Clark Pest Control, Inc. - All Area Locations

In response to rejection received by Heidi ***, April 10th, on behalf of Mona ***, at *** *** *** *** *** ***Miss *** is asking Clark Pest Control to reimburse her for her services rendered to her property for reasons previously mentionedShe claims that she attempted to cancel her service, which she did on 1/27/during a phone conversation with our Department Supervisor Gary Purcell, but only after the initial service was performed and billed forMiss *** signed a service agreement with Clark Pest Control that committed her to having services being rendered every other month for yearNot only dud she not hold up her end of agreement but she also demands reimbursement for the initial service that was performedThere are not too many business owner or company that would allow a person to be excused from a signed contract at all, let alone without any financial repercussion.Miss *** claims that one two separate occasions she spoke tow two Clark Pest Control employees on the phone, both of which are tenured and well respected supervisors, and that they both hung up on herThe idea that would treat any of our customers in such a manner is completely without reasonWe are in the ce industry and for over years, we have taken pride in treating all of our customers with dignity and respectWe do not hang up the phone with speaking to customersIn closing, regardless of this complaint or of any ill feelings Miss *** may have towards our company, our goal is only to resolve her and her family of unwanted pests, and or rodent issuesWe hope that she understands that this goal cannot be achieved with only serviceHad she been more reasonable with her expectations and allowed us to honor our end of the agreement, she would have seen that her Pest and rodent issues would have been resolved. Thank you, *** ***Branch Manager

Mrs***s home was broken into during a fumigation being performed by *** *** *** contracted out by Clark Pest ControlPrior to the fumigation Mrs*** was informed in writing in the Occupancy Notice that *** *** would be the company doing the fumigation for Clark Pest
ControlMrs*** was also notified in writing about the home being vulnerable to break- in’s during the fumigation process and that we do not provide on-site securityIt was also recommended that she take additional measures to protect her home including contacting the police about extra patrols during the fumigation, hire on site security, take valuables out of the home and notify the neighbors about the fumigation on so they can watch the homeOn Friday the vents on the tarp were open to allow the gas to release from the home and Saturday when the crew showed up to remove the tarps they had noticed that the tarp was cutNoticing that they called Mrs*** and notified her that there was possible break in and was asked to come to the property prior to the license going into the homeShe was out of town and could not get there but she was able to get her brother and son to meet the fumigatorThey arrived in about ten minutes and when they did the license went into the home to scan for gas so he could allow them to enter the homeThe brother and son went through the home and did confirm that the home had been broken intoThey contacted the police and the licensee contacted *** from Clark and *** from *** ***Both of them came out to the property that day on Saturday afternoon to see what they could do along with giving support to the home ownerWhen they showed they were asked remove their shoes as the carpets were just recently cleanedThey went to the living room on the left side of the house where a window had been forced open and there were visible foot prints on the couch and carpet*** gave them his business card and asked them to give it to the police and that he would provide anything they would ask for*** did follow up and have his HR manger contact Mrs*** and gave her there information to give to the police*** was later contacted by Mrs***s insurance company and he gave them a statementThe fumigation that Mrs*** contracted Clark Pest Control to perform for an agreed price of $was completed and the termites have been eliminated I am sorry that Mrs*** home was broken into and that she feels violated as would I if it were my home, but this was the act of a burglar and not *** *** *** or Clark Pest Control. I am including the Occupants Fumigation Notice, Security Notification Owners Checklist Prior to FumigationIf you need any further information on this I can be reached at ***.*** ***Branch Manager

Dear Ms***, I am writing you in receipt of a complaint filed by you with the Revdex.com. I apologize for any inconvenience or confusion we may have caused you. In looking at your account, it appears that you opted for our Termite Insurance Protection (TIP) November
11, The amount charged at that time changed from $per quarter to $per monthThis reflects only a billing change, not a change in the servicecost($x = $114.00).On November 11, a payment of $was posted to your accountThis payment of $was credited back to your account on December 22, My records show that you have made one payment of $on December 5, 2014, one payment for $on March 5, 2015, and your account currently reflects a zero balance(Please see attached documents) Ms***, you have been a longtime customer of ours and I sincerely want to do whatever it takes to make you happy, but I am struggling to understand why you feel you should be refunded $when in fact you have already been refunded $and have only paid $since that time.Please advise as to how we can proceed.Thank you very much!Sincerely,*** ***Branch ManagerClark Pest Control- Belmont

