Citi

Review: I signed up for Citi's ThankYou Preferred Card because I saw its website advertise "Spend $0 in 3 months, get 20,000 reward points," for it. I have another family member who saw the same ad, as well as another friend who opened the card because of this deal. I have a screenshot of the page, but Citi is now taking it back and saying I need to spend $1,500. I cannot spend this much and did not sign up for this requirement on the card and am looking for the original deal.Desired Settlement: I am asking for Citi to honor its originally advertised reward for its credit card, as that was the only reason I signed up for it. Thank you.

Consumer

Response:

Hello, this $0 promotion is what I saw on the website and it was the only reason that I applied for this card. I took a hard inquiry to my credit score to do it and I am asking for Citi to honor the promotion. Many other people on the internet and two who I personally know saw the website display this, too. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The business addressed the situation and gave me exactly what I was requesting. Thank you for your great assistance in mediating this matter.

Sincerely,

Review: I have a CITI bank credit card. I get billed electronically. I had not received a bill for April or May's statements. I had to look up online to discover when my bill was due both months and was late by 2 days in April and by 1 day in May. I rely on electronic billing as I am very busy having moved into a new home recently. On each occasion I was charged a $39 fee, which both times more than doubled my amount that would normally be due. I complained to CITI about not receiving the bill for April and again I did not receive in May as earlier stated. Yesterday, I did receive June's bill which showed the late fee for May. I believe these late fees are an abuse of power by CITI Cards, and due to their own failure to provide me with billing, or any follow up notification, or response to my email complaints. [redacted]Desired Settlement: Refund the $39 late charge to my credit card and remove the $39 late charge to my current bill. Begin paper billing in addition to electronic billing. Follow up on customer billing complaints by email.

Business

Response:

Dear [redacted]:

We recently received an inquiry on your behalf from the Revdex.com of New York regarding the above-referenced account.

You indicated you did not receive your April and May 2013 statement notifications by email which caused your account to become past due and be assessed late fees. Our records reflect you enrolled in our paperless statement feature on February **, 2012 and email notifications were sent to you each month until your enrollment in paperless statements was cancelled at your request on June **, 2013.

Because your payment due on May **, 2013 was not received until May **, 2013 and the payment due on June **, 2013 was not received until June **, 2013, $39.00 late fees were assessed to your May and June 2013 statements. Our Customer Service area applied credits for the two late fees, along with a total of $14.67 in related interest charges, to your account on June **, 2013. These credits will appear on your July 2013 statement.

I hope this response has satisfactorily addressed your concerns.

Sincerely,

Presidential Communications

Review: I had a loan with this company and I've had several others before and never had an issue. Last month, July **, 2013, asked for a payoff quote and got a cashiers check to pay them off. I told them I wanted to make sure that I didn't have a payment for the month I was paying them off, so to give me the exact amount that was owed. They gave me an amount and later that day another payment was trying to be deducted from my account. I had contacted my bank to make sure no auto-payments would be made to that company, because they had been completely paid off. I received all documentation and the title to my vehicle (they used for collateral). They had stated that everything was paid. HUGE lack of communication on their side. I paid off the loan specifically so that I would no longer have payments and now they're requesting another payment, with interest and a bounce fee.Desired Settlement: DesiredSettlementID: Other (requires explanation) I'm requesting that they don't charge us that payment, since they did not state any other payments would be deducted. Especially, when I specifically told them I was paying off the full amount, so that I would not have any payments for that particular month.

Business

Response:

Dear [redacted]:

We are in receipt of your correspondence dated August **, 2013, regarding [redacted] concerns and we appreciate this opportunity to respond.

I have been unable to locate any account in the name of [redacted] with the information provided. Please have [redacted] supply the 15 digit CitiFinancial account number, or the primary borrower's social security number or a copy of the monthly billing statement. Please be advised that CitiFinancial Services tracks accounts by the primary borrower's name and social security number or full account number. Once provided with the account information, we can assist [redacted] with her concerns. [redacted] may forward the necessary information to me at the address listed above or by facsimile to ###-###-####.

Should you have questions regarding this letter, please feel free to contact me directly at ###-###-####.

