This is in response to Revdex.com complaint #[redacted] submitted by [redacted] residing at [redacted] [redacted]. We communicated with Mr. [redacted] and apologized for his unfortunate experience with our company. We kept the conversation short but were able to offer...
another service to notify Mr. [redacted] of his bill just in case he did not receive the invoice in the mail. Mr. [redacted] was very receptive and agreed to receive a text message notification 5 days before the due date. We appreciate Mr. [redacted] for being a good customer and will do better in the future.Regards,Angela [redacted]
This is in response to Revdex.com complaint# [redacted] submitted by Ms. Cheryl A. [redacted] regarding the premise at [redacted]
Upon receipt of the complaint, we immediately forwarded Ms. [redacted]’s request...
to our CenterPoint Energy Claims Department for handling. We regret this office is not at liberty and does not have the jurisdiction to overturn and/or grant any claim made against CenterPoint Energy.
We received a confirmation email that the claim was assigned on 07/20/15, to Claims Representative, Molly [redacted]. On 07/22/15, Ms. [redacted] informed our office that she was working in a collaborative effort along with CenterPoint Energy’s contractor North Houston Pole Line to resolve Ms. [redacted]’s concerns. North Houston Pole Line communicated to the customer if she would like to have a plumber come out and look at the repairs that were made they would reimburse her for the cost of the plumber.
Ms. [redacted] followed up with Ms. [redacted] and the customer advised she is not going to have a plumber come out at this time as there appears to be no further issues. However, Ms. [redacted] was provided Ms. [redacted]’s direct contact information as well as North Houston Pole Line and she will contact Ms. [redacted] directly if any further issues arise.
We sincerely apologize for any inconvenience that this matter may have caused Ms. [redacted] and we thank her for allowing us the opportunity to address her concerns. We value Ms. [redacted] as our customer and we look forward to serving her better in the future.
Respectfully,
Natalie [redacted]
CenterPoint Energy
We are in receipt of Ms. [redacted]’s correspondence and we thank her for allowing us anothe opportunity to respond. Our records indicate the customer registered on My Account Online on 05/05/2014, as well as Online Billing since 11/29/2014, and has always had the ability to view and pay her bills online. We were able to determine that the last time the customer accessed her account online was on 02/06/2015 at 12:55 PM and the last payment received on the account was $124.03 on 02/09/2015.
We regret the customer did not receive her invoice; we have no knowledge that a customer has not received an invoice unless they contact us. Regrettably, we have no record that the customer contacted CenterPoint Energy until 05/12/15.
Additionally, our findings were provided to the Railroad Commission and the complaint was closed. Based on our findings CenterPoint Energy was not negligent in disconnecting her natural gas service for non-payment and we regret we will be unable to waive the reconnect fees.
This communication is in reference to complaint #: [redacted].
We have received the complaint regarding service address of 10777 Richmond Ave # 1109 Houston, TX 77042.
After reviewing the full complaint, the electric service was interrupted on 09/12/2015 at 5:10PM due to a bad transformer that...
needed to be replaced. The service was fully restored on 09/13/2015 at 2:50AM. The complete outage duration was 9 hours and 40 minutes.
Also per our records the customer contacted CenterPoint Energy on 09/12/2015 at 5:20PM and reported “lights out”. The customer then called again on 09/13/2015 at 2:22AM to report the duplicate “lights out” issue.
On 09/12/2015 at 5:38PM a crew was dispatched and preceded to the outage location. By 5:50PM the first crew was onsite and working towards replacing the transformer. The first crew was completed with their work by 6:53PM. A second crew was dispatched and onsite to the outage location on 09/13/2015 at 1:32AM.
In reference to the customer’s issues regarding a desired settlement to repay for loss of work and food; this department is not at liberty to investigate and make decisions on such matters. For any investigation regarding compensation the customer will need to contact CNP Claims Department at 1-888-861-0498. They will investigate the complaint and determine on behave of the company how it should be resolved.
If the customer has any further questions regarding this complaint, please feel free to contact customer service at 1-800-752-8036.
Thank you for your patience in our response regarding Revdex.com Complaint # [redacted] for Mr. [redacted] located at the address of [redacted]
CNP spoke with Mr. [redacted] on June 16, 2015 and scheduled an appointment to assess the property. On June 18, 2015, our CNP Survey and Right...
of Way Manager, and field agent determined that the address of [redacted] is a residential lot in the middle of a residential neighborhood. It does not back up to a transmission right of way.
