Citi

Review: I was charged a late fee when no balance was due. attempting to resolve treated shabby you illegally placed on my credit report and you need an audit

you billed me incorrectly and charged LATE FEES WHEN NO PAYMENT WAS DUE THEN RACKING UP THE BILL IF NOT RESOLVED I WILL NOT USE YOUR STORE AND FILE A REQUEST TO HAVE YOUR STORE REVIEWED TO SEE IF THIS IS AN ONGOING ISSUE WHAT A SHAME HOW YOU TREAT YOUR CUSTOMERSDesired Settlement: REMOVE ALL LATE FEEE, CORRECT THE CREDIT REPOET OF YOUR FALSE REPORTING AND GIVE ME AN IMMEDIATE CREDIT OF LATE FEES CHARGED IN APRIL. I WAS IN DISPUTING THIS YOU CANNOT ADD ON MORE LATE FEES THAT VIOLATED STATE AND FEDERAL LAWS....I TRIED TO EXPLAIN AND NOT ONE EMPLOYEE WANTED TO BE HELPFUL.....

Business

Response:

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days. [redacted]Executive Response

Review: I bought a computer August [redacted] from [redacted] I put it on a credit card account. The account came due on the [redacted] of September. We drove to the store that day and all of their systems were down and they could not get a payment through when we were going to pay the whole thing off. They told just o come back tomorrow and said they'd waive the late fee. We went back the next day and paid the bill in full. We received a letter telling us we owe $25 in late fees. When we called, they told us they see the credit but it hasn't went through yet and if we don't pay the $25, we will get another late fee.Desired Settlement: I would like for them to waive the late fee and any more late fees that will be incurred.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

Thank you for you communication regarding [redacted]'s [redacted] Platinum MasterCard account. Due to privacy concerns, we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.

Review: [redacted] reps refuse to issue credit/refund for several extended watch warranties. Citibank is the issuing bank for [redacted], their reps also refused to refund. The watches were all recently sold, full refund should be issued. I even have an email from a [redacted] rep stating so, a phone rep named Ulzana also stated so. The case number for this incident is [redacted]. Dan G[redacted] in [redacted] executive office offered a 50 dollar gift card as a remedy, however, this does not cover 349.96 that was paid.Desired Settlement: I need a refund for 349.96

Business

Response:

We have responded directly with our customer via [redacted]. If you would like to further discuss the resolution, may I suggest you contact him directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have received no response from business. As stated before, the only resolution I am seeking is a refund totaling 349.96 back to my [redacted] account. Failing this, please mark complaint as unresolved. A complaint has also been filed with New York Attorney General's office. Again, refund will resolve that. Please see attached files stating full refund should be issued by store, however, their system would not allow it as transactions are over a year old. Copis of receipts are also attached.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To date we have received four pieces of mail marked returned that we have sent to [redacted] address. We have also responded via the CFPB and Attorney General's office. If [redacted] would like to provide an email address or a fax number we would be happy to send the documents via that method.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not know of any returned mail, this is the only company I know of that does not reply to Revdex.com directly. Since they will not issue credit to the account, there does not appear to be one, please mark this complaint as unresolved. There is also a complaint with New York attorney General. I have attached a copy of email from [redacted] stating credit will be issued and to go to local store, however, the store was unable to do so as the purchases are over a year old. There is also a copy of receipts totaling 349.96 attached.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This companies [redacted] keeps calling "On behalf Of" another client.They call from telephone number ###-###-#### at least 5-10 times per day. After telling them they have the wrong number, they claim to remove the number from the system and then call back not 15 minutes later.The calls come all day from as early as 7 am to late into the evening as late as 10 pm.This is harassment and I want it stopped.Desired Settlement: Have their company quit using auto dialers to people they do not have an affiliation with.Update their records and remove the number from their databases promptly when requested to do so.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: Caller ID ###-###-####. keeps calling me for a [redacted] regarding a [redacted] credit card. I have advised them several times it was a wrong number. Ive requesed several times not to call and now when I call in they Hang up on me or place me on an extended hold. They are calling my Cell phone and it is not only costing me minutes but also time from work due to fact they call all hours of the day. I have gotten as much as 2 messages in the same day.Desired Settlement: These people need to be held accountable for their harrasment. I am a full time bill collector and people like this give my job a bad reputation.

Business

Response:

Dear [redacted]:

We are in receipt of your concerns submitted to the Revdex.com (Revdex.com). We appreciate this opportunity to address your concerns.

