Clark Pest Control, Inc. - All Area Locations

I am rejecting this response because: I canceled the service immediately as instructed by [redacted] the service tech and do not owe any additional charges. Why do you refuse to admit the truth and continue with this ?? I need the collection to be removed from my credit. I was told I could cancel the next day and I did by phone as well as by mail...Why do you have your techs give this presentation then make cancelling so hard? This is a terrible business practice and I see many other complaints about Clark this is not an isolated incident. You never answered my question do you require a one year contract to be signed for 1 spraying? Why can't you do the right thing here and just admit the mistake your office made ?

Dear Ms. [redacted],  After the review of your concerns, we have agreed to issue you a refund in the amount of $5,364.00.  Our [redacted] will deliver it to you.  Clark Pest Control prides itself on exceeding client’s expectations, and we apologize for any inconvenience this has...

caused.  Feel free to contact us with any additional questions or concerns. Sincerely, Clark Pest Control

Mr. [redacted] has not been charged anything since October 24, 2012. We saw that he was unhappy and therefore did not cash his check for the service performed. We did treat (successfully) 5 trees on his property (at no charge) and those trees are not currently experiencing an issue with whitefly....

The affected areas are currently in shrubs, planter beds, and a lemon tree (which we will not treat, as lemons are consumed by humans).Mr. [redacted] discussed the benefits of an ongoing service with QA supervisor [redacted], and (after consulting with another pest control company) has decided that there is value in an ongoing service and has elected to start service with Clark. His initial service is to be performed Monday July 27th by [redacted] and the Ag tech that services Pacifica.

Mr. [redacted],   Thank you for bringing this matter to our attention. The management team from our Livermore office has made attempts to reach you to discuss your concerns about the work that was done at your property. In your last e-mail response you said that you would absorb the cost of...

cleaning and repair and that the matter has been closed from your side.   At Clark Pest Control, we pride ourselves on exceeding customer expectations and I am sorry that you were dissatisfied with the service we provided. We still welcome the opportunity to discuss this matter with you if you would like.   We appreciate the opportunity to do business with you.

I am rejecting this response because:  The company asked me to trim my trees, which I did within days of the request.  The company also mentioned the bird feeder.  Since then I have been putting the bird feeder away at night, and the seed is stored in metal containers, which the rodents cannot access.  I have done everything Clark Pest Control asked me to do, including installing a new garage door so that rodents cannot enter the garage by crawling under it.As for Clark's comment that, "Our technicians and supervisors have made several attempts to contact Ms. [redacted] and have left her multiple messages" -- this is untrue.  Since I filed the Revdex.com complaint, one message was left yesterday (Nov. 1) but I spent most of the day in the dentist's office and was unable to return the call from "[redacted]."  I called back today, Nov. 2 and left a message returning his call but have not heard from him. There have absolutely been no "multiple messages."  None,  zero, only one yesterday.  [redacted], the person who takes care of my home for Clark did call last week and I answered his call and he came to my home that day to reset traps.  Before that, I had not heard from any Clark rep for some two months.  Until I heard from "[redacted]" yesterday, I thought that Clark had decided to just ignore the Revdex.com complaint.  Why would I ignore calls from the company when I want the issue resolved?  It makes no sense.

Ms. [redacted], We have refunded the $84 payment made to us for the weed service added to Ms. [redacted]’s general pest control account. Ms. [redacted] added weed service to her existing general pest control account in September 2015. We performed a complimentary initial service on 9/11/2015. That service...

was to be continued on an alternate monthly basis, alternately from the general pest control service months. That service was only performed once before we received the request to stop providing it. Ms. [redacted] has been a valued pest control customer since January 2013 and we appreciate the opportunity to correct this misunderstanding. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
 This matter was resolved with the company directly.  It would be nice if your e-mail had a reply button. [redacted]

Our records do confirm that the customer called the office two days and eight days following the initial visit of 2/25/10. The purpose of the two calls was not to cancel the service, as indicated by the customer, but
to request additional service appointments.
On Saturday February 27th, 2010 the customer called to request additional service inside the home. This service was provided on Monday March 1st. Since the service required access to the
inside of the home, the customer met with us at the agreed upon time. No request for stopping the service was made. On Friday March 8, 2010 customer called to request additional inside service which was provided later that day. Again there was no request to close the account. These additional services were performed at no charge as provided by the written guarantee in the Service Agreement signed by the customer. These requests for additional services clearly indicate the customer's intent to utilize the services he contracted for and continue with the service.
No communication to the contrary was conveyed until July 13, 2010.
In the mean time the April and June chargeable services had been completed as per the signed agreement. The customer was released from the One Year Agreement without penalty or charge upon receipt of this request however the balance for the services already performed are correct and due.
The customer was made aware of the balance on several occasions and had ample opportunity to remediate.

