Citi

Review: I would like to bring to your attention that I have noticed that my $32 cashback amount was forfeited without my notice and I am a cardholder since 2007). Immediately, I have contacted the customer support of CitiCards. They told me every year due to inactivity the cashback will be forfeited. They told me they cannot help me out since they are not handling this. Rather they suggest me to write to higher authority who can help me out.

Last 8 years, Citi Dividend Platinum Select Card was my one of Favorite card in my wallet as my one of oldest credit card in my credit history. But, I would like to say their cashback redemption was worst compared to any credit card I possess. M[redacted] etc they never take off or forfeit my cashback but my cashback are staying with them for long time. I will redeem this amount when they will mature. For example, US Bank Cash+ visa will allow me get $125 when my cashback money will reach to $100. So I am accumulating the cashback for last 3 years. Even, Citi has recently introduced Citi Double Cashback [redacted] and they have $25 redemption in terms of Statement credit. Only Citi Dividend Platinum Select Card have the $50 redemption like [redacted] card, but [redacted] never take off the cashback but rather they have wide arrays of redemption options like [redacted] payments or other Gift card redemption.

Also It would be great if the Citicards rewards points are transferrable between their cards (Thank you Card, Double Cashback [redacted], Dividend Platinum Select card) or have a more redemption choice like gift card or statement credit from $25 cashback accumulation (like FIA Cards are doing by transferring their Worldpoints to different cards). Therefore, I will highly appreciate of you please refund my Cashback to my Citicard account and my request to remind customer with an alert that it is expiring due to inactivity (every year). I strongly believe it is indeed Customer’s money that they are accumulating for longer period and it is completely unethical / unfortunate to take off the money from the customer. I hope you may understand the situation and refund my money as a Cashback deposit to my account. Looking forward to hear from you at our earliest. My very best regards

[redacted]Desired Settlement: Therefore, I will highly appreciate of you please refund my Cashback to my Citicard account

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

Last week, I have received the phone call one of Citi Cards official from ###-###-#### ( Citicards, SD). In that call he promised they will refund my disputed Cashback money to my account. But still today, I just have checked my citicards account, and could not see the money was refunded. Therefore, I will authorize Revdex.com to initiate the process with citicards and If I need to sign for Privacy form I will sign to talk to them. Once Citicards will refund my money, I will then close the case, but still now no resolution has been made. Therefore, I am not accepting the resolution since it is still pending. Thanks Revdex.com for your great support and mediating the process on my behalf. Thanks again.

Sincerely,

Review: Someone else's check was applied to my account ($100.10). The check I wrote ($18.16) was not applied to my account but cashed. I'm being forced to do all the follow up w/the bank regarding my check. I requested to be removed from the rewards program and they have failed to remove that $25 charge. I was told the $25 late fee would be removed, it was NOT! I've called twice and every time they tell me call back and they give me a different date. No one seems to have any answers as to where this went all wrong.Desired Settlement: I want the check I sent for $18.16 applied toward my account. I want to $25 rewards fee removed. I want the $25 late fee removed. And whatever the balance is, which by my math is $68.70, I'll pay the bill , cancel my card and be done w/citi bank credit card forever. The poor guy who is missing the $100.10 payment from his account, he needs to get his money back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: While activating my CitiBank [redacted] through the ###-###-#### activation number I was 'selected' for a promotional offer that directed me to another line once I got done activating the card. The person who I was put in touch with told me I was eligible for a $100 gift card in return for trying out a savings program and a one time charge of $4.95.

What ended up happening was that I was enrolled in THREE saver programs:

YourMobileSupport

Recreation Savings Club

Family Shopping Club

In addition to the $4.95 I was also charged 2x $2.95 for a total of $10.85 on my account. Not only did the operator lie about the charges he also lied about the gift card. It was not an offer for a single $100 gift card. It was for a potential of ten separate $10 gift cards if I sent in proof of $100 purchases once every month.

I called to have all of these charges reversed and to have a new card issued. I consider the $4.95 charge I was told about completely misleading / bait and switch while the other two charges were 100% fraud/unauthorized.Desired Settlement: I would like a formal apology and a review of their 3rd party offers in relation to credit card activations. What happened to me was bait and switch fraud plain and simple.

fraud:

/frôd/

wrongful or criminal deception intended to result in financial or personal gain.

