Citi

Review: I used my Citibank bard to withdraw cash from Citibank branch's ATM located in Taiwan while traveling. The withdraw was OK and no mentioned about any extra charge. When I reviewed my statement, I found out that I was charged a fee of 3% to the total amount withdrawn ($40 per $1339 withdraw in total). Since I only opened this account just about two month ago, I knew that I had specifically asked for the potential fees associated with overseas transactions, since I intent to use this account for most of my overseas activities. Nothing about this kind of transaction fees was disclosed. I went back to Citibank's website and take a close look at the banking account comparison, I cannot find any info on this kind of service charge. I then called their customer service and talked to their supervisor about this issue, she could not locate this disclosure in their website right away to show me. She later found out that it was listed in their claim manual which is 57 pages long. They only promised to send me a copy to explain this. I searched up their claim manual and also had a hard time to find the disclosure to this transaction charge.

I found that hard to accept, since I use my own bank's ATM to withdraw my own money, and yet I was not told that there will be 3% charge for my withdraw. To me, this is unethical and also is unauthorized charge against me. The customer service did not resolve this issue and say nothing can be done.Desired Settlement: Citibank should fully disclose the details of service charges and should not have such huge hidden charge listed somewhere in a small print in a 57-page long documents that is hard to find. Citibank should refund this charge back to me since I was not aware of such charge and the details of such charge were not disclosed to me when I opened this bank account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I paid off my loan on May [redacted] 2014. At the time I specifically requested they discontinue pulling automated payments from my bank account. June ** 2014 I notice my bank account balance was off. Looked back and found where they took another payment from my account on 6/**/2014. 7/*/2014 I contact ed the company to request reimbursement. Sent them a copy of the check they posted to my account. 7/*/2014 called to check status was told it was in review. 7/*/2014 called to check status, told it was in review. 7/**/2014 called to check status still in review. Requested to speak with whomever was responsible for the review was told they don't accept phone calls. 10 business days later I have no idea when they might return my money. Feeling helpless and sick of being put off.Desired Settlement: I just want them to return the $215.84 they took. My bank account was short and I have a bill I was unable to pay as a result of the shortage. They all seem to have a general attitude that they don't care about the hardship they caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. A check was received for 215.84 7/**/2014.

Sincerely,

Review: I have a account with Brand Source through Urner's Appliance.I have had multipl purchases with no interest. The first was 36 month interest free in which I am still paying. The second and third purchase has been for 6 months interest free. For both the second and third purchase Brand Source has not been applying additonal payments to the 6 month promotion since it expires first. I have called every month since 2013 to have this corrected. Last two months I have made total payments of 276.00 over the minimum to be applied to the promotion expiring in Dec 2014 and none of the payments have been allocated to the correct promotion. They continue to allocate the money to the 36 month plan. This is fraudulent and they are not giving me any opporutnity to pay off my purchase before th 6 months expires. They told me numerous times they can not allocate the money to each promotion separately. I asked them why and they tell me this is how their system works. I refuse to pay any interest once the promotion is over because I have made all payments in a timely manner to pay the promotion off. Their business practices are simply not allowing it. The expiring promotion should be paid first before the other. This is an illegal and fraudulent practice!

Product_Or_Service: matress

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my payments allocated correctly every month. I have spent hours on the phone since 2013 to have this resolved. Today I was on hold for 30 minutes while they spoke to an account specialist as they do every time.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: I am reaching out as I have contacted [redacted] Credit Card (provided by Citi) services numerous times in order to find a solution to an issue that I am having. I currently have a credit card account with a balance of $5226.99. Unfortunately, I have had some unexpected health issues resulting not only in a loss of income but over $30,000 in medical debts.

[redacted] Credit Card services is saying they are unable to help me unless I am behind in payments. The point is that I am trying to be proactive and not fall behind.

I have always made on-time payments to [redacted] and I want to continue to do so. However, with the interest continuing to accrue and my minimum payment, I am going to fall behind.

I have reached out to my other creditors and they have been able to work out payment arrangements and enroll me in hardship programs with a longer term to pay the balances owed along with a reduced or 0% interest rate.

Please let me know if this something you can assist with as I am trying to avoid having to file for bankruptcy.

I appreciate anything that you can do. You can reach me via email or also contact me directly at ###-###-####.