Please note that CNP does have underground facilities in the rear of the lot in a dedicated easement. If the entire easement area is low the developer should take care of the drainage problem. But if the problem was the cause of a collapsed trench where CNP buried our facilities and failed to back fill properly, then the problem would have been with CNP.
However, in our investigation it was discovered that the pull hole is within compliance and was installed at final grade. The developer is required to cover and sod over the pull hole. Our Manager of Survey and Land of Right of Way contacted the developer yesterday (6/22/2015) and builder agreed to take care of issue.
If additional information is required please contact me.
Thank you,
Shauntee S[redacted]
This is in response to the Revdex.com complaint #[redacted] submitted by Mr. [redacted] regarding the premise of [redacted]. We have researched Mr. [redacted]’s account and found there has been a disconnection notice each month since December 2016. Mr. [redacted] has been paying...
only the past due amount for the last five months. We show the account balance was $57.55 as of 4/3/17. On 4/20/17, a new invoice was mailed with a disconnection notice for the past due amount of $60.26 ($57.55 + late fee $2.71) to be paid by 4/28/17. Also the current charge of $39.53 was due on 5/10/17. The total bill due was $99.79 which $57.55 was paid on 5/1/17. The past due balance of $44.22 ($42.24 + late fee $1.98) carried over on 5/19/17 creating another disconnection notice. According to our records, the previous balance was due no later than 5/27/17. Also the current charge of $36.58 was due on 6/8/17. (Please refer to attachment) As a courtesy, before the disconnection took place, an automated outbound overdue bill call was made on 5/15/17 at 4:30 pm to 318-780-0325. On 5/19/17, a shut-off notice was mailed. On 5/26/17 an automated outbound service termination call was made at 4:27 pm 318-780-0325. In order to have the service restored, the past due amount, reconnection fees and if there is no security deposit on the account, one would be required to be paid before the service is reconnected. Based on our findings, we are unable to waive the fees as Mr. [redacted] requested. We encourage Mr. [redacted] to call in and report his payment anytime he pays on or after the cut-off notice due date to avoid future occurrences such as this incident. Regards, Angela [redacted]
The complaint submitted by Ms. [redacted] to the Revdex.com has been forwarded to CenterPoint Energy for a response. CenterPoint Energy's findings are the same and the records show the technician responded to [redacted] at 10:15 am.Regards
This is in response to Revdex.com complaint# [redacted] submitted by Ms. [redacted] residing at [redacted]Upon receipt of this complaint the account was reviewed and it was determined that on 2/16/17 we traveled to the premise to turn gas service on. Upon arrival our field...
representative noted “turned gas on-shut in test ok, lit water heater only – set temperature at 120, central heater electric ignition – working”. Please understand lighting of the appliances is done as a courtesy. Please note the same day service was completed when our field representative traveled to the premise on 2/16/17. CenterPoint Energy was not found to be negligent regarding the lighting of the appliance and based on the information above we do not believe any adjustments are warranted. Respectfully, Ana H[redacted]CenterPoint Energy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I accept the response, although I have not been contacted in regards to the logistics. Sincerely[redacted]
This is response to Revdex.com complaint# [redacted] submitted by Mr. [redacted] residing at [redacted].
This letter is in response to the complaint sent to your office by [redacted] on January 5, 2016 concerning the connection of electrical service at the [redacted].
On...
December 18, 2015, Sr. Service Consultant Devin K[redacted] received an escalated inquiry regarding getting a meter set at the [redacted]. for Ms. [redacted]. Mr. K[redacted] consulted with Operations requesting them to have the meter set at the first available opportunity. On December 21, 2015 CenterPoint Energy’s field crews went to set the meter at the above address and found that construction would be required as the customers meter pole had been placed in excess of 270’ from CenterPoint Energy’s existing facilities.
On December 21, 2015, Mr. K[redacted] along with the Operations Supervisor met with Mrs. [redacted] and discussed options for providing her with service. After meeting with Mrs. [redacted] onsite, Mr. K[redacted] provided Mrs. [redacted] with a Service Outlet Location Statement for the construction that CenterPoint Energy would have to complete for the service to be energized. Ms. [redacted] had not spoken with a Service Consultant regarding the requirements for construction prior to this time. In addition, Mr. K[redacted] issued a work order for the construction and sent it to Operations for completion.
