Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [This is unacceptableI was never contacted via the telephoneI was charged for services which I never used or was made aware were active and valid.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response made by the Club Manager is untrue I at no time asked for the television to be switched to "my news station" As I have stated in emails to the corporate office, I find it inappropriate in today's political climate for a business such as Planet Fitness to run ANY cable news station in a place where everyone is forced to view it I am personally offended by the type of programming that [redacted] broadcasts, and I simply asked for it to be changed to the music video channel which all of the other club televisions (including the men's locker room) are tuned toThe Club Manager did lead us to believe that we would receive a refund of our annual fee, but also did state to us that the request had to go through his corporate office The Club Manager told us that he had been instructed by his corporate office to accommodate us in whatever way was necessaryThis complaint is more about Planet Fitness' claim that they "strive to create a workout environment where everyone feels accepted and respected" than a financial recovery Their claim is obviously not true as I notified them, in good faith, that I found the television station they were broadcasting offensive and they refused to change it Regards, [redacted] ***
We spoke to the member and we will mail the check today to her addressThis was an online transfer error that our gym had no involvement inOur management team is not familiar with this issue as it was probably handled by Elizabethtown Planet FitnessThis location is not owned or operated by us however to close out the issue we will mail the check to the member and we will contact the other franchisee to handle this issue for the member
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] I will accept the resolution of waiving the balance and closing the account PERMANENTLYThanksPlease send a response to let me know....Thanks [redacted] Regards, [redacted] ***
Planet Fitness Regional Manager [redacted] has spoken to Ms [redacted] and Planet Fitness has agreed to cancel the membership immediately and waive any existing balance on the accountPF also will refund any and all charges that were billed after a cancel if Ms[redacted] provides a copy of the cancelation form
In response to the statement from this complaintant:Last week a gym member came to the front desk of our gym and advised a staff member that there were woman in the minute room not following the instructions on the wallShe stated this was an ongoing problem and asked the staff to correct it For clarity, the minute room is a separate room that has ten strength machines in it and steps along with a green and red light affixed to the wallThere is a big sign posted out front that lets members know the room is for circuit users onlyInside the room the instructions on how to use the roomMembers are required to do the circuit clockwise and to follow the red and green lightWorking out when green and stopping when redMembers going counter clockwise will run into other members doing the circuit correctlyMembers not following the light will also lead to the same resultLast week our manager explained the above to the memberSomething that is done on a daily basis as some members like this one doesn't follow the instructions listed on the wallAlmost always after we explain how the room is to be utilized our staff is thanked and the member is pleasedLast week however this member became irate and told the manager she pays dues and she can do whatever she wanted toShe said she would be back and would do the room backwards and against the rules until she was canceledShe made good on her promise and came back yesterdayOur manager once again asked that the member and her friend follow the rules and she refused and was canceledAt absolutely no time did we or would we require a member to sign anything after they were a member that they were agreeing to follow the rulesThis statement is just made up and I am baffled as to why The member upon joining agreed to follow the rules so we would not require her or anyone to do it again The member was loud and abusive to staff and is against following our rules We own and operate locations since and have canceled members in those yearsIt is rare that a member just plain tells us they won't follow our rules but when that occurs we have no other choice but to part waysWe wish her the best on her fitness journeySettlement is declinedNo further response will come from us on this matter
On 7/the member called the gym and spoke to staff regarding this issueThe member was advised that if he would send a copy of a cancellation form that he would have received we would refund the amount that day When a member cancels a membership they are given a copy of the cancelation and also emailed that the membership has been canceledOur copy is immediately scanned into the members file and the hard copy is put in a folder for the respective monthThis is all done in addition to sending the member an emailIf at the time the member attempts to cancel they have a balance the member must pay said balanceThe date the member claims he came in to cancel he had an outstanding balance with the gym and a cancelation would not have been possibleA note would also be put on the file which also is not thereLastly, all cancelations are physically logged in a binder for each monthIn in checking into this issue we have found their is no hard copy of the cancelation on file, the member does not have a copy of the cancel or an email that would have been sent we have no sent email to the member, no hard copy in the file and we do not have the members name in the monthly log of canceled members As noted above also, it would be absolutely impossible to cancel the membership when there was an outstanding balance on the account The account for the member had the dues decline for the months of January, annual fee Feb 1, March and April The member currently owes Planet Fitness a balance of for those months if the member wishes Planet Fotness would waive the balance from the previous months that declined and cancel the membershipIf we were to say the membership was canceled sometime in March then the dues for Jan, Feb, March and the Feb annual fee would still have been needed to be collected that amount for those charges are approximately 20$ per month and 39$ for the annual fee
If the complainant responds it is satisfactory Planet Fitness will cancel the membership and refund the amount requested since it is such a very small amountThere is no record at all of a cancel and the member cannot provide one.? Min Friday the member did threaten to assault our employee via a communication device ( phone) which is against the lawOur employee has filed a report with the [redacted] ? PD and is filing a charge of aggravated harassment on FridayI believe a phone call to Shelby apologizing will make her reconsider the charge.? Also calling our regional manager on his cell phone over 20$ on a Friday night at 10:pm was probably not the best choice either.? Once again membership will be cancel and refund given only after this member agrees this is satisfactory?