Regards,

[redacted]Desired Settlement: I am kindly requesting that Citibank offer some sort of workout / payment arrangement or "hardship" plan with a reduced interest rate or 0% rate for up to 60 months.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him directly. Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The [redacted] Executive Escalation team did an excellent job in responding and following up with me. Unfortunately, since the credit card account was through Citibank, Citibank was unable to offer a solution. Because of this, I will never do business with Citibank ever again.

Sincerely,

Review: My credit card fell behind in payments. I called to make payment arrangements, to bring the account current and make sure it would be in good standing. The first customer service representative was kind, and said she had to switch us over to a "special department." Ok, no problem. I started over with all the security questions and what not with the second representative. The representative was rude, he declined payment and would not provide any information. I asked to speak with a supervisor. He said, "Not a problem." I was then placed on hold for 20 minutes. When I did not hang up I was transferred to a representative that worked for Citi cards for [redacted]s and [redacted]'s exclusively (which my card is not). She was very apologetic, but was unable to help. I hung up and called back. I have now tried four different customer service numbers, each one has the same result, I am promptly hung up on as soon as I enter my card number or social. My card is still behind and though I am actively trying, I cannot seem to get Citi to accept a payment (though I'm sure they would be more than happy to charge more fees).Desired Settlement: I would like a phone call and to be able to make a payment on the account to bring it current and back under the limit. It would be ideal if we could still do business with Citicards moving forward.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Their response essentially states that I should contact myself, that's utterly ridiculous. So, even with the Revdex.com as a mediator, Citi is proving impossible to get a hold of. Their response backs up my claim that they will not communicate with me, their customer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They sent the same response again. Further proving that they refuse to discuss anything with me, the customer. Their response encourages me to contact myself. I will never do business with them again. I may have to contact a lawyer about this matter. Continuing to accrue fees while refusing to discuss my account with me or accept payment is preposterous.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: Yesterday I received a promotional offer to apply via a preferred link to Citi Thankyou card. The offer said I was preferred and it asked me to go to a specific link which was [redacted] Also gave me an invitation number of [redacted] something 4, I can't read it now because I tore it up. I did not solicit them, they solicited me with an invitation number and said I was preferred. I applied via the link they provided in the documentation.

I applied and they declined me thus leaving me with a hard credit hit on my account for no reason. I am furious. This was completely misleading, almost a fishing attempt. I keep track of my credit. Basically what they did is solicit me, make me believe I was a preferred customer to get me to apply, then I applied and they denied me and left me with an un necessary credit hit on my credit report.Desired Settlement: Remove their hard credit hit from my credit report

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They said they would not remove the hard credit hit because I applied on my own. I only applied because they lead me to believe I was pre approved by their mis-leading wording on the letter for this card. I wouldn't have otherwise applied not knowing and put a hard credit hit on my credit report. This is un acceptable and i'm sure many people have been scammed into believing the same thing.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: My husband and I opened a 0% for 18 month line of credit [redacted] store 12/2012. Account was paid in full as of 06/2014. On 01/2015 I noticed through a credit report check there was charges made to the account. With ongoing battle and serious lack of communication and information from [redacted]. After 5 months of their "investigation" we received a letter, "Based on our review, we have determined that you are responsible for the charges in question."They claim they sent us between 3-4 credit cards for this account, we have not received any. It's been constant fight with them. They denied our request for a copy of the investigation.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the charges removed from the account.No calls from collection agencies. Account be permanently closed. Remove any negative report to credit agencies.

Business

Response:

We have responded directly to our customer. If you would like to discuss the resolution, you may contact our customer directly.

Review: I received a virtual gift card from a contest win. I set up an account online with a password and username. I forgot both the username and password so I decided to call customer service. I was on the phone and with a Live online chat for over and hour- in the process I talked to 6 different people in different departments and NONE of them could help me. I got bounced around and still have no resolve. I have now lost my gift card and I am beyond angry at this point.Desired Settlement: I would like my gift card- it was for $25. I would like my account cancelled and better training for your employees.

Business

Response:

[redacted]

To Whom It May Concern:

Citi® Prepaid Services received the complaint submitted on May **, 2014 from [redacted] regarding a prepaid card issued by Citi Prepaid Services. As a company that is dedicated to providing world-class service, we strive to resolve all cardholder issues in a thorough and satisfactory manner.

The cardholder indicates she set up a user name and password on-line but had forgotten that information. She also indicates she had an online chat and phone conversation with one of our agents; Citi Prepaid Services does not offer online chat customer service and we have no record of any conversation.