Sincerely,

Resolution Specialist

Executive Response Unit

Review: Today I received a telephone call and spoke with a representative about my account with this bank. They stated that I am contacted via email for my statements. As I didn't allow them to do this, my account is now 75 days past due. When I asked who was responsible for this, no one at Citibank would own up to anything. They stated that it was still my responsibility to know when payments are due, regardless of the lack of bills being mailed to my address. Because of this situation, I find myself owing more money in late fees than I believe is necessary. This company is requiring that I pay late fees because of their mistake. I don't believe this ought to be the case. Citibank dropped the ball and ceased mailing me statements at some point, without my notification. It took three telephone calls to get someone there to fix the situation, with respect to the statements. However, the company still maintains that I am responsible for these late fees. I shouldn't be held responsible for their mistake. Citibank needs to own up and take responsibility for their mistake. I believe they're just covering their collective [redacted] and expect me to roll over and take the penalty. That shouldn't be the case. I expect them to reduce or eliminate the fees accrued because of their mistake. They needn't apologize for "any inconvenience" either. It's their mistake and they ought to take the hit for these late fees. I expect this company to further educate their customer service reps so that information is the same every time I call. They can't even figure out the correct monthly payment for the account I have in their office. Suffice it to say, something needs to be done about this. I expect satisfaction as a consumer.Desired Settlement: DesiredSettlementID: Refund

I request Citibank take the hit on the late fees because of the mistake on their part. No one received my permission to switch me from paper statement to electronic statements. I also expect them to own up to their mistake and make sure it doesn't happen to me again. if It does happen again, I will file a complaint with the Revdex.com and the Consumer Protection Agency. Unless Citibank would like this to happen, I expect them to resolve this matter quickly rather than l

Business

Response:

Dear [redacted]:

We are writing in response to your correspondence that was received from the Revdex.com on11/**/2013.

On January **. 2013. we mailed you a letter in response to an inquiry that you made with the Consumer Financial Protection Bureau. A copy of this letter has been attached for your record. This letter advised you of your next payment due for loan 24. But also advised you that loans 25 was past due and **, ** and ** were presently being serviced by another entity.

Our records indicate that you have been receiving paper statements since August 2013. As you stated in your letter, it is your responsibility to maintain the monthly payment on your student loans. We do feel at this time; that we have made the appropriate steps to ensure that you are aware that you are payments are due and we will not be removing any of the late fee that have been billed to your loan.

Please be aware that your account is past due. Collection activity will continue until this account is brought current by either a payment or an approved deferment. Forbearance, or both. Late fees may be assessed if your account is not paid within 15 days of your due date,

If you have any questions or need additional information. please contact me at [redacted] Monday through Friday from 7:00 a.m. to 2:00 p.m .. Central Time.

Sincerely.

Review: We have now called three times for a refund on our account. We have been told three times the refund for the credit balance would be transferred to our checking account within 2 to 3 days. Still has not happened. Each time they tell us they don't know why it has not happened and the transfer is pending and should be transfer in 2 to 3 days. Still has not happened after 3 weeks. They won't tell us why the transfer has not happened.Desired Settlement: Refund to happen and business fined for wrongly holding funds. And anything additional they can be punished with. Customer satisfaction is zero.

Business

Response:

Revdex.com,

This appears to be in regard to a Citibank credit card account and a checking account at another bank as there are no Citibank accounts matching this customer's information. Please re-assign the case to Bankcards at [redacted].

Thank you,

Citibank ERU

Business

Response:

To Whom It May Concern:

This letter is in response to [redacted]'s recent inquiry related to his wife's Citi account.

I spoke with [redacted] on January *, 2014 and regretted the delay in processing the $209.00 refund that she originally requested on December *, 2013. She confirmed the refund was deposited directly into her checking account on December **, 2013.

Should you have any additional questions regarding this matter, please contact me at the above address.

Sincerely,

Review: I'm a [redacted] donor and they use Citibank debit cards as they're payment. Well when I went to withdraw my money from an ATM that has always and is still free they charged me a 1.50 without even notifying me. So when I go to pull out my next amount from my next donation I am then charged a bit more because of insufficient funds. I called them almost 3 weeks ago to notify them that there's something wrong and sure enough they tell me there was an "accidental" charge and said it would be back in my account in 2 business days. A week goes by and it's still not back into my account. Once again I call and once again I'm told 2 business days and also that they have sent a notification to "rush" the process. Once again another week goes by. I call them twice more and each time I am told the exact same thing. I have tried to be patient but I'm beginning to lose that patience. Customer service has in no way been helpful to me in helping to put one dollar and fifty cents back into my account and all I get is this "aww, sorry about you bad luck" attitude. I didn't want to turn to the Revdex.com but I have no one else that might be able to solve my problem, Citi sure hasn't attempted to...Desired Settlement: All I want is for the $1.50 placed back on my card in the actual one to two business days like I was told in the beginning. No more games.

