[redacted], We are sorry about the delays in your payment. I do show that the funds have been transferred to your [redacted] account. We pay 82% of the market price for the precious metals that we recover, and the market changes on a daily basis. Again, we apologize for the upset we have...
[redacted], We are sorry that you are not satisfied with your payment. We can certainly send back your ring to you. We have issued the return instructions to you. Please keep an eye out in your email and spam folders for it. Again, we apologize that you are unsatisfied. Thank...
[redacted], We understand that you are frustrated because your payment was not what you had expected it to be. If you had your material appraised, it may have been appraised based on resale values. We do not resell the material that comes into us. Everything is processed for the gold, silver, platinum, and palladium that is in the shipment. You are paid 82% of the market value, for these metals that we are able to recover. It clearly states in our terms and conditions that we process the shipments as they come in, and that all transactions are final. Again, we apologize that we are not able to payout the amount you had expected, or send the material back to you. CJ Environmental, Inc.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
They have given me 1 day to return a check or it's deemed final. NO WAY!!! I rejected the offer 7 days ago.... They gave me until LAST FRIDAY!!!!!!!!!!!!!Hi [redacted],I am so sorry you are dissatisfied with our payment. Our prices are based on weight, purity & the spot precious metal market value the day your material is receivedIn order for us to return your material to you, you must return your check to the address below within ten (10) business days from the date printed on your check. We must receive your check within that time frame or the transaction will be deemed final.Please return your check to:[redacted]IMPORTANT!We must receive your check by5/20/2016. If we do not receive your check by the end of the business day on5/20/2016, this transaction will be deemed final and irrevocable.Once we receive your check your items will be returned immediately via certified mail. Please note we are unable to insure return shipments. If you would like insurance, please include payment of $20 payable to "CJ Environmental, Inc." along with your returned check. We accept bank checks, cashiers checks, money orders or certified checks. We do not accept personal checks or cash.I recommend you send your check via certified mail to ensure it arrives at our processing facility within the allotted time.I'm so sorry you were unhappy with our evaluation,
Regards,
[redacted]
[redacted], We apologize that you are not satisfied with your transaction. We ensure that all items are evaluated and weighed correctly. As we have discussed with you, your shipment contained 12.5 pounds of plated material that we re-evaluated and confirmed that they were silver plate, and not...
sterling. We are unfortunately unable to return silver plated items as stated in our terms and conditions. We have received the checks back, and will be sending your sterling silver back you. The check for silver plated items is also being sent back to you. CJ Environmental, Inc
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Unfortunately, it is not my problem that their employee switched departments and there was zero communication. I was never notified that I needed to return the check to the business within 10 business days of the date on the check if I wanted my items back. I was never altered that their department received my items (I only found out when I received the check in the mail). There was no documentation accompanying the check to notify me that I could accept the check or return it with in 10 business days. Upon receiving the check, because I did not agree to the amount, I immediately emailed their employee who never responded to me and therefore there was a lapse in the check. I have not cashed the check, it has been sitting on my dresser waiting for this issue to get resolved. So I think that it is only fair that because I was never notified that they received my items, I was never given documentation or explanation of the process once I received the check, and their employee did not respond to any of my emails, that I be refunded for my items or my items be returned to me. None of this situation is a fault of mine and now I have been left to clean up their mess. Regards,
[redacted]
[redacted], Again we apologize. The items were evaluated, tested, and determined to be silver plated. As we have discussed previously, we are unable to return the silver plated items. We have since sent back your sterling silver, along with the payment for the silver plated items. CJ Environmental Inc
[redacted], We apologize that you haven't received the check, it has been confirmed that it was sent out. There will be a new check issued to you today, with tracking included to ensure that it arrives to you. CJ Environmental