Citi Prepaid Services has recently made three attempts to contact the cardholder at the number provided in the complaint, which is the same number we have on record, to understand her request and assist with online access, leaving messages without a reply each time.

If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Citi has tried to contact me twice and I called back on Friday the [redacted] and left a message. MY call was not returned. I would like this resolved so I can get my gift card. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Submitted an online payment using [redacted] Credit services electronic billing service. [redacted] refused the payment in order to charge a late fee.Desired Settlement: removal of fee

Business

Response:

We are mailing our response directly to the customer on March **, 2015. After receiving our response, if the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Review: Citibank has been harassing me constantly because I cannot meet their minimum payment. They call after hours including weekends.

I simply want them to stop calling me.Desired Settlement: n/a

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: My husband and I have had a CitiCard Mastercard since 2005. We use it for everything. We have spent over $400,000.00 on that card. Recently we were notified of a fraudulent expenditure on the card--a $1000 charge to the online Apple Store. When I got off the phone with the CitiCard rep, I found $3000 worth of more fraudulent charges all of which were quite obvious--another $1000 to the Apple online store and two $1000 charges to Starbucks. These were clearly fraud. It was difficult to get CitiCards to remove those charges while they were investigating the fraud. They finally did so and then later sent us both an email and a letter stating that the matter had been resolved. I found out a week after receiving those notifications that CitiCard had reversed the charges on the $1000 to the Apple online store and that charge is now back on our account. They did not tell us they did that in the letter or email. I contacted the Fraud department and got a nice Customer Service Rep who was apologetic and said that she could not remove the charge and that they would have to reopen the investigation and that I could contact CitiCard in another week. I wrote a complaint on their website about having to wait to have the $1000 charge removed and they responded by telling me I was a "valued customer" and did not offer any resolution to the problem. I sure don't feel like a valued customer. And I would like to have that $1000 charge removed. Citi Card used to temporarily remove such charges until the investigation was complete. In this case, the charge is now on our account due to their error and they still won't remove the charge.Desired Settlement: Permanently remove the $1000 fraudulent charge to the Apple online store now.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: see scanned documentDesired Settlement: see scanned document

Review: Best Buy will not reticfy a problem that is clearly there fault.

I have contacted Best Buy several times with no action.

I contacted them as they have charged us interest on an interest free promotion that we shouldn't have to pay. We have always paid all of them off on time and this current one had $60 left on it and they charged us over $700 in interest. I wouldn't be complaining if it was our error but it wasn't. I have been a best buy credit card holder since 2006 and we have never had any problems until now. In 2013 Best Buy changed their credit service provider 3 times from hsbc to capital one to citi. My wife went to pay our bill since it was due that day and we didn't even know it had changed from capital one to citi. We couldn't log into our account because we didn't have a new card to register the account. So my wife rang best buy and they said a card was in the mail and we should get it soon but they said they couldn't help her coz she was not on the account. They couldn't even accept a payment from her. I was at work like most so I couldn't call. Not sure how they expect people to pay their bills if they don't work!! So we missed the payment all because they couldn't provide the services needed to pay. We received the new card 6 weeks later. Needless to say I am furious. We have been loyal customers for a long time and now we are looking at other places to buy all our electrical appliances. Which is sad for them since we are currently remodeling our rental and we need all new appliances and then we are remodeling our own house. My wive's business will also be needing tv's and camera's etc soon which we will be buying elsewhere if they cannot rectify the issue.Desired Settlement: We would like the interest that they charged us in error to be removed from the account.

Business

Response:

Dear [redacted]:

We are in receipt of your complaint filed on behalf of [redacted], regarding his My Best Buy Credit account, issued by Citibank, N.A.

We regret any inconvenience or difficulty [redacted] may have experienced in regard to his My Best Buy Credit account. Citibank, N.A. acquired the Best Buy credit accounts on September *, 2013. Our records reflect [redacted] account was registered in our Account Online website on September **, 2013 at approximately 12:29 am ET and set for paperless statements. An online payment of $150.00 was made and a confirmation for the payment was sent to an email address of [redacted]. Subsequent payments for $100.00 on October **, 2013 and $176.00 on December **, 2013 were made via the account online website and confirmation sent to that same email address.

We are enclosing copies of the billing statements for September - December 2013. The first Citibank, N.A. billing statement dated September **, 2013 reflects the balance of the 36 month, deferred interest credit promotion as $64.75. The billing statement clearly reflects the promotional expiration date as November *, 2013.