Dear Mr*** ***, On behalf of Clark Pest Control I would like to ask you to please accept our apologies for the problems you have experienced with your pest control serviceRegarding the balance due on the account for total of $126.88, we are removing
the entire amount will be written off leaving the account at a zero balance as it was an error on our part for not communicating with you to stop your account. Your account has been stopped, and no further service or charges will be appliedOur goal at Clark is to go above and beyond customers expectations and although we usually achieve this, we have clearly failed to do so in your caseWe realize we cannot fix the issue you have already experienced, we would like to thank you for bringing this to out attention so we can learn and improve from it.If ever in the future you need pest services, we would appreciate a second opportunity to provide the best customer possible!Sincerely,Clark Pest Control ?

You did not respond to my request to cancel my contractYou also did not respond to my request for a refund for the amount of $I am again requesting for a response on these two inquiriesThe incidents in my original complaint are accounts of what actually occurred, and the responses to my accounts, made on March 31, by Clark Pest Control, are not trueTwo supervisors (*** and ***) hung up the phone on me when I made a complaint and attempted to cancel my contractA pest spraying of the house was never plannedThe response regarding the pest spraying, made on March 31, 2015, stating that a pest control service was not possible “due to the occupant being present…“ and “we [Clark Pest Control] would have to ask the occupant to leave while the material was being applied and also to allow for sufficient drying time” was never brought to my attention*** was asked to conduct a pest spraying on two separate occasions, during the visit when he provided an estimate and during the initial visit when he set up the snap traps*** responded by stating to me and other members of the household that the bait on the snap traps in the basement will exterminate the insectsIt is also alleged that I “showed *** a hole in a vent” that I claimed “the cable man caused while running some cables.” It was in fact *** who walked me to the side of the house and pointed to one of the basement vents and told me he knows exactly how the rats got into the houseHe stated that the cable technician knocked this vent down, and as such, an entry point was created for rats into the house*** concluded by stating, “to percent of my work” is from plumbers and cable technicians who do not seal up holes after finishing their work, and on his last visit, *** stated, “if it weren’t for these [cable] guys, I’d be out of a job.” The visit scheduled for January 20, was previously scheduled for rodent removalHowever, *** told me to contact him immediately if I notice additional activityAs such, I contacted *** on January 16, to report additional infestation and knocking in the walls, the latter of which prompted me to make a second request for an attic inspection*** responded by again telling me that I do not need an attic inspection*** decided to keep the appointment for January 20, for rodent trapping and removal, as scheduledThis visit (for January 20, 2015) never included a pest sprayingI was also never provided with a customer copy of the contract I signedI had to call Clark Pest Control and make a request for the contract I signed, at which point a copy was mailed to meThe copy only included a copy of the front side of each page of the contractI do not have a copy of the back sides of each page, and as such, I do not know if there are any instructions on the company policy about cancelling contracts that I have to followBecause of the failed attempts to cancel my contract when I spoke with *** and ***, and not being provided with information on how I can cancel my contract, I had to forward my complaint to the Revdex.comAgain, I am requesting to cancel my contract and a refund for the amount of $

We would submit to the Revdex.com that the complaint is without merit and the customer’s assertions are unfoundedAmple opportunity was given to customer to resolve this issue had he chosen to do so
The following is a chronological account of events for this
customer:
2/25/10 Customer authorized a Pest Away Service Agreement outlining services to be performed on an alternate monthly basis for a period of one year
Agreement outlined regular services would be performed on the even numbered months and that customer requested a discount for the Alternate Monthly Fee as a condition that the services could be performed without an appointmentWith this discount the regular service fee would be $each service
Initial Service performed for a fee of $as outlined by the authorized agreementPayment for the $fee is collected
4/15/ First regular service performed as outlined in agreement and fee of $billed to the account
5/1/10 Statement for outstanding balance sent to customer
5/20/ Spoke with customer via the phone to offer a no charge termite inspectionCustomer declined the offerNo mention of stopping service or any dissatisfaction was conveyed by customer at this time
6/1/10 Statement for outstanding balance sent to customer
6/17/10 Second regular service performed as outlined in agreement and fee of $billed to account
7/1/10 Statement for outstanding balance sent to customer
7/13/10 Received letter from customer requesting to cancel service
Left message for customer to call office to discuss cancellation letter and outstanding balance
7/15/10 Left message for customer to call office
Sent technician by home to leave note to call office
7/19/10 Left message for customer to call office
7/20/10 Cancelled account
7/21/10 Left final message to call office to discuss outstanding balance
8/11/10 Account forwarded to Coast To Coast and first letter sent to customer explaining account was stopped per request and request for payment of outstanding balance
9/2/10 Received note from customer his refusal to pay balance due to cancellation request and never giving us authorization to perform services
Sent letter to customer regarding this disputeThe letter outlined the events listed above and that we considered the balance to be correct and due
No response from customer so matter handled by Coast To Coast from this point on
12/3/10 Written off to bad debt