On December 23, 2015, CenterPoint Energy’s field crews were dispatched to [redacted]. to perform the required construction. On receiving the information that construction was completed, Mr. K[redacted] contacted Mrs. [redacted] to inform her to have the meter order re-issued by her retail energy provider so our crews could also energize the service. Mrs. [redacted] did have the order re-issued but the order was not received until after the crews completed construction and left the site. On December 31, 2015, CenterPoint Energy’s field crews made an additional visit to [redacted] to set the meter. At this time, the field crews identified that the customer owned meter pole did not meet all CenterPoint Energy’s requirements per the Service Standards for Electric Service.
On January 4, 2016, Mr. K[redacted] spoke with Mrs. [redacted] to inform her that CenterPoint Energy had received a meter order from her retail provider and that CenterPoint Energy’s field crews had attempted to set the meter and explained why the meter install had been turned down. The meter pole is installed, owned and maintained by the customer. It is the customer’s responsibility to have a licensed electrician install the meter pole or the meter pole can in some areas be installed by the owner to CenterPoint Energy’s Service Standards. These service standards are located on CenterPoint Energy’s website or can be provided by customer service.
On January 6, 2016, after the necessary corrections were made, CenterPoint Energy received the meter order from the retail provider. Mr. K[redacted] contacted Mrs. [redacted] the morning of January 7, 2016 to inform her that CenterPoint Energy had received the meter order and that our field crews would be out to set the meter. The meter was set and service energized the afternoon of January 7, 2016
CenterPoint Energy values providing our customers with quality electric service commensurate with prudent operating practices and we appreciate the opportunity to address these concerns. Please contact me at 281-561-3201, if you have any further questions.
Sincerely,
Dominic [redacted]
Service Area Director
[redacted] Service Center
This response is in reference to complaint number: [redacted] Please be advised that we have completed the requested disconnection on Thursday 12/15/2016. If there are any other concerns, please feel free to contact us. Respectfully, CenterPoint Energy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
No, THEY called ME on January 22nd because, according to them, the bill had not been paid. I requested shut off in two weeks and then contacted my renter. Again, I have a copy of the signed agreement between my renter, [redacted] and Centerpoint for service at the location starting on December 4th. She has been paying bills since that date. I can offer proof in writing of her bill payment as well.
Regards,
[redacted]
The response is in reference to complaint number: [redacted]. Please be advised that our Credit/Remittance department has reported that the initial refund check of $106.65 has been voided and the credit was applied back to the customer's account on 06/08/2017. The account currently has a zero...
balance as the customer has already made a payment of $24.16.If there are any further questions regarding this matter, please contact our Customer Service department at 800-752-8036. Respectfully, Executive Administration OfficeCenterPoint Energy
This is response to Revdex.com complaint# [redacted] submitted by [redacted] residing at [redacted].
We have made several attempts to contact [redacted] to get more information on his concerns, however have been unsuccessful. If [redacted]r still have any...
concerns he can reach us directly at [redacted] and ask for LaToya [redacted].
Respectfully,
CenterPoint Energy
This response is in reference to complaint #: [redacted]Thank you for contacting CenterPoint Energy. As one of our valued customers, we want your experience with CenterPoint Energy to be exceptional. We value all our customers and expect that our employees demonstrate this to our customers by...
treating each of them fairly and respectfully. Please accept our apology for not relighting your water heater, as a courtesy. As a result we have agreed to credit your natural gas account - $25.00. And thank you for bringing this matter to our attention. If you need further assistance, please contact Customer Service at 800-752-8036. Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Please issue refund as soon as possible.