Business

Response:

Review: A charge was posted to a credit card that I had discontinued. This charge, "[redacted] "annual renewal [redacted]" was added to a discontinued credit card unauthorized. Citi Card has continued to add interest charges even though I have called the company several. My complaint is that this charge was added to a canceled credit card without any authorization.

Product_Or_Service: none purchased

Account_Number: last 4 numbers of myDesired Settlement: DesiredSettlementID: Refund

I request that the unauthorized charge be deleted and the accumulated financial charges be rescinded/deleted. I had used this credit card for several years and had requested another from a different company when I discontinued this card.I did file a dispute July 2014 after trying to get the people to understand my complaint. The dispute stated "[redacted] would not refund the charge". My complaint was that the charge should not have been allowed in the first place, as t

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: Citibank CBSD NA has refused to correct the erroneous information on my credit report regarding the dates that the account was opened, the first date of delinquency and the date that the account was closed. I was the victim of identity theft and this information was provided to Citibank in writing through several government agencies. Citibank sold the debt at least five times within two years to many different collections agencies. My personal information, including social security number, name, address and any other data that someone would need to continue using my identity was available to the highest bidder.Citibank knowingly provided sensitive data to businesses of ill repute, despite receiving information from police, the IRS and signed affidavits. They repeatedly pull credit reports or allow others to do so for the purpose of collecting on accounts that were stolen. They are reporting two credit cards and one overdraft account, which were breached and cost me more than 25000 in damages. Citibank claimed to investigate but this was conducted within one day of receipt of my letter. I find it hard to believe that it was an in-depth look in that time. Citibank provided a standard response from a very low-level employee to every letter and phone call that I made to resolve this matter. The employee who responded was from the president's office and not from fraud protection. This suggests that Citibank did not take these claims seriously and had no intention of doing anything on my behalf even when they were confronted with the tax fraud that resulted from their actions. Someone used my social security number to file fraudulent tax returns over two years. These two years were during the time that my debt was sold at least five times to different collections agencies.Desired Settlement: I want Citibank to resolve this by recalling my accounts from whatever company they sold them to, ceasing all collection attempts, deleting all citibank account information from all credit reports and removing any information from databases (etc.). Citibank cannot claim that they are not responsible when Citibank's negligence has caused the damages described above.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Citibank has not responded. There was no attachment from Citibank and their past missives have not addressed the issue of my privacy concerns.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have previously responded to [redacted] regarding this issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Repeating your response that was regurgitated by the many other people who have held this job is not making an attempt to resolve the problem. You have sold my credit info to at least five companies and you refuse responsibility in the identity theft that resulted. er Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Illegal and unethical access of my credit file by this Bank without notification or authorization

A letter was received stating that a bank account was denied because of information received from a credit report. Since my credit file has no problems and most important I DID NOT GIVE AUTHORITY for Citibank to run a credit check and also I WAS NOT NOTIFIED THEY HAD PLAN TO, they should immediately retract their letter and also remove such inquiry from my credit file.Desired Settlement: Retract Letter and remove any inquiry from my credit report if they actually have one there.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I was encouraged to apply for [redacted] Credit while paying for merchandise in a [redacted] to get $10 off if approved. Since I have good credit I decided to go ahead. I was surprised it was denied and there was a number for me to call. I spoke to a rep who looked at my credit report and said she couldn't figure out why it was being denied for delinquencies when the credit report didn't show any, but she said there wasn't anything she should do that I should call [redacted]. So, they don't show any delinquencies and told me the problem is with [redacted] automated system. So now, I don't have the [redacted] credit and I have a ding on my credit record for applying and both companies just tell me they don't know why.