Upon receiving your complaint, we searched our accounts for the telephone number that you provided of ###-###-####. We located in our records the account in question that was the reason for the calls. Citibank has recently acquired the [redacted] portfolio. Although we could not locate any call attempts that were initiated by Citi Cards, we have taken precautions to ensure your phone is not dialed in the future for this account. We regret any inconvenience that this issue may have caused you.

In the unlikely event that you should receive a future call, please feel free to notify me directly at ###-###-####.

Sincerely,

Regulatory Complaint Specialist Citibank, N.A.

Review: False advertisement of credit card promotion services and contract.

On April ** 2015 I had opened up a [redacted] account (account #[redacted]) and made a $2543.00 purchase. [redacted] Invoice#: [redacted].I was told by the [redacted] credit card sales representative that I would get both 10% off and 1-yr interest free on the purchase. Since I was told it was interest free for 1 year I had set up automatic payments for $200/mo to pay the balance at the end of the 1-yr period. On July * I had reviewed the credit card account and saw $30.12 interest charge on the card. I immediately repaid the remaining 1900.50 balance to terminate the exorbitant interest charges. I then contacted the [redacted] Credit Services representative about the issue and he said could not do anything about the false claims from the salesman. I am requesting [redacted] credit services refund all interest and honor what the credit card sales rep told me about the card.Desired Settlement: Refund of all credit card interest for June and the upcoming July Statement. I have paid the remaining balance and terminated the card due to the violation of trust.

Business

Response:

We will respond directly to the customer within the next 7-10 business days. If you would like to further discuss the resolution, we suggest you contact them directly.

Review: Citi Bank Credit Card services failed to process a payment that was intiated in December 2014 from my spouse which now has resulted in the account being reported late to the Credit Reporting Agencies. He called in the later part of December to pay for the Nov [redacted], Dec [redacted] and Jan [redacted] payments. I understand that Nov payment was 30 days delinquent which because it was paid after December. The Dec [redacted] payment shouldnt have been reported because he was paying in December and certainly not the January one either. Following this I called on March [redacted] for to catch up on Feb [redacted]`s payment and to pay the March [redacted] payment. I didnt even realize at that point anything about the payment that my spouse set up mever went through until calling on April [redacted]. On this day I found out the agent who took my payment on Mar [redacted] put it through on an old bank account even though I specifically said which it has to go. I also found out after reaserchinh the payment in Dec wasnt processed either! This has now resulted in the account being closed (they said its because it went 4 months behind) and being reported to the Credit Reporting Agencies as 152 days past due!!! I feel Citi should be responsible to update their records to only reporting what would have been the only late enough payment to be reported which was the Nov [redacted] payment. Also the account should be reopened because the account because had those payments been processed or processed correctly, the account would have never gotten so delinquent.Desired Settlement: As stated above since Citi dropped the ball, they should be responsible for updating the payment history to the Credit Reporting agencies and reopening the account because the account showing closed also show s negative on the Credit Reporting Agencies.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I filed Bankruptcy Chapter 7, Case# [redacted], on September [redacted],2014.

I included this account ([redacted]) in my Bankruptcy.

[redacted] ,Citi, Was notified by the United States Bankruptcy Court, Eastern Texas Division, on September [redacted],2014.

They were also notified, that they my update any and all of my accounts that they report, to all credit bureas with the correct information of such filing.

[redacted] ,Citi, sold this account to a collection company named [redacted].

[redacted] was also served with my bankruptcy information. [redacted] is reporting the correct status of my bankruptcy information.

I contacted Citi, reguarding that they are reporting a paid charge off in the amount of $1269.00 to all three credit bureaus,

which violates my rights under the FCRA guidlines, as to how a creditor is ordered by the court reporting on an account that is in Bankruptcy status.

The Citi respresentative I spoke with , stated that they no longer own the account, and refuse to update my credit reports with current information.

The collection company is not reporting on my credit reports. [redacted] ,Citi is the original creditor.Desired Settlement: [redacted] ,Citi must abide by the laws of the United Bancruptcy court pertaining to accurate reporting of information that is Included in Bankruptcy. I demand, that they either update the tradeline to the correct status, or delete it entirely off all three of my credit reports. If they continue to report this information, I will file file a lawsuit against them for a intentional violation of inaccurate credit reporting,and contempt of Court, plus all my attorney costs, and damages.

I expect prompt attention to this matter, and it's outcome.

Business

Response:

Thank you for your communication regarding [redacted]'s [redacted] account. Due to privacy concerns, we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.

Business

Response:

Thank you for your communication regarding [redacted]'s [redacted] account. Due to privacy concerns, we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.