Regards,
V [redacted]
This is in response to the Revdex.com complaint #[redacted] filed by [redacted] residing...
at [redacted]. We had the opportunity to speak with [redacted] and found that his address was listed incorrectly in our records. We have apologized personally and would like to include this letter as an apology for the inconvenience and frustration you encountered regarding the interruption of your gas service for the above referenced address. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We appreciate you for allowing us the opportunity to address your concerns in regards to the level of service you have received. After carefully reviewing your concerns, we acknowledge and take full responsibility for the error that was made by CenterPoint Energy in handling your concern. We can assure you that your dissatisfaction is not taken lightly.Our records revealed the address for your gas service was not set up properly in our system. It was discovered that the wrong street name was entered with the original file for your meter information therefore making it hard to locate in our system. We regret this caused confusion with the many attempts you made to establish service in your name. The error was corrected as well as the gas and your account has been activated. Again, we sincerely regret the inconvenience we caused you. As a courtesy, we have waived the service initiation fee of $40.00. We appreciate you as a customer and look forward to providing you better service in the future.Sincerely,Angela [redacted]Executive Administrative Office
This is response to Revdex.com complaint# [redacted] submitted by [redacted] in regards to service [redacted].
We are receipt of the concerns submitted by [redacted]. Our records along with recording verfications show that we received a call from [redacted] on...
1/22/22015 requesting to have the service disconnected as soon as possible. The representative advised [redacted] the order would be completed the following day at 1/23/2015. The order was completed on 1/23/2015 as informed with a reading of 3419.
Please understand each customer is responsible for the usage until we receive notification to disconnect the service. Based on this information, no adjustments are warranted.
Respectfully,
[redacted]
Thank you for your patience in our response regarding Revdex.com Complaint # [redacted] for [redacted] located at the address of [redacted]
CenterPoint Energy contractor, MP Technologies (MPT), has accepted liability for damaging the [redacted] Water Main while installing...
underground electrical facilities. [redacted] has stated they will pay the bill if one is received from the [redacted].
Our CNP Claims Department has spoken with Mr. and Mrs. [redacted] and they have no damage to their water/drain line. Therefore, there is no reimbursement for repairs to the [redacted]. They were also concerned about a hole left across the street from their residence. [redacted] is aware of the hole. Once the [redacted] repairs the water main, [redacted] will fill in the hole. [redacted] left the hole covered with two boards and a cone. [redacted] contractor is still working in the area with final completion day by Wednesday, August 12, 2015.
Please let me know if you have any questions regarding the above information.
Thank you,
Shauntee [redacted]
This is in response to Revdex.com complaint #11846274 submitted by [redacted] Brooks [redacted].
We were able to contact Mr. Brooks to schedule an order to level the transformer and fill the hole by the end of the week. Mr. Brooks was receptive and thanked us for...
This is in response to Revdex.com complaint #[redacted] submitted by [redacted] residing at [redacted] [redacted]. We communicated with Mr. [redacted] and apologized for his unfortunate experience with our company. We kept the conversation short but were able to offer...
another service to notify Mr. [redacted] of his bill just in case he did not receive the invoice in the mail. Mr. [redacted] was very receptive and agreed to receive a text message notification 5 days before the due date. We appreciate Mr. [redacted] for being a good customer and will do better in the future.Regards,Angela [redacted]
This is in response to Revdex.com complaint# [redacted] submitted by Ms. Cheryl A. [redacted] regarding the premise at [redacted]
Upon receipt of the complaint, we immediately forwarded Ms. [redacted]’s request...
to our CenterPoint Energy Claims Department for handling. We regret this office is not at liberty and does not have the jurisdiction to overturn and/or grant any claim made against CenterPoint Energy.
We received a confirmation email that the claim was assigned on 07/20/15, to Claims Representative, Molly [redacted]. On 07/22/15, Ms. [redacted] informed our office that she was working in a collaborative effort along with CenterPoint Energy’s contractor North Houston Pole Line to resolve Ms. [redacted]’s concerns. North Houston Pole Line communicated to the customer if she would like to have a plumber come out and look at the repairs that were made they would reimburse her for the cost of the plumber.
Ms. [redacted] followed up with Ms. [redacted] and the customer advised she is not going to have a plumber come out at this time as there appears to be no further issues. However, Ms. [redacted] was provided Ms. [redacted]’s direct contact information as well as North Houston Pole Line and she will contact Ms. [redacted] directly if any further issues arise.
We sincerely apologize for any inconvenience that this matter may have caused Ms. [redacted] and we thank her for allowing us the opportunity to address her concerns. We value Ms. [redacted] as our customer and we look forward to serving her better in the future.