Product_Or_Service: Credit ApplicationDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want someone to manually take a look at this application and if they are not going to approve me to remove all record that this credit was applied for because I shouldn't be dinged a point on my credit score for a credit request deniedthat no one call explain why it was denied because there are no delinquent accounts.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

No I totally reject their response as invalid. They did absolutely NO RESEARCH on my complaint. I have documentation which can PROVE my claim which I might just have to file litigation on them if they do not clear this up. I want a CITI representative to call me, not send me a meaningless letter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Now the business has contacted me and basically LIED about a telephone call which occurred the day after I applied for the account. I am demanding that they pull the recording of this call and they will see who is lying and who is telling the truth. I received a call several days ago from a woman who claimed she was the same person who pulled my credit report on my first call to them after I was not approved for the card. She said she didn't see anything on the report that was delinquent and that I should contact [redacted]. So now she contacts me saying she is the same person who reviewed my report the first time I contacted them by phone and saying the report shows delinquency. An out and out lie from what she told me the first time. I don't what you people are up to, but I insist that the recordings be reviewed. I will file legal action against CITI and then they will be supoaend so you might as well listen to them now. If this isn't rectified I will be at [redacted] and [redacted] making sure I tell people in line to NOT apply for your card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day All,

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Regards,

Review: On October **, 2014 I received three e-mails from Citibank regarding linking my [redacted] account to my Thank You Member account. The first e-mail was sent at 11:32am stating that I requested to link my [redacted] account to my Thank You account. The second e-mail was sent at 11:39am stating that I requested to delink my accounts. The third e-mail was sent at 11:44am stating that I requested to link the accounts again. (Copies of the e-mail are attached). I did not make these requests.On October **, 2014, I received an e-mail from Citibank stating that I redeemed 25,153 Thank You points for an [redacted] order. (email attached). I contacted Citi telling them that I did not make this request or the requests to link my [redacted] account to my Thank You account. Citi advised me to contact [redacted] and [redacted]. from the Charge Investigations Department at [redacted] sent me an email confirming the fraudulent activity. (email attached). I also gave [redacted] the order number and they said that the order number is invalid. I contacted Citi and they created a case #. I received a letter from Citi dated October **, 2014 stating that [redacted] did not provide information to them during the investigation and to contact [redacted]. I also contacted Citi regarding the three fraudulent transactions on my Citi credit card account. The fraudulent activity occurred on 10/*, 10/**, 10/**. (Copy of account is attached). I requested the bank to refund me the amounts since it was due to fraud. It appears the bank refunded me two out of the three transactions.Desired Settlement: DesiredSettlementID: Refund

I'm requesting Citi bank to refund me 25,153 Thank You points. In addition, I'm requesting Citi to refund me a total of $18.94 for the three fraudulent transactions made to my Citi credit card account. I'm also requesting a gift card for my time and inconvenience. It appears Citi bank is pushing this issue onto [redacted] when in fact it is Citi who should be taking care of this issue. I've been on the phone with [redacted] and Citi for hours regarding this issue.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: As an Active Duty Service Member stationned overseas, I contacted the CitiBank customer service in order to benefit from the SCRA. I faxed to the bank a copy of my LES to prove that I am on Active Duty and a copy of my most recent re-enlistment contract to show that there was a break in service marked by my discharge status prior to re-enlistment. This is the same criteria all other financial institutions and creitors have used to apply the SCRA to myself and other service members.

Despite all teh clarifications I provided through emails, Citibank will not let me benefit of the SCRA enacted by federal law.Desired Settlement: I would Citibank to apply teh SCRA to me on the same basis all other financial institutions like [redacted], [redacted] and my other creditors have done it.

Thanks

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Citibank is not willing to work with me on the issue while other financial institutions have used the re-enlistment contract to give the benefits.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

CitiBank contacted me by phone but offered nothing acceptable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I received a prepaid visa from citi, in the amount of 150.00, I understand (now that it is too late) that the visa card only had a 6 month experiation date on it. I have used $60.99 in the month of Nov 2014 of the $150.00 card and went to use the card again that has a remaining balance of $89.01 and I am not able to use it. Citi refuses to issue a new card and they refuse to advise or give reason as to why I am not able have access to the remaining $89.01 on the card. I have called 2 times asking for assistance and they say " I can not issue you another card"

I want to know how to get this remaining money that is rightfully mine?

The visa card number XXXX [redacted]Desired Settlement: All I want is to have access to the remaining $89.01 that is righfully mine. I will except a prepaid visa card or a check or even a credit to my [redacted] wireless account which is the company that I received the orginal rebate from.