There is no further action required the issue has been resolved regarding Clark Pest Control in Reno NV. Service address was 40 Desert Dude Ct. thank you

This letter is in response to complaint #603213 that was submitted on 12/2/2014 from our former customer, Johanny Barnes, acct# [redacted]3. Regarding the balance due, $100.34, we have decided to write off the entire amount, leaving the account with a zero...

balance.  Sincerely,Clark Pest Control

This is in response to the complaint submitted by [redacted] on behalf of [redacted], at [redacted].Miss [redacted] is unhappy with services that were provided to her by our company (Clark Pest Control) during the month of January 2015. Miss [redacted] employed our service to...

exclude rodents from entering into and taking harborage in her home.On January 12, 2015 one of our Representatives ([redacted]) provided an estimate to Miss [redacted] in the amount of $225.00 for the initial service which would include sealing up some holes and setting out some rodent traps, then $109.00 every other month for a minimum of 1 year to maintain her home for the purposes of a pest management program. At the time of the estimate Miss [redacted] informed [redacted] that she will be getting other bids.On January 13, 2015 Miss [redacted] called our office asked if [redacted] could call her as she decided to employ our services and start that same day. She was informed that [redacted] was in a meeting and that she could schedule [redacted] to be at her home between the hours of 3:00-4:00 p.m. to start the service. At approximately 4:05 Miss [redacted] called our office to inquire where [redacted] was as he had not yet arrived to her home. Our agent informed her that due to his morning meeting he was running a little late and that she would have [redacted] call her. At 4:10 p.m. [redacted] began the service at the residence. He installed exterior bait stations as well as some interior snap traps that were set 90 degrees from the wall as are designed and sealed up some possible entry points for the rodents. We were unable to perform the pest control portion of the service at that time due to the occupant being present. It was late in the day at this point and we would have had to ask the occupant to leave while the material was being applied and also to allow for sufficient drying time. [redacted] timed out of this account at 5:02 p.m. having spent 52 minutes there in total.Miss [redacted] was apparently upset due to the fact that [redacted] did not go into her attic to check for rodents in this area. He explained to her that the attic area is not where the rodents were gaining access to her home but rather that the areas that he sealed up were where they were gaining access. During the time of sealing up some holes she showed [redacted] a hole in a vent that she says the cable man caused while running some cables. She asked to state in his inspection that they were the cause of creating an access point for the rodents. [redacted] politely told her that he does not have proof of that and that he will not include that in his findings.  On January 20, 2015 Miss [redacted] called our office to cancel a call back service we had scheduled with her. The scheduled service that she cancelled was for us to provide her with the pest control portion of the service. We did not hear back from Miss [redacted] until January 27, 2015 when she called the office and spoke to our pest supervisor, [redacted] Purcell. During that conversation she told [redacted] she wanted to discontinue the service as it was not done correctly and that she had another company come out and inspect the attic where they found droppings and a possible hole in the roof. [redacted] asked her several times if he could come out to evaluate the work done and she repeatedly insisted that her mother who apparently lives and owns this home would not be comfortable with him in the home.Additional dialogue took place over this matter with [redacted] and ultimately she would not allow us to come to the home to correct any efficiencies that we created. She is claiming that both [redacted] and our office supervisor [redacted] both hung up the phone on her during conversations. This type of behavior is NOT tolerated by our company, it is unprofessional and uncalled for. Our notes clearly state that during these conversations, which in fact, Miss [redacted] was the one that hung up on us.I only wish that we could have had an opportunity to access the home and make any corrective repairs to Miss [redacted]’s concerns, we would have gladly performed any and all repairs to her satisfaction if we would have been given the opportunity. As far as the letter that was written to the Revdex.com from Miss [redacted] expressing her version of this unfortunate circumstance, it is apparent that she feels she was taken advantage of and that is certainly her right, however, as stated before Clark pest control stands behind all of the work that we perform, and we still would even after this complaint, if only we would be given the opportunity to do so.If you should have any questions please feel free to contact me at my office between the hours of 8:00 a.m.-5:00 p.m. Sincerely, [redacted]Branch Manager

Attached is the documentation the Revdex.com requested regarding this complaint. As stated at the end. Unless the customer can provide documentation to the contrary we should request that the Revdex.com find this complaint to be without merit and close the issue in our favor.
Thank you.