I am rejecting this response because: When I called I asked them to cancel the contract and they said no problem. What more do I need to say other than that and what I have already stated?  I need the collection to be removed from my credit report that is all I am asking for simple enough. Having a ton of paperwork does not change the fact that I was assured the contract would be cancelled via phone soon after the first spraying and worse was conned into it by the tech Jason telling me I could cancel the next day assuring me over and over it would be no problem after I objected a many times to any contracts.  I knew in the back of my mind a company that pressures like this could be bad to do business with and sure enough now I'm here wasting time with this problem that could be easily solved...

Ms. [redacted] contacted Clark Pest Control in May 2017 for assistance in controlling an ongoing rodent issue at her home. Clark Pest Control’s technicians went out to the home and performed rodent exclusion work. To aid in the control of the rodents, our technician gave suggestions to Ms. [redacted] to...

reduce the amount of rodent activity in the area such as trimming her trees and removing the bird seed from around the home.   Our technicians and supervisors have made several attempts to contact Ms. [redacted] and have left her multiple messages. We hope to make contact with Ms. [redacted] soon so that we can address these rodent issues.   It is our mission to always provide our customers with amazing service. We look forward to the opportunity to resolve this matter with Ms. [redacted].

Business's response accepted. This matter is closed.

Consumer states that the issues with the business have been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I appreciate that Clark Pest Control has accepted full responsibility on the matter and has credited our account to a $0.00 balance. Also that they have rescinded the COLLECTION of the account from their Collection Company. Thank you for your help in this matter. Sincerely, [redacted]

I am rejecting this response because: I phoned to cancel a day or two following the first spraying and was told it would be cancelled by the office. Then after the tech sprayed the 2nd time I called again asked why they are continuing after I cancelled? I was then told a different story and that now I needed to cancel in writing which I then did. I should not be held accountable for their lack of training of office staff. If they had simply told me to cancel in writing the first time I called this would have done so immediately. This is so wrong especially after the tech (I think his name was [redacted]) assured me I could cancel easily after he sprayed for the ants. This is a terrible business practice forcing people to sign contracts just to spray one time and tell them they can cancel easily. They wasted my time. I had to come home from work to meet the tech and was foolish enough to believe him when he told me I could cancel the following day...They should inform the customer before coming to the residence that they must sign a contract in order to receive their service. If I had known about this practice I would have never had them come out in the first place. Is this even their policy or was I lied to by the technician ?

We have agreed to refund the full $350 payment made to us by Ms. [redacted].  Our goal at Clark is to go above and beyond customers expectations and although we usually achieve this, we have clearly failed to do so in this case. We have notified the customer by e-mail that we will be...

sending a refund immediately.

Mr. [redacted],According to our records, you hired us to perform a recurring maintenance service to help protect your residence from pests. You hired us (signed agreement available upon request) to control pests at your home for a minimum of 1 year on an alternate monthly basis and we priced our...

service fees accordingly. Our service is  designed to protect the interior by controlling pests around the exterior where possible and this is exactly what we did. Interior treatments are only performed on anas needed basis for no additional charge at a mutually agreeable time. The agreement also includes the following statement: “Service fees apply even when access to parts of the property are blocked or inaccessible”.Based on your complaint, we are under no obligation to waive our service fees. We performed the work you hired us for: this is why our Pest Department Supervisor refused to waive $100.00.Despite these facts, we are here to serve our Customer first and foremost. Our dealings with you have clearly resulted in a less than optimal experience. As a gesture of good faith, I have decided to waive $100.00 from your balance. Hopefully in the future you will consider honoring your end any agreements you make as it’s unfair to the people you hire not to be paid once they’ve done their job.  Sincerely,[redacted]

