfer requests from my account. This summer address is on my profile at their disposal.[redacted]Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseDera
 Dear representatives if The Revdex.com, Thanks for your response. Please tell the representatives of  Citibank to mail me the copy of the credit card statement as soon as possible. I have been waiting for 29 days already for this statement to arrive.
 
This is not fair to me.Best regards, Karl Edwin
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding the [redacted]'s dispute in reference to the [redacted]lines account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business...

days.Sincerely,[redacted]Executive Response

Revdex.com:
Citi Bank has wrote to me and told me that they informed the Credit Bureaus to remove both inquires from all my credit reports.  They told me who to contact if I have any other issues, even though the accounts are from CITIBANK directly.  I will be satisfied once their inquiries have been completely removed from all my reports and I have a new print out confirming this.  Thank you again for everything and getting a response so quickly from CITIBANK.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We recently replied to the customer’s inquiry and because no new information was contained in his most recent inquiry via the Revdex.com, we consider the matter resolved.

We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact her directly. Thank You!
[redacted]

We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him directly.

We are responding to our customer via [redacted] on October *, 2015.  The customer should receive our response in 7-10 business days.If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

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To Whom It May Concern:
Citi® Prepaid Services received the complaint submitted on October *, 2014 from [redacted] regarding two stop payment requests on checks drawn on a prepaid card issued by Citi Prepaid Services on behalf...

of [redacted].    As a business that aims to provide a positive cardholder experience, we strive to resolve all cardholder issues in a thorough and satisfactory manner.
Upon speaking with the cardholder on October *, 2014 and confirming [redacted]’s preferred resolution and banking details, Citi Prepaid Services completed a stop payment on the previously issued checks and processed an ACH transfer to his account as requested. 
We regret that [redacted] encountered these concerns and have apologized for the delay in our response.   We hope that this has resolved the matter.  If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

[Your Answer Here] that what I have been doing for years and nothing resolved by citibank/citicards its the same run around poor customer service and neglect on there behalf, citibank has been non helpful in this matter and resolved nothing!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We again have corresponded directly with our customer.  They should receive our response within approximately 7-10 days.  If you would like to further discuss the resolution, may I suggest you contact him directly?

Tell us why here...We have corresponded directly with our customer via U.S. Postal mail.  Please allow 5-7 business days for [redacted] to receive and review the response from Citi.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  The business sent me a letter confirming my credit score was not effected and confirms they will refund my $25.00 late fee that was tacked onto my last payment that was reversed without my knowledge.  I have not received my reimbursement as of yet and will await for it to arrive through the mail.  This is a very small complaint compared to others, however as a working citizen who strives to pay my bills regularly, I felt humiliated and angry how this company accommodates the blue collared workers in this country.  Although the reimbursement is small, I can't help but wonder how many others have had similar experiences and did not question such actions from this company.  I appreciate the Revdex.com following up with this and pray corporate America will stop ripping off the blue collar workers of this country.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I received the Terms and Conditions sent from CITI. I read it from the first to the last word, twice, but can not find anywhere that mentions the opening bonus is regarded as dividend rewards. In fact, in the Terms and Condition, it explicitly lists cases in which dividend rewards are earned but does not include the promotional opening bonus as one. As such I believe I did not get any useful information from CITI to solve this issue. I also asked the lady from CITI to direct me to any written material that could support her assertion, but she did not. She also said she refused to reinstate $250 even if she could not find anything to justify their early seizure. In words, there is not any progress yet. And I feel the lady from CITI is not in the attitude to solve this issue. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact her directly?