Please note on the billing statements [redacted]'s payment due date is always the [redacted] of each month. Several payments reflect as posting on the [redacted] of the month. Thus, late fees are billed when the required Minimum Payment Due amount is not received by the payment due date, in accordance with the Card Agreement.

In addition, we have only one record of a phone conversation reflected on [redacted]'s account on December **, 2013 and a phone payment was taken for the account in the amount of $176.00 during this contact. All other contact on [redacted]'s account reflect as online contacts.

As a customer accommodation, we have credited [redacted]'s account $793.18 for the deferred and regular interest billed on promotion that expired November *, 2013 that was paid down to $8.95. This credit will be reflected on the January **, 2014 billing statement. This credit, along with his most recent $1,000.00 payment dated January [redacted], 2014 has left the remaining balance for his account at $%2,832.73, as of this writing. This balance is comprised of several different 18 month deferred interest credit promotions.

In the future, should [redacted] want to direct any overage he has paid, greater than the required Minimum Payment Due amount, toward a specific promotional balance he will need to contact our Customer Service Department at [redacted] for assistance. Our TDD number for our hearing impaired customers is [redacted].

We appreciate the opportunity to respond to [redacted]'s concerns and your inquiry.

Sincerely,

Review: Over charged for good/services never provided. Cust service will not respond to requests, outsourced outside US & cannot understand basic English

Have been repeatedly overcharged for goods/services not provided. Credits to my prepaid debit/credit (still) card need to be issued and still have not been done. Have called customer service numerous times, they are not helpful and/or do not resolve problem(s). Customer service is outsourced and English is not their native language. Have to repeat myself again and again, situation not resolved. Have asked to speak to someone in the US and they failed to provide me with someone to speak to. Check balance of account on phone and online, account says I have money, then sales are declined, resulting in decline feee. Called customer service and have been told about ghost and phantom charges, and other excuses for this happening ( $1.50 worth on September [redacted], 2012 this happened numerous time, even though it said I had funds and funds were entered that very days hours before I attempted to use my card)If customer calls for account balance or looks online and it says funds are available, then funds need to be available. Decline fees totally more than $10 need to be refunded as a result of this happening again and again. Also wrote letters and called about being falsely charged for $21 (3 x $7.00) on Feb [redacted], 2013 by the [redacted]. Tickets were never provided, so funds need to be returned. Falsely charged. Called again and again about this, never resolved. Have been charged for every single transaction I make and this is not supposed to happen. I get a free transaction for every deposit I make, but even when a deposit is made, I am still charged per transactions. What I wish to happen is ONE I want a phone number, and an email (direct phone number and a direct email) that will be handled by a US representative, working and living in the US, who speaks English fluently). The email is in case the phone number/extension changes and/or if I need to register a concern after business hours. TWO I also want a total of $31.00 to be credited to my account ASAP to make up for the false charges, false decline fees, and for the false transactions and because customer service has failed time and time again to head my issues and/or concerns.Desired Settlement: What I wish to happen is ONE I want a phone number, and an email (direct phone number and a direct email) that will be handled by a US representative, working and living in the US, who speaks English fluently). The email is in case the phone number/extension changes and/or if I need to register a concern after business hours. TWO I also want a total of $31.00 to be credited to my account ASAP to make up for the false charges, false decline fees, and for the false transactions and because custome