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for the call and taking the time with me to figure out what happened and then resolve it to the best of your ability.

Sincerely,

Review: Late fee charges. No statement received in mail to pay the bill.

I purchased an iMac from [redacted] for which I never received any statement in the mail. There was no way for me to pay my bill without the statement. I decided to go to [redacted] and pay the entire bill. Now they're calling me everyday with some late charges. I paid the entire bill at [redacted] store. I am refusing to pay any late fees because I did not receive any statement. Customer service put me on long holds and tell me to write to [redacted] regarding the late fees. Out of frustration, I took to the Revdex.com to resolve this issue.Desired Settlement: Clear my account of any late fees.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, we suggest you contact them directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am requiring a settlement of all the fees waived that have been accumulating. As I have mentioned, I did not receive any statement in the mail. I waited for some time and upon no statement, I walked into a [redacted] store and paid the entire balance due for the purchase that I made.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the customer on 02/**/2015. If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: [redacted] never sent me the bill for credit card that was opened. I called them several times to pay my balance and get it clear. Later I [redacted] people told me that it was their mistake with wrong address. However after few months they cancelled my credit card, added late payment fees and send it to collection agency. When I called collection agency, they asked me to fax my complain, which I did twice. Thus the collection went back to [redacted]. But [redacted] did not took off the late charges and instead of letting me pay the balance, it was sent to credit bureau. This hurted my credit badly. After repeated phone calls to [redacted] and speaking to managers, I learn that they are very rude over the phone and no intention of fixing their mistake or taking it back.

Product_Or_Service: ModemDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like [redacted] take the delinquent payment off and notify to the credit bureau. This will improve my credit score.

Business

Response:

We will respond directly to the customer within the next 7-10 business days. If you would like to further discuss the resolution, we suggest you contact them directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have a [redacted]. I was notified of and over due balance which turned out to be a fraud event. I was informed that the matter would be corrected. I mentioned that I had received opportunity for 0% interest to pay off other accounts via checks provided. I also asked that since these checks were already issued would the be covered in regard to the fraud situation with my account. I asked twice if they would be covered and both times the answer was that they would be covered. So, today I received a letter that stated that the check(s) were not processed because I was issued a new account number. This is the very situation I asked about and was told that the I would not have that problem.I called ###-###-#### and was told that was not done because my account number changed. Why qas I told that the CC company would take care of my concerns?Now I am going to have a mortgage payment bounce and associated cost to me.I request that Citibank correct this situation and pay for any costs I incur.[redacted]Desired Settlement: DesiredSettlementID: Refund

I called ###-###-#### and was told that was not done because my account number changed. Why qas I told that the CC company would take care of my concerns?Now I am going to have a mortgage payment bounce and associated cost to me.I request that Citibank correct this situation and pay for any costs I incur.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.From: [redacted] [[redacted]]Sent: [redacted]Subject: Re: You have a new message from the New York Revdex.com. Complaint # [redacted] The complaint is being resolved - [redacted]/Citi has acknowledged that a check is being issued to me for the fee charged me due to my check being rejected.

Sincerely,

Review: Hi,

I was banking with CITI Bank[account no: [redacted]], [redacted] branch since 2010 and was getting Thankyou reward points for banking with CITI. I also have a CITI credit card [card ending [redacted]],which also earns Thankyou reward points. Both the reward points were merged by CITI and put under thankyou rewards account # [redacted] My CITI bank accounts were transferred to [redacted] recently by CITI and CITI bank have removed more than 20,000 thankyou points,which were earned from the Bank accounts, without informing about it. CITI claims that it has sent me a mail notification in February 2015 stating that I need to use the points in 60 days, but I never received any notification from them. I contacted their customer service twice but not able to get my points backDesired Settlement: Credit my thankyou points back to my thankyou account#[redacted]

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], the matter is not resolved yet. I will wait for the correspondence from CITI Bank.

