Citi

Review: I have requested Citigroup/[redacted] to stop sending emails to me regarding their Advertising. I continue to receive emails from them even after a second request. We have a difference of opinion as to how they should treat their customers (me) in doing business. They obviously do not agree with how I feel I should be treated after years of patronage to their stores and being a customer of their financial institution. I requested cancellation of my account (of which I have a $0 balance) and to stop sending me any emails. They state they have cancelled my card but they are continuing to send me emails. I want this stopped and I want them to have some sort of punishment for blatantly ignoring my request for privacy. I don't want anything personally from them but I do want them to be fined or reprimanded in some way.Desired Settlement: I have advised this company that I will be taking legal action if they do not stop harassing me with their advertisements. I am contacting my State Attorney General office as well.

Business

Response:

We are responding directly to the Revdex.com of NY via the Revdex.com web site. We are advising that we have responded directly to our customer via U.S. Postal Mail. Our customer would need to allow 7-10 business days to receive a resolution letter. If you have any questions regarding the resolution, you may contact our customer directly.

Review: In September 2015 I noticed that my Prepaid Citibank card from work had various miscellaneous charges eliminating my total funds from my summer job. My step-mom and I have called the number on the back of the card a total of 7 times over the last five months and sent 2 different emails to prepaid [redacted]. Each call resulted in a representative saying they would email and mail the necessary forms to start the process to regain my money. To date we haven't received anything that would allow us to start this process.Desired Settlement: I would like the fraudulent charges to be reimbursed. This is for my college savings.

Business

Response:

January **, 2016 Revdex.com Case # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on January *, 2016 from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of DC Department of Employment Services. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. [redacted] describes a situation where fraudulent activity has occurred on his account and he has contacted Citi Prepaid Services on several occasions in an attempt to clear up this activity. A provisional credit was provided to [redacted]’s account in the amount of $1,029.50. In addition, we have sent a provisional letter to the address of record in hopes that we can learn more about the fraudulent charges. We attempted to contact [redacted] on several occasions but received his voicemail on each attempt. A voicemail message was left on each of these 3 call attempts. We regret that [redacted] encountered this situation. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely, Leanne J. K[redacted] Customer Service Manager, CS Operations Citi® Prepaid Services Citi Treasury and Trade Solutions (P) ###-###-#### (F) ###-###-#### [redacted]

Review: I am very disappointed with the collection rep that called me & schedule two payments on 2/*/2016.

The rep confirmed that he would be taking the two payments for each account out of my METRO Credit Union; however, the sizable payment from account [redacted] was taken out of another bank account that the rep was not authorized to do. I received a call from my bank that would create an overdraft & I should call Citibank to stop the 2nd attempt. After calling Citibank today, I was told an 2nd & 3rd attempt can not be stopped per the AZ Account Manager. Also, I noticed Citibank AZ Account Manager has now blocked my account where I can not delete the account where the $300 withdrawal has been taken out of!Desired Settlement: I want to all CITIBANK fees on CITIBANK's from the $300.00 transaction to be waived!!!! I want an apology letter for the inconvenience!

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: Since about June of 2015 I began to make arrangements on my credit card and was constantly told that my account was open as I was continuing to make payments and that once I made the full payment it would bring my account current and that it was not closed. (Before that there was never a missed payment on my end). In January, I set up another arrangement and was again told that if a payment was made before Feb [redacted], 2016 my account would be okay and in good standing. Before Feb [redacted] I paid my scheduled arrangement in full plus more. However, the next day that I signed into my account I noticed that it said I still had a zero credited balance so I called customer service and was told that my account was closed in January. I did not receive a letter or email stating that my account was closed. I was making arrangements under false pretense and it should be handled in the correct fashion.Desired Settlement: I desire that either they reopen my account which they kept lying to me about being open or cut my bill in half!

Business

Response:

We are responding directly to our customer and they will receive the response via [redacted]l in 7-10 days. If you have questions or would like a copy of the response we would ask that you contact our customer directly for that information.