Business

Response:

[redacted]

[redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on December**, 2014 from [redacted] regarding an expired promotional prepaid card issued by Citi Prepaid Services on behalf of [redacted] Wireless. As a business that aims to provide a positive cardholder experience, we strive to resolve all cardholder issues in a thorough and satisfactory manner. Upon review, Citi Prepaid Services determined that the promotional prepaid card that [redacted] inquired about was issued on May **, 2014 with an expiration date of November **, 2014. Citi Prepaid Services spoke with the cardholder on December **, 2014 and again on December **, 2014, and explained that the expiration date of the card and the funds had already passed. [redacted] was also reminded that the expiration date of the promotional prepaid card was displayed on the card itself and was disclosed in the terms and conditions that accompanied the card. We regret that [redacted] encountered this situaton and hope that this has resolved the matter. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely, [redacted]Citi® Prepaid ServicesCiti Treasury and Trade Solutions(P) ###-###-####(F) ###-###-####[redacted]

Review: As a cosigner I was never notified of missed payments, and my credit was effected, when I could have prevented.

Account number:[redacted] I have spent countless hours on the phone with [redacted] card services, and [redacted] as a result of this problem. I agreed to be a cosigner of a credit card for my younger brother, knowing I would be financially responsible if he missed payments, but I never received information regarding the account being delinquent. As a young adult, a good credit score is extremely important,and when I was running my annual credit report (as I do once a year to verify where my outstanding student loans are) I found out my brother had missed numerous payments. My name and contact is on file, yet I was never notified of this. When contacting [redacted], I was told that its up to the collections department to verify how they want to reach out to collect payment. My credit has taken a hit of over 100pts, and I am disputing with [redacted] as I am not the primary account holder... I couldn't even speak to someone on the phone regarding the account as the account was not mine, yet my credit can be hurt? The last call into [redacted], I was told to contact [redacted] corporate to file a claim, as there was nothing they could do to assist.

As a cosigner, I though't I would be made aware of problems, and would be able to pay if needed to prevent this from happening.. I am unable to get a car loan, or increase my credit limit. I am a 26 years old, I have my MBA, and make 52k per year, I have good credit outside of this incident, and am being hindered, as I was never notified.Desired Settlement: I would like the filing against my credit to be reversed. I have offered to pay off the account to help make this possible even. I was never made aware that the account was in jeopardy of hurting me, and now I have to pay greatly, for 7-10 years until this is cleared from my record.

Business

Response:

Tell us why here...We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: Citibank does not honor their promotion to have you sign up for a card.

I signed up for the Citi ThankYou�® Preferred Card because it said on their website at my time of online application that the card had 18 months 0% and a 20,000 bonus point credit if you spent $1,500 in the first 90 days on your new card from date of activation. I spent $6,000 and my 20,000 points never appeared. Their online chat rep pulled up my account late November and told me they would be credited to my account on 12/**. On 12/** the 20,000 were still not credited. I contacted their customer support and they said they would not be crediting the 20,000 points. I said this is the entire reason I signed up for this card, I don't NEED an additional credit card, I wanted the 20,000 points and that reason alone is why I opened it. Their rep said they refuse to credit the points.

I have requested my account be closed immediately if these points are not credited to my account. I do not do business with banks that are blatantly deceitful to their customers. I have an 820 credit score with well over 100k worth of available credit on other credit cards. If this is how Citibank treats their new customers by scamming them into signing up with fraudulent promotions listed on their site and refusing to honor them, then I wont do business with Citibank going forward. This type of treatment is absolutely unacceptable.Desired Settlement: I demand the 20,000 Thank You points be credited to my account immediately as it was described in their breakdown on their website for spending $1,500 within the first 90 days of the account being opened. I will not accept anything less. I have no problem escalating this as high as need be regarding Citibank's fraudulent banking practices.

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Unfortunately nothing has been resolved. Citibank contacted me approximately 3 weeks ago after I opened this complaint only to state they didn't care what promo offers they had advertised on their site and that theywould not honor them no matter what and did not care what proof I had. The representative that called me was extremely rude. She even stated that the rep that had originally told me when my Thank You points would be credited wasn’t actually referring to my account when they said they would be credited on 12/**- only that IF I were to receive points that’s when they would be credited. That is a very typical scamming response, and giving me a very specific date for when they would be credited, but then never actually receiving them is blatant fraud by Citibank. I will not back down from this complaint. Citibank is a liar and a bully and thinks they can push around their customers, I will not allow that.

