Citi

Review: I have a billing dispute with [redacted] which is being managed by Citi Bank credit cards and I am extremely disappointed how they have managed this dispute.

On ** April 2015, I bought a new phone and airtime from [redacted] for $866.54 and I took the phone back unopened in the box with the security seals on ** April 2015 and the sales lady said she could not take it back, which is against [redacted] policy.Desired Settlement: Citi Cards Disputes [redacted]

06/**/2015

Dear Citi Cards Dispute Manager,

ACCOUNT NUMBER AND [redacted] $866.4

On ** April 2015, I purchased a Galaxy Note 4 and a paid for one months of access for a total of $866.54 on my Citi Thank You Visa Card. The Sales Lady at the [redacted] store on [redacted], [redacted] informed me that I can return the up-opened phone within 30 days, if the phone box was un opened and the phone unused.

The coverage on the [redacted] network was very poor, on another phone I was using and on ** April 2015 took the phone back to the [redacted] store and the lady said I couldn't return the phone. And said that her store manager would be calling me back, I waited two weeks and no store manager from [redacted] attempted to contact me.

Therefore, I went to the store again on ** May 2015 and wanted to speak to the Manager and the lady said that the manager will call be back and no one has called me back as yet.

As you can see from the attached pictures the phone is unopened and in the original packaging and can I please send this phone to Citi Credit Cards, so you can examine the phone and resolve this dispute once and for all.

I am now on the [redacted] phone network and don't have any problems with drop outs and [redacted] cancelling services.

Please let me know the correct address I can post this phone to in Citi Bank Credit Card.

Many thanks for your time.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: Sears never send bill after purchased after a few months they sent bill and with a charge fee, the information on the bill are not even correct( Name,

Illegal charged fee imposed on billing , name account and address not corrected. The bill never sent after purchased until number of months later to collected charge fee.Desired Settlement: Explanation about incorrect account#, name and address and charge fee

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him directly?

Review: After suffering some financial difficulties, I set up a payment plan with Citi to pay $297.00 a month for the next three months when I would be beginning a new job. These payments were to be auto-deducted from my account beginning 6/**/15 with the second payment being on 7/**/15. However, when I went to log in to my account to ensure the second payment would be deducted on 7/**/15, I was unable to log into my account. I scrolled through my e-mail look for conformation and found an email dated 6/**/15 stating my account would be "charged off" if I did not pay in full. As I had previously made an arrangement with them I was shocked to learn that they had apparently changed their minds after accepting the first payment and apparently cancelled payment plan without notice.Desired Settlement: Since I had previously entered into an agreement to make payments, I would like to restore this agreement and remove the "charge off" from my credit report.

Business

Response:

We have corresponded directly with our customer. If you would like tofurther discuss the resolution, may I suggest you contact him/her directly.

Review: I was charged late fee and past due which I wasn't aware and I didn't not get email/letter. I tried to call citibank to resolve the issue in the phone ###-###-#### or ###-###-#### but the associate either hung up the phone or didn't transfer me to the supervisor. some associates' name are Christen who talked to me about 8:24am in 9/**, Kahlil R[redacted], Shahzaba and Rebbecca who talked to me about 7:20pm to 7:40pm in 9/**. But none of them resolved the issueDesired Settlement: waive the late fee and remove the past due record from credit bureau

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: This company called me upwards of 10 times a day, from multiple numbers in multiple locations for almost 6 months even after I asked them to stop. It took me getting angry and telling them to report them for them to stop. Even then, they only stopped fur a couple of days and then the calls stared again.

These calls would start at around 7am and would come until almost 10 at night, if not later. After doing some research online, I found they do this often to many different people. They also do not call from the United States, mammy of the calls are centers based in India, until you get angry and then they transfer you to an American call center.Desired Settlement: Truly, I would love for them to a) stop calling me and harassing me and b) for them to adjust what I still do owe them to apologize for the harassment. They have taken me away from time at work to talk to them, costing me money, they have run up my cell phone bill with the consistent calls and the time I have spent researching laws about harassment with debt collectors. They have also taken time away from my family, time away from my life and time away from things I love.

Business

Response:

We

will be corresponding directly with our customer. If you would like to

further discuss the resolution, may I suggest you contact them directly?

Review: On or about January **, 2015 I received confirmation from Citi that they had received my deposit required to open a secured [redacted] through the institution. The mailing detailed that I had in-fact deposited $300.00 and that the Certificate of Deposit was subsequently opened with a CD Reference Number. On or about January **, 2015 I received a mailing from Citi informing me that my account had been approved and welcomed me to my new Citi [redacted] account with a credit limit of $300.00 (the amount of my deposit).