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.The response made by the Club Manager is untrue.? I at no time asked for the television to be switched to "my news station".? As I have stated in emails to the corporate office, I find it inappropriate in today's political climate for a business such as Planet Fitness to run ANY cable news station in a place where everyone is forced to view it.? ? I am personally offended by the type of programming that [redacted] broadcasts, and I simply asked for it to be changed to the music video channel which all of the other club televisions (including the men's locker room) are tuned toThe Club Manager did lead us to believe that we would receive a refund of our annual fee, but also did state to us that the request had to go through his corporate office.? The Club Manager told us that he had been instructed by his corporate office to accommodate us in whatever way was necessaryThis complaint is more about Planet Fitness' claim that they "strive to create a workout environment where everyone feels accepted and respected" than a financial recovery.? Their claim is obviously not true as I notified them, in good faith, that I found the television station they were broadcasting offensive and they refused to change it.? Regards, [redacted] ***Attached is an original voicemail that we received on 3/15/from the Club Manager after lodging a complaint to the corporate office via email.? The voicemail indicates that the station being tuned to [redacted] was not appropriate and would be corrected and would "no longer be a problem".? I emailed the corporate office at least times about this matter and each time I received the same response telling me that the corporate office has no control over the stations to which the club televisions are tuned, and that this is up to the individual club.? We have no documentation regarding the Club Manager's inference that we would receive a refund of our yearly fee paid in February.? I spoke to him on the phone before we came in to cancel our membership and he told me that he was told by his corporate office to accommodate us in whatever manner necessary.? When we came in to cancel the membership, he told us that we should watch our account for the refund, and that it had to go through the corporate office before we would receive the refund.? Then when approximately weeks went by, my husband called to check the status of the refund and was told it was denied.? To summarize:? I made several requests in good faith for the club to cease to show [redacted] on the women's locker room large screen television.? Every other large screen television in the facility is appropriately tuned to a music video channel.? I was told the channel would be changed, and then they reversed their decision stating that there were many requests for [redacted] (I find this highly doubtful)They collected a yearly fee from us in February for the entire yearWe would never have renewed our membership if I had known that [redacted] would be playing nonstop in the women's locker room.? We cancelled our membership on May and given the circumstances of the cancellation, I feel that they should refund our yearly fee.?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have reviewed the response made by the business in reference to complaint ID [redacted] I did not threaten the employeeI asked her to go the extra mile and look thru the files to see that I did come in on 6/2/and cancelI went back to the gym on Saturday, June and the person at the desk admitted that PF cancelled an account that had already been cancelledThe staff at the gym cancelled the wrong accountThe account that was cancelled had been upgraded to a black cardI did my part and came in before the membership expired and cancelled my account as stated in the agreementThe employee was rude and I told her that I would not come up there again because her attitude was the pits and she and I will probably fall outShe escalated the conversation to "are you threatening me?"She owes me an apology for being rude and insensitive and for refusing to look into the matter more closelyAlso I was given the managers phone number by an employee so I used itI did my part and came in before the membership expired and cancelled my account as stated in the agreementI should not be out of money because of the staff members mistake and since I am...I deserve a refundThe staff's customer service is not the best and this is the result of thatAll of this could have been adverted had the young lady been courteous and did a little research instead of being rude and abrasive and telling me I needed to come in or elseThat's rude and unprofessional and then to contact the police over your firms mistake is ridiculousI came back to the gym the next day without incidentPlease refund my money and let's be done with this matterRegards, [redacted] Regards, [redacted]
Planet fitness will mail a check out for the full amount requested once the member asvises that this is satisfactory? Apologize it was t handled sooner.?
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I have looked into this issue and have found the following:The balance due is from [redacted] dues not going through for 12-17-14, 2-17-and her annual fee on 2-1-In looking at her account there are no notes listed as far as any inquiries regarding the account from [redacted] We have two managers on site from 9-on weekdays and 9-on the weekends [redacted] check ins on 6-10, 7-1, 7-8, and 7-are all while we had two managers on duty so I am unsure how [redacted] was unable to be assisted by a manager If [redacted] could provide the bank statements showing her dues paid for 12-17-14, 2-1-and 2-17-I would be more than happy to waive any balance Any cancelation of the membership would need to be done by simply mailing us a letter or stopping in to any local Planet Fitness and filling out a cancelation form It also was unclear to me whether [redacted] was stating she paid a dollar balance If so please send me that statement as wellOur club phone number is ###-###-#### and our manager Mallory Cwould be more than happy to go over the members account with her and answer any questions
[A default letter is provided here which indicates your acceptance of the business's response? If you wish, you may update it before sending it? If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply? Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***
We have reviewed the complaint filed with the Revdex.comWe have attempted to reach the member via telephone but received no call backThe member was a member of Planet Fitness in Indy and transferred his membership online on 3/20/On 3/22/a confirmation email wa sent to the email provided in this complaint confirming his membership was transferred to our gym in Newport KYMr[redacted] also had dues taken out of his account electronically by Newport PF beginning on 4-17-per his contract as stated by Mr[redacted] he used the gym in Newport KY however it was during the short period when the transfer was pending in the computerPer the email to Mr [redacted] on 3/22/the transfer was complete and validTo stop the billing to the account per the contract a cancel must be done via certified mail or in person and neither was completed by Mr.***.As a courtesy to Mr[redacted] Planet Fitness will cancel his account and waive the existing balance from this past year and also the existing balance he has when he was a member of one of our other Cincinnati area clubsWe however cannot refund monies properly charged to the account .if Mr [redacted] deems this acceptable and advises the Revdex.com of the same then we will proceed in the above manner if he is in disagreement we will proceed theough collections
Revdex.com: In the response it did state that they had waived the full balance on the account and that the member is not responsible for it any longer I did check online and it does look as it has been cancelled but still has a balance of $ Regards, [redacted]
Mr[redacted] signed up for a membership with a month minimum term agreeing to have 10$ plus tax deducted from his account on the 17th of every monthThe club manager who has been an employee with Planet Fitness for years signed Mr[redacted] upThe agreement contains the cancelation policy which states it must be done by certified mail or in person at the clubMr[redacted] signed and initialed that he understood the agreeemnt and cancelation policyTo date there has been no certified letter or cancelation at the club as a 58$ buyout fee would have had to be paid if it was canceled prior to the month termMr [redacted] currently has a balance due of for dues not going through for the months of April thru JulySince April we have sent a monthly text message to the number Mr[redacted] supplied us when he joinedThis number is not the same number supplied to the Revdex.com? I will also note Mr[redacted] was a previous member of our Finneytown club and did cancel his membership there he had prior to this one so he is aware of the process ? Mr[redacted] who has a balance is requesting that Planet Fitness refund him money and I'm not sure I understand how that request can be madeAs stated above Mr[redacted] had a month commit that just expired so a cancelation could not have been submitted earlier unless a buyout fee was paid which it was notAlso as noted above the months of April, May,June and July declined so what exactly could be refunded?? As a courtesy to Mr[redacted] if he accepts the offer as reasonable and satisfactory Planet Fitness will waive his existing balance if he comes into the club and cancels or sends a certified letter per policyWe would recommend this be done prior to 2/as his annual fee of 29$ will be billed on 2/1.?