[redacted], The tracking number that we provided is valid, and currently tracking your returned items. All of your items are being sent back, and nothing was processed. This was not a stall tactic, it was an unfortunate situation where it missed our mail pick up time. It went out yesterday, and you can track it's progress with the tracking number that we provided. Please feel free to give us a call of you have further questions. CJ Environmental Inc
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[I do not see how you can say that I was paid 82% of the precious metal that was in what I sent you. I did work for a smelting company and I do have 8 years experience and knowledge. Again, if you web site was up front and if I was told that you were not going to process my shipment and that I would not be getting an assay report and break down of what was reclaimed and how much was reclaimed I would have never sent my material to you and your company. The CPU mother board chip alone were worth more than I got paid by you, so yes you may have gotten over me but I will be finding a more trustworthy company to do business with in the future and I have already told my friend and any one else who should ask me about my experience with sending in material to be processed, to find another source. They way you treat your customers has much to be desire. And at the time I sent you in my material an ounce of gold was over $1100.00 an ounce. and the mother board CPU chips that were packed separately was worth more than what you decide each piece was worth. Each customer should be treated fairly and unless you can say that you processed my shipment by itself and reclaimed all the precious metals, made what ever size button/small bar and then drilled a small hole in the bar and took the drilling and had it assay, that's the way you find out how much each lot is worth and how much is to be paid. Anyway way else you are ripping off all the small lots. And again your web site made it sound that you did process each lot separately. So I will feel that you got over me and ripped me off. I know the value was a lot greater than what I got and now I will learn from my mistake of trusting your company to do what was on their web site and not to do the old bait and switch. Hope you sleep well at night, you got over me.]
Regards,
[redacted]
%3
[redacted], We apologize that you were not satisfied. We pay based on the actual metal values and not a retail or appraisal value. We received the check back and your items have been returned to you. We also apologize for the immediate transfer to voicemail when you called. There was a nationwide...
outage through our service provider [redacted] at the time. Please rest assured that your items have been sent back. CJ Environmental, Inc
[redacted], We apologize that you were not happy with your initial payment. Once we received the check back all items were returned to you. All returns are sent out in white bubble envelopes to alleviate damage during transit. Occasionally it does happen, and we advise to contact the...
post office for any further action. Part of our terms and conditions state that we are not responsible or liable for any damage to the items that are sent in as sometimes it is necessary to scrape, or scratch them in order to get an accurate evaluation. There are notes in your file that you emailed about an earring with damage, however the email did not state anything about missing bracelets. Please contact our office for any further questions or concerns. We are available Monday-Friday 9am-5pm EST. Thank you, CJ Environmental Inc.
We apologize that you are not happy. We do state in our terms and conditions that all silver plated items are final, and that we require 10 pounds. Unfortunately we are not able to return your items. Again, we do apologize that we cannot send back your items. CJ Environmental Inc
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[The 10 lb. minimum is Not Mentioned on their web site. Here is email note from the company, please see below: I BELIEVE THEY ARE FRAUDENTLY LURING PEOPLE TO SEND THEM ITEMS IN ORDER TO KEEP THEM - I DON'T BELIEVE THEY JUST THROW STUFF AWAY - I BELIEVE THEY ARE CROOKSThe material in your shipment was not comprised of silver or did not meet our Silver Plate minimum requirement of 10lbs, therefore contains no precious metal value.
If you would like us to return your material, EXCLUDING **Silver Plate, simply notify us via email within 48 hours of this notification. There is a $20.00 charge payable to CJ Environmental, Inc to ship this material back via FedEx. We DO NOT provide insurance on return shipments. If you would like insurance added an additional $20 will be required for a total of $40. We accept bank checks, cashiers checks, money orders or certified checks. No personal checks or cash please.
** Silver Plate transaction are FINAL - NO RETURNS
If you would like us to return your material you must let us know via email within 48 hours of the timestamp on this notification. Once you have notified us, we will hold your Items for an additional 10 days until we receive your payment. If we do not receive your payment within the allotted time frame your material will be discarded.
Make Payable / Send to:
CJ Environmental, Inc
ATTN: Returns
[redacted]
**
[redacted]
Note: We recommend that you mail your payment certified in order to ensure it arrives at our facility safely and on time.
.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. CJ Environmental has not made any attempt to resolve the issues listed in my complaint. I have photo documentation of all the items I sent them. As I stated in my complaint, I had the majority of the items appraised before I sent them to this business. The total for the items I sent CJ Environmental were appraised at a minimum of $1,500 fair market value and they sent me a check for $75 and refused to return any of my items when I told them that I did not accept their offer. They are dishonest thieves and if necessary I will prosecute them to the full extent of the law to be paid fairly for the value of my property that they conned me out of. I have never dealt with such an unethical company. Because CJ Environmental refuses to acknowledge any wrong doing on their part and continue to send me a generic response to every complaint/concern I have had since they received my property, I will be sure to use every resource available to let as many people know about their shady way of robbing customers as I possibly can. ]
Regards,
[redacted]
[redacted], We apologize that you are not happy with your payment. We pay 82% of the market value for any gold, silver, platinum, and palladium that we are able to recover. You were paid correctly for what we were able to recover from your shipment. From your 37 pounds of...
material, it averaged out to be $1.50 per pound. Please feel free to call us with any further questions. We are in the office Monday-Friday 9am-5pm EST. CJ Environmental, Inc
According to their Website I have 10 days to contact them if i'm unhappy with the Payment they send. I was unhappy and notified them that $48.26 is completely UNACCEPTABLE for 26 grams of gold. I returned the check using certified mail and they received the check on August 25, 2015 , 12:56 pmI received a response from [redacted] on August 26, 2015 3:12 PM saying that they shipped my gold items and gave me a tracking number. I contacted [redacted] on August 27, 2015 and asked why the tracking number still showed nothing being shipped. [redacted] then contacted me today at 9:52 A. M. and said this "I am checking on this for you. I put the package in our outgoing mail box yesterday afternoon myself, so I am not sure what happened with that." It is now 5:27 P.M. the post office is closed the tracking number she issued me is still showing nothing. They are using Stall tactics. I'm sure they melted my gold down already thinking I was just another naive person who did not know the value of gold and presumed I would accept that insulting check....Now that they processed the gold they are using stall tactics because they know they are in a tight spot. I would like either my 26 grams of gold returned to me ASAP or I would like the full value in check form for 26 grams of 14k at the current gold price which is $548.82 as of todays gold prices.
[redacted], We are sorry about the delays in your payment. I do show that the funds have been transferred to your [redacted] account. We pay 82% of the market price for the precious metals that we recover, and the market changes on a daily basis. Again, we apologize for the upset we have...
caused. CJ Environmental
[redacted], We are sorry that you are not satisfied with your payment. We can certainly send back your ring to you. We have issued the return instructions to you. Please keep an eye out in your email and spam folders for it. Again, we apologize that you are unsatisfied. Thank...
you, CJ Environmental Inc
[redacted], We understand that you are frustrated because your payment was not what you had expected it to be. If you had your material appraised, it may have been appraised based on resale values. We do not resell the material that comes into us. Everything is processed for the gold, silver, platinum, and palladium that is in the shipment. You are paid 82% of the market value, for these metals that we are able to recover. It clearly states in our terms and conditions that we process the shipments as they come in, and that all transactions are final. Again, we apologize that we are not able to payout the amount you had expected, or send the material back to you. CJ Environmental, Inc.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
They have given me 1 day to return a check or it's deemed final. NO WAY!!! I rejected the offer 7 days ago.... They gave me until LAST FRIDAY!!!!!!!!!!!!!Hi [redacted],I am so sorry you are dissatisfied with our payment. Our prices are based on weight, purity & the spot precious metal market value the day your material is receivedIn order for us to return your material to you, you must return your check to the address below within ten (10) business days from the date printed on your check. We must receive your check within that time frame or the transaction will be deemed final.Please return your check to:[redacted]IMPORTANT!We must receive your check by5/20/2016. If we do not receive your check by the end of the business day on5/20/2016, this transaction will be deemed final and irrevocable.Once we receive your check your items will be returned immediately via certified mail. Please note we are unable to insure return shipments. If you would like insurance, please include payment of $20 payable to "CJ Environmental, Inc." along with your returned check. We accept bank checks, cashiers checks, money orders or certified checks. We do not accept personal checks or cash.I recommend you send your check via certified mail to ensure it arrives at our processing facility within the allotted time.I'm so sorry you were unhappy with our evaluation,
Regards,
[redacted]
[redacted], We apologize that you are not satisfied with your transaction. We ensure that all items are evaluated and weighed correctly. As we have discussed with you, your shipment contained 12.5 pounds of plated material that we re-evaluated and confirmed that they were silver plate, and not...
sterling. We are unfortunately unable to return silver plated items as stated in our terms and conditions. We have received the checks back, and will be sending your sterling silver back you. The check for silver plated items is also being sent back to you. CJ Environmental, Inc
We shipped out your items in December, and have provided the tracking number to you.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Unfortunately, it is not my problem that their employee switched departments and there was zero communication. I was never notified that I needed to return the check to the business within 10 business days of the date on the check if I wanted my items back. I was never altered that their department received my items (I only found out when I received the check in the mail). There was no documentation accompanying the check to notify me that I could accept the check or return it with in 10 business days. Upon receiving the check, because I did not agree to the amount, I immediately emailed their employee who never responded to me and therefore there was a lapse in the check. I have not cashed the check, it has been sitting on my dresser waiting for this issue to get resolved. So I think that it is only fair that because I was never notified that they received my items, I was never given documentation or explanation of the process once I received the check, and their employee did not respond to any of my emails, that I be refunded for my items or my items be returned to me. None of this situation is a fault of mine and now I have been left to clean up their mess. Regards,
[redacted]
[redacted], Again we apologize. The items were evaluated, tested, and determined to be silver plated. As we have discussed previously, we are unable to return the silver plated items. We have since sent back your sterling silver, along with the payment for the silver plated items. CJ Environmental Inc
[redacted], We apologize that you haven't received the check, it has been confirmed that it was sent out. There will be a new check issued to you today, with tracking included to ensure that it arrives to you. CJ Environmental
[redacted], The tracking number that we provided is valid, and currently tracking your returned items. All of your items are being sent back, and nothing was processed. This was not a stall tactic, it was an unfortunate situation where it missed our mail pick up time. It went out yesterday, and you can track it's progress with the tracking number that we provided. Please feel free to give us a call of you have further questions. CJ Environmental Inc
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[I do not see how you can say that I was paid 82% of the precious metal that was in what I sent you. I did work for a smelting company and I do have 8 years experience and knowledge. Again, if you web site was up front and if I was told that you were not going to process my shipment and that I would not be getting an assay report and break down of what was reclaimed and how much was reclaimed I would have never sent my material to you and your company. The CPU mother board chip alone were worth more than I got paid by you, so yes you may have gotten over me but I will be finding a more trustworthy company to do business with in the future and I have already told my friend and any one else who should ask me about my experience with sending in material to be processed, to find another source. They way you treat your customers has much to be desire. And at the time I sent you in my material an ounce of gold was over $1100.00 an ounce. and the mother board CPU chips that were packed separately was worth more than what you decide each piece was worth. Each customer should be treated fairly and unless you can say that you processed my shipment by itself and reclaimed all the precious metals, made what ever size button/small bar and then drilled a small hole in the bar and took the drilling and had it assay, that's the way you find out how much each lot is worth and how much is to be paid. Anyway way else you are ripping off all the small lots. And again your web site made it sound that you did process each lot separately. So I will feel that you got over me and ripped me off. I know the value was a lot greater than what I got and now I will learn from my mistake of trusting your company to do what was on their web site and not to do the old bait and switch. Hope you sleep well at night, you got over me.]
Regards,
[redacted]
%3
[redacted], We apologize that you were not satisfied. We pay based on the actual metal values and not a retail or appraisal value. We received the check back and your items have been returned to you. We also apologize for the immediate transfer to voicemail when you called. There was a nationwide...
outage through our service provider [redacted] at the time. Please rest assured that your items have been sent back. CJ Environmental, Inc
[redacted], We apologize that you were not happy with your initial payment. Once we received the check back all items were returned to you. All returns are sent out in white bubble envelopes to alleviate damage during transit. Occasionally it does happen, and we advise to contact the...
post office for any further action. Part of our terms and conditions state that we are not responsible or liable for any damage to the items that are sent in as sometimes it is necessary to scrape, or scratch them in order to get an accurate evaluation. There are notes in your file that you emailed about an earring with damage, however the email did not state anything about missing bracelets. Please contact our office for any further questions or concerns. We are available Monday-Friday 9am-5pm EST. Thank you, CJ Environmental Inc.
We apologize that you are not happy. We do state in our terms and conditions that all silver plated items are final, and that we require 10 pounds. Unfortunately we are not able to return your items. Again, we do apologize that we cannot send back your items. CJ Environmental Inc
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[The 10 lb. minimum is Not Mentioned on their web site. Here is email note from the company, please see below: I BELIEVE THEY ARE FRAUDENTLY LURING PEOPLE TO SEND THEM ITEMS IN ORDER TO KEEP THEM - I DON'T BELIEVE THEY JUST THROW STUFF AWAY - I BELIEVE THEY ARE CROOKSThe material in your shipment was not comprised of silver or did not meet our Silver Plate minimum requirement of 10lbs, therefore contains no precious metal value.
If you would like us to return your material, EXCLUDING **Silver Plate, simply notify us via email within 48 hours of this notification. There is a $20.00 charge payable to CJ Environmental, Inc to ship this material back via FedEx. We DO NOT provide insurance on return shipments. If you would like insurance added an additional $20 will be required for a total of $40. We accept bank checks, cashiers checks, money orders or certified checks. No personal checks or cash please.
** Silver Plate transaction are FINAL - NO RETURNS
If you would like us to return your material you must let us know via email within 48 hours of the timestamp on this notification. Once you have notified us, we will hold your Items for an additional 10 days until we receive your payment. If we do not receive your payment within the allotted time frame your material will be discarded.
Make Payable / Send to:
CJ Environmental, Inc
ATTN: Returns
[redacted]
**
[redacted]
Note: We recommend that you mail your payment certified in order to ensure it arrives at our facility safely and on time.
.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. CJ Environmental has not made any attempt to resolve the issues listed in my complaint. I have photo documentation of all the items I sent them. As I stated in my complaint, I had the majority of the items appraised before I sent them to this business. The total for the items I sent CJ Environmental were appraised at a minimum of $1,500 fair market value and they sent me a check for $75 and refused to return any of my items when I told them that I did not accept their offer. They are dishonest thieves and if necessary I will prosecute them to the full extent of the law to be paid fairly for the value of my property that they conned me out of. I have never dealt with such an unethical company. Because CJ Environmental refuses to acknowledge any wrong doing on their part and continue to send me a generic response to every complaint/concern I have had since they received my property, I will be sure to use every resource available to let as many people know about their shady way of robbing customers as I possibly can. ]
Regards,
[redacted]
[redacted], We apologize that you are not happy with your payment. We pay 82% of the market value for any gold, silver, platinum, and palladium that we are able to recover. You were paid correctly for what we were able to recover from your shipment. From your 37 pounds of...
material, it averaged out to be $1.50 per pound. Please feel free to call us with any further questions. We are in the office Monday-Friday 9am-5pm EST. CJ Environmental, Inc
According to their Website I have 10 days to contact them if i'm unhappy with the Payment they send. I was unhappy and notified them that $48.26 is completely UNACCEPTABLE for 26 grams of gold. I returned the check using certified mail and they received the check on August 25, 2015 , 12:56 pmI received a response from [redacted] on August 26, 2015 3:12 PM saying that they shipped my gold items and gave me a tracking number. I contacted [redacted] on August 27, 2015 and asked why the tracking number still showed nothing being shipped. [redacted] then contacted me today at 9:52 A. M. and said this "I am checking on this for you. I put the package in our outgoing mail box yesterday afternoon myself, so I am not sure what happened with that." It is now 5:27 P.M. the post office is closed the tracking number she issued me is still showing nothing. They are using Stall tactics. I'm sure they melted my gold down already thinking I was just another naive person who did not know the value of gold and presumed I would accept that insulting check....Now that they processed the gold they are using stall tactics because they know they are in a tight spot. I would like either my 26 grams of gold returned to me ASAP or I would like the full value in check form for 26 grams of 14k at the current gold price which is $548.82 as of todays gold prices.