Clark Pest Control, Inc. - All Area Locations

Review: Office sent me to collections after making detailed arrangements.

Upon canceling with the office, found that my service was not cancelled. Received a number of calls and explained that we had moved and no longer needed service. Office manager stated that he would take care of cancel and at that time had made detailed arrangements to make final payments. Manager told me that they were ok with the arrangements. Desired Settlement: I would like for the negative issues to be removed from my credit report and a detailed explanation sent to each reporting agency that it was an error on the offices behalf. I would also like a letter stating the action that was taken so that I can provide it to an negative issues in the future when trying to get credit.

Business

Response:

Business' Initial Response

Contact Name and Title: [redacted]

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@clarkpest.com

Mr. [redacted]'s account (#XXXXXXX) has been closed as of 3/27/2013. The outstanding balance of $86.06 was paid in full, and applied to his account on 5/17/2013. A finance fee of $1.25 will be written off. Mr. [redacted]'s account was never credit reported.

Regards,

Review: I requested my account be placed on temporary service hold. I was told by the manager that if I needed to continue the hold beyond the initial 2 months, I could extend it without a problem. I was billed for a service that was never provided during the initial 2 months hold. At the end of the initial account hold, I received a voice mail from the service providers field service rep asking if he could make an appointment to perform the onsite service. I couldn't call him back right away as I was working out of town. That night, when I returned home, I found an invoice left on my front porch indicating that the onsite service had already been performed. I called and told them that I had not schedule, authorized, or approved the onsite service, and that it was, in fact my intention to extend my account hold as I had been told I could if I needed to. I was told that I couldn't extend the hold, because they had already performed the service, and that they would not credit the invoice for the service provided. I cannot even verify that the service was provided, ad no one was at home at the time. 2 months later, as I continue to dispute the invoice, I get a voicemail from the onsite service rep again, wanting to schedule another appointment. I returned his call a few minutes later and told him that I needed to cancel the account, because of the service being performed without authorization, and because I could not afford the service at this time. I got a letter from the office stating that my account had been closed due to non-payment of the prior service that was provided. A few days later, I received a letter form a collection agency representing Clark Pest Control asking for payment for the unauthorized, and unverified service that state was provided without an appointment.Desired Settlement: credit the outstanding invoice ($90) and all interest charges($4.07 to date), and reverse any negative reporting to all credit bureaus in regard to the invoice.

Business

Response:

In response to the Revdex.com complaint from [redacted]:

Mrs. [redacted]’s complaint is not an accurate representation of the service history on her account. On October 2, 2013 we received an email from Mrs. [redacted] asking “Can we put our service on hold for 3 months and start if back up in January without being charged start-up fees? ……..cannot continue this service through the end of this year but should be back on track for January to resume. Let me know.”

Our service technician did service the account in November in error and that charge of $91.35 was written off. The service was continued in January as requested in the email of 10/2/13. The outstanding balance on the account is from services provided prior to Mrs. [redacted]’s email of 10/2/13 and the one service provided in January, (as instructed). At no time was our office contacted by the customer regarding the outstanding balance until after the unpaid balance was turned over to an outside collection agency. In fact, phone calls made and letters sent by Clark Pest Control representatives to the customer regarding the outstanding balance were not returned.

On April 7, 2014 Mrs. [redacted] did call our company after receiving the letter from an outside collection company indicating that she had requested the service be cancelled. After multiple attempts our local staff was able to talk to Mrs. [redacted] on 4/11/14. When reminded of the email requests she sent, Mrs. [redacted] indicated that she would make payments beginning in May.

I believe the outstanding balance on this account is valid. The company only provided and charged for services that were requested by the customer.

Business

Response:

Dear Mr & Mrs [redacted],

On behalf of Clark Pest Control I would like to ask you to please accept our apologies for the problems you have experienced with your pest control service. Our goal at Clark is to go above and beyond customers expectations.

Regarding the balance due on the account for total of $94.07, it was decided the entire amount will be written off leaving the account at a zero balance.

If ever in the future you need pest services, we would appreciate a second opportunity to provide the best customer possible!

Sincerely,

Clark Pest Control

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I am happy Clark has decided to agree with my complaint. I only wish they would have listened you my side of the story in the first place instead of jumping to conclusions before allowing me to explain my complaint. I am not a person who is out to get something for nothing, but expect to be heard when I have an issue with a service I have hired to be done.