Shortly thereafter, I received a statement from Citi for $29.00 which was the Membership Fee required to activate the card. The payment due date was March *, 2015 and a payment was made on February **, 2015.

On or about March 2015 I was promptly informed that my Citi [redacted] account had been closed. When I called to inquire why the account was closed, I was informed that Citi retained the right to close the account if they deemed the account owner unable to make payments. I was told that my debt to credit ratio was skewed and that was the reason the account was closed. I expressed to the customer service representative that I had not missed any payments and the same reason was reiterated. I informed the customer service representative that I had secured the account with my own money via a $300.00 deposit into a CD and the representative told me that Citibank would refund the CD amount less any current OS balance on the account. On April *, 2015 I paid off the balance of $136.63 because Citi had not yet applied my CD deposit to the balance and I did not want to incur a late charge.

After numerous phone-calls to find out when I would receive by CD deposit I faxed a copy of the Certificate of Deposit confirmation to Citibank on April **, 2015 because they alleged that they had no proof of receiving my Certificate of Deposit. On April **, 2015 and April 30 , 2015 I received mailings to contact Citi regarding my "Citi [redacted] account which is secured by a Certificate of Deposit". I called and received two different responses, one representative informed me that I would receive my refund within 7-10 days of our conversation. It was after that conversation that I received the April **, 2015 mailing which prompted my second call at which point I was informed I would not be receiving a refund check and that for further information I should return to the branch where I initially opened the card.

That was the last time I had any communication with Citi regarding my Certificate of Deposit. To date, I have not received any money from Citibank and my [redacted] has reflected a zero balance for several months. I think it is unfortunate that I have experienced such treatment from Citibank as they are the institution with which I have both my savings and checking account. The only reason I opened the secured card account was to assist with building my credit. I used my own funds to secure that credit and Citi without warning promptly closed that account within two months of it opening. I am completely fine with not having that card but I do not understand why Citi refuses to refund my $300.00 deposit when I have provided them with proof of the CD confirmation letter I received from them.Desired Settlement: I would like my $300 deposited in order to open my Certificate of Deposit to be refunded since I duly paid off the balance after Citi closed my account.

Business

Response:

We

will be corresponding directly with our customer. If you would like to

further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business did not adequately address my issue. Their response is open-ended. They give no time as to when I will be contacted nor as to who will be contacting me. They also do not explain their position on the matter. Their response makes it seem as though they have not looked into the matter, and rather opted to send a boiler-plate response. They can easily proceed and do nothing after sending that message to the Revdex.com which will leave me once again at a deficit.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We

will be corresponding directly with our customer. If you would like to further

discuss the resolution, may I suggest you contact them directly?

Review: I was searching for a credit card that I could do a balance transfer and one that would offer zero percent interest for a year or so. During this search, I found the Citi Double Cash Card and applied for this. The offer was 0% interest and 0% on balance transfers for 15 months. After the introductory period, interest could range from 12.99-22.99%. This was a perfect option for me, because my card would be paid off at that point, and I do not pay interest on credit cards. I was approved and started utilizing the card. Yesterday, I noticed that I was charged a great deal for interest. Assuming there was some sort of mistake, I called the customer service. After explaining my situation, they told me that the 0% offer was only on balance transfers. I was infuriated, especially when the exact same introductory offer is still posted on their website and I have only had the card for a couple of months. My significant other got the exact same offer in the mail at the same time I did. They were unwilling to fix this error. I have had terrible service with Citi, and have multiple friends that have had the same problem. The credit card will be paid off by February and closed regardless, however if they are unwilling to honor what was advertised and promised, we will ensure that all other individuals who have had this problem also come forward.Desired Settlement: The desired outcome would be a refund of interest charges and for them to honor the deal that I signed up for, however after speaking with the customer service they make it very clear that they do not honor their advertisements. As I explained to the CSR, I would not sign up for a card that offered a HIGHER interest rate than the card I had.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: I am in the process of attempting to get an increase on my credit limit. In order to do so I was told a Hard Pull needed to be performed. I made a call on the 3rd of February and told the rep no, that I didn’t want a hard pull done, but that I wanted to talk to a credit analyst. She informed me they can’t transfer me over until after a Credit Report is pulled so they have a reference to talk about. I finally made the decision to have it pulled and now I can’t talk to a specialist about the report as the rep had said before. I only agreed to have the report pulled because of this and now have a Hard Pull on my credit report under a false pretense.Desired Settlement: I want to discuss this process with someone and or have the hard pull removed from my report due to the false information provided to me.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: On December [redacted] I received the email from Citi that my address changed see below. This is the actual email. I tried to go on line through the link but all it did was want me to register and asked if I wanted to go paperless. I got out of that and went back in to discover my address had been changed without my authorization and my son's name was put on the account as the Account Card Holder. My question is how did this happen? This is fraud on the credit cards part and Sears. I'm so upset that this happened I cancelled my card with Sears and would never want to have credit with them again. My son moved from my house and did an address change but that has nothing to do with me and I need to know how this happens without my authorization? I'm stunned and want answers

Citi Customer Service

Sears

Account Holder: [redacted]

Account Ending In: [redacted]

Your Account: Important Information



[redacted].Desired Settlement: I want a call back from the Citi to exactly understand how they make address and name changes on credit cards.

Citi is harassing me with multiple calls a day and has been calling everyday the past couple weeks to collect payments less than 30 days old from accounts offered by Citibank/CitiCard. I explained I had medical expenses that have stressed my already tight finances, and was unable to pay until the end of this month. They were asked to stop calling and I reitereated that I will pay waht is owed by the end of the month, and Citibank assures me they will note my situation and will not call me for at least another 2-4 days. Yet Citi calls me again the same day or the very next for the same reason (to collect the same less than 30-day old past dues), repeating back to me my own explanation as to why I am a couple weeks late.

Citi basically admitted that they will continue calling in such a manner that does violate consumer protections under the Fair Debt Collection Practice Act (in this particular case "Causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number."- prohibited under § 806. Harassment or abuse [15 USC 1692d] ).

CitiBank is also using what I assume to be an automated dialing system, and has placed several pre-recorded/robocall messages as well to both my home telephone line and to my cellular phone. Possibly violations of prohibition ruled in the Telephone Consumer Protection Act.

Review: that payment. I called in December 2013 to request late fee to be waived. I was told to fax a letter to ###-###-#### Attn: General Services. I faxed a letter on 2/*/14 and didn't see anything credited. I called on 2/**/14 to make my final payment and a rep said that he sees my letter and the late fee of $25 will be waived. I was told to make a final payment of $220.40 and he confirmed that I was paid in full. He said the late fee will be credited after the 2/**/14, which is after the promotional end date. but he said that I'm all paid in full and I don't need to worry about any other fees or balances. I received a bill a few days ago showing the late fee of $25 was never credited and an interest of $408.84 was charged. I called ###-###-#### and spoke to [redacted] and he said that they couldn't see any notes about late fee being waived and that he couldn't help with anything else and that I owe that amount. It's a very poor customer service and very unacceptable for a business like that not to know how to handle transactions. [redacted] was very rude on the phone and didn't seem to care about anything I had to say. I will not be paying this amount since I am all paid in full and would like this balance to be removed from my bill and confirmation to be sent to me that it's paid in full.Desired Settlement: na

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Citi Bank closed my [redacted] account based on a request from an ex spouse of mine. I called multiple times to resolve the issue. I was told they would listen to the call and call back. I was also told that I was calling from the same number as the person who closed the account. This is not the case. I called from a blocked number (my home phone is blocked). This has been going on all day. When I call they give me the run around.Desired Settlement: I want my account to be reopened and to remain active as it was.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have authorized Citi to address my concerns through the Revdex.com by checking the box when I filed the complaint. Additionally they have not called me directly to ask me if they can or not. They can call me at ###-###-#### to request this be done.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

The company did end up fixing the issue however it took far to much work on my part.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for the Hilton honors signature Visa card with the first year no fee (in the terms)

The first month I had the card I was assessed a fee contrary to the terms I signed up under.Desired Settlement: refund of the 95 dollar fee. Also e fee is not necessary as I closed my account after Citibank refused to refund the fee.

Review: [redacted] sent a registered letter in July informing me my account was over due and to call their customer service number which I immediately did. They informed me of a fuel purchase in April 2014 I had made and said I owed them for that purchase plus late fees and interest. I informed them that I had not received any statement in the past 4 months. They said I was signed up for e-delivery and had signed up through their online site. I said I don't remember ever signing up for e-delivery and always received a paper statement. I agreed to pay for the purchase but said I didn't believe I should be responsible for late fees and charges since I never received a statement. I asked to be switched to paper statement. I paid for the purchase which happened to be the first one made since 2012. I received a new card from them in 2013 but never used it. They wouldn't answer me where the e-delivery was being sent to except to say my email. I asked them what my email address was and they couldn't tell me. I later went to their website and tried an account recovery to have them send me my login information. Their website responded that I DIDN'T have an online account but offered me the option to register for a new one which I declined.The next week they called my home and when I called back they informed me I had a fuel purchase in May and June plus interest and fees. I asked why I wasn't informed of these purchases last week and escalated to a [redacted]. I paid for all purchases and was told verbally of remaining interest and late fee charges. I still hadn't received a statement and the [redacted] said I would not until the end of the billing cycle. Of course more late fees and interest. In September I followed their written dispute procedure and sent them a letter explaining all the above and asking for them to look into the e-delivery issue and find root cause and asked for them to credit my account for the late fees and interest. They refused to credit the account and made no other reference to research

Account_Number: Acct# ending in [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to know how I signed up for e-delivery and how they could be sending me a statement with no email on file and no online account ( they have refused to look into this at all ). I also want to know why they took so long (4 mths) to contact me when they had my address/phone number. Finally I would like them to credit my account for the late fees and interest. I have been a customer since 1989 and have had no issues prior. I believe thi

Consumer

Response:

Last night (11/*/2014) I received confirmation from the Consumer Financial Protection Bureau (CFPB) that Citi has agreed to reverse all charges and interest pertaining to the complaint and will remove any derogatory information at the three credit bureaus. As long as they follow through on their promises, I consider complaint ID [redacted] closed and resolved.

Sincerely,

Review: This complaint is with my [redacted] which is provided by Citibank. When I received this card in 2003 they solicited me to get an additional coverage in the event that I lost my job. The additional was an extra fee the name of this coverage was 'Accountcare'. I agreed to this in 2009 when I got laid from Teaching I did not contact them immediately because I was taking care of a sick relative. When I did contact them about the account they asked for certain information about unemployment compensation, I forwarded them all the information, which I thought at the time was unnecessary because I had been paying into this account for years and this was suppose to take care of the bill if illness/or loss of job occurred. Well they informed that they could not take of it even though I had paid into this account for at 5 years and then they kept charging me the fee although they would not take care of it, I had to call them repeatedly to remove that charge off my account because I am still paying on that bill. They have never reimbursed me my money from accountcare they I was ineligible to receive after I made 5 years worth of payments.I have been paying this bill online every month since back in May or June of last year my payment was 35.00 I paid 32.00 accidentally and when I realized it I called them and said a day later that I had made the mistake and that is when this other problem arose, they started doubling anf tripling my account that I could not afford the monthly payment. But, I keep paying them every month want I can, I have never missed a payment it might not be what they want but it more than not paying anything at especially since they dubbed me out of thousands of dollars from the accountcare. Then they took 2 payments out of my account last June, so I said okay they tried the same thing last month and I had to make them put one of the payments back into my bank account because I pay them through my online banking.

Product_Or_Service: credit card

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like a full refund for the money that I put into account, because although I have never missed a month paying they are threatening to send my account to a credit collector. My ex-coworker who [redacted] had the same problem but they did not send her the letters threatening collection as they are me, they target [redacted] customers and give us higher interest than our counterparts. I want a full refund for money I put into an account they dubbed me out of.

Business

Response:

[redacted]Hello and good day,We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly. Sincerely,

[redacted]Boise Executive Response Unit

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This complaint is in regards to Citibank, N.A.in compliance with [redacted] and [redacted] promotional card being sent late and exhibiting poor cust. serv.

Through the edge plan with [redacted] and [redacted], customers are to receive a 50 gift card. This was completed in January of 2015 and I didn't receive the prepaid card until April 2015. The card expired May of 2015. I called customer service @###-###-#### on June [redacted] 2015 because I was not able to use the card on-line previously. Unbeknownst to me, I never would have thought a card would expired in a months time. I called and explained this to the first rep. and he gave the same spiel. Then he handed the phone to the supervisor and he was much worse...and gave the same spiel as the first rep. It seems as though they have a recording of the same thing to say to customers. I explained to them I wanted my card reloaded with the 50.00 and they refused. Citibank should be mindful of their partnering businesses and how they mistreat their customers especially since it took me awhile to send out this complaint due to [redacted]'s high speed internet not working. What made matters worse was the supervisor [redacted] being rude and sarcastic over the phone. I called on June [redacted] @ 4-5p.m. The supervisor had no remorse. No we can not help you. It's not the same as a gift card...it's a prepaid card. You had 90 days to use the card and I explained to him once again I had the card for a month. I have other financial needs and obligations with Citibank. I would hate to have to cut all ties with Citibank because of poor financial relations and $50.00.Desired Settlement: I would like my gift card of 50.00 replaced have Citi to send me another [redacted] and [redacted] gift card prepaid promotional card.

Business

Response:

June **, 2015 Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on June [redacted] 2015 from [redacted] regarding a card issued by Citi Prepaid Services on behalf of [redacted] Wireless. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. After researching [redacted] complaint, it was confirmed that this prepaid card was issued in February 2015 with an expiration date of May **, 2015. In accordance with applicable law and regulations, this expiration date was embossed on the front of the promotional card; displayed on the cardholder materials and disclosed in the terms and conditions that accompanied the card. In the complaint, [redacted] references that she did not receive the card until April 2015, only a few weeks prior to the expiration of the card. Through conversation with [redacted] on June **, it was determined that an incorrect address was provided to us by her cable provider which could have played a role in the delivery delay of the original card. Based on this fact, we have reissued the card with an available balance of $50.00 and have mailed it to [redacted] updated address. In addition, the cardholder claims that she received poor customer service when she contacted us on June *, 2015. After reviewing this call, it was determined that this claim could not be substantiated. We regret that [redacted] encountered this situation and hope that this information is helpful in resolving the matter. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Dec *, 2014, while purchasing an airline ticket, I clicked on a banner ad for Citi's AAdvantage Platinum Select Mastercard credit card. The banner said that after spending $3000 within 3 months, I would earn 40,000 miles.

I applied, and my application was approved instantly. I then tried to use the new card for the airline ticket I was purchasing, but the Citi rep I spoke to told me that no, I couldn't use the card until I had physically received it in the mail.

6-7 weeks later (around the beginning of February), I FINALLY received the card. Over the next 3 months, I spent well over $3,000 -- in fact, between just Feb * and April *, I spent $3,357.74. I still haven't received my miles, though. I've emailed several times, chatted online, and called, and now Citi is saying that the three month period begins when the account is open and that it ended in March.

How is it possible to spend the required amount, when they blocked out HALF the promotional period by holding onto my card? I tried to use it before receiving it, and they refused to let me spend then. Are they doing this to everyone? What is to stop them from holding onto cards until 2 months and three weeks into the promotional period? Would they then expect customers to spend the entire $3,000 in one short week? What's to stop them from sending the card three months and one day after account opening, and preventing customers from earning any miles at all?

This is absolutely deceptive advertising, and they should honor the three month spending period from the time I was able to actually use the card (approximately February [redacted]). I would like the 40,000 miles deposited in my AAdvantage account immediately. In lieu of that, I would accept $400 in reward dollars.Desired Settlement: 40,000 miles OR $400.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. After being contacted by the Revdex.com, Citi called me and informed me that 40,000 miles would, if fact, be deposited into my rewards account. It took a few days, but as of today, those miles have been deposited successfully. Revdex.com, thank you so much for your assistance in this matter.

Sincerely,

Review: I am receiving numerous phone calls from this business asking to speak with a person not at this address. When answering these calls, I try to be as patient as possible. Service representatives are either abrupt, rude or hang up on me. On the one call, I was transferred supposedly to a person who could remove my phone number from their system but it was a dead-end---constant busy signal I am preparing to mail this same complaint to the address noted on this form.Desired Settlement: I have no intention of dealing with Citibank, nor have I done in the past. I simply want them to leave me alone--no more calls.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My Best Buy (Citi Bank Card) has owed me 56.90 since November [redacted] 2015, when I inadvertently overpaid before closing my account . I've been forced to call repeatedly, when the check does not arrive in 7-10 days-as promised. Every rep until today told me they're sorry and"the check is in the mail". Today I'm told Citi @ ###-###-#### now needs for my bank to fax my banking statement to resolve this. Seriously? It has already be determined that I have not received or cashed a check nor has there been an automatic payment,. Yet this is how CITI treats people simply trying to get what they have coming, with more red tape?

I was changed a late fee TWICE by mistake during the promotional period, which is the primary reason I wanted to just pay off the balance and close the account.Desired Settlement: Send me a check for the amount I'm due immediately. I do not appreciate being jacked around for months over this.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In January 2016, I received a letter from CitiMortgage dated December **, 2015. The letter was to inform the customers that Citi had changed the payment address. The letter informed its customer that Citi would forward any payments until 12/**/2015.

I contacted the Customer Service group and I was not impacted because I have automated payment set up but I asked him how people they could sent out a letter dated the same day they said they would stop making payment. He stated he was getting complaints all day.

I just wanted to complaint because this issue has the potential for people to receive late payment penalties or even have a negative impact on there credit score.Desired Settlement: I would like to ensure that CitiMortgage will not charge any late payments or impact any credit scores of their customers. The customer's should not be impacted by the companies failing to communicate this change of address in a more timely manner.

Business

Response:

Business response attached DH

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,