We have attempted to reach out to the complaintant via phone and email and haven't been able to reach them todayI am hoping this response reaches them in a timely mannerIn regards to the initial complaint, we received notice from our corporate office on October 7thThe check was wrote and postmarked the same dayThis check has been cashedAs a courtesy for the error and in addition to the refund, we did in fact offer October and November monthly dues at no costWe would be happy to provide our billing statement showing that no monthly dues were charged to the member at this timeUpon further research, we found that the complaintant is paying for another member, which we have a financial cosigner form signed forI have no doubt of the complaintant being able to show a bank statement for monthly dues attempting to come out of their account in October and NovemberHowever, I also can show every month other than October and November having two withdrawal attempts on the 17th instead of just oneThere has been nothing charged, since the annual fee from the original complaint, that has been charged erroneouslyThe original complaint was rectified and as I mentioned before, the two free months, were granted in addition to the refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [This is unacceptableI was never contacted via the telephoneI was charged for services which I never used or was made aware were active and valid.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response made by the Club Manager is untrue I at no time asked for the television to be switched to "my news station" As I have stated in emails to the corporate office, I find it inappropriate in today's political climate for a business such as Planet Fitness to run ANY cable news station in a place where everyone is forced to view it I am personally offended by the type of programming that [redacted] broadcasts, and I simply asked for it to be changed to the music video channel which all of the other club televisions (including the men's locker room) are tuned toThe Club Manager did lead us to believe that we would receive a refund of our annual fee, but also did state to us that the request had to go through his corporate office The Club Manager told us that he had been instructed by his corporate office to accommodate us in whatever way was necessaryThis complaint is more about Planet Fitness' claim that they "strive to create a workout environment where everyone feels accepted and respected" than a financial recovery Their claim is obviously not true as I notified them, in good faith, that I found the television station they were broadcasting offensive and they refused to change it Regards, [redacted] ***
We spoke to the member and we will mail the check today to her addressThis was an online transfer error that our gym had no involvement inOur management team is not familiar with this issue as it was probably handled by Elizabethtown Planet FitnessThis location is not owned or operated by us however to close out the issue we will mail the check to the member and we will contact the other franchisee to handle this issue for the member
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] I will accept the resolution of waiving the balance and closing the account PERMANENTLYThanksPlease send a response to let me know....Thanks [redacted] Regards, [redacted] ***
Planet Fitness Regional Manager [redacted] has spoken to Ms [redacted] and Planet Fitness has agreed to cancel the membership immediately and waive any existing balance on the accountPF also will refund any and all charges that were billed after a cancel if Ms[redacted] provides a copy of the cancelation form
In response to the statement from this complaintant:Last week a gym member came to the front desk of our gym and advised a staff member that there were woman in the minute room not following the instructions on the wallShe stated this was an ongoing problem and asked the staff to correct it For clarity, the minute room is a separate room that has ten strength machines in it and steps along with a green and red light affixed to the wallThere is a big sign posted out front that lets members know the room is for circuit users onlyInside the room the instructions on how to use the roomMembers are required to do the circuit clockwise and to follow the red and green lightWorking out when green and stopping when redMembers going counter clockwise will run into other members doing the circuit correctlyMembers not following the light will also lead to the same resultLast week our manager explained the above to the memberSomething that is done on a daily basis as some members like this one doesn't follow the instructions listed on the wallAlmost always after we explain how the room is to be utilized our staff is thanked and the member is pleasedLast week however this member became irate and told the manager she pays dues and she can do whatever she wanted toShe said she would be back and would do the room backwards and against the rules until she was canceledShe made good on her promise and came back yesterdayOur manager once again asked that the member and her friend follow the rules and she refused and was canceledAt absolutely no time did we or would we require a member to sign anything after they were a member that they were agreeing to follow the rulesThis statement is just made up and I am baffled as to why The member upon joining agreed to follow the rules so we would not require her or anyone to do it again The member was loud and abusive to staff and is against following our rules We own and operate locations since and have canceled members in those yearsIt is rare that a member just plain tells us they won't follow our rules but when that occurs we have no other choice but to part waysWe wish her the best on her fitness journeySettlement is declinedNo further response will come from us on this matter
On 7/the member called the gym and spoke to staff regarding this issueThe member was advised that if he would send a copy of a cancellation form that he would have received we would refund the amount that day When a member cancels a membership they are given a copy of the cancelation and also emailed that the membership has been canceledOur copy is immediately scanned into the members file and the hard copy is put in a folder for the respective monthThis is all done in addition to sending the member an emailIf at the time the member attempts to cancel they have a balance the member must pay said balanceThe date the member claims he came in to cancel he had an outstanding balance with the gym and a cancelation would not have been possibleA note would also be put on the file which also is not thereLastly, all cancelations are physically logged in a binder for each monthIn in checking into this issue we have found their is no hard copy of the cancelation on file, the member does not have a copy of the cancel or an email that would have been sent we have no sent email to the member, no hard copy in the file and we do not have the members name in the monthly log of canceled members As noted above also, it would be absolutely impossible to cancel the membership when there was an outstanding balance on the account The account for the member had the dues decline for the months of January, annual fee Feb 1, March and April The member currently owes Planet Fitness a balance of for those months if the member wishes Planet Fotness would waive the balance from the previous months that declined and cancel the membershipIf we were to say the membership was canceled sometime in March then the dues for Jan, Feb, March and the Feb annual fee would still have been needed to be collected that amount for those charges are approximately 20$ per month and 39$ for the annual fee
If the complainant responds it is satisfactory Planet Fitness will cancel the membership and refund the amount requested since it is such a very small amountThere is no record at all of a cancel and the member cannot provide one.? Min Friday the member did threaten to assault our employee via a communication device ( phone) which is against the lawOur employee has filed a report with the [redacted] ? PD and is filing a charge of aggravated harassment on FridayI believe a phone call to Shelby apologizing will make her reconsider the charge.? Also calling our regional manager on his cell phone over 20$ on a Friday night at 10:pm was probably not the best choice either.? Once again membership will be cancel and refund given only after this member agrees this is satisfactory?