Mr.
[redacted], As
a sign of good faith, we will be applying a credit to your account for the
amount of your July service and will also be waiving the finance charges
applied to the account. The
Year Round Pest Away Agreement was signed and authorized on June 16, 2015 for
service to be completed...

for the months of June, July, September, November,
January, March and May (attached). We
do require a 30 day written notice to cancel an active account, as well as
authorization from a supervisor to stop an account before the initial year of
service has been completed. Your request to stop this service came 4 weeks
after the service began. We
received your written notice to discontinue service on July 16, 2015
and agreed to discontinue your service as of August 16, 2015. Service was due
to be completed on July 30, 2015. This was communicated to [redacted] on Monday,
July 20. We completed that service and canceled any further services per your
written request. Once
we apply the credit to your account there will be a zero balance. We
apologize we were not able to meet your needs. [redacted]

This is in response to a complaint submitted by [redacted] Marketing/[redacted].Mr. [redacted]’s service has been cancelled since 12/04/2014, the amount owing is the result of services that were rendered as outlined on our service agreement for 3 months. 2 of the 3 months were signed for. Clark Pest...

Control does not perform one shots for rodents and would not have on that date. The service was started on 8/28/2014, serviced on 9/30/2014, 10/29/2014 & 11/28/2014. We have signatures for the 9/30/2014 as well as 10/29/2014 services, the 9/30/2014 service was in fact paid for with the same form of payment as the initial service. On 10/03/2014 "Jackie" called in stating that her boss wanted payments stopped taken out of their credit card and that they will be mailing in payments when they get the invoice. We did in fact stop that process. Clark Pest Control received a phone call from "[redacted]" on 12/04/2014 requesting to cancel the service, since he felt they are no longer seeing pests, the service was in fact stopped.From reviewing the records I do not see where we received a call questioning the amount owed or why we were continuing to come out to do said services.Regards,[redacted]Branch ManagerClark Pest Control

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

On October 8, 2016, Mr. [redacted] agreed to services by signing our Year-Round Pest-Away service agreement. This document reflected an initial service in October and  subsequent services every two months in December, February, April, June and August. Based on the service agreement, we performed...

services on December 3 and February 21. Since we did not receive payment for either of those services, we did not perform any additional services.It is always our goal to satisfy our customers. In an effort to do so, we have credited Mr. [redacted] account for the services performed in December and February and all incurred finance charges.Thank you.

I am rejecting this response because: My request to Clark Pest control was Customer Service and a Refund for compensation of my losses at my home due to the job contracted with Clark Pest and their hired subcontractor.  I received as postcard from Clark last week to complete as their GOAL was to provide me with the best  possible Customer Service.  This has not even been attempted or a consideration for  compensation at a fair amount for all of my losses and violation of my home invasion due to the work of Clark and [redacted]. Reputable companies strive for the satisfaction of the Customer Experience and services they provide.  This is not even measureable and negative at this point in the process of Clark Pest control.  No respect  was shown or consideration was communicated by a GM named [redacted].  My response to your corporate quality survey/postcard will be,  Not contacted to confirm my complete satisfaction, No to was I informed about the warranty program, No to questions/concerns in a professional manner, and the list goes on. No I would not likely refer or provide recommendations to a friend or colleague as I work in a  very large network of Corporate Real Estate companies and also High Technology professionals who can  learn the by my situation that Clark  cannot be  trusted or care about their  reputation of a Customer Service company.Regards,[redacted]

Dear Mr. [redacted],On behalf of Clark Pest Control we ask you to please accept our apologies for the problems you have experienced with your pest control service. Our goal at Clark is to go above and beyond customers expectations and although we usually achieve this, we have clearly failed to do so in...

your case. We realize we cannot fix the issue you have already experienced, we would like to thank you for bringing this to out attention so we can learn and improve from it. Your request for your account to be closed has been honored, as of April 17th, 2015, with a $0 balance. If ever in the future you need pest services, we would appreciate a second opportunity to provide the best customer possible!Sincerely,[redacted]Clark Pest Control