Thanks Again for issuing a credit for the last service billed to me.

Review: Service person didn't explain the $250.00 annual contract .

Did not explain spraying was an extra $ 94.00 until after.

Distress from not being able to capture 1 roof rat , we signed a

Contract with Clark Pest Control on 7/17/2013 for $250.00 . The service person set rat traps which they checked once a week for 4 weeks.It was during that time that we caught the roof rat using our own "sticky traps " which we were told wouldn't kill a roof rat .

We did not hear from the service person for several weeks until they called wanting to "come by to check his traps ".There showed no activity .While they were here they said they would spray around the perimeter of the house as preventative . Not explaining until after I helped carry their ladder out to the truck that we'd be charged $94.00.We feel taken advantage of by paying $ 250.00 + $ 94.00 for nothing we really asked for .Desired Settlement: We are requesting a refund from Clark Pest Control since we were the individuals in which captured and killed the 1 roof rat that had been plaguing our home. We never requested to have pesticides sprayed on our property since we own a dog and are organic gardeners . The service person failed to fully explain what the contract includes or that they charge for additional spraying which we did not ask for. We feel mislead and ripped off. We will never recommend Clark Pest Control to anyone ever .

Business

Response:

Initial Business Response

In response to complaint #XXXXXXXX that was submitted on 10/10/2013 for our customer, [redacted], acct# XX-XXXXXX, regarding his request for a refund of paid services that were rendered at his home. It was decided the entire amount of $344.00 will be refunded.

On behalf of Clark Pest Control, we would like to ask you to please accept our apologies for the problems you have experienced with your pest control service.

Sincerely,

Clark Pest Control

Review: I had a service with clark pest co. for a few months. the tech that came to service our property was great. $50 to service the inside of the property (we live upstairs in a apartment complex). But then I received a $100 bill because they came unannounced and sprayed the outside of the property....? Again I live upstairs in a apartment complex, what's there to spray outside?? I tried to dispute the $100 charge with [redacted], the manager, whom was not helpful at all. He told me my account had already been sent to collections and gave me a phone number for Coast to Coast, the collection agency. I then called the collection agency and they said they couldn't handle any disputes that I had to contact Clark Pest Control Company. No more then five minutes after I contacted Clark Pest Control again at which that time [redacted] refused to answer my calls.Desired Settlement: I would like to have my account reviewed and the $100 bogus fee for spraying nothing removed from my balance of $212.

Business

Response:

Mr. [redacted],According to our records, you hired us to perform a recurring maintenance service to help protect your residence from pests. You hired us (signed agreement available upon request) to control pests at your home for a minimum of 1 year on an alternate monthly basis and we priced our service fees accordingly. Our service is designed to protect the interior by controlling pests around the exterior where possible and this is exactly what we did. Interior treatments are only performed on anas needed basis for no additional charge at a mutually agreeable time. The agreement also includes the following statement: “Service fees apply even when access to parts of the property are blocked or inaccessible”.Based on your complaint, we are under no obligation to waive our service fees. We performed the work you hired us for: this is why our Pest Department Supervisor refused to waive $100.00.Despite these facts, we are here to serve our Customer first and foremost. Our dealings with you have clearly resulted in a less than optimal experience. As a gesture of good faith, I have decided to waive $100.00 from your balance. Hopefully in the future you will consider honoring your end any agreements you make as it’s unfair to the people you hire not to be paid once they’ve done their job. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I had a contract with Clark Pest Control which ended last year (2014) On January 13, 2015, I got a voice mail from Clark asking when they might come out and service our property. I was not able to call back until shortly after 5pm that day, because I work for a living. I spoke to a young lady and explained that my contract with Clark expired in 2014 and that I did not wish to continue at this time. She said the cancellation department had gone home for the day; however, she promised that a message would be left for them to call me back the following day. That call did not come, and I considered the matter finished.To my surprise, I got a bill in the mail on 2/7/15 for "services rendered on 1/14/15". I am mystified as to how this bill was generated. There was NO service visit on that day or any date in January or thereafter. To reiterate once again, our contract with Clark expired. We did NOT have a valid contract and did NOT order service in 2015.I sent an email to Clark, using the email address that is printed on their statement ([email protected]) on 2/7/15 reinterating that I DID NOT order service and I DID NOT have a contract. I mentioned that if the matter was not resolved, I would file a complaint with the Revdex.com. This email was not acknowledged or replied to. I received yet another bill today (3/6/15), this time with a "Finance Charge" tacked on to it. Apparently Clark Pest Control is deaf to every attempt to deal with matters like this in a normal, businesslike manner and resorts to fradulent billing. Needless to say, I will never use them again, and will discourage my friends and family to do likewise.Desired Settlement: Stop billing me for services that never were never ordered and never occurred. An apology is requested for the abysmal "customer service" that involves not calling back, not replying to email, and billing their customers for services that were not ordered and did not occur.