We did inform Clark Pest Control of the damage to the Yard & Gutters via E-mail.To date, we have not received a response from Clark.We had a quote for repair of the Gutters but have not had the repair done yet.We are not asking Clark Pest Control to modify the Invoice but to fix the damage to the Gutters and yard.If you have any questions, please feel free to call me at [redacted].Thank you for your help on this matter.[redacted]

Review: The manager for Clark's Pest Control was contacted the day before service and notified that this service was not needed. The manager was informed that this type of service needs approval of owner of the company, [redacted], and this was not given. Even after the manager was notified, A SERVICE TECHNICIAN WAS STILL DISPATCHED AFTER ALL MANAGEMENT STAFF HAD GONE FOR THE DAY.A formal letter disputing this charge was sent out on 08/10/2015 with no response.Desired Settlement: This charge needs to be credited and removed from all reference to [redacted]. The owner of [redacted] did not request this service, nor did he approve this service. The manager of Clark's Pest Control was notified before the date of service, and still chose to ignore repeated cancel requests, then dispatched his technician after hours.

Business

Response:

Mr.

[redacted], As

a sign of good faith, we will be applying a credit to your account for the

amount of your July service and will also be waiving the finance charges

applied to the account. The

Year Round Pest Away Agreement was signed and authorized on June 16, 2015 for

service to be completed for the months of June, July, September, November,

January, March and May (attached). We

do require a 30 day written notice to cancel an active account, as well as

authorization from a supervisor to stop an account before the initial year of

service has been completed. Your request to stop this service came 4 weeks

after the service began. We

received your written notice to discontinue service on July 16, 2015

and agreed to discontinue your service as of August 16, 2015. Service was due

to be completed on July 30, 2015. This was communicated to [redacted] on Monday,

July 20. We completed that service and canceled any further services per your

written request. Once

we apply the credit to your account there will be a zero balance. We

apologize we were not able to meet your needs. [redacted]

Review: In Sept or Oct 2014 I was overseas and one of female employees suspected a POSSIBLE rodent problem in my work office. She panicked and I asked her to call Clark Pest Control for a one TIME FEE for a month of weekly service to detect an issue and lay some rat traps. I have used Clark for my home services in El Dorado Hills for 14+ years and this issue will have major consequences of my continued support for Clark. Since then month after month I get a $147 bill and no rats has ever been trapped within our premise. I told the visiting pest control employee about my concerns and he brushed it aside as none of his concerns. In other words, they just want the remaining balance of the $1800 even though there is no infestation nor do we wish to retain clark other than an initial visit to determine the problem. Again the requested service was only for a month period, not annually as they now claim.Now they have sent a collection agency after us for the simple premise of a contract, no cancellation grace period, no other choices. I need this contract problem rectified asap and the collection agency called off.Desired Settlement: Rescind everything as I have paid the initial visit fee and call off the collection agency cause right now its nothing but simple fraud and arm twisting.

Business

Response:

This is in response to a complaint submitted by [redacted] Marketing/[redacted].Mr. [redacted]’s service has been cancelled since 12/04/2014, the amount owing is the result of services that were rendered as outlined on our service agreement for 3 months. 2 of the 3 months were signed for. Clark Pest Control does not perform one shots for rodents and would not have on that date. The service was started on 8/28/2014, serviced on 9/30/2014, 10/29/2014 & 11/28/2014. We have signatures for the 9/30/2014 as well as 10/29/2014 services, the 9/30/2014 service was in fact paid for with the same form of payment as the initial service. On 10/03/2014 "Jackie" called in stating that her boss wanted payments stopped taken out of their credit card and that they will be mailing in payments when they get the invoice. We did in fact stop that process. Clark Pest Control received a phone call from "[redacted]" on 12/04/2014 requesting to cancel the service, since he felt they are no longer seeing pests, the service was in fact stopped.From reviewing the records I do not see where we received a call questioning the amount owed or why we were continuing to come out to do said services.Regards,[redacted]Branch ManagerClark Pest Control

Review: Clark was providing services for my 83 yr old grandma who was living alone at [redacted] They had talked her into automatic payments which she did not understand and had asked me to cancel early this year, which I had done. At that time I was told she was billed $80 every other month.

My grandma's health has declined and has had to move in with me so I called to cancel service and discovered that they have started auto payments again and have been charging $84 every month for "pest and lawn care". I strongly believe they have taken advantage of an elderly person living alone. This is very inappropriate and her lawn has in no way been cared for.Desired Settlement: I feel they have over charged her for the services they provided.

Business

Response:

Ms. [redacted], We have refunded the $84 payment made to us for the weed service added to Ms. [redacted]’s general pest control account. Ms. [redacted] added weed service to her existing general pest control account in September 2015. We performed a complimentary initial service on 9/11/2015. That service was to be continued on an alternate monthly basis, alternately from the general pest control service months. That service was only performed once before we received the request to stop providing it. Ms. [redacted] has been a valued pest control customer since January 2013 and we appreciate the opportunity to correct this misunderstanding. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Last May 30 2014 I ordered a service to kill the ants to one of my property that I manage in [redacted]. Clark Pest Control sent a service guy to spray last Monday June 2, 2014. The following day my tenant complaint that ants is all over the house. I emailed [redacted](supervisor) and forward the complaint with pictures and he told me that there is no guaranty of one time service.In my understanding when he told me that there is no guaranty if I only order a one time service is that the ants will come back in a Month or so. But It looks like they never kill the ants at all. [redacted] emailed me that in order for them to go back is for me to pay again for 1 time service or convert my order to a 1 year contract.I fill that they are ripping off people.Customer must satisfy if they pay $150. According to my tenant the guy who went out there spent only about 5 mins of work.Desired Settlement: They better go out again and do a real service or refund our Money.

Business

Response:

On behalf of Clark Pest Control I would like to ask you to please accept our apologies for the problems you have experienced with your pest control service. Our goal at Clark is to go above and beyond customers expectations and although we usually achieve this, we have clearly failed to do so in your case.

In response to the complaint filed by [redacted] regarding proerty [redacted]., we have rendered a no charge full service on Friday, June 13th, 2014, following the paid One Time Service rendered on June 2nd, 2014. Our Service Supervisor, [redacted], met with the tenant "[redacted]", who was content with the treatment.

We have made attempts to speak with Mr. [redacted], but reached voicemail, to inform him of the service, and to please call us back if he had any more concerns.

If ever in the future you need pest services, we would appreciate a second opportunity to provide the best customer possible!

Sincerely,

Clark Pest Control

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Dear Ms. [redacted]

Your letter dated April 2, 2015, arrived today. I don’t know if your opening comment is a sick joke, or employees of Clark's enjoy provoking, annoying or infuriating its previous customers. When I returned to Southern California for Portola in October 2013, I cancelled my service with Clark's. Since I am on Auto-Pay I didn't realize Clark's was still serving a home that I didn't live in until a member of Clark's called me in October or November of 2014. Your service center indicating my credit card was about to expire requesting a new credit card number so you can continue servicing a service I previously cancelled. I advised the service center I had cancelled the service in October of 2013. I also informed her I would contact the present occupants of the Portola residence and determine if service was still going. They informed me no service was being rendered nor were they using any pest control. I called Clark's service center back informed the female employee they were not receiving service and I would not give her any credit card information and cancelled my service again. Apparently that wasn't enough for Clark's. With no credit card information for billing and two requests to cancel service, Clark’s continues to service and then send me bills for services. I contracted your service center and I was advised I would need to speak with “[redacted].” However, [redacted] was not in and I had to leave a message. When I was able to speak with [redacted] it was like speaking to a broken record. All [redacted] cared about is what some other employee entered into a data base of a brief synopsis of what was discussed. He also made it abundantly clear if I received a bill, services were rendered. He also indicated the “data base” didn't indicate I cancelled my service he wanted to know how I wanted to pay. Since I felt like a victim at this point, and simply requesting the service to stop over the phone wouldn't be entered in a “data base”, I hung up. Still to this dates, and even in your letter, you do not acknowledge I have requested all service to stop, but instead, offer easier ways to pay for a service I clearly don’t want and have requested to stop but apparently still paying for.

It may be simply your data base doesn't allow anyone to enter a customer is cancelling a service, or employees are trained NOT to hear those cancellations. Whatever the reason; and keeping in the tradition of “[redacted],” I want to make it abundantly clear, I AM DEMANDING MY ACCOUNT BE CLOSED AND CONSIDER THIS CHECK (#[redacted]) AS FINAL PAYMENT. In addition, I want a confirmation number or correspondence from Clark’s Pest Control acknowledging my account is closed and I DON’T NEED YOU. Furthermore, the Revdex.com will be provided a copy of this letter. I believe you are targeting customers and I feel an investigation should take place to protect its citizens.Desired Settlement: I want a confirmation number or correspondence from Clark’s Pest Control acknowledging my account is closed and I DON’T NEED YOU. …… I AM DEMANDING MY ACCOUNT BE CLOSED AND CONSIDER THIS CHECK (#[redacted]) AS FINAL PAYMENT.

Business

Response:

Dear Mr. [redacted],On behalf of Clark Pest Control we ask you to please accept our apologies for the problems you have experienced with your pest control service. Our goal at Clark is to go above and beyond customers expectations and although we usually achieve this, we have clearly failed to do so in your case. We realize we cannot fix the issue you have already experienced, we would like to thank you for bringing this to out attention so we can learn and improve from it. Your request for your account to be closed has been honored, as of April 17th, 2015, with a $0 balance. If ever in the future you need pest services, we would appreciate a second opportunity to provide the best customer possible!Sincerely,[redacted]Clark Pest Control

Review: On January 12, 2015, [redacted] from Clarks Pest Control provided an estimate for rodent extermination. [redacted] then offered a treatment plan, which consisted of the following: 1. an initial visit to close up all of the holes in the walls to block entry points, 2. setting up snap traps with baits on the traps in and below (basement) the house, and 3. bimonthly visits for six months for removal of rats. I asked [redacted] to include inspection of the attic during this inspection, but [redacted] told me that I do not have any rats in the attic and an attic inspection is not needed. I also asked [redacted] to include spraying of the entire house for insects, which he agreed to include in the contract and prior to my signing of this contract. On the second part of the initial visit, I asked [redacted] when he will spray the house for insects, and he told me the baits on the snap traps in the basement will exterminate the insects. A few days later, I contacted Clark Pest Control to report new rodent activity inside the house. [redacted] came out to the house to inspect these new areas, and again, I inquired about an attic inspection. [redacted] told me to clean up the new areas of infestation, and he continued to assure me that there are no rats are in the attic and that I do not need to have an attic inspection. He then said, Look, theyre creatures and we have to respect them. On January 23, 2015, another rodent company informed of rat droppings in the attic. I was also told there was a hole in the roof of the house that needs to be sealed, as it served as an entry point for rats and evidenced by a trail of droppings visible from the roof. Further, the holes in the walls that were closed by Clark Pest Control had to be redone because these holes were not closed properly. Additionally, there were no baits on the snap traps in the basement and snap traps were never placed in the attic. On January 27, 2015, I contacted Clark Pest Control to make a complaint and request for cancelation of my contract. At 6:00 PM (January 27, 2015), [redacted], a Supervisor, called me, and I told him that the holes in the exterior walls were sealed improperly or were never closed up at all. I also told him an external wall hole under the kitchen sink was sealed with soft material that rats can easily chew through, and that this hole still had a gap large enough for a rat to fit through it. I then told [redacted] that one of the basement vents had been completely knocked down, and that during the initial estimate, [redacted] told me that vent needs to be replaced. Instead, [redacted] covered this vent by placing a soft wire on this opening, and that this wire is soft enough for rats to chew through it. I told [redacted] that baits were never placed on any of the traps in the basement. I then told him that when I inquired about the spraying of the house for insects, [redacted] told me that the bait on the snap traps in the basement will exterminate the insects, and I continue to have an insect problem. I then requested for cancelation of the contract. [redacted] responded with constant attempts to come out to the house. I asked him why he wants to come to the house, and he stated, Because I want to learn. I told him that I will have his snap traps available for him tomorrow. He responded by stating that I am going to have to let him come in the house or this conversation is over. My mother, who is elderly and disabled, is not comfortable with Clark Pest Control working on her house because the work was never performed properly and as a result she continued to have rats in her house. As such, I explained to [redacted] that that my mother does not want him in her house. Thereafter, he made several more attempts to be allowed into the house, and accordingly, I explained to him my mother does not want him inside her home. After these several failed attempts to come to the house, [redacted] hung up the phone on me.At approximately 9:00 AM the following morning (January 28, 2015), I was contacted by [redacted], another Supervisor. I informed her of the services that were not performed poorly or never performed at all. [redacted] responded to the issue of snap traps not having baits on them by stating that she wishes people would be more educated about placement of traps in the basement. She asked me if she could send [redacted] out to the house, and after I told her that he cannot come to the house, she asked if she could send another employee to the house. I again responded by stating that this is my mothers house, and she does not want Clark Pest Control staff in her house. I then requested to cancel my contract. [redacted] responded by telling me that I signed a six month contract and that I owe this money. I responded by stating that Clark Pest Control broke their terms of the agreement when they agreed to spray the house for insects prior to my signing of the contract and never fulfilled that part of the agreement. [redacted] responded by stating that I still owe $250.00 for the services already performed. I responded by stating that all the work had to be redone, the snap trap under the oven was positioned in a way to turn at 90 degrees instead of 180 degrees thereby never catching a rat, the snap traps in the basement lacked baits, and an attic inspection was never performed. I then told her I did not appreciate [redacted]s manner during my conversation with him, and that he cannot threaten people with ultimatums to resolve customer issues. I then began telling her about how [redacted] (an employee) told me the basement door of the house does not have a hole when there was actually a hole, evidenced by smudge marks, at which point [redacted] hung up the phone on me.Desired Settlement: I am requesting for termination of my contract with Clarks Pest Control because the terms of the agreement were broken by Clarks; I asked for spraying of the house and this service was never provided. I made a request to terminate my contract on two separate occasions. After failed attempts to receive a response, I contacted Clark Pest Control to request a copy of the contract. I was never provided with copy of the contract upon signing of the contract. I was only given a copy of the estimate on the date the service began instead, which is January 16, 2015. I was also billed for the amount of $225.00, which later accumulated to the amount of $228.32 after interest. I recently paid this amount, but I do not agree to this charge, as the services were not performed properly. I am requesting for a refund of this amount as well.