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.The response made by the Club Manager is untrue.? I at no time asked for the television to be switched to "my news station".? As I have stated in emails to the corporate office, I find it inappropriate in today's political climate for a business such as Planet Fitness to run ANY cable news station in a place where everyone is forced to view it.? ? I am personally offended by the type of programming that [redacted] broadcasts, and I simply asked for it to be changed to the music video channel which all of the other club televisions (including the men's locker room) are tuned toThe Club Manager did lead us to believe that we would receive a refund of our annual fee, but also did state to us that the request had to go through his corporate office.? The Club Manager told us that he had been instructed by his corporate office to accommodate us in whatever way was necessaryThis complaint is more about Planet Fitness' claim that they "strive to create a workout environment where everyone feels accepted and respected" than a financial recovery.? Their claim is obviously not true as I notified them, in good faith, that I found the television station they were broadcasting offensive and they refused to change it.? Regards, [redacted] ***Attached is an original voicemail that we received on 3/15/from the Club Manager after lodging a complaint to the corporate office via email.? The voicemail indicates that the station being tuned to [redacted] was not appropriate and would be corrected and would "no longer be a problem".? I emailed the corporate office at least times about this matter and each time I received the same response telling me that the corporate office has no control over the stations to which the club televisions are tuned, and that this is up to the individual club.? We have no documentation regarding the Club Manager's inference that we would receive a refund of our yearly fee paid in February.? I spoke to him on the phone before we came in to cancel our membership and he told me that he was told by his corporate office to accommodate us in whatever manner necessary.? When we came in to cancel the membership, he told us that we should watch our account for the refund, and that it had to go through the corporate office before we would receive the refund.? Then when approximately weeks went by, my husband called to check the status of the refund and was told it was denied.? To summarize:? I made several requests in good faith for the club to cease to show [redacted] on the women's locker room large screen television.? Every other large screen television in the facility is appropriately tuned to a music video channel.? I was told the channel would be changed, and then they reversed their decision stating that there were many requests for [redacted] (I find this highly doubtful)They collected a yearly fee from us in February for the entire yearWe would never have renewed our membership if I had known that [redacted] would be playing nonstop in the women's locker room.? We cancelled our membership on May and given the circumstances of the cancellation, I feel that they should refund our yearly fee.?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have reviewed the response made by the business in reference to complaint ID [redacted] I did not threaten the employeeI asked her to go the extra mile and look thru the files to see that I did come in on 6/2/and cancelI went back to the gym on Saturday, June and the person at the desk admitted that PF cancelled an account that had already been cancelledThe staff at the gym cancelled the wrong accountThe account that was cancelled had been upgraded to a black cardI did my part and came in before the membership expired and cancelled my account as stated in the agreementThe employee was rude and I told her that I would not come up there again because her attitude was the pits and she and I will probably fall outShe escalated the conversation to "are you threatening me?"She owes me an apology for being rude and insensitive and for refusing to look into the matter more closelyAlso I was given the managers phone number by an employee so I used itI did my part and came in before the membership expired and cancelled my account as stated in the agreementI should not be out of money because of the staff members mistake and since I am...I deserve a refundThe staff's customer service is not the best and this is the result of thatAll of this could have been adverted had the young lady been courteous and did a little research instead of being rude and abrasive and telling me I needed to come in or elseThat's rude and unprofessional and then to contact the police over your firms mistake is ridiculousI came back to the gym the next day without incidentPlease refund my money and let's be done with this matterRegards, [redacted] Regards, [redacted]
Planet fitness will mail a check out for the full amount requested once the member asvises that this is satisfactory? Apologize it was t handled sooner.?
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
The entire balance has been waived If ever an issue the member has this email as a reference It takes hours sometimes to process
I have looked into this issue and have found the following:The balance due is from [redacted] dues not going through for 12-17-14, 2-17-and her annual fee on 2-1-In looking at her account there are no notes listed as far as any inquiries regarding the account from [redacted] We have two managers on site from 9-on weekdays and 9-on the weekends [redacted] check ins on 6-10, 7-1, 7-8, and 7-are all while we had two managers on duty so I am unsure how [redacted] was unable to be assisted by a manager If [redacted] could provide the bank statements showing her dues paid for 12-17-14, 2-1-and 2-17-I would be more than happy to waive any balance Any cancelation of the membership would need to be done by simply mailing us a letter or stopping in to any local Planet Fitness and filling out a cancelation form It also was unclear to me whether [redacted] was stating she paid a dollar balance If so please send me that statement as wellOur club phone number is ###-###-#### and our manager Mallory Cwould be more than happy to go over the members account with her and answer any questions
[A default letter is provided here which indicates your acceptance of the business's response? If you wish, you may update it before sending it? If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply? Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***
We have reviewed the complaint filed with the Revdex.comWe have attempted to reach the member via telephone but received no call backThe member was a member of Planet Fitness in Indy and transferred his membership online on 3/20/On 3/22/a confirmation email wa sent to the email provided in this complaint confirming his membership was transferred to our gym in Newport KYMr[redacted] also had dues taken out of his account electronically by Newport PF beginning on 4-17-per his contract as stated by Mr[redacted] he used the gym in Newport KY however it was during the short period when the transfer was pending in the computerPer the email to Mr [redacted] on 3/22/the transfer was complete and validTo stop the billing to the account per the contract a cancel must be done via certified mail or in person and neither was completed by Mr.***.As a courtesy to Mr[redacted] Planet Fitness will cancel his account and waive the existing balance from this past year and also the existing balance he has when he was a member of one of our other Cincinnati area clubsWe however cannot refund monies properly charged to the account .if Mr [redacted] deems this acceptable and advises the Revdex.com of the same then we will proceed in the above manner if he is in disagreement we will proceed theough collections
Revdex.com: In the response it did state that they had waived the full balance on the account and that the member is not responsible for it any longer I did check online and it does look as it has been cancelled but still has a balance of $ Regards, [redacted]
Mr[redacted] signed up for a membership with a month minimum term agreeing to have 10$ plus tax deducted from his account on the 17th of every monthThe club manager who has been an employee with Planet Fitness for years signed Mr[redacted] upThe agreement contains the cancelation policy which states it must be done by certified mail or in person at the clubMr[redacted] signed and initialed that he understood the agreeemnt and cancelation policyTo date there has been no certified letter or cancelation at the club as a 58$ buyout fee would have had to be paid if it was canceled prior to the month termMr [redacted] currently has a balance due of for dues not going through for the months of April thru JulySince April we have sent a monthly text message to the number Mr[redacted] supplied us when he joinedThis number is not the same number supplied to the Revdex.com? I will also note Mr[redacted] was a previous member of our Finneytown club and did cancel his membership there he had prior to this one so he is aware of the process ? Mr[redacted] who has a balance is requesting that Planet Fitness refund him money and I'm not sure I understand how that request can be madeAs stated above Mr[redacted] had a month commit that just expired so a cancelation could not have been submitted earlier unless a buyout fee was paid which it was notAlso as noted above the months of April, May,June and July declined so what exactly could be refunded?? As a courtesy to Mr[redacted] if he accepts the offer as reasonable and satisfactory Planet Fitness will waive his existing balance if he comes into the club and cancels or sends a certified letter per policyWe would recommend this be done prior to 2/as his annual fee of 29$ will be billed on 2/1.?
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We have attempted to reach out to the complaintant via phone and email and haven't been able to reach them todayI am hoping this response reaches them in a timely mannerIn regards to the initial complaint, we received notice from our corporate office on October 7thThe check was wrote and postmarked the same dayThis check has been cashedAs a courtesy for the error and in addition to the refund, we did in fact offer October and November monthly dues at no costWe would be happy to provide our billing statement showing that no monthly dues were charged to the member at this timeUpon further research, we found that the complaintant is paying for another member, which we have a financial cosigner form signed forI have no doubt of the complaintant being able to show a bank statement for monthly dues attempting to come out of their account in October and NovemberHowever, I also can show every month other than October and November having two withdrawal attempts on the 17th instead of just oneThere has been nothing charged, since the annual fee from the original complaint, that has been charged erroneouslyThe original complaint was rectified and as I mentioned before, the two free months, were granted in addition to the refund