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The above statement is 100% false! I have not been contacted by Citi in any way, shape or form. If they claim to have done so, they are lying. I even went and checked my spam folders to see if I missed an email from them. They have not sent me anything and I have not received any phone calls, PLUS I do not have voice mail so it is impossible to leave me a message. As I mentioned before when I have called and spoken to Citi's outsourced customer service representatives, they mention phantom and ghost charges. Which make absolutely no sense. In fact they cannot even explain their own actions, as they don't make sense, even as they attempt to explain them they don't make sense. They are completely fictitious excuses for mistakes THEY made, and continue to make to this day. As I sated before I need to have ALL of the false and predatory decline fees reversed, as well as the false charges mentioned in my initial complaint. Where I did not receive goods or services that I had paid for. If the named party wishes to contact me then they will need to send me an EMAIL or a letter to my physical address. The nature of the card and the numerous false charges and the lack of genuine customer service and accountability is predatory in nature and I believe borders on the illegal. I am still waiting for complaint/issues to be resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They are lying, they can email me at anytime and have not done so. All of their responses to you have been the same. They say they talked to me and that have not. They say they will contact me and they have not. They are all outsourced to the Philippines. I requested to speak to someone from the UNITED STATES who could actually affect change with my account and credit me the false charges. I have sent them numerous emails and actual letters requesting this for more than a year now and they never got back to me. Only now that you have tried to reach them are they feigning to have taken action. Please ask them why they are not responding directly to me or to my very specific questions/concerns. They claim they have talked to me and they have not, they have my email address but wont discuss anything or email me. They are trying to avoid responsibility for their actions and for their customer service agents being unhelpful as well as lying to me. Please ask them to explain in writing what ghost and phantom charges are please. I bet you they will not put it in writing. I am asking for a refund which I am legally entitled to. That is all I need from them at this point.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: Worst experience ever! Purchased laminate flooring to be installed in my house, built in 2007, and after ripping up the carpet, prepping the floors, and picking up the product myself, the installers show up telling me that it will be an additional $900 to "prep" my floors. When I contacted the manager, he was no help in regards to this situation. Then on top of it, I purchased this flooring with the [redacted] credit card, agreeing to the terms "6 months, no interest" and when I received my second bill I was charged interest! This corporation is running a scam and their customer service is the worst, especially at the [redacted] location!Desired Settlement: DesiredSettlementID: Billing Adjustment

I would like the prep work discounted and the interest to be removed from my bill, allowing me the "6 months, same as cash" as contracted.

Business

Response:

We responded to the customer on July **, 2015. The customer should allow 7-10 days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response.

Review: Invitation received in the mail for 0% for 18 months and on-line application did not allow invitation # to be entered. When they were called I was told to wait till the card arrived then I would need to call again and fax over original offer.Desired Settlement: The website should be changed so this issue is not an on going issue to others.

Personally I like a letter apologizing for wasting my time with the offer then the bait and switch practice when applying on line.

They should have been able to fix this when I called today to tell them the website did not offer the same thing.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The website is still not changed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: This concerns a settlement agreement between Citibank and me on February **, 2015 for the [redacted] ending in [redacted]. I had a balance of $440.73. CitiCards/Citibank agreed to the settlement amount of $286.48 to be paid by 2/**/15. I was told that if I needed to make changes to the original scheduled payment on February **, it would not interfere with the agreed amount settled and the account would not be a charge-off. I called before the 2/**/15 to change the payment lump sum into (3) installment payments of $95.49 to be paid with 1-month. I was reassured from the customer representative that this account would not be a charge-off and would show as being paid in full in my credit reports. I requested that this new payment schedule be in writing. I never did receive a letter of confirmation. I called again to request a confirmation letter and was told that I did not need to worry that my account would be updated after the last payment of $95.50 was received.

Here is the schedule of when the payments were taken out of my checking account:

2/** – check #[redacted] - $95.49

3/** – check #[redacted] - $95.49

3/** – check #[redacted] - $95.50

Total: $286.48

When I called Citicards on 4/**/15, I was told that the account was indeed charged-off and the settlement agreement was cancelled because I did not make the payments within the payment cycle.

I feel that I was given the incorrect information on how to appropriately handle the payment plan that I agreed to.

Please advise if this account is indeed settled with no more collection activity and not charged-off as I was told. I want to make sure that this account will not show up with the three credit bureaus as being a charge-off.

I have called the Recovery Department at ###-###-#### several times and none of the customer service representatives cannot seem to answer my questions and concerns.

I have checked my credit reports with the 3 bureaus and indeed have found that Citicards/Citibank has reported this as a charge-off.

I was contacted by a collection agency about the remaining balance of $154.25 that Citicards removed due to the settlement.

I feel that I was misinformed by CitiCards/Citibank in regards to my settlement.Desired Settlement: I want for Citicards/Citibank to remove all negative information from the 3 credit bureaus and address this problem at hand. I settled with them for $286.48. I do not owe a balance of $154.25 since Citibank agreed to the amount of $286.48. I want all collection activity to cease immediately. I want in writing that the balance of $286.48 is paid and that my account in good standing.

Business

Response:

Thank you for your communication regarding [redacted]’s [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] within the next 7-10 business days.

Review: [redacted] Service Card is a credit card that can be used in conjunction with services/repairs on a [redacted] vehicle at [redacted] dealerships. It runs under Citibank. I opened this credit card in May 2014 with the stipulation of 6 months no interest, and had my truck serviced. However, on the 07/**/14 statement, I was charged interest. My [redacted] dealership placed a phone call on my behalf and had this fixed; additionally, the no interest period got extended to 12 months, until May 2015.In December 2014, I serviced my vehicle again and the card got charged with it. Then, in the following four months, I got charged interest every month as follows:January: $ 24.52February: $ 23.00March: $ 73.97 (why is this one 3 times as much??)April: $ 22.55 for a total of $ 144.04I called their 1-888 number in April and spoke to a representative, explaining that there shouldn't be any interest charged just yet. I got to speak to a supervisor as well who told me that I have to go to the [redacted] dealership in person and they'll have to call in that the December charge be on a no interest promotion. So I went to my dealership and did as I was told. The dealership called in and placed the December charge on a no interest promotion. The understanding was that I would get refunded the $ 144.04 interest charged and was promised that it will be fixed on the next statement.The next statement arrived and the refund was not on it. I called again, spoke to "Don" and then to supervisor "Marvin" who looked thoroughly at the case and concurred with me. Again, he promised that the refund will show on my next statement. However, I got the statement and no refund shows on it!I find this highly unprofessional, to have a customer call several times, make them go in person to the dealership, promise that it gets fixed - and then nothing happens! I am assuming that when I am on the phone with a supervisor, that he is fixing it in the computer as we speak.

Product_Or_Service: Vehicle Service Credit Card

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I am requesting the promised refund of $ 144.04 immediately so it WILL show on the next statement.

Business

Response:

We will be corresponding directly with the customer, as Citi has not received authorization from the customer to release information to your office. Please allow 7-10 business days for the consumer to receive our response.

Review: Today at [redacted] ([redacted]) I called Citibank Customer service after receiving a billing statement in the mail yesterday. I asked the customer service representative about some inquiries that were located on my statement. However, I felt the tension, and I asked to speak to a Manager. [redacted] then asked me for some information. Not properly explaining herself. I then continued with her and asked her about them owing me. There were two payments taken out and the dates she gave me showed me that Citi bank are a bunch of thieves. My dates were off and so they could get the money for a Salary fee. My payment was posted on the[redacted] of February 2015. But they have the[redacted] so that they could add the Salary offset fee. [redacted] gave me a date of January [redacted] 2015. Why then did they give me a date of January[redacted]. Then when I asked her she tells me when then it would be charged anyway. I feel that she was rude, She needs to take customer service classes. Then she would not let me hold on for a supervisor. Why can't I I asked. She then said well they are on other calls. So right there my call wasn't important. Citibank customer service is horrible.Desired Settlement: I want a credit for my Salary enrollment fee, and the negative discrepancy that is on my credit report,and reinstatement of my government card immediately

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: Poor customer service and unfair collection practice

I called customer service on 8/**/14 as I was checking my account online and noticed that the account has been closed. There was a balance noted but the statement was not available online so I couldn't see the charges and I have not used this credit card in months. I called the number behind the card and was transferred to the Business customer service and was finally connected to a customer service rep that checked my account and confirmed that it has been closed. I told him that I never received any statement in the mail as the address on the account was apparently not updated in their system. In addition, for some reason they no longer have my email address, normally I would get email notification from Citi Card when there's balance due but the last email I received was in March. I have a Citi personal card and does not have issues with that one. I asked him to research what happened and if he could refund the late fee as my account was in good standing. He called the Escalation department and connected me to [redacted]. He told me because the account has been closed there is nothing he could do about it. I told him this is ridiculous, and how poor their customer service is. I explained to him that this is clearly the bank error in updating my address that I never received the statement, and also whatever system issue they had that caused my address to not be on file and my online notification stopped coming. They had my phone number on file and yet never bothered to notify me of this unusual activity given my account was in good standing before this incident. He offered to waive one month of late fee if I paid the rest today. I told him I am unable to see the statement online and I do not have any information as to what charges were placed on my card so it's ridiculous that he expected me to pay today for unknown charges. Also this is clearly the bank's error that the system lost my email information and in updating my address. I requested to have all the late fees waived, in addition, because they cancelled my account I also requested a refund of the annual fee. Also I requested statement of the charges as I am unable to see the statement online and I do not have any information as to what charges were placed on my card.Desired Settlement: I requested to have all the late fees waived, in addition, because they cancelled my account I also requested a refund of the annual fee. Also I requested statement of the charges as I am unable to see the statement online and I do not have any information as to what charges were placed on my card.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They sent me a letter in the mail with phone number to call to resolve the issue. I left her a voice mail but have not talked to her and the matter has not been resolved

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.