Business

Response:

This is in response to the complaint submitted by [redacted] on behalf of [redacted], at [redacted].Miss [redacted] is unhappy with services that were provided to her by our company (Clark Pest Control) during the month of January 2015. Miss [redacted] employed our service to exclude rodents from entering into and taking harborage in her home.On January 12, 2015 one of our Representatives ([redacted]) provided an estimate to Miss [redacted] in the amount of $225.00 for the initial service which would include sealing up some holes and setting out some rodent traps, then $109.00 every other month for a minimum of 1 year to maintain her home for the purposes of a pest management program. At the time of the estimate Miss [redacted] informed [redacted] that she will be getting other bids.On January 13, 2015 Miss [redacted] called our office asked if [redacted] could call her as she decided to employ our services and start that same day. She was informed that [redacted] was in a meeting and that she could schedule [redacted] to be at her home between the hours of 3:00-4:00 p.m. to start the service. At approximately 4:05 Miss [redacted] called our office to inquire where [redacted] was as he had not yet arrived to her home. Our agent informed her that due to his morning meeting he was running a little late and that she would have [redacted] call her. At 4:10 p.m. [redacted] began the service at the residence. He installed exterior bait stations as well as some interior snap traps that were set 90 degrees from the wall as are designed and sealed up some possible entry points for the rodents. We were unable to perform the pest control portion of the service at that time due to the occupant being present. It was late in the day at this point and we would have had to ask the occupant to leave while the material was being applied and also to allow for sufficient drying time. [redacted] timed out of this account at 5:02 p.m. having spent 52 minutes there in total.Miss [redacted] was apparently upset due to the fact that [redacted] did not go into her attic to check for rodents in this area. He explained to her that the attic area is not where the rodents were gaining access to her home but rather that the areas that he sealed up were where they were gaining access. During the time of sealing up some holes she showed [redacted] a hole in a vent that she says the cable man caused while running some cables. She asked to state in his inspection that they were the cause of creating an access point for the rodents. [redacted] politely told her that he does not have proof of that and that he will not include that in his findings. On January 20, 2015 Miss [redacted] called our office to cancel a call back service we had scheduled with her. The scheduled service that she cancelled was for us to provide her with the pest control portion of the service. We did not hear back from Miss [redacted] until January 27, 2015 when she called the office and spoke to our pest supervisor, [redacted] Purcell. During that conversation she told [redacted] she wanted to discontinue the service as it was not done correctly and that she had another company come out and inspect the attic where they found droppings and a possible hole in the roof. [redacted] asked her several times if he could come out to evaluate the work done and she repeatedly insisted that her mother who apparently lives and owns this home would not be comfortable with him in the home.Additional dialogue took place over this matter with [redacted] and ultimately she would not allow us to come to the home to correct any efficiencies that we created. She is claiming that both [redacted] and our office supervisor [redacted] both hung up the phone on her during conversations. This type of behavior is NOT tolerated by our company, it is unprofessional and uncalled for. Our notes clearly state that during these conversations, which in fact, Miss [redacted] was the one that hung up on us.I only wish that we could have had an opportunity to access the home and make any corrective repairs to Miss [redacted]’s concerns, we would have gladly performed any and all repairs to her satisfaction if we would have been given the opportunity. As far as the letter that was written to the Revdex.com from Miss [redacted] expressing her version of this unfortunate circumstance, it is apparent that she feels she was taken advantage of and that is certainly her right, however, as stated before Clark pest control stands behind all of the work that we perform, and we still would even after this complaint, if only we would be given the opportunity to do so.If you should have any questions please feel free to contact me at my office between the hours of 8:00 a.m.-5:00 p.m. Sincerely, [redacted]Branch Manager

Consumer

Response:

You did not respond to my request to cancel my contract. You also did not respond to my request for a refund for the amount of $228.32. I am again requesting for a response on these two inquiries. The incidents in my original complaint are accounts of what actually occurred, and the responses to my accounts, made on March 31, 2015 by Clark Pest Control, are not true. Two supervisors ([redacted] and [redacted]) hung up the phone on me when I made a complaint and attempted to cancel my contract. A pest spraying of the house was never planned. The response regarding the pest spraying, made on March 31, 2015, stating that a pest control service was not possible “due to the occupant being present…“ and “we [Clark Pest Control] would have to ask the occupant to leave while the material was being applied and also to allow for sufficient drying time” was never brought to my attention. [redacted] was asked to conduct a pest spraying on two separate occasions, during the visit when he provided an estimate and during the initial visit when he set up the snap traps. [redacted] responded by stating to me and other members of the household that the bait on the snap traps in the basement will exterminate the insects. It is also alleged that I “showed [redacted] a hole in a vent” that I claimed “the cable man caused while running some cables.” It was in fact [redacted] who walked me to the side of the house and pointed to one of the basement vents and told me he knows exactly how the rats got into the house. He stated that the cable technician knocked this vent down, and as such, an entry point was created for rats into the house. [redacted] concluded by stating, “80 to 90 percent of my work” is from plumbers and cable technicians who do not seal up holes after finishing their work, and on his last visit, [redacted] stated, “if it weren’t for these [cable] guys, I’d be out of a job.” The visit scheduled for January 20, 2015 was previously scheduled for rodent removal. However, [redacted] told me to contact him immediately if I notice additional activity. As such, I contacted [redacted] on January 16, 2015 to report additional infestation and knocking in the walls, the latter of which prompted me to make a second request for an attic inspection. [redacted] responded by again telling me that I do not need an attic inspection. [redacted] decided to keep the appointment for January 20, 2015 for rodent trapping and removal, as scheduled. This visit (for January 20, 2015) never included a pest spraying. I was also never provided with a customer copy of the contract I signed. I had to call Clark Pest Control and make a request for the contract I signed, at which point a copy was mailed to me. The copy only included a copy of the front side of each page of the contract. I do not have a copy of the back sides of each page, and as such, I do not know if there are any instructions on the company policy about cancelling contracts that I have to follow. Because of the failed attempts to cancel my contract when I spoke with [redacted] and [redacted], and not being provided with information on how I can cancel my contract, I had to forward my complaint to the Revdex.com. Again, I am requesting to cancel my contract and a refund for the amount of $228.32.

Business

Response:

In response to rejection received by Heidi [redacted], April 10th, 2015 on behalf of Mona [redacted], at [redacted]Miss [redacted] is asking Clark Pest Control to reimburse her for her services rendered to her property for reasons previously mentioned. She claims that she attempted to cancel her service, which she did on 1/27/2015 during a phone conversation with our Department Supervisor Gary Purcell, but only after the initial service was performed and billed for. Miss [redacted] signed a service agreement with Clark Pest Control that committed her to having services being rendered every other month for 1 year. Not only dud she not hold up her end of agreement but she also demands reimbursement for the initial service that was performed. There are not too many business owner or company that would allow a person to be excused from a signed contract at all, let alone without any financial repercussion.Miss [redacted] claims that one two separate occasions she spoke tow two Clark Pest Control employees on the phone, both of which are tenured and well respected supervisors, and that they both hung up on her. The idea that would treat any of our customers in such a manner is completely without reason. We are in the ce industry and for over 60 years, we have taken pride in treating all of our customers with dignity and respect. We do not hang up the phone with speaking to customers. In closing, regardless of this complaint or of any ill feelings Miss [redacted] may have towards our company, our goal is only to resolve her and her family of unwanted pests, and or rodent issues. We hope that she understands that this goal cannot be achieved with only service. Had she been more reasonable with her expectations and allowed us to honor our end of the agreement, she would have seen that her Pest and rodent issues would have been resolved. Thank you, [redacted]Branch Manager

Review: This place is the worst. The tech came out and said they could only spray if I signed up for a one year contract.After I objected he suggested that I sign the contract and cancel the after he did the spray job he assured me there would be no problem and they do that all the time. I reluctantly did as he suggested paid for the one month and canceled by phone and by mail but they came back to spray again. When I refused to pay for the extra they put a collection on what was a perfect credit report now it will stay there for 7 years. Terrible business practices if you check you will find similar situations in other Clark franchises in other cities...Desired Settlement: Remove this collection. I terminated the contract after first spraying as advised via phone and mail before they came out to spray again I also advised the tech I would be canceling and please do not come back... [redacted] OPEN Oct 11, 201001 CLARK PEST CONTROL$171 Collection

Business

Response:

We would submit to the Revdex.com that the complaint is without merit and the customer’s assertions are unfounded. Ample opportunity was given to customer to resolve this issue had he chosen to do so.

The following is a chronological account of events for this customer:

2/25/10 Customer authorized a Pest Away Service Agreement outlining services to be performed on an alternate monthly basis for a period of one year.

Agreement outlined regular services would be performed on the even numbered months and that customer requested a discount for the Alternate Monthly Fee as a condition that the services could be performed without an appointment. With this discount the regular service fee would be $82 each service.