Respectfully,
Natalie [redacted]
CenterPoint Energy
We are in receipt of Ms. [redacted]’s correspondence and we thank her for allowing us anothe opportunity to respond. Our records indicate the customer registered on My Account Online on 05/05/2014, as well as Online Billing since 11/29/2014, and has always had the ability to view and pay her bills online. We were able to determine that the last time the customer accessed her account online was on 02/06/2015 at 12:55 PM and the last payment received on the account was $124.03 on 02/09/2015.
We regret the customer did not receive her invoice; we have no knowledge that a customer has not received an invoice unless they contact us. Regrettably, we have no record that the customer contacted CenterPoint Energy until 05/12/15.
Additionally, our findings were provided to the Railroad Commission and the complaint was closed. Based on our findings CenterPoint Energy was not negligent in disconnecting her natural gas service for non-payment and we regret we will be unable to waive the reconnect fees.
Respectfully,
Natalie [redacted]
CenterPoint Energy
This communication is in reference to complaint #: [redacted].
We have received the complaint regarding service address of 10777 Richmond Ave # 1109 Houston, TX 77042.
After reviewing the full complaint, the electric service was interrupted on 09/12/2015 at 5:10PM due to a bad transformer that...
needed to be replaced. The service was fully restored on 09/13/2015 at 2:50AM. The complete outage duration was 9 hours and 40 minutes.
Also per our records the customer contacted CenterPoint Energy on 09/12/2015 at 5:20PM and reported “lights out”. The customer then called again on 09/13/2015 at 2:22AM to report the duplicate “lights out” issue.
On 09/12/2015 at 5:38PM a crew was dispatched and preceded to the outage location. By 5:50PM the first crew was onsite and working towards replacing the transformer. The first crew was completed with their work by 6:53PM. A second crew was dispatched and onsite to the outage location on 09/13/2015 at 1:32AM.
In reference to the customer’s issues regarding a desired settlement to repay for loss of work and food; this department is not at liberty to investigate and make decisions on such matters. For any investigation regarding compensation the customer will need to contact CNP Claims Department at 1-888-861-0498. They will investigate the complaint and determine on behave of the company how it should be resolved.
If the customer has any further questions regarding this complaint, please feel free to contact customer service at 1-800-752-8036.
Respectfully,
Executive Administration Office
Thank you for your patience in our response regarding Revdex.com Complaint # [redacted] for Mr. [redacted] located at the address of [redacted]
CNP spoke with Mr. [redacted] on June 16, 2015 and scheduled an appointment to assess the property. On June 18, 2015, our CNP Survey and Right...
of Way Manager, and field agent determined that the address of [redacted] is a residential lot in the middle of a residential neighborhood. It does not back up to a transmission right of way.
Please note that CNP does have underground facilities in the rear of the lot in a dedicated easement. If the entire easement area is low the developer should take care of the drainage problem. But if the problem was the cause of a collapsed trench where CNP buried our facilities and failed to back fill properly, then the problem would have been with CNP.
However, in our investigation it was discovered that the pull hole is within compliance and was installed at final grade. The developer is required to cover and sod over the pull hole. Our Manager of Survey and Land of Right of Way contacted the developer yesterday (6/22/2015) and builder agreed to take care of issue.
If additional information is required please contact me.
Thank you,
Shauntee S[redacted]
This is in response to the Revdex.com complaint #[redacted] submitted by Mr. [redacted] regarding the premise of [redacted]. We have researched Mr. [redacted]’s account and found there has been a disconnection notice each month since December 2016. Mr. [redacted] has been paying...