Review: Hi, my complaint has to do with Home Depot credit card. Home Depot offers a service where you can have the store handle the transferring of funds to pay the balance on the card, this is faster that just paying the balance online, because once payment is made inside the store towards the card balance, more credit becomes immediately available on the card allowing to to take advantage of special discounts available in the store if you use the card. On March **, 2014 I had asked the Home Depot on [redacted] to transfer $1000 from my debit card to the Home Depot Credit card and I have a record of $1000 being taking out of my checking account by the Home Depot Store. That amount appeared on my Home Depot Credit card account but then it was taken back out of my Home Depot credit card account by the store on March **, 2014 for reasons unclear to me with a note that the store is returning the money back to my checking account. However, the money was not returned to my checking account and my balance of $1000 on Home Depot credit card remains unpaid. I have been trying to get Customer Service at the Home Depot to correct the problem for over a month now and getting a complete runaround, which did not result in correction of this error. I was told I have to call the Home Depot Credit Card, which I did and got a confirmation that money was taken back by the store and balance remains unpaid. I was then told to get a letter from my bank confirming the money never came back to my checking account, which I obtained and provided to them. I have been told to then wait for them to resolve it and they will notify me when the issue is resolved. I have waited over 3 weeks at this point and there has been no answer and no money returned to either my checking account or deposited back toward the balance on my Home Depot credit card. Each time I contact Home Depot they have me talk to a different person and at this juncture no one has demonstrated any accountability and responsibility to help me with this issue.Desired Settlement: DesiredSettlementID: Other (requires explanation)

The store needs either to transfer $1000 back to my checking account or put it back into my Home Depot Credit card account so my balance is paid out

Business

Response:

[redacted]

We are writing in response to concerns brought to our attention by your office on behalf of [redacted].

Please accept this letter as confirmation that Citi Cards Canada has addressed [redacted]’s concerns. Written correspondence has been issued to the complainant to confirm the actions taken to resolve this matter. We now consider this matter closed.

If you require any further information, please do not hesitate to contact me directly.

Sincerely,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On March *, 2014 Sears sent me an email advertising 25,000 Sears Choice Reward Point if I purchase $1,200 in either airline tickets, hotel reservation, or rental car. I far exceed that amount with purhcases totaling $2,800.00 for those type items. The promotion ran from the time I activiated it through June **, 2014. I contacted Sears severl times checking on my points and each time I was told I should be receiving the points 4 to 6 weeks after June **, 2014 the promotion end date. Two weeks ago I was told by Sears that I should be receiving the 25,000 points by September *, 2014 and if I didn't receive the points to contact them. So I contacted Sears on Saturday September *, 2014 because I had not received the points and was informed that someone had annotated on my Sears account that I did not qualify for the points but failed to put the reason why. When I activated the promotion I wasn't given a code number all I got was a note that flashed acrossed the screen that read "This promotion is now activated".

Product_Or_Service: over $1,200 in airfare, rentalDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want my 25,000 Sears Choice Reward Points or and explanation why I did not qualify.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I went to pay my credit card bill last month on time. I tried and tried all day, but their website kept freezing, and I wasn't sure if the payment had went through. I then called citi card the next morning and they told me it didnt go through, but not to worry because I have til the [redacted] to pay it, and the woman also said I will not be charged a late fee because I have til the [redacted]. Then the next month I went to pay my bill on the [redacted] and the woman told me I was charged a late fee for that month and the month before. I told her the previous woman I spoke with told me I had til the [redacted], the she told me that that information was incorrect and the [redacted] was when payments are processed. This is extremely unfair, ive been charged two late fees because of their freezing system and telemarketers giving out false information!!! I WANT ALL OF MY MONEY REFUNDED AND MY CREDIT FIXED, THIS IS NOT MY FAULT AT ALL!!!Desired Settlement: All my overcharged money refunded and my credit fixed!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved in a timely and professional manner.

Sincerely,

Review: I opened a [redacted] credit card account in 2012, it was immediately closed for no apparent reason. Since then I've been charged two late fees whenever their processing department fails to process my payments on time, I can't setup Bill payments with my bank because citi refuses to provide me with the account number and since they decided to cancel my account on their own I no longer have the card with the account number.Desired Settlement: Refund all late fees and provide me with the account number.

Business

Response:

Thank you for your communication regarding [redacted]’s My [redacted] Credit account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] within the next 7-10 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I submitted two stop payment requests on the CitiBank website on 12/**/2014. On 12/**/2014, one of the [redacted] withdraws that I requested to stop was processed and the money was taken from my account. I made contact with CitiBank online and the person was unable to assist me and suggested I call. I called the Customer Service number and the woman I spoke with stated that she seen the Stop Payment requested and assured me that although it had only been two days, CitiBank would honor my Stop Payment request and the funds would be returned to my account the next morning. Today, I checked my account and not only had the fund not been returned, there was also an additional [redacted] withdraw from my account from the second place I had requested a stop payment for. I called CitiBank again and was told they only have record of one [redacted] stop payment being requested on 12/**/2014. I asked if there was a rule that only one stop payment could be issued online, per day? The supervisor said "No, there is no such rule." She also stated there is nothing she can do for me, she was not sure if it was system or human error, but it could not be fixed. She also stated that if I wanted to issue stop payments, I should have called. I asked why CitiBank offers online services if clients are expected to call? She had no answer for me. It was horrible service from several people who do not know their system and blame the customer for system error. I am not out $450.00 because CitiBank does not honor stop payments or process them timely.Desired Settlement: I would like the amount of the $235.64 and $209.12 to be refunded to me and for all future stop payments to be honored. Id also like the Customer Service representatives to keep a record of client contacts, as each time I called, the representative had no record or idea why I was calling and I needed to explain my issue four different times.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Did not receive billing statements. Therefore, was not updated by Citibank that I had payment due. Called them, and they removed most of the charges. However, the amount is larger than what was due, and they said they probably would not remove negative credit on my bureau. My amount charged (on my [redacted] card) was $25. At the end of their adjustment, I paid $31.03. The fault is theirs, as they did not send, by mail., email., or phone, any information that I needed to make a payment to them. My credit is perfect, except for my [redacted]/Citibank card. It is not reasonable to punish my credit for their mistake.Desired Settlement: I want my credit report repaired. Remove the negative credit.

Business

Response:

We are sending a notice to the Revdex.com via their website advising: We responded to the customer on April *, 2015. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Per my request, citibank had provided me with a new debtcard. This debtcard never left my possession yet someone a deduction of $120 was withdrawn from my account using my debt number and pin. When I called the citi fraud department to advise of this incident; the rep explained that they can not assist on account of their systems updating and I would need to call back next day to dispute. I have proof I was not at the location of the withdrawal at the time yet they can not guarantee the immediate refund.Desired Settlement: Citibank investigate how my debt card can be compromised. Change my checking account number immediately to protect me from any future fraud. Return my missing money without disruption of service to me

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I followed up to CitiBank fraud department on Sunday at 8am. I was advised that my account would be credited and the investigation hijack to my checking account will take 45 days to resolve. A new ATM card is expected to arrive to my home address within 3 business days. I currently do not have access to my accounts and was told that if I require any transactions to be completed, I will need to visit a bank teller for support.

Review: I experienced suspicious deterrents in attempting to close my [redacted] MasterCard account issued via CITI.Each time I called the customer service number (###-###-####)and chose the command "Close my account.", I would be subsequently disconnected. I was finally able to reach a customer service agent to close the account by changing my command to "Talk to a customer service agent". I don't think it was a coincidence that I was disconnected each time I tried to "close my account". This seems like a planned practice to discourage customers from closing accounts - especially those that don't have the time and patience to figure out how to get around this suspicious glitch. Product_Or_Service: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like the Revdex.com to contact [redacted]/CITI and ask them to correct this glitch so other customers can easily close accounts if they so choose. I am not looking for any reparations other than this.

Business

Response:

Dear [redacted]

We recently received an inquiry on your behalf from the Revdex.com of New York regarding the above-referenced [redacted] MasterCard account, which is issued by Citibank, N.A. We want to take the time to personally respond to your complaint as the service provided to our customers is of critical importance to us.

We sincerely regret to hear of the difficulty you experienced when attempting to close the above­ referenced account. Our goal is to serve our customers by providing superior service and products. One of the best ways to achieve this goal is to receive feedback from our customers. Our records reflect the account was closed on August *, 2013. If you are still in possession of any cards with the above-referenced account number, you may destroy them.

If you have any additional questions or concerns, you may contact our office at the telephone number provided below. Our office hours are Monday through Thursday, 9:00 a.m. through 6:00 p.m., and Friday, 9:00 a.m. through 5:00 p.m., ET. Our telecommunication number for our hearing-impaired customers is ###-###-####.

Sincerely,

Presidential Communications

Review: I applied for a [redacted] charge, never received card in mail and getting calls regarding an overdue account, no card or bills, assured that it was t I have recently moved to PA from MA and decided to open a [redacted] charge for purchases for my apartment and yard. I applied for a charge at the [redacted], PA branch and was able to charge some items on the temporary receipt that I was given until I received my card in about 10 days in the mail I still haven't received that card or any bills for that account. I have had constant calls requesting that I pay an overdue amount of $59.00 which I don't know what the charge was and am getting charged a late fee of $25.00. I applied for another card which went through, no problems with charging and I haven't received a bill for that yet, which is not overdue for my receipt yet. I have no idea what my first account number is and if someone has stolen it and used it. I have explained in depth about this to several [redacted] accounts collectors who have called and the bill was to be sent out "even as we speak" no bill, no card, no account #, just more calls. One I told it was going to the Revdex.com and I have still been receiving calls. This time I am reporting it to you. A very large corporation that doesn't know what one hand is doing and what the other one is not doing. DISCUSTED! Will not shop at their stores any more and will not recommend them to anyone. Try [redacted]!!Desired Settlement: I request that any charges that I or anyone else has made to my first missing account that I applied for in [redacted], PA store. No account number, no statements, no corrections made and harassing calls regarding my overdue account balance, past due minimum which was due according to them on or about September *, 2013. I had begun getting their collection calls before this date including a $25.00 late fee. Some of these calls are early morning and waking me up and sometimes are repeated later th

Business

Response:

Dear [redacted]:

Your recent complaint filed on behalf of [redacted] has been forwarded to us for review and response. Citibank, N.A. is the issuer of the [redacted] credit card.

We understand from the inquiry that [redacted] did not receive her card and statements for her [redacted] credit account she opened in July 2013. Our records indicate [redacted] contracted our Customer Service Department on Sept *, 2013 to report she had not received the card or a statement for her [redacted] account. At that time, it was discovered her apartment number was not listed in the address on file. We closed the original account as lost set up a new account number and transferred the balance to her new account. All late fees billed to the account as a result of this issue were credited and these credits are reflected on her October *, 2013 billing statement. Please find enclosed copies her statements for her review. The Minimum Payment Due on the account is $25.00 payable on or before "November *, 2011. We certainly regret any inconvenience [redacted] may have experienced as a result of this matter.

Additionally, we have adjusted the payment history of her account to remove any derogatory marks. In addition, we have submitted an update to the credit reporting agencies, [redacted], requesting that her [redacted] account be reported paid as agreed. Please allow these agencies 4-6 weeks to update their files.

We regret any inconvenience she may have experienced, but trust this response satisfactorily resolves her concerns regarding her account.

Sincerely,

Executive Response Unit

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On Friday, October **, 2013 7:00 PM, [redacted] <[redacted]> wrote:

I am writing to inform you of the continued telephone harassment I am receiving from Citi Bank for my [redacted] charge. I applied for a [redacted] charge in the [redacted], PA branch, never received a card, or any paper billing statements from Home Depot. Citi is calling me three or four times a day trying to collect a past due balance of $102.00 on a charge that I have no idea what the items were that were charged as my card may have been stolen. I had made a few purchases on this account but have never received any statement showing these purchases. After another frustrating call with [redacted] credit department I was given the last four digits of the account number that things were charged to and I have no such records of this account number whatsoever. I asked [redacted] to contact Citi to stop the harassing calls but it didn't seem that they could do that and were sorry for the calls

They show that I owe a minimum of $102.00 which is what Citi is looking for which [redacted] claims is not past due, even though Citi claims it is. This was supposed to be cleared up about six weeks ago and it still hasn't. I was informed in past conversations that all the mailing information was correct, including my apartment number but now I was told today that my apartment number was missing from their records and that is why I haven't received my card and billing. If the apartment number was missing and undeliverable by the USPS it would have been returned to [redacted] billing for correction. I was assured on two previous occasions that "even as we speak" the paperwork had been corrected and I would be receiving all my billing, etc. paperwork in the mail shortly. I have notified [redacted] credit department that you have been notified and are following up on my requests for my account billing be corrected. I wish that [redacted] at least issue me a substantial store credit for all the mental anguish this has caused me due to their errors.

Sincerely,

Also, after investigating the [redacted] Charge Card by Citi, I have found on the [redacted] site many, many, many complaints as to the [redacted] charges and billing for these charges. Countless calls, fees added for about anything, etc. Wish I read this before opening an account. With [redacted] being such a large corporation, I felt that their charge cards and billing would be up to par, rather than way below par. At least now I know that I am not the only mess up with them and hope that some of the others have reported this to you also.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed her recent concerns and we certainly regret any inconvenience she has experienced. In the response we sent to her we indicated her Minimum Payment Due is $25.00 payable on or before November *, 2013. This is accurate. This udpate was processed on October **, 2013 and it takes 24-48 hours for the update to process. Our records indidate no collection attempts have occurred since October **, 2013.

Thank you,

Executive Response Unit

Review: 44 FYI

This company sent me a check and told me to put it in my bank. I took it to my bank and they informed me that the check was fake. This Citi Financial company wanted me to send $990 to a woman in the UK. The money they were seeking was for taxes. I just do not want anyone else to go through this or actually send this company money.Desired Settlement: Unspecified

Business

Response:

Dear [redacted]:

We are in receipt of your letter dated November **, 2013 regarding [redacted] concerns and we appreciate this opportunity to address her Issue. We have had an opportunity to research the issues raised and offer the following response.

It appears that [redacted] was the victim of an "advance fee scam" carried out in the name of "CitiFlnancial" without our knowledge, participation or consent. The perpetrators of advance fee scams typically place advertisements online or in newspapers, using the names of legitimate businesses, advertising loans with low Interest rates and the ability to help consumers with their prior bad histories. The potential victim is instructed to pay certain fees up front. Once payment is made, the victim receives no loan documents or loan proceeds.

The perpetrators of these scams use the names of legitimate lenders to lure victims into loan transactions in which the borrowers pay advance fees and receive little, if any, of the loan proceeds promised to them. Their operations differ completely from those of CitlFinancial Servicing, Inc. Please note that CitiFinancial is scrupulous in complying with state and federal consumer protection laws. In addition, please be advised that CitiFinancial is not providing new loans in the name of CitiFinancial, as CitiFinancial began operating as OneMain Financial as of July *, 2011.

CitiFinanclal takes seriously accusations of fraud perpetrated in its name. The trust of our customers is obviously important to us. In these situations, the Citigroup Investigation Department works closely with law enforcement agencies, including FBI, the U.S. Postal Inspector, the Secret Service, and local authorities. We would strongly suggest that [redacted] report this scam to enforcement authorities for investigation and prosecution.

Should you or [redacted] have any additional questions or comments regarding this correspondence, please contact me directly at ###-###-####.

Review: Have not received prepaid card (an educational Internet subsidy) from Connections Academy that was supposed to be issued via Prepaid Citibank. Was told by several Citibank CS personnel that my card was issued on 6/**, and was mailed that day. I would have card in 7-10 business dys. I didnt receive card. Called to find out where it was, told by a gentleman by the name of [redacted] in corp svcs. That my card was not mailed until 6/**. Asked him whom should I believe, didn't understand why such discrepancy in dates. He said the CSP's are trained to tell people that the card is mailed out the day issued. Well I find that to be totally deceitful.

I would think after all the stuff Citicorp has been through thy would have stopped the lying.

I don't like how I was lied to by 3 different people. I want my card and I want Citicorp to stop lying to people.Desired Settlement: I want my prepaid Citicorp card and Citicorp to stop deceiving people.

Business

Response:

[redacted]

To Whom It May Concern:

Citi® Prepaid Services received the complaint submitted on June **, 2014 from [redacted] regarding the delivery of a card issued by Citi Prepaid Services. As a company that is dedicated to providing world-class service, we strive to resolve all cardholder issues in a thorough and satisfactory manner.

The cardholder was misinformed by one of our agents regarding the original shipping date; the agent had mistakenly provided the card requested date instead of the card ship

date. The agent has undergone additional coaching to improve future servicing. Citi Prepaid Services spoke with [redacted] on June **, 2014 advising of the correct ship date of June **, 2014 via regular mail. [redacted] agreed to wait for the card to arrive, and advised that she would call back if the card had not arrived within the given time frame of seven to ten business days.

To date, [redacted] has not contacted Citi Prepaid Services, and our records indicate that she is using the card that was shipped on June **, 2014, confirming the card delivery within the delivery time frame.

If the Revdex.com should have any additional questions, please feel free to contact me at the number and information below.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It was indicated to me that an internal investigation was being made into the matter. As to why the card was not sent out until 6/**. I want to know why, I did not receive the card until the end of the month. Yes, I did receive the card, but my other issues as to why it took so long has not been addressed. And it was more than one person who gave me an incorrect delivery date.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom it May Concern:

Please contact Citi Prepaid Services at ###-###-#### to discuss the resolution as we have tried to contact you with the number provided.

Review: In the process of trying to pay my bill I have people who cannot speak English and cannot answer questions and even hang up on me.

On 8/**/14 my wife called ###-###-#### to get information to pay our bill. She was told I had to be available to give my permission since the account was in my name. We tried to call again on 8/**/14 and it was not the companies "business hours". Today, 8/**/14 I called the number to give my wife permission to have account information. After 9 minuets I asked to speak to a [redacted]. I was hung up on after being sent back to the "customer service rep" because the [redacted] could not hear me. I could hear him and the rep heard me, so how convenient that he couldn't hear me. The rep hung up on me and we called the number again and was connected to a [redacted] who wasn't able to help up but forwarded us to another department. That department couldn't find us in the system. (Are you kidding me?)

I cannot pay my bill online because they have shut off my account. I have never been able to log on since the credit accounts were switched last year. I have received one bill in the mail, which my wife sent a payment. Now I can't make a payment by phone and they won't allow me to say my wife can be given information? I am a soldier and it is very rare when I am able to make a phone call to pay a bill. I have had no issue with any other company in giving verbal permission. She even has a POA which allows her to take care of things for me.

All I want to do is pay my bill and I can't even do that. So I continue to rack up late fees and psst due fees that could have been prevented if I was able to 1) log on a pay my bill 2) had gotten more than one bill in the mail in the last year or 3) been able to give permission and paid my bill today.Desired Settlement: I would like a refund on any late charges or past due amounts billed to this account after 06/**/2014 and to be able to give permission for my wife to obtain information on this account so we can pay the balance we owe.

Business

Response:

We will be corresponding directly with the customer has Citi has not received authorization from the customer to release information to your office.

Thank you

Review: No reply ever received to dispute sent by FAX

In June, 2014, I was aggrieved with an interest charge of approximately $37 that was assessed when I paid off the last of my balance on a closed consumer charge account. I sent a letter through the US Mail to a post office box in Des Moines, IA, that is published on the [redacted] website. It was returned by the postal service undeliverable. In a new envelope, and double checking the address, I tried again. This, too, was returned undeliverable. Finally, I sent the letter by FAX, also enclosing images of my two returned envelopes to make it clear, US Mail was not received by them.

Over the course of the next month I called a number of times. It is known the dispute was received, evaluated, and ultimately denied... but I know this only because I kept phoning and phoning, asking for status.

I view this as highly unethical and possibly in violation of lending laws that I should need to go to such lengths to make contact, and receive no formal response. Not to mention miserly and greedy over the $37, which I did not feel I owed.Desired Settlement: I would like to be informed, in writing, why the dispute was denied, and I would like acknowledgement that my secondary complaint of a faulty US Mail address has been noted and corrected on their website.

Business

Response:

We will be corresponding directly with the customer per Citi has not received authorization from the customer to release information to your office.

Review: Citicorp Insurance Services, Inc., a subsidiary of Citibank has a refund policy if they find a cheaper price on the item purchased. I purchased a mens suit from [redacted] in [redacted]. I submitted all requested info wthin the 30 day period. They responded on the $281.94 suit I paid for and sent me a letter that I would receive $183.94 credit on my next CITI statement. I received a second letter seven weeks letter stating I did not choose the correct picture of the suit purchased and because 30 days has elapsed no credit will be given. The original receipt indicated the details of the suit description. The CITI [redacted], [redacted],stated the computer compared the picture with my sales receipt abd denied the claim. I said the sales receipt clearly indicated what I bought and the $183.94 should be granted to me.Desired Settlement: I clearly followed all the directions required for this refund by CITI. They did not follow up with [redacted] or the sales slip to come up with a fair conclusion. I want the $183.94 credit on my CITI credit card.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I had applied for a credit card with citi and was approved for 0% apr for 15 months in September 2013. I was charged interest in June 2014. When I called to resolve the issue citi told me I applied in March 2013. I ask for them to pull my records on their computer to check. They claimed the records didn't go back that far. So they were suppose to mail a copy of my application to me. This call was made in July and I still haven't received my application in the mail and today is the [redacted] of September.Desired Settlement: I want my account closed and all debt forgiven with no reports or forgiveness on my credit reports.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I HAVE DISCOVERED 9 UNAUTHORIZED CHARGES TO MY ACCOUNT FROM FEBRUARY 2014 TO OCTOBER 2014 BY [redacted] $19.95 AND [redacted] $14.95 FOR A TOTAL OF $314.10Desired Settlement: DesiredSettlementID: Refund

REFUND ME THE $314.10

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.