Business

Response:

Dear Mr. [redacted], On behalf of Clark Pest Control I would like to ask you to please accept our apologies for the problems you have experienced with your pest control service. Regarding the balance due on the account for total of $126.88, we are removing the entire amount will be written off leaving the account at a zero balance as it was an error on our part for not communicating with you to stop your account. Your account has been stopped, and no further service or charges will be applied. Our goal at Clark is to go above and beyond customers expectations and although we usually achieve this, we have clearly failed to do so in your case. We realize we cannot fix the issue you have already experienced, we would like to thank you for bringing this to out attention so we can learn and improve from it.If ever in the future you need pest services, we would appreciate a second opportunity to provide the best customer possible!Sincerely,Clark Pest Control ?

Review: In mid July 2015, I called Clark pest control to help exterminate mice in my garage and crawl space under my house. the service guy told me he would put me into the service program. He put several mouse traps in garage and in the entrance of crawl space and said would come back in one week. did come back in one week , but only check the mouse traps. I asked the guy to remove some mouse dropping in the entrance of crawl space, so we would know if there's new mouse dropping, but the guy told me, they only put mouse traps and will not do anything else.Clark charged me $120 for the first month and will charge $88 per month for the following 11 month for just put mouse trap, I don't think that's worth the service, because all he did is come and see if there is any mouse trapped, and did not resolve my mice issue.I called Clark pest to cancel but they do not allow me to cancel. When I signed contract, the guy did not tell me it's non cencellable.Desired Settlement: allow to cancel one year service contract.

Consumer

Response:

Dear sir, The Clark pest control service manager ( [redacted] ) called me just now , we have come to agreement …the company let me cancel the one year service.So, the case is closed. Thank you so much. Thanks[redacted]

Review: I have been dealing with a problem since Nov 2014. I had been on the Term-alert quarterly inspection program since 2008 that involved quarterly inspections and a statement with a bill for $114. My last inspection was Oct 22nd with Jose. Then I had an annual home inspection Nov 1st with [redacted] where he told me the program was changing to the Termite Indemnity Program. [redacted] explained the program and assured me that is was not a contract and all I need do is make a simple phone call to cancel at any time. I decided to sign up for the program and gave him a blank check as he requested for a monthly cost of $38. I told him that since I just had the service in Oct that I would start this new program in Jan 2015. He said if I had any questions to call and ask for [redacted] or [redacted]. I received a statement for the Term-alert program for Oct 22nd for $114 that would be for Oct, Nov, Dec. I mailed a check. I was very uneasy about the whole program. Shortly after I decided to cancel the program. I began calling Nov19th. Since then, I have made numerous phone calls asking to speak to certain persons named above and for the manager, [redacted]. Each and every time I was told that the person was not available and they proceeded to take a message. Either way I never received a call back. I had hoped that my messages got through. Then I discovered on Dec 5th Clark withdrew $38 dollars from my account using the blank check number and also cashed my check for $114. This is an overpayment. Again, I made several attempts to talk to someone without success. Because of this failure to return my calls, I could foresee this pattern continuing, so I paid my bank $30 to stop that check number. Then, Clark started to withdraw $38 again on Mar 5th, Clark just removed the money electronically without notifying me. I called again. Same story. I left messages regarding the $114 payment, overpayment, withdrawals and canceling the program. Mar11th I send a letter to [redacted]. No response to date.

Product_Or_Service: Termite Indemity ProgramDesired Settlement: DesiredSettlementID: Refund

The electronic withdrawals must stop.I want my blank check mailed back to me.I would like a refund in the form of a check as broken down here:Overpayment from my cashed check for Nov 2014:$38 Overpayment from my cashed check for Dec 2014:$38Electronic check withdrawal done on Dec 5, 2014: $38Electronic unauthorized withdrawal on March 5, 2015: $38Bank stop check fee Dec 2014: $30 And any future withdrawals Total $182

Business

Response:

Dear Ms. [redacted], I am writing you in receipt of a complaint filed by you with the Revdex.com. I apologize for any inconvenience or confusion we may have caused you. In looking at your account, it appears that you opted for our Termite Insurance Protection (TIP) November 11, 2014. The amount charged at that time changed from $114.00 per quarter to $38.00 per month. This reflects only a billing change, not a change in the servicecost. ($38.00 x 3 = $114.00).On November 11, 2014 a payment of $114.00 was posted to your account. This payment of $114.00 was credited back to your account on December 22, 2014. My records show that you have made one payment of $38.00 on December 5, 2014, one payment for $38.00 on March 5, 2015, and your account currently reflects a zero balance. (Please see attached documents) Ms. [redacted], you have been a longtime customer of ours and I sincerely want to do whatever it takes to make you happy, but I am struggling to understand why you feel you should be refunded $152.00 when in fact you have already been refunded $114.00 and have only paid $38.00 since that time.Please advise as to how we can proceed.Thank you very much!Sincerely,[redacted]Branch ManagerClark Pest Control- Belmont

Review: The Clark Pest person said that within two weeks the wasps would be dead I my attic area. I wanted him to go in and kill them, but he said he didn't go in small spaces, but he guaranteed that they would be gone in two weeks. The service was expensive, but I wanted them gone, dead. He called and it had been 4 weeks and they are still making noise. He had told me it was not abig deal, but others told me since, wasps are a big deal. When I told him I was unhappy and they were not gone in two weeks, he said "pest control is not an exact science". That means his original statement was a blatant lie. I want either someone to go in and remove the wasps or refund my $350 and I will look for another company. I am totally disgusted at his lies and hearing the wasps!!!Desired Settlement: Refund the $350 so I can find someone to go in the attic and remove the wasps.

Business

Response:

We have agreed to refund the full $350 payment made to us by Ms. [redacted]. Our goal at Clark is to go above and beyond customers expectations and although we usually achieve this, we have clearly failed to do so in this case. We have notified the customer by e-mail that we will be sending a refund immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: service done incorrectly, complaint 1

lawn arreation, not done correctly

I paid 119.00 for service and 5-23 and dont remember about arreation, I have been trying to solve this since june 2013, I have been with clark for several years. my service man moved away and the replacement man they sent did a poor job. I now have ants, fleas in my house and yard, over run with spiders, nests all over. weeds over run. they also told me my lawn need arreation.

I complained and a man who said he was manager came out. said my lawn was dry because sprinklers and need water 2x a day. I advised the sprinklers and watering have not changed since lawn installed--I have always had the greenest lawn, now it was burnt looking.

he agreed that man did not remove the spider nests, I had ant activity near house and my dog for the first time has fleas. he said they would come back to fix problem--but to bad on the lawn. he has never come back to reservice as per the guarantee. so I told him I would change companies after they fixed the problem. never came back and ignore my requests for re service and I paid both bills.Desired Settlement: I want my house re serviced in and out no charge. I want the lawn arreation money refunded as according to him I did not need it, but they recommended it--he was extremely rude both in his speech and manners. and left saying he would return withen 3 days and it has been a month,

Business

Response:

Initial Business Response

As per [redacted]'s request, a refund of $122.58 has been issued back to her on 09/17/2013. A Route Superviosr went out to [redacted]'s home on 9/20/2013, to perform a no charge interior & exterior treatment.

Final Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

they have re sprayed--but I am still noticing fleas in the house getting on the dog,

Review: Contacted the local Clark Pest control in Milpitas, Ca Topaz St for a quote on a termite fumigation and was contacted by a [redacted]. we scheduled a first appt with overview of the pests visual in the home living room and outside in deck/wooded area. I was confident in his sales approach and set up a date for fumigation on Feb 5-7 2015 according to his guide/process instructions. Referral's were given for discounted quote/rate. Was unaware they would sub the work out to independent companies that were not accredited with the Revdex.com as Clark was,and the company they used was "[redacted]" Owner [redacted]" cell phone [redacted]t. This company was not even in the list of Fumigation services in the Revdex.com had I known the name of the sub contacted company ahead of time I would have not followed through with the Fumigation Service Clark had sold me and quoted. Fact being I was set up and burglarized on Day 1 or day 3 by these two companies and have lost all my Jewelry /valuables and electronic items and more. Neither one of them have tried to contact me pertaining to my losses. Police were notified and report taken,as they left and staged the burglary leaving the police to find the knife which was used to slit the tent with perfection to the family room window. It Rained all days/weekend of the job and no trace of mud in my entire home with White carpet and White Leather sofa where they entered. They had my front door key which [redacted] stated they needed to review the household and have not provided me with records of possession of my key nor the employees on-site at the time of the job's duration.I have been billed by Clark expecting payment for a loss of mine for almost 10K dollars to date in personal items stolen and punitive damages of this violation of my once sanctuary and home of ours. I no longer feel safe while both Companies had access to my home and ample time to make copies of all my keys in entire home.Desired Settlement: To date no one in the Clark Co. or [redacted] company has tried to contact me by phone or email as they have my contact information upon contract. I would like Clark's management and Customer Service review this complaint prior to me taking futher legal action to resolve this request for payment by Clark when I feel you should file a claim against Clark general liability Insurance which all accredited businesses require by law and take care of my personal losses and Insurance claim.

Business

Response:

Mrs. [redacted]s home was broken into during a fumigation being performed by [redacted] contracted out by Clark Pest Control. Prior to the fumigation Mrs. [redacted] was informed in writing in the Occupancy Notice that [redacted] would be the company doing the fumigation for Clark Pest Control. Mrs. [redacted] was also notified in writing about the home being vulnerable to break- in’s during the fumigation process and that we do not provide on-site security. It was also recommended that she take additional measures to protect her home including contacting the police about extra patrols during the fumigation, hire on site security, take valuables out of the home and notify the neighbors about the fumigation on so they can watch the home. On Friday the vents on the tarp were open to allow the gas to release from the home and Saturday when the crew showed up to remove the tarps they had noticed that the tarp was cut. Noticing that they called Mrs. [redacted] and notified her that there was possible break in and was asked to come to the property prior to the license going into the home. She was out of town and could not get there but she was able to get her brother and son to meet the fumigator. They arrived in about ten minutes and when they did the license went into the home to scan for gas so he could allow them to enter the home. The brother and son went through the home and did confirm that the home had been broken into. They contacted the police and the licensee contacted [redacted] from Clark and [redacted] from [redacted]. Both of them came out to the property that day on Saturday afternoon to see what they could do along with giving support to the home owner. When they showed they were asked remove their shoes as the carpets were just recently cleaned. They went to the living room on the left side of the house where a window had been forced open and there were visible foot prints on the couch and carpet. [redacted] gave them his business card and asked them to give it to the police and that he would provide anything they would ask for. [redacted] did follow up and have his HR manger contact Mrs. [redacted] and gave her there information to give to the police. [redacted] was later contacted by Mrs. [redacted]s insurance company and he gave them a statement. The fumigation that Mrs. [redacted] contracted Clark Pest Control to perform for an agreed price of $1900.00 was completed and the termites have been eliminated. I am sorry that Mrs. [redacted] home was broken into and that she feels violated as would I if it were my home, but this was the act of a burglar and not [redacted] or Clark Pest Control. I am including the Occupants Fumigation Notice, Security Notification Owners Checklist Prior to Fumigation. If you need any further information on this I can be reached at [redacted]Branch Manager

Consumer

Response:

I am rejecting this response because: My request to Clark Pest control was Customer Service and a Refund for compensation of my losses at my home due to the job contracted with Clark Pest and their hired subcontractor. I received as postcard from Clark last week to complete as their GOAL was to provide me with the best possible Customer Service. This has not even been attempted or a consideration for compensation at a fair amount for all of my losses and violation of my home invasion due to the work of Clark and [redacted]. Reputable companies strive for the satisfaction of the Customer Experience and services they provide. This is not even measureable and negative at this point in the process of Clark Pest control. No respect was shown or consideration was communicated by a GM named [redacted]. My response to your corporate quality survey/postcard will be, Not contacted to confirm my complete satisfaction, No to was I informed about the warranty program, No to questions/concerns in a professional manner, and the list goes on. No I would not likely refer or provide recommendations to a friend or colleague as I work in a very large network of Corporate Real Estate companies and also High Technology professionals who can learn the by my situation that Clark cannot be trusted or care about their reputation of a Customer Service company.Regards,[redacted]

Review: In April I called Clark pest control to cancel my services; on both calls I was transferred to & spoke to a manager. The first time called I told the manager my hours were being cut at work & I could no longer afford their services; he convinced me to wait until the end of May. He explained that my next service wasn't due until May & therefore nothing was due until services were provided. About 2 weeks later I called again & again spoke to the manager & told him that my hours weren't picking up at work & that I needed to cancel my services. He said no problem; it's been cancelled. I few weeks later I get a call from a Clark's representative demanding payment for $82.48; I proceeded to explain to her that no services were rendered & that I had cancelled my services over the phone with a manager; she kept demanding a payment saying that all cancellations had to be done in writing; I proceeded to explain to her that the manager never told me that I had submit something in writing & he told me it was cancelled over the phone.I few days later I received a letter from a collections company in behalf of Clark pest control demanding payment &that if I continue to refuse to pay it will go against my credit report. No services were received or rendered so why should I pay them for something they never did because I cancelled my services!Desired Settlement: I want them to cancel my services as per my previous conversations with the office manager. I want them to contact the collections company they hired to let them know nothing due on my account; since no services were rendered or received.

Business

Response:

This is in response to the complaint, submitted on 5/28/2014, for our past customer [redacted], account #[redacted]. Regarding the balance due on the account for total of $84.94, it was decided that the entire amount will be written off and the account will be removed from [redacted] for collection.

Although it was originally our intent to collect on a balance owed on the account, it is also our mission, as it states inour mission statement, "our mission to exceed client expectaions with the most effective pest control in then the world! ... and that this is to be done in an ethical, professional, responsive, and caring manner".

After careful review of the letter, it was decided that if the customer does not feel they owe the amount due on the account or is in any way dissatisfied with the service, we will not charge them for it. So therefore, we will the remove amount off and remove it from [redacted].

According to the our notes, it states that the customer was moving out of the area, so we are most apologetic that we could not coordinate a discussion on a previous occasion to discuss this matter of great importance.

We believe that our customers are always right and we will remove the charges of $84.94 from this account balance.

Sincerely,

Clark Pest Control

Review: Contracted with ClarkPest Control to eliminate white fly infestation in front yard shrubs. Charged $95 to do sestemic and external leaf spraying. After several weeks problem still existed. Came out again at no charge to respray. After several weeks problem still existed and spread to backyard. After several calls to complain, technician and quality assurance person came out. Did not even inspect shrubbery, but said that since did not sign up for monthly service, there was no guarantee. I said I did not want monthly service, paid to get rid of white fly problem and expected problem to be solved. Clark personnel left, leaving me with worst white fly problem then when I called them.Desired Settlement: If they will not come out and take care of problem then refund $95 initial payment. Since problem is getting worst by the day, I have contacted another pest control company.

Business

Response:

Mr. [redacted] has not been charged anything since October 24, 2012. We saw that he was unhappy and therefore did not cash his check for the service performed. We did treat (successfully) 5 trees on his property (at no charge) and those trees are not currently experiencing an issue with whitefly. The affected areas are currently in shrubs, planter beds, and a lemon tree (which we will not treat, as lemons are consumed by humans).Mr. [redacted] discussed the benefits of an ongoing service with QA supervisor [redacted], and (after consulting with another pest control company) has decided that there is value in an ongoing service and has elected to start service with Clark. His initial service is to be performed Monday July 27th by [redacted] and the Ag tech that services Pacifica.

Review: I cancelled my service with the company after my contract expired. The next due date, a tech showed up to spray. My aunt (who doesn't speak English) called me when they rang the door and she immediately called me. I spoke with the gentleman and told him that I had cancelled and they were no longer treating my residence. He said that he didn't have it in the file but he would note it and he would not spray. The following month I receive a bill for services rendered. I immediately called and left a message. The supervisor called me back and said that after I canceled I was supposed to call back and talk to a supervisor to cancel. I told him that if I cancelled once, why did I have to cancel again. He said he would talk to his technician. He called back about an hour after and said that he talked to the technician and the technician said he sprayed. I re-iterated that he did not spray because I talked to him when he got there and told him we had cancelled, and he told me he wasn't going to spray, and that my aunt was there and he left as soon as we hung up. I am not going to pay for this service.Desired Settlement: They need to void invoice number [redacted]. I will not pay for a service they did not provide.

Business

Response:

This letter is in response to complaint #603213 that was submitted on 12/2/2014 from our former customer, Johanny Barnes, acct# [redacted]3. Regarding the balance due, $100.34, we have decided to write off the entire amount, leaving the account with a zero balance. Sincerely,Clark Pest Control

Review: The very first origin scheduling I discussed with this company that I could could keep a billing card on file for future billing of scheduled services. It was confirmed that it would never be auto billed and services would be scheduled only with my permission. When I came home today 9/16/15 there was a service tag that Clark Pest had cone into the property without permission and performed a service that I never was notified of. We have a puppy and one daughter with a heart medical issue and no person or company has ever had any permission to do anything with chemicals on our property without notice and without specific information of what they are doing for safety and preparation. On the service tag was an invoice that they are billing me for $125 for this unscheduled service. During the first call and conversation I was told a service would never to be done without my notice first or be billed without my permission. This is a dishonest business practice otherwise I would have been a happy customer even though the first service did not do anything for our property and paid another professional to do the job required after Clark came out. They actual came out twice because the first visit was misdiagnosed.Desired Settlement: I am willing to pay for this unscheduled service on 9/24/15 with the card on file and do not want to business with Clark Pest in the future for this dishonest practice. I do not appreciate this at all and would rather find a company that will be honest and respect my finances and the safety of my home and family.

Consumer

Response:

There is no further action required the issue has been resolved regarding Clark Pest Control in Reno NV. Service address was 40 Desert Dude Ct. thank you

I"m positively impressed with the services I received. When I called Clark, I didn't know what to expect. I used a different pest control company in the past and they where not very efficient or customer service oriented. I had a completely awesome experience with Clark. They where courteous, efficient and knowledgeable. [redacted] came to my home was very respectful, assessed de situation, explained the process and started working at it the same day. I love my new Clark pest control company. Keep up the good work. I will recommend it to everyone I Know. Thank You for taking care of your customers.

Review: My home experienced some major termite issues in 2006. It was a very expensive job to remedy the problems. So the last thing my husband and I wanted was a repeat of a very unpleasant and costly experience and therefore we decided it would be prudent to sign up with Clark Pest Control. Their brochure stated they had been "providing peace of mind for five decades". They performed their initial inspection on January 15, 2007 and we have the records showing our payment of $2,164.00 to get things started. We have a copy of the "Special Service Notification" showing they installed 75 gallons of Termador SC and installed the "Term Alert System".

Since that time we have paid Clark another $3,200 to Monitor for termites.

This last fall we found out "surprise" we have a termite infestation, which cost us another $4,961.29 to fix the problem. We can forward the description of the work done and the receipts for the expenditure.

And we have told them we want to terminate their services and yet they still continue to send us a bill!

The Clark Mission as stated is to "Exceed clients expectations...." and we believe their advertising is deceptive!Desired Settlement: We would like a refund of what we have paid them. The $3,200 plus the $2,164j for a total of $5,364.00.

Business

Response:

Dear Ms. [redacted], After the review of your concerns, we have agreed to issue you a refund in the amount of $5,364.00. Our [redacted] will deliver it to you. Clark Pest Control prides itself on exceeding client’s expectations, and we apologize for any inconvenience this has caused. Feel free to contact us with any additional questions or concerns. Sincerely, Clark Pest Control

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Since November 2013 I have seen a finance charge for our contracted services with them: termite inspection 135 USD and insect spraying outside 4 buildings on our property 110 USD. Nice fees seriously! I am [redacted] wife of [redacted] writing to stop this finance charge from increasing. Today service was done for termite inspection at about a dozen (will review number) sites drilled on our property. What did I do to stop this finance charge? I have telephoned in my somewhat emotional voice and the gal there said she would stop it. She, Amanda Stoger(sp?) didn't. Also I wrote an e-mail dated 12/1/2013; copy at home property. Today is February 27, 2014 and the finance charge is now 3.30 USD.Each of these invoices state NET 30 DAYS. I have paid within 30 days using my spouse's bank check for each service because there is one service almost every month from Clark Pest Control Company. The above two services were suppose to be one a quarter but they come around more by contacting my spouse primarily to schedule either service. Today was special since I personally have requested that the CPC Technician leave a receipt and comments about what the inspection found. Now this pest control company changed their behavior in leaving a paper invoice 4Q2013 or August 2013 was the last time they gave me a paper invoice.Invoice 14864337 November 19, 2013, FC 1.65Statement dated 1/31/14 claims 1.65 FC.Invoice 15180932 February 27, 2014, FC 3.30.Before November 2013 no problem on finance charges at all. In October 2013 our property was suppose to be inspected underneath (crawl space) but that was not totally completed in my understanding. Now this pest control offered it for free. [redacted]Desired Settlement: Remove finance charge since we have loyalty with this pest control company since last decade! We used this company for termite removal for the whole house, and they are good people. However their invoices claim NET 30 DAYS. Payment goes out close to or within 30 days from our house. Or, this pest control company can revise their invoices to read NET 10 DAYS. (Note: payment will go out within 10 days due to this creeping finance charge and I demand your voice in this matter.)

Business

Response:

Dear Mr. [redacted],

Review: [redacted] Pest services has not performed the agreed upon work. They show up at our home when no one is home and charge us for work not performed.

We are set up for bi-monthly services. In January [redacted] sent us a bill for services that were not performed. They came to our home when no one was there and were not able to get into the backyard to perform services due to locked gate. I called the company and they let me know that they perform services around the 18th of each month and that I should be getting a post card (which we never received, so the manager changed it to a phone call in January.) In April we received a bill that [redacted] was at our home on March 14, however, no one was home that day and when I called to discuss it with the company again, I was told that it is the customer's responsibility to call them to have them come back out to perform services, even if the representative never before the services per the invoice we were sent. This is dishonest and clearly a violation of our agreement. Our yearly agreement ends May 2013, and I called them again on May 9 to discuss the issues we are having with them. The representative named [redacted] told me to have my husband call them and he would discuss it with him. Discrimination against speaking to a woman I presume? They violated the contract because the agreement states that they are to notify us before their scheduled visit and we were never notified at any time during the course of the contract. Then the company stated that it is the customers responsibility to call them and let them know if we didn't get service?? How can the company bill for services that were not performed if they are not sticking to the original date schedule of the 18th of the month? This company has been very difficult to deal with. I told them since we have not been receiving services from them, that the contract is no longer valid. We have one more treatment left in May, but I asked them not to come, because they still owed us services from March that we did pay for and did not receive. Desired Settlement: I would like a one month refund for the month of March when we did not receive services in the amount of $86.30.

Business

Response:

Business' Initial Response

Contact Name and Title: [redacted]

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@clarkpest.com

As per their request, a refund check for the amount of $86.30 for the March service was issued back to them; and we have canceled their account.

If they would like to restart service at any time I will do their first service at no charge.

Milpitas Branch Manager

[redacted] Pest Control

Review: The sales person told he his special bait would trap the pests. He said they would come out multiple times and check the traps. He said he would spray the basement for insects and rid the yard of ants if I chose. He said a one time service was the same cost as multiple services. All not true. Traps have sprung with no pests in them. Only one time did he come out to check the traps. When I called to have someone come out to spray the basement, I was told that they do not spray dirt or wood and it was not their service. I called to have him come out for the traps and ask again about the basement spraying, he said it would be 4pm. After he did not show, I called and he said he was still at another appointment and he told me after 4 pm. This is not true. I feel like I was lied to and no services were completed and his sales speech was a lie.Desired Settlement: I would like a refund and no services.

Business

Response:

Dear [redacted],

Review: About 3 months ago, I called the company to come out and look at a Shed that had termites. I asked for their advice, and decided to spray it, and take care of the termites locally. The bill was roughly $1,000.00, and I paid the bill. Well, I looked again, and the termites are still there, and 2 days ago, I had them come back again. The person that came and spray the termites again, mentioned that the termites were underground and the only way to treat them to be removed permanently they needed to Tent the Shed, and the termites underground. I called [redacted] Pest Control and was treated very poorly. They wanted me to pay them more money; I already paid them $1,000.00 to fix an issue that was never fixed. If they needed to do all of this, they could have done it at the beginning, and quoted me a price. I have

used them before, and was [redacted] with their services. I feel like they were looking for money, and returning customers should not be treated this way, or anyone else. I didn't even get a quote for the remaining balance.

Desired Settlement: Please take care of the termites; I paid you for the service. If they knew I had underground termites,

they should have told me from the beginning. I have been a customer of theirs since 2006, and I really

think how they handled my situation was very unprofessional!

Business

Response:

Business' Initial Response

Mr. [redacted] was contacted by our Milpitas Branch Manager, [redacted] informed Mr. [redacted] that any treatments to be done on his shed will be done at no charge as he is still under warranty from the Termite work already completed. Mr.[redacted] was fine with that, and agreed to meet with an inspector on May 10th to arrange for treatment.