Initial Service performed for a fee of $112 as outlined by the authorized agreement. Payment for the $112 fee is collected.

4/15/10 First regular service performed as outlined in agreement and fee of $82 billed to the account.

5/1/10 Statement for outstanding balance sent to customer.

5/20/10 Spoke with customer via the phone to offer a no charge termite inspection. Customer declined the offer. No mention of stopping service or any dissatisfaction was conveyed by customer at this time.

6/1/10 Statement for outstanding balance sent to customer.

6/17/10 Second regular service performed as outlined in agreement and fee of $82 billed to account.

7/1/10 Statement for outstanding balance sent to customer.

7/13/10 Received letter from customer requesting to cancel service.

Left message for customer to call office to discuss cancellation letter and outstanding balance.

7/15/10 Left message for customer to call office.

Sent technician by home to leave note to call office.

7/19/10 Left message for customer to call office.

7/20/10 Cancelled account.

7/21/10 Left final message to call office to discuss outstanding balance.

8/11/10 Account forwarded to Coast To Coast and first letter sent to customer explaining account was stopped per request and request for payment of outstanding balance.

9/2/10 Received note from customer his refusal to pay balance due to cancellation request and never giving us authorization to perform services.

Sent letter to customer regarding this dispute. The letter outlined the events listed above and that we considered the balance to be correct and due.

No response from customer so matter handled by Coast To Coast from this point on.

12/3/10 Written off to bad debt.

Consumer

Response:

I am rejecting this response because: I phoned to cancel a day or two following the first spraying and was told it would be cancelled by the office. Then after the tech sprayed the 2nd time I called again asked why they are continuing after I cancelled? I was then told a different story and that now I needed to cancel in writing which I then did. I should not be held accountable for their lack of training of office staff. If they had simply told me to cancel in writing the first time I called this would have done so immediately. This is so wrong especially after the tech (I think his name was [redacted]) assured me I could cancel easily after he sprayed for the ants. This is a terrible business practice forcing people to sign contracts just to spray one time and tell them they can cancel easily. They wasted my time. I had to come home from work to meet the tech and was foolish enough to believe him when he told me I could cancel the following day...They should inform the customer before coming to the residence that they must sign a contract in order to receive their service. If I had known about this practice I would have never had them come out in the first place. Is this even their policy or was I lied to by the technician ?

Business

Response:

Our records do confirm that the customer called the office two days and eight days following the initial visit of 2/25/10. The purpose of the two calls was not to cancel the service, as indicated by the customer, but

to request additional service appointments.

On Saturday February 27th, 2010 the customer called to request additional service inside the home. This service was provided on Monday March 1st. Since the service required access to the

inside of the home, the customer met with us at the agreed upon time. No request for stopping the service was made. On Friday March 8, 2010 customer called to request additional inside service which was provided later that day. Again there was no request to close the account. These additional services were performed at no charge as provided by the written guarantee in the Service Agreement signed by the customer. These requests for additional services clearly indicate the customer's intent to utilize the services he contracted for and continue with the service.

No communication to the contrary was conveyed until July 13, 2010.

In the mean time the April and June chargeable services had been completed as per the signed agreement. The customer was released from the One Year Agreement without penalty or charge upon receipt of this request however the balance for the services already performed are correct and due.

The customer was made aware of the balance on several occasions and had ample opportunity to remediate.

Consumer

Response:

I am rejecting this response because: I canceled the service immediately as instructed by [redacted] the service tech and do not owe any additional charges. Why do you refuse to admit the truth and continue with this ?? I need the collection to be removed from my credit. I was told I could cancel the next day and I did by phone as well as by mail...Why do you have your techs give this presentation then make cancelling so hard? This is a terrible business practice and I see many other complaints about Clark this is not an isolated incident. You never answered my question do you require a one year contract to be signed for 1 spraying? Why can't you do the right thing here and just admit the mistake your office made ?

Business

Response:

Attached is the documentation the Revdex.com requested regarding this complaint. As stated at the end. Unless the customer can provide documentation to the contrary we should request that the Revdex.com find this complaint to be without merit and close the issue in our favor.

Thank you.

Consumer

Response:

I am rejecting this response because: When I called I asked them to cancel the contract and they said no problem. What more do I need to say other than that and what I have already stated? I need the collection to be removed from my credit report that is all I am asking for simple enough. Having a ton of paperwork does not change the fact that I was assured the contract would be cancelled via phone soon after the first spraying and worse was conned into it by the tech Jason telling me I could cancel the next day assuring me over and over it would be no problem after I objected a many times to any contracts. I knew in the back of my mind a company that pressures like this could be bad to do business with and sure enough now I'm here wasting time with this problem that could be easily solved...