Sincerely,

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: My complaint is an unusual one. I had a balance on my credit card and wanted to pay it off. My bank sent them a check because the amount was large. I listening to their automated sytem to see if was cleared and it wasnt so I called daily. After 2 full days (it is usually cleared by then)it wasn't so I talked with one of many people to see what was going on. No one could tell me even though I asked them to check several places the check might of went to, one call she says she couldn't find it anywhere so it must of been lost in the mail and I should cancel my check so it's not floating around. On Feb [redacted],15 I had my bank person, [redacted], and I on a 3 way call to talk about this. I decided to stop payment on the check and pay that exact same amount to [redacted] in increments every other day until it was paid in the amount of that check. I also was paying large amounts each week-1/2 as I usually do. I kept calling and she told me on the call that Oh it did clear on the [redacted] and everything is fine back to no balance even though it stated otherwise I asked her why isn't it taken care of. I should have a little credit cuz i'm still paying out and not spending alot. Each day when I called I got a different person in another state and the main person who told me to stop payment didnt record to much like she said she was doing according to a Lauri from management. She was the only one who said she would call me back and did, even though there was not fix at this time. Now they won't tell me anything except they are still looking into this and I will get a letter in the mail in 7-10 saying what's going on. This is a cover up, the only thing they should of done from the first was deduct that large amount from my bill like most companies would, I guess that is to hard. Most people wouldnt complain to have such a lg credit but I mind. I want it taken care of. I keep track of what goes on from my statements. Enough is enough [redacted] DO YOUR JOB or get someone in their who can! Your customers should be #1!!!!!!!!Desired Settlement: DesiredSettlementID: Other (requires explanation)

If you could get to the bottom of this so I can get the balance or small credit I should have. Send me a letter [redacted] I want this resolved, no more excuses!

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: I WAS PROMISED NO INTEREST FOR 18 MONTHS AND THEY DID NOT HONOR THIS.

I WAS CHARGED INTEREST WHEN I WAS PROMISED NO INTEREST FOR 18 MONTHS IN THE AMOUNT OF $2.27. I WANT THAT CREDITED BACK ASAPDesired Settlement: I WANT A $2.27 CREDIT PLUS A $50 CREDIT FOR MY TIME AND AGGRAVATION!!!!

Business

Response:

We have responded directly to our customer. If you would like to discuss the resolution you may contact our customer directly.

Review: [redacted] has a late payment on my credit report. When I called regarding it the customer service employee could not help me get information on it. They told me they didn't see any late payments. However I have late payments on my credit reports.These late payment were caused because the [redacted] changed the credit card company that was holding my account. With this change I couldn't get in to the system to pay my bill because I didn't have my account number because I wasn't getting my bills because I went paper less. You would image that if the account was switched to a different provider I would be giving paper statement until I opted out I also don't understand how the customer service associates couldn't help me with my concerns and just said she didn't see any late payments on my account

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like my late payments to be removed

Business

Response:

Thank you for your communication regarding [redacted]s My [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.

Review: This company pulled my credit and has reported inquires to my EQUIFAX credit report on the following dates:

11/**/13 AND 01/**/15

I have sent correspondence to this company via [redacted] disputing these inquires and asking that that be deleted from my credit report OR that the company provide me written evidence showing that I authorized these alleged inquiries and detailing the permissible purpose. I again have no recollection of authorizing these inquires and want them removed from my credit report which will in no way harm the company. I however am being harmed as the inquires being reported erroneously and are causing my to suffer financial losses.

Again please understand this complaint is my last resort before pursuing possible legal action since the company has not responded to my written request sent by [redacted] disputing these inquires and asking that that be deleted from my credit reportDesired Settlement: REMOVAL/DELETION OF INQUIRY AND LETTER/DOCUMENT CONFIRMING REMOVAL/DELETION OF UNAUTHORIZED INQUIRY

Business

Response:

We have responded directly to [redacted] via mail on April **, 2015.If you would like to further discuss the resolution, may I suggest you contact him directly.

Review: I have a citibank aadvantage executive credit card which I applied a year ago and haven't used it on a regular basis since this year. On March ** of this year I found that the card was charged the annual membership fee of $450 in Februray. So I called in to ask for closing the card and get the annual membership fee refund back. The representative told me that there was certain time window to get the membership refund and I already passed the time window. I told her that it was unacceptable because it was only less than 2 months passed however I had to pay the fee of the whole year. The representative told me that it was the policy and everyone would tell me the same thing. I ended this call and called in a moment later to talk with another representative. This time I was told that I would get the full membership fee back if I close the card. So I agree to close it and I was told the refund would be posted to my account within 7 business days. Yesterday I checked my account and the membership fee balance was still there. I called in today to ask when the refund would be posted however I was told because the time window for refund passed so I were not able to get the refund. I have no any other means but to appeal the unfair treatment to get my refund back.Desired Settlement: get $450 annual membership fee refund baclk

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.