Review: My wife and I sent a certified letter to this company not to write, phone, or attempt any type of communication with us but they have continue

About a year ago my wife and I had problems with their customer service trying make us default on our account I tried resolve this matter but their customer service was rude and uncooperative so we paid them off requested all accounts be close and for them not to communicate with us and they quit for a while now they're bombing us with their advertisements.Desired Settlement: We request they seize from any type of communication with my wife or myself. We have gave them a sworn statement to this effect.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# 10545904, and have determined that my complaint has NOT been resolve because my complaint is that my wife and I requested with certified mail for them to discontinue any type of correspondence(see Attached) and they're still sending these correspondence everyday.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: My wife opened a store account with [redacted]. It was never a joint account, my credit or personal information was never provided, and I am not legally liable for any debt. I was however added to the account as an authorized user. [redacted] has been reporting me to the Credit Bureaus and my credit score has been affected. I have contacted there customer service and after speaking with 4 different people (different calls) I was able to have my name removed as an authorized user. I asked "[redacted]" to either send me via fax or email a confirmation of me being removed. She stated she could not do this and there for my credit is still being affected. Citi has voluntarily done this for me with another card. This is a normal request that is routinely processed. How is it that [redacted] will report me (even though I have zero liability or responsibility to the charges) but won't send me a verification letter. Why did it take talking to 4 people to have my name removed? At this point I can't even verify they actually did it.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like an email verifying my name has been removed as an authorized user. Something I can show the credit agencies and have a record of.

Business

Response:

We are responding directly to [redacted] on April **, 2015. If he would like to share this information he can provide a copy of our response to the Revdex.com.

Review: Unfair interest rates. How is my minimum payment due almost $300.00? I tried to make a payment less than the minimum amount and was told no. I even took a screen shot of it. Complete predatory lending. I have excellent credit and this is ruining my credit.Desired Settlement: I need these people to do something other than reject whatever it is I can afford to pay them

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I have called citi over 20 different times in the past 2 days. I have tried several different numbers and every single time I have been disconnected. I am trying to cancel my card and was told by citi the only way to do this is over the phone. Only one time was I actually able to get a person on the phone and he immediately disconnected me when I said I would like to cancel my card. I would like to cancel my card as soon as possible.Desired Settlement: All I want to do is cancel my card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought 3 refundable airline tickets online with my Citibank card Mastercard logo dec/2011> I never used it so I immediately called the airline to get a refund. They agreed to refund it and Told me to wait about 60 days to see the refund on my card. They refunded only one. So about three months later I called them again and said I only see one refund. They said they would refund the other two and that they were sorry for the inconvenience. In conclusion the airline when under chapter 11 liquidation in July 2012 and I never received my money. Then I called Citibank and filed a complaint and they denied my claim because they said I was over the six months window to do so. I explained the situation I gave them proof of all my emails conversations back and forth with the Airline ([redacted]) and filed an appeal and they still denied the claim. I called [redacted] to find out if they have a lawyer for this Airline because I am sure they have other people who were left stranded with open tickets. They had no clue. I lost 800.00 and I am a [redacted]. Can you please help me.Desired Settlement: I just ask that I get my money back for the ticket.

Business

Response:

Citi® Platinum Select® Account ending in [redacted]

Dear [redacted]:

We recently received an inquiry on your behalf from the New York Revdex.com regarding [redacted] Airlines charges totaling $830.00 billed to your account in December 2011.

You indicate in your correspondence that you are disputing the above transactions because your account was not credited for your unused airline tickets. Your account does not relect any charges from [redacted]Airlines in December 2011. The last payment of $94.51 was received in June 2010 and the account was closed in January 2011.

To assist us with our investigation, please send us a letter which includes the following information:

• The exact dates and amounts of the disputed charges.

• Proof the airline tickets were refundable, such as an itinerary.

• The date you cancelled the tickets.

• The date the merchant promised to issue refunds.

• Details of your contact with the merchant and their response to your request for credit.

I look forward to receiving your response. Please send your letter to my attention, Office of the President, [redacted]. Should you have any questions, please call me directly at ###-###-####. Our telecommunication number for our hearing impaired customers is ###-###-####.

Presidential Communications

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please see attached.

please reopen the case as enclosed are all the documents sent to citibank on our behalf. And we are still waiting a response.

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

I am in receipt of your correspondence form the Revdex.com (Revdex.com) Regarding your debit card purchase of airline tickets from Pluna Unit for my review and response.

Your Citibank checking account monthly statement confirmed that on December **, 2011. you authorized the purchased of airline tickets from Pluna Airlines in the amount of $820. I understand from your correspondence that you were reimbursed by Pluna Airlines for your Unused ticket; however, you never received reimbursement for your daughter's and granddaughter's unused tickets. Pluna Airlines is no longer in business, Therefore in January 2013, you requested Citibank's assistance to obtain reimbursement of $820. Unfortunately, Citibank was unable to intervene on your behalf.

Review: In October of 2014 I purchased 4 tires from [redacted] I chose to go with their 6 month no interest plan which based on what I was told also did not require any payment for 6 months. When I attempted to make the payment online on June * 2015 I was redirected to the Citibank collections department.I was then told I was required to make monthly payments even though I was never told this when I took the line of credit.Also on the statements they were sending me it is stated "You must pay your promotional balance of 762.49 in full by 06/**/15 to avoid paying deferred interest charges. I thought this meant there would be no penalty if I did as stated. On June * of 2015 I paid Citibank $937 which included penalties for not making monthly payments when I was lead to believe no payments were required for 6 months.

Product_Or_Service: Tires

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I believe I should be reimbursed for the penalty of $175, and have my credit restored.

Business

Response:

We have responded to the customer on 06/**/2015. The customer should allow 7-10 days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

CITIGROUP (Goodyear's promotion handler) refused to refund the fine. And mentioned nothing about helping to restore my severely damaged credit.If CITICORP had put on the account statements that monthly payments are required as part of the promotion next to the other promotion statement,this would never have happened.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the customer on June **, 2015. The customer should allow 7-10 days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response.

Review: [redacted] has put my account into collections due to unauthorized charges or fraud. I have contacted [redacted] in the past to have this matter correct to no prevail. I have paid for items that I purchased from [redacted] and have no knowledge of any other charges that were billed to my account when it was open. I contacted the headquarters in 2010 and explained this to them. Also, when I review my credit reports it clearly states that the account is in dispute. This status has been showing for over a 2 years now with no resolution.Desired Settlement: I'm requesting that [redacted] remove the negative charges from my credit and restore my account to active status with no negative history.

Business

Response:

Dear [redacted]:

We are in receipt of your inquiry from the Revdex.com of New York regarding the above­ referenced [redacted] MasterCard account, which is issued by Citibank, N.A. We appreciate your patience while we reviewed your concerns.

Upon receipt of your inquiry, we contacted our Security Investigation Department on your behalf. They will be handling this matter and will be responding directly to you and [redacted]. Should you have any additional questions for our Security Investigations Department, you may reach them at:

[redacted] Security Operations

Sincerely,

Presidential Communications

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They didn't provide a time frame or information on how long their process will take to be completed. It actually leaves this matter open with no indication of a resolution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]:

We are in receipt of your additional inquiry from the Revdex.com of New York regarding the above-referenced [redacted] MasterCard account, which is issued by Citibank, N.A. We appreciate your patience while we reviewed your concerns.

Upon receipt of your inquiry, we contacted our Security Investigation Department on your behalf to conduct the investigation. They advised us that an affidavit has been sent to you. You would need to complete the affidavit and return it to the address listed below. Upon their receipt of the affidavit, the investigation will continue. Unfortunately, we are unable to provide a specific time frame, as we do not know how long it will take you to complete and return the affidavit. We appreciate your patience with this matter. Should you have any additional questions for our Security Investigations Department, you may reach them at:

[redacted] Security Operations

Sincerely,

Presidential Communications

Review: purchased computer 2012. 36 mo interest free. Called for balance to pay off today. Balance included additional purchases. Did not agree to that.

bougt HP Pavillion HPE July 2012. Interest free 36 months. Agreed to pay off or pay all interest by on July [redacted] 2015. Called [redacted] today to see how much was remaining so could pay off. The payoff amount was too high. Included additional 2 purchases. I DID NOT agree to pay off the entire credit card when I purchased the computer in 2012. I agreed to pay off the remaining computer balance. [redacted] is over charging me and had said if dont pay off entire balance of card by July [redacted] they will charge 800.00 back interest. They mislead me and I thought I would only have to pay off the remaining amount for the computer by 7/*. Spent 2 hrs today trying to discuss with them. The credit card company and bank were not helpful at all. They are threatening me with the 800.00 interest if dont pay off entire card by 7/*. This has to be illegal and is abusive. Pls contact me asap regarding this issue. The clock is running. Thank youDesired Settlement: I am very willing to pay off the balance of the computer purchase by 7/* due date. Approximately 200.00. The remaining balance will be pd monthly as always. I have NEVER made a late payment. The remaining balance is approx 130.00. [redacted] is bilking their senior customers out of funds when they can least afford it.

Business

Response:

We will respond directly to the customer within the next 7-10 business days. If you would like to further discuss the resolution, we suggest you contact them directly.

Review: I have attempted in good faith and diligence to resolve what [redacted] and Citi Bank report as a credit card and balance of $500, as my financial responsibility. I have called all numbers supplied to me by Citi Bank, [redacted] and assigned collection agencies and am repeatedly informed that I need to pay this, what I feel is a fraudulent debt. Furthermore, Ive informed said parties that I have a [redacted] credit card ending in [redacted] with $7000 limit that I have at times charge several hundreds to thousands on, also paying card off several times over the past 10+ years . Therefor there would be no reason to, nor have I, obtained an additional [redacted] credit card account. I have asked numerous time over past several months for this fraudulent account and $500 balance to be turned over to appropriate fraud investigation yet have not receive any notification or proof of an investigation or findings that actually link this account and debt to me. I am asking for your assistance in this matter as I will continue to escalate this until an appropriate outcome is achieved.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Remove fraudulent account from my credit report also removing it from my financial obligation.

Business

Response:

Thank you for your communication regarding [redacted]'s [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] within the next 7-10 business days.

Review: On 3/*/2015 I received an e-mail saying my 12 months special financing had been activacted and was valid for purchases from 3/* thru 6/**. I then used my card on 3/** for a purchase and also booked a vacation for April. On 3/** I received an email saying it was sent in error and not posted to my account and that I had not activated the offer in February. I immediately sent an e-mail to them on 3/** and received a phone number to call which I also did at 1:30 only to be told many others received the same e-mail. This means they knew about the error before I made my purchase. Why did they wait to contact me until after I made a purchase if they knew many had been sent out in error? I would like them to honor the no interest for 12 months since it was their error and I in good faith used their card. I would not have used their card if I knew this was not a valid offer. I believe this to be false advertising and a way to entrap consumers. I was told by the [redacted] in Kentucky there was nothing they could do and I would either have to pay the balance in full at the time it is due or pay interest on the charges. There is no valid reason for this in the present computer age. If they could send an e-mail on a Saturday they could have corrected it before I made my purchase since I check my e-mails many times a day. This has put the [redacted] on the bottom of my list for doing any business and I certainly will not use their credit card again.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like all my purchases interest free for 12 months as the offer stated. These purchase will be over $800.00. We had also planned on using the card for purchase on our trip which we a looking at cancelling now that we don't have the added benefit of no interest.

Business

Response:

“We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hi, this complaint is about the US$58.66 FOREIGN TRANSACTION FEE that I got charged by my citibank AA Advantaged credit card end with [redacted] on 8/**/2014. I purchased 2 China Airline tickets through [redacted] and paid US$977.88 x 2 tickets = total US$1955.76 on 7/31/2014 (the $58.66 is based on 3% of my US$1955.76). The [redacted] is showing/using US currency when I purchased these 2 tickets and [redacted] already refund the difference to me due to the final amount charged by my citibank credit card is different than the amount I purchased, the complaint is nothing related to [redacted], this is all about citibank.Below are my complaints to citibank:1. I want them to block ANY charge on my card that will involved any foreign transaction fee and the answer is "no, their system do not have this function".2. Then I ask for sending me any alert message or email if there'll be any charge that involves foreign transaction fee and the answer is again "no, their system do not have this function".3. Then I ask for at least show me the charge immediately on same day, so I'll still have time to search for another deal that will NOT involved in foreign transaction fee and again the answer is "no, their system do not have this function".I saw this foreign transaction fee show up in my statement AFTER 1 month of my purchased date. And the answers I got is always "no, their system can't do anything about it, but charged automatically". The worse thing is when I see the fee, the promotion period were already passed and I have no chance to get my deals back for re-purchase it from other web site that will NOT involved in any foreign transaction fee.

Product_Or_Service: citi advantage master card

Account_Number: ############[redacted]Desired Settlement: DesiredSettlementID: Refund

If the citibank's system can NOT do:1. block any of my purchase that's involved in any foreign transaction fee,2. and not able to send me any alert message or email BEFORE they charge me the fee,3. and not able to show the fee on same day.Then I'll pay much more attention on my future purchases and I'll be very appreciated if I can have full or partial refund for this instance of US$58.66 fee.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I called Citibank because I noticed on my account (not associated with Citibank) had two transactions done without my permission. These two transactions were done in two different months and to an account that was not mine. I called the bank, and the first time the person who answered was rude and huge up the phone on me. The second person said that it was not their problem and to speak to my bank because the transactions were not done without the permission of my bank. I spoke to my bank. My bank stated they were not involved in those transactions. They do not involve themselves in their clients transactions unless stated otherwise. I overall just want this issued to be solved and possibly get my money back.Desired Settlement: I just want my money that was taken without my permission back.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?