only the past due amount for the last five months. We show the account balance was $57.55 as of 4/3/17. On 4/20/17, a new invoice was mailed with a disconnection notice for the past due amount of $60.26 ($57.55 + late fee $2.71) to be paid by 4/28/17. Also the current charge of $39.53 was due on 5/10/17. The total bill due was $99.79 which $57.55 was paid on 5/1/17. The past due balance of $44.22 ($42.24 + late fee $1.98) carried over on 5/19/17 creating another disconnection notice. According to our records, the previous balance was due no later than 5/27/17. Also the current charge of $36.58 was due on 6/8/17. (Please refer to attachment) As a courtesy, before the disconnection took place, an automated outbound overdue bill call was made on 5/15/17 at 4:30 pm to 318-780-0325. On 5/19/17, a shut-off notice was mailed. On 5/26/17 an automated outbound service termination call was made at 4:27 pm 318-780-0325. In order to have the service restored, the past due amount, reconnection fees and if there is no security deposit on the account, one would be required to be paid before the service is reconnected. Based on our findings, we are unable to waive the fees as Mr. [redacted] requested. We encourage Mr. [redacted] to call in and report his payment anytime he pays on or after the cut-off notice due date to avoid future occurrences such as this incident. Regards, Angela [redacted]
The complaint submitted by Ms. [redacted] to the Revdex.com has been forwarded to CenterPoint Energy for a response. CenterPoint Energy's findings are the same and the records show the technician responded to [redacted] at 10:15 am.Regards
This is in response to Revdex.com complaint# [redacted] submitted by Ms. [redacted] residing at [redacted]Upon receipt of this complaint the account was reviewed and it was determined that on 2/16/17 we traveled to the premise to turn gas service on. Upon arrival our field...
representative noted “turned gas on-shut in test ok, lit water heater only – set temperature at 120, central heater electric ignition – working”. Please understand lighting of the appliances is done as a courtesy. Please note the same day service was completed when our field representative traveled to the premise on 2/16/17. CenterPoint Energy was not found to be negligent regarding the lighting of the appliance and based on the information above we do not believe any adjustments are warranted. Respectfully, Ana H[redacted]CenterPoint Energy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I accept the response, although I have not been contacted in regards to the logistics. Sincerely[redacted]
This is response to Revdex.com complaint# [redacted] submitted by Mr. [redacted] residing at [redacted].
This letter is in response to the complaint sent to your office by [redacted] on January 5, 2016 concerning the connection of electrical service at the [redacted].
On...
December 18, 2015, Sr. Service Consultant Devin K[redacted] received an escalated inquiry regarding getting a meter set at the [redacted]. for Ms. [redacted]. Mr. K[redacted] consulted with Operations requesting them to have the meter set at the first available opportunity. On December 21, 2015 CenterPoint Energy’s field crews went to set the meter at the above address and found that construction would be required as the customers meter pole had been placed in excess of 270’ from CenterPoint Energy’s existing facilities.
On December 21, 2015, Mr. K[redacted] along with the Operations Supervisor met with Mrs. [redacted] and discussed options for providing her with service. After meeting with Mrs. [redacted] onsite, Mr. K[redacted] provided Mrs. [redacted] with a Service Outlet Location Statement for the construction that CenterPoint Energy would have to complete for the service to be energized. Ms. [redacted] had not spoken with a Service Consultant regarding the requirements for construction prior to this time. In addition, Mr. K[redacted] issued a work order for the construction and sent it to Operations for completion.
On December 23, 2015, CenterPoint Energy’s field crews were dispatched to [redacted]. to perform the required construction. On receiving the information that construction was completed, Mr. K[redacted] contacted Mrs. [redacted] to inform her to have the meter order re-issued by her retail energy provider so our crews could also energize the service. Mrs. [redacted] did have the order re-issued but the order was not received until after the crews completed construction and left the site. On December 31, 2015, CenterPoint Energy’s field crews made an additional visit to [redacted] to set the meter. At this time, the field crews identified that the customer owned meter pole did not meet all CenterPoint Energy’s requirements per the Service Standards for Electric Service.
On January 4, 2016, Mr. K[redacted] spoke with Mrs. [redacted] to inform her that CenterPoint Energy had received a meter order from her retail provider and that CenterPoint Energy’s field crews had attempted to set the meter and explained why the meter install had been turned down. The meter pole is installed, owned and maintained by the customer. It is the customer’s responsibility to have a licensed electrician install the meter pole or the meter pole can in some areas be installed by the owner to CenterPoint Energy’s Service Standards. These service standards are located on CenterPoint Energy’s website or can be provided by customer service.
On January 6, 2016, after the necessary corrections were made, CenterPoint Energy received the meter order from the retail provider. Mr. K[redacted] contacted Mrs. [redacted] the morning of January 7, 2016 to inform her that CenterPoint Energy had received the meter order and that our field crews would be out to set the meter. The meter was set and service energized the afternoon of January 7, 2016
CenterPoint Energy values providing our customers with quality electric service commensurate with prudent operating practices and we appreciate the opