***, We apologize that you are not happy with your paymentWe do return customers items if they are not satisfied, however we did not receive any notification that you were unhappyThe return instructions have now been sent you and we will hold aside your jewelryPlease contact us directly
so that we can resolve this for youWe are more than happy to work with you to resolve the situationWe strive for customer satisfaction, and again apologize that you are unhappy with the transactionWe are here in the office Monday-Friday 9am-5pm EST, our office phone number is ***We look forward to speaking with you. CJ Environmental, Inc
***, We are sorry that you are unhappy with the paymentWe paid you the full 82% of what we were able to recover from the material that you sent inUnfortunately we are not able to offer anything additional for youAgain we apologize that you are not happy with your check. CJ
Environmental Inc
Revdex.com:it
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
***, We apologize that we could not make a payment to youThe items that were sent in were silver plated, which does contain silver, but the majority of the weight is compromised of other metals such as, copper, and brassIt is clearly stated in our terms and conditions that all
silver plated transactions are final and must be at least pounds Since your shipment was under the minimum requirement, unfortunately we are not able to send send payment to you. CJ Environmental Inc
Again you "processed" my merchandise without compensating meI want the full value of what you received when you "processed" my Carat Diamond or it returned. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***
Hello ***, We again apologize that you are not happyWe have explained that all silver plated transactions are final and cannot be returned, even upon request This is all outlined in our terms and conditions, which we have gone over with you as well CJ Environmental Inc
Hey ***, read and reviewed your complaintI was trying to find you in our system in order to pull your information up however I need your reference number that we email to youCan you please email us directly so I can look into this for you
***, You have until May 27, business days from the date on the check to return it to usYour items have already been held aside When the check is returned your items will be sent back to you. ***
***, Again, we apologize that you are not happy with your check Our pricing is dependent on the gold prices when the items are received We do have requirements for our bonus offers, and unfortunately your shipment did not qualify As we have discussed, your items were sent
back to you today The tracking information was emailed this afternoon to you. CJ Environmental Inc
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
There was nothing in the package when it arrived I emailed them again stating that nothing came in my package and would they like picture or video evidence of such They replied, either one I sent them the photo and video of my package being empty They never responded back to me with what was my venue to receive reimbursement at that point in time I still believe it was a scam They sold my jewelry the second the received it and hoped I would cash the check If not they hope that I will be satisfied with a slightly higher amount If that does not work they send back empty packages and claim it was not their fault They are stealing people's stuff!Regards,
*** ***
I finally got *** on the phone today
He tried to convince me that they had a buyer for my ring and trying to get me to take $for my rings I insisted that I wanted them back He said they would mail them If the business is stating that the rings were sent back in the mail it is a lie since I just talked to *** hour ago I am not happy until I have the rings back in my hand They need to give me a confirmation number for the rings sent via the mail and a tracking number to know they have actually been sent
Regards,
***, We apologize that you were unhappy with the amount that you received The tracking information from the label we provided began showing information on 8/29/ You can check the tracking number *** for the full tracking history Unfortunately since
there was no tracking before that date, the only way to look into the matter, is to have you contact the post office where it was dropped off It is stated in our terms and conditions that if you are unhappy with your payment, you can return the check to us to have your items returned The check needs to be back by the 10th business day from the date on the check We are sorry for the lack of communication from your customer service representative She has moved departments, and her emails are being forwarded to other representatives to be answered Please feel free to call us Monday-Friday 9am-5pm EST for further questions. Thank you, CJ Environmental, Inc
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
If I indicate that I will accept, then the Case closes... and I want to keep the Case open until her check is received.
Regards,
[redacted]
[redacted], We do apologize that you are unhappy with your payment. There is certainly enough time to decline the offer, we hold your items aside for 10 business days from the date that your payment was sent out. We do have your items set aside and a customer service rep will be contacting you...
today to speak with you about the payment and information on how to get your items back. We are here Monday through Friday 9am-5pm EST. CJ Environmental, Inc
[redacted], We are happy to further explain the process for you. Once a shipment is received it is crushed, ball milled, and refined. We process each shipment for the gold, silver, platinum, and palladium. You are paid 82% of the market pricing for the precious metals that we are able to recover. Again, we apologize that you were not happy with your payment. You were paid correctly for the precious metals that we recovered from your shipment. CJ Environmental Inc
[redacted], We apologize that this happened. If you can please provide us with the information on the returned check, we can get that taken care of for you. A new check can be issued including the bank fee. Unfortunately since the check was not received back in time, we are unable...
to return it to you. Again, we are sorry that this happened and we will get a new payment sent out to you. CJ Environmental, Inc[redacted]
[redacted]
have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[redacted], We apologize that this happened to you. We can certainly take care of this for you. If you can please contact us either by email or phone, the payment including the return fee can be reissued to you. Again, we sincerely apologize about this situation. CJ Environmental,...
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. at the last time I sent in the other shipments the precious metals were down from what they were when I sent in this last shipment. the value per piece shipped should have went up, not down. I also cleaned these parts better than last time by removing all the plastic and steel as well as the aluminum. there were more parts this time than last time packed in tightly meaning more content than last time. more content coupled with an increased value should mean it went up, not down..I am also still waiting to see the manifest of items this company claims they recycled to compare with the list and pictures I have here. I still think either my shipment was lost, raided, or mixed up and somebody is trying to get out of the situation.
[redacted], We apologize that you are not satisfied with the transaction. We have consulted with our electronic scrap managers, and were informed that the shipment unfortunately did not contain enough precious metals to be able to issue payment. Our prices all depend on the current market value and...
what we are able to recover. Previous shipments that are similar may not always pay out the same as the market prices are constantly changing. Again, we apologize that we were not able to make a payment to you for this shipment. CJ Environmental Inc
***, We apologize that you are not happy with your paymentWe do return customers items if they are not satisfied, however we did not receive any notification that you were unhappyThe return instructions have now been sent you and we will hold aside your jewelryPlease contact us directly
so that we can resolve this for youWe are more than happy to work with you to resolve the situationWe strive for customer satisfaction, and again apologize that you are unhappy with the transactionWe are here in the office Monday-Friday 9am-5pm EST, our office phone number is ***We look forward to speaking with you. CJ Environmental, Inc
***, We are sorry that you are unhappy with the paymentWe paid you the full 82% of what we were able to recover from the material that you sent inUnfortunately we are not able to offer anything additional for youAgain we apologize that you are not happy with your check. CJ
Environmental Inc
Revdex.com:it
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
***, We apologize that we could not make a payment to youThe items that were sent in were silver plated, which does contain silver, but the majority of the weight is compromised of other metals such as, copper, and brassIt is clearly stated in our terms and conditions that all
silver plated transactions are final and must be at least pounds Since your shipment was under the minimum requirement, unfortunately we are not able to send send payment to you. CJ Environmental Inc
Again you "processed" my merchandise without compensating meI want the full value of what you received when you "processed" my Carat Diamond or it returned. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***
Hello ***, We again apologize that you are not happyWe have explained that all silver plated transactions are final and cannot be returned, even upon request This is all outlined in our terms and conditions, which we have gone over with you as well CJ Environmental Inc
Hey ***, read and reviewed your complaintI was trying to find you in our system in order to pull your information up however I need your reference number that we email to youCan you please email us directly so I can look into this for you
***, You have until May 27, business days from the date on the check to return it to usYour items have already been held aside When the check is returned your items will be sent back to you. ***
***, Again, we apologize that you are not happy with your check Our pricing is dependent on the gold prices when the items are received We do have requirements for our bonus offers, and unfortunately your shipment did not qualify As we have discussed, your items were sent
back to you today The tracking information was emailed this afternoon to you. CJ Environmental Inc
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
There was nothing in the package when it arrived I emailed them again stating that nothing came in my package and would they like picture or video evidence of such They replied, either one I sent them the photo and video of my package being empty They never responded back to me with what was my venue to receive reimbursement at that point in time I still believe it was a scam They sold my jewelry the second the received it and hoped I would cash the check If not they hope that I will be satisfied with a slightly higher amount If that does not work they send back empty packages and claim it was not their fault They are stealing people's stuff!Regards,
*** ***
I finally got *** on the phone today
He tried to convince me that they had a buyer for my ring and trying to get me to take $for my rings I insisted that I wanted them back He said they would mail them If the business is stating that the rings were sent back in the mail it is a lie since I just talked to *** hour ago I am not happy until I have the rings back in my hand They need to give me a confirmation number for the rings sent via the mail and a tracking number to know they have actually been sent
Regards,
***, We apologize that you were unhappy with the amount that you received The tracking information from the label we provided began showing information on 8/29/ You can check the tracking number *** for the full tracking history Unfortunately since
there was no tracking before that date, the only way to look into the matter, is to have you contact the post office where it was dropped off It is stated in our terms and conditions that if you are unhappy with your payment, you can return the check to us to have your items returned The check needs to be back by the 10th business day from the date on the check We are sorry for the lack of communication from your customer service representative She has moved departments, and her emails are being forwarded to other representatives to be answered Please feel free to call us Monday-Friday 9am-5pm EST for further questions. Thank you, CJ Environmental, Inc
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
If I indicate that I will accept, then the Case closes... and I want to keep the Case open until her check is received.
Regards,
[redacted]
[redacted], We do apologize that you are unhappy with your payment. There is certainly enough time to decline the offer, we hold your items aside for 10 business days from the date that your payment was sent out. We do have your items set aside and a customer service rep will be contacting you...
today to speak with you about the payment and information on how to get your items back. We are here Monday through Friday 9am-5pm EST. CJ Environmental, Inc
[redacted], We are happy to further explain the process for you. Once a shipment is received it is crushed, ball milled, and refined. We process each shipment for the gold, silver, platinum, and palladium. You are paid 82% of the market pricing for the precious metals that we are able to recover. Again, we apologize that you were not happy with your payment. You were paid correctly for the precious metals that we recovered from your shipment. CJ Environmental Inc
[redacted], We apologize that this happened. If you can please provide us with the information on the returned check, we can get that taken care of for you. A new check can be issued including the bank fee. Unfortunately since the check was not received back in time, we are unable...
to return it to you. Again, we are sorry that this happened and we will get a new payment sent out to you. CJ Environmental, Inc[redacted]
[redacted]
Revdex.com:
I...
have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[redacted], We apologize that this happened to you. We can certainly take care of this for you. If you can please contact us either by email or phone, the payment including the return fee can be reissued to you. Again, we sincerely apologize about this situation. CJ Environmental,...
[email protected]###-###-####
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. at the last time I sent in the other shipments the precious metals were down from what they were when I sent in this last shipment. the value per piece shipped should have went up, not down. I also cleaned these parts better than last time by removing all the plastic and steel as well as the aluminum. there were more parts this time than last time packed in tightly meaning more content than last time. more content coupled with an increased value should mean it went up, not down..I am also still waiting to see the manifest of items this company claims they recycled to compare with the list and pictures I have here. I still think either my shipment was lost, raided, or mixed up and somebody is trying to get out of the situation.
[redacted], We apologize that you are not satisfied with the transaction. We have consulted with our electronic scrap managers, and were informed that the shipment unfortunately did not contain enough precious metals to be able to issue payment. Our prices all depend on the current market value and...
what we are able to recover. Previous shipments that are similar may not always pay out the same as the market prices are constantly changing. Again, we apologize that we were not able to make a payment to you for this shipment. CJ Environmental Inc