Sincerely,

Review: I have a prepaid pay card with Citi Bank on July [redacted] they closed the account as there was strange activity they never sent me a letter or anything letting me know there was a problem with the account. This is a pay card my employer deposits some of my pay to this prepaid card. (Thank goodness its not my whole pay check.) When I tried to access my account online it said to call the card center. I did they were not very helpful nor were they very nice. I asked them to send me my $117 that was in my account to me because they had closed my account. They said the only way I could get that money was to open another account. Through my payroll and they would transfer the funds to the new account. It is now July [redacted] and I still don't have my $117.00. I have no idea if I have a new account they have never sent me a letter telling me anything. When you call there number they are so rude and don't help you,Desired Settlement: I just want them to send me a check for the remainder in the account it was a pay card and I need that money to pay bills I had to borrow $100 to pay a bill and it's not right the way they have treated me.

Business

Response:

[redacted] Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaintsubmitted on July **, 2015 from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of DisneyPayroll. As a business that aims toprovide a positive cardholder experience, we endeavor to resolve all cardholderissues in a thorough and satisfactory manner. After researching [redacted]’s complaint, it was determinedon July [redacted] that possible fraudulent activity occurred on theaccount which resulted in a temporary account block being placed hisaccount. After reviewing the account andreceiving correspondence from [redacted] stating that the activity was notfraudulent, it was determined that this temporary account hold could beremoved. This action was taken on August*, 2015 and [redacted]’s card is now fully functional. Inregard to the poor customer service complaint, we have reviewed the recordedphone conversation and cannot substantiate his claim that he received poorcustomer service. We left avoicemail for [redacted] on August [redacted] and informed him that his account is nowactive. [redacted] may contact a dedicated service agent at ###-###-####between the hours of 9:00 AM and 4:00 PM EDT, Monday through Friday to discussadditional questions or concerns. We regret[redacted]’s dissatisfaction with this situation. If the Revdex.comshould have any additional questions, please feel free to contact me at thenumber and information found below. Sincerely, [redacted]Customer Service Manager, CSOperationsCiti® Prepaid ServicesCiti Treasury and Trade Solutions(P) ###-###-####(F) ###-###-####[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a Citi Prestige card specifically for the ability to receive a credit for the 4th night booked as a credit. I have had numerous, documented issued with their concierge department, which has made this benefit entirely useless. Their pricing is almost always significantly higher than other travel agencies (even with the 4th night credit), their inventory and availability of rooms is less than competitors, their service is poor, there is no online portal, and they have failed to cancel several booking I cancelled with them (resulting in no-show fees).

I want to cancel my account and not be charged for the annual fee for this year, which has not posted yet. I consider their product to a grossly inaccurate representation of the benefit proposed when I signed up and forked over $450.Desired Settlement: I want the account cancelled with no annual fee charged for 2016. Or fix your concierge service, but you don't seem keen on doing that.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was clearly told that my account would not have a monthly service fee. After examining my account online, there is a monthly service fee. I contacted them and they gave me bs.Desired Settlement: Refund and no service fee

Business

Response:

Dear [redacted]:

I am writing in response to correspondence you sent to the Revdex.com (Revdex.com). Your inquiry regarding the monthly fee charged to your personal checking account was forwarded to Citibank's Executive Response Unit for review. It is my pleasure to respond to you on behalf of Citibank.

Upon review of our records, it was determined that an error occurred when Citibank charged a $20.00 monthly service fee to your (new) Citibank checking account number ending in [redacted]. Please be assured that we have taken the necessary steps to prevent a recurrence. In addition, on August **, 2013, a credit adjustment for $20.00 was applied to your account. This adjustment represents the refund of the disputed fee and will appear on your next monthly bank statement. While I know that apologies do not always make amends we hope you are willing to accept ours for any inconvenience this matter has caused. We are committed to providing service that is reliable and regret that in this instance we failed to meet your expectations.

[redacted], please allow me to take this opportunity to advise you that Citibank needs to update its account records to ensure that it has your current contact information on file. At your earliest convenience, please call [redacted], Branch Manager, located at Citibank's [redacted] Branch at ###-###-#### so that she can assist you with tills process.

Again, we thank you for the opportunity to address your concerns. We value our relationship with you and look forward to the opportunity to provide you with the ·service you have come to expect from Citibank.

Sincerely,

Client Liaison

Executive Response Unit

Review: Someone else provided my email address in his/her credit card account to Citicards and I have been receiving email notifications and junk mails from Citibank. Alerted that there may be an identify fraud, I made numerous phone calls and email requests to remove my email address from this account I do not recognize. Citicards refused to do so, claiming that the removal request must come from the card account holder. I said I can provide proof that I am the email address holder and I did not authorize my email address to be used by anyone else, but Citibanks still refused to do anything about it. I believe this constitutes harassmentDesired Settlement: DesiredSettlementID: Other (requires explanation)

Citicards removes my email address from the unauthorized account and stop harassing me with emails.

Business

Response:

Dear [redacted];

We recently received an inquiry on your behalf from the Revdex.com regarding the emails you have received from Citi.

Our records reflect that your email address was added to the above-listed account, which is in your name, on March **, 2013 via Account Online. At that time, your phone number was updated and your account was also enrolled in our paperless statement option. On August **, 2013, your enrollment in paperless statements was cancelled at your request. Your request to remove your email address from your account was processed on September **, 2013.

I appreciate this opportunity to respond to your inquiry.

Sincerely,

Business

Response:

To Whom It May Concern:

I spoke to [redacted] on October **, 2013 regarding her recent inquiry related to the emails she has received from Citi.

I confirmed that I have removed her email address, [redacted], tram the account in the name of [redacted]. I regretted the inconvenience she experienced as a result of receiving the emails,

Should you have any additional questions regarding this matter, please contact me at the above address.

Sincerely,

Consumer

Response:

All four attachments referenced in my Complaint are attached. I understand Revdex.com does not assist consumers in matters of punitive damages. It is a matter I will pursue with Citibank separately. Thank you!

Review: I borrowed $3900 from One Main was told it was a traditional loan. It reported correctly on my credit report for one month. The next month it reported I now owe $6900. Citi was called they refused to correct issue stated that is what is now owed. I used my car title to get loan. I can not get another loan because I no longer have the title CIti has it.Desired Settlement: I want the original loan amount reported to credit agencies. The loan has been current and never late

Business

Response:

Dear [redacted]:

We are in receipt of your correspondence dated January **, 2014, regarding [redacted]'s OneMain Financial account and appreciate this opportunity to address his concerns.We have had an opportunity to research theissues raised and offer the following response.

Our records indicate that [redacted] and [redacted] obtained a personal loan with OneMain Financial's [redacted] office on November *, 2013, wherein they agreed to repay a Total ofPayments amount of $6,656.64. This amount consists of an Amount Financed of $3,977.49 and pre­ computed Interest of $2,679.15. This loan was repayable in 48 monthly payments of $138.68 each and was assigned account number [redacted].

The loan agreement that [redacted] and [redacted] signed was for a pre-computed loan, which means that all finance charges are calculated and added to the loan at the closing. Under the terms of the agreement for their loan,the borrower promises to pay the lender the full amount owed in substantlally equal,consecutive monthly payments. If the loan balance Is paidIn full before the scheduled maturity of the loan,the unearned finance charges are refunded or credited to reduce the payoff balance. [redacted] and [redacted]'s loan can be prepaid In full at any time without penalty and they may request a pay off figure from the loan office that services their account at any time. Such a pay off quote will take Into account a refund of the unearned financed charges and will be good through a specified date.

For your review, I have enclosed a copy of [redacted] and [redacted]'s Disclosure Statement, Note and Security Agreement and the Itemization of Amount Financed. Ihave also provided their payment history In the chart below. In the payment history, the first column Is the date of the payment and the second column lists the amount of each payment, the third and fourth columns provide a breakdown of how the payment was applied to late fees, if any, and the amount applied to total of payments and the fifth column lists the outstanding balance of total payments.

[redacted]

[redacted] [redacted]

[redacted]

[redacted]

As the Total of Payments from [redacted]and [redacted]'s November *,2013 loan was $6,656.64 and reflects both the Amount Financed and Finance Charges under the contract, that Total of Payments amount will be reported to the three major credit reporting agencies. Any payments applied to the loan will reduce the Total of Payments of theloan until the account is paid In full. Please be advised that [redacted] and [redacted]'s OneMaln Financial account Is reporting accurately.

We contlnually strive to provide a superior level of service to all our customers and we trust that this letter addresses [redacted]'s concerns. Should you or [redacted] have questions,please feel free to contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Ive have multiple loans in my name and citi bank is the only one reporting what I will owe with interest. The other companies I deal with report what was borrowed. I will not give up fighting this until its corrected on my credit report. Next step will be with attorney generals office.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: HD didnt deliver the materials on time and I lost my contractor because of that.

They kept on telling me that their [redacted] will solve the issue but no resolution up to this moment

Please read the whole story from my previous email and everything I said was true and correct

They logged all the conversations I had with them from [redacted] to [redacted] to [redacted] to [redacted] to [redacted] to [redacted] to [redacted] and up to [redacted] my last last ultimatum for them to fix the problem 7/**/14Desired Settlement: I want HD to refund all the materials I ordered from them and pick up the materials they partially delivered at no cost to me. Interest charges will be waived because of bad service to customer.

Business

Response:

We will be corresponding directly with the customer has Citi has not received authorization from the customer to release information to your office.

Review: When I came back to US in November 2011 after spending 3 months abroad there were unauthorized charges on my Citibank credit card . As I cared about my credit score I made minimum payments while trying to dispute the charges. Although I asked Citibank to block the account, the thief continued to use my credit card. After a year Citibank reported to me that my ex-roommate in Dallas had used my card and I should ask him to pay it. While trying to dispute the charges and trying to reach my ex-roommate and his parents I still made the minimum payments for the charges that I did not authorize. Citibank took it so slow that every attempt took months while they were charging interest on the balance. They lost my dispute application. They asked me to file a police report. Police asked for some information from Citibank about the identity theft that Citibank has not provided me YET. Long story short, I have made payments exceeding 7000$ for the unauthorized charges of 9000$ in my credit account, however as Citibank has not frozen the account I still owe them around 9000$. The Citibank investigator does not answer my calls and does not reply my voice messages after sending me a poor investigation report. In Citibank's advertisement they promise exemption from unauthorized charges however they do not keep their promise. They do not help me to sue charges on my ex-roommate. They opportunistically let the thief use my card, add interest on the balance and ask me to pay.Desired Settlement: Citibank should pay me back for the payments that I made for the fraudulent charges, credit back the amount of debt to my account, help me sue my ex-roommate for the identity theft in court.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I have a [redacted] credit card. I charged a vehicle rental to it.When I returned the car, I was apparently billed for the "preauthoriation" & the final bill. So in effect I was billed twice.I disputed the charge and your "customer service department" refused to do ANYTHING. They insisted that I do all the legwork and hunt down the rental car company (in another state) and more.When I finally got the charges lifted I sighed in relied.THEN this month the double billing charges returned! I will NOT pay them nor will I do all the research and phone searching.I am now deployed in Kuwait and refuse to spend an hour (or more) on hold paying international phone rates.

Product_Or_Service: car rentalDesired Settlement: DesiredSettlementID: Other (requires explanation)

Take off the disputed charges.[redacted] credit cards should call the car rental company and fnid out which charges are valid.Charge me correctly and remove all fees/ interest/ penalties and such that may have been larded onto my bill while they didn't do their job...

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I reject their BULL"stuff" answer as non responsive. As usual.

I have tried many more to get them to do ANYTHING at all, just to recieve their stock answers "we don't do that..." "the customer must contact the vendor because we are just the poor little credit card company and so can't do it..." and "the customer must provide..."

I'd like them to get OFF THEIR BEHINDS and fix the issue instead of just replying with stock "non answers." I have tried and tried, but they just won't do their job.

THEY have to have documentation on file somewhere. Or else WHY DO I HAVE TO SIGN a hard copy when I make a credit card charge?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Still haven't heard from them at all. But the lastest review of my statement shows the objectionable charge removed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day All,

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Regards,

Executive Response Unit

Review: Citicorp failed to honor a verbal agreement that late charges were to be refunded and monthly payment was not to increase due to a early payment credited in the wrong month. A monthly payment was credited twice (June 2013) to my account; resulting in no monthly payment credited for July 2013. I originally contacted them, August 2013, and explained I paid on 7/*/2013 the payment for July. Apparently, their payment period started on 7/*/2013. I was told they credited the 7/*/2013 for June pay period instead of July. They said they would refund the late charge of $25.00. On 9/**/2013, I received a call from Citicorp stating I was late on my payment and needed to pay 47.00 to make my account current. After speaking with the supervisor "[redacted]" reference #[redacted] and was told they would not honor what they had told me on my prior conversation which was that they would correct the early payment and credit it for July and to continue for me to make the regular monthly payment and refund the late charges. After an hour of debating I was hung up on. I was told my payment was increased and that there would be no credit given.Desired Settlement: I wish to be credited the $25.00 late fee and my regular monthly payment should remain the same of $25.00 per month not increased. I should not be penalized for making a payment two days early. I have changed my payment date to after the fifth of the month as Citicorp has indicated. It was an honest mistake which should be forgiven. This is the first time this has happened and their customer service needs tell the truth.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: Citicard refuses to change my phone number or address on my account since I have moved. They "disabled" my card without my approval or consent. They did not call me or notify me in anyway before turning it off. They claim to try to contact me via an old phone number when I updated my number previously. They will not accept my new number and refuse to put it in the system and say they have to contact me at my old number which I no longer have. They claim my new number is not registered to me although it is a [redacted] cell phone that is in my name only. The last number they had was a business number owned by my previous employer and was not registered to me in anyway however they accepted that with no problem. Now in order to get a new card and get it to work they have to send me a new one to the address that they won't accept because I can't update it without giving them a bill from this address which means I can't give them documentation for 30 days as I just moved in 2 days ago. Their customer service/fraud department was rude and not helpful and refused to do anything to help me with this matter. I just moved and now have no credit card to purchase furniture or anything else that I need for the place. Overall I'm very dissatisfied with Citi and will never use them again for anything credit/financing/loan related.Desired Settlement: I want the policy changed and want my account fixed and turned back on.

Business

Response:

Thank you for your communication regarding [redacted]’s Shell MasterCard account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] within the next 7-10 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. They sent me a precanned letter that basically said too bad we can do whatever we want and don't care that you were inconvenienced.

2. I still don't have a new card.

You would think that they would send new cards out ASAP after turning off everyone's old ones but here we are 3 weeks later and still nothing.

If they want to turn your card off whenever they want the least they can do is overnight you a new one.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your communication regarding [redacted]'s Shell MasterCard account. Due to privacy concerns, we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.

Review: My [redacted] Citibank credit card was written off in my divorce. I sent the paperwork from my divorce in showing that my ex husband is to be responsible for the balance. I received a letter back from [redacted] Citibank stating that I was no longer responsible for the balance or any purchases on the account. From that point on I was receiving 5-8 phone calls per day asking to bring the account current and pay the overdue payment. I was told that regardless of if I was no longer responsible for the account, that they would continue to call me for payment because they "can't make my ex husband pay". [redacted] has now reported a 30 day late on my credit report AND I had to make payment to get them to stop calling me.Desired Settlement: I want [redacted] to stop calling me and remove my name from the account. Also I want any negative reporting to my credit deleted, as according to [redacted] Citi bank I am no longer responsible for this account. Also, I want a check for the amount of payments I have made since [redacted] excused my responsibility from this account.

Business

Response:

Good Day All,

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Regards,

Executive Response Unit

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

I received a phone message from Citibank last week stating they would be in contact with me by phone or mail in regards to a resolution. I have not had any communication since last week and how am I to authorize to release information when I have not be given the opportunity?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

<

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have spoken with [redacted] and she was very polite and helpful. I faxed her the letter I recieved from [redacted], excusing my responsibility. [redacted] called me back and claimed that the letter was sent in error, our call was cut off and I have recived no further Communucation. The company has removed the 30 day late but has not refunded any late fees.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: these people call up to 6 times a day any time and will not stop when told. they got a payment and still don't stop that is called harrassment!!! I do not understand how they get away with it!Desired Settlement: DesiredSettlementID: Other (requires explanation)

They can not do this to people! They should pay me for aggrevation & harrassment

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: My credit limit has been decreased significantly due to erroneous information that was reported to the credit bureau in September that has been removed. I was told that I had to re apply for a credit increase which I did still I was denied. I was told be cause of negative reporting information however I have pulled my own credit report the same day the they pulled it and there were no derogatory information that would have caused them to decrease my balance. My Account with them has been open for two years never late.Desired Settlement: I would like my credit line restored to its original amount.

Business

Response:

Thank you for your communication regarding [redacted]' [redacted] account. Due to privacy concerns, we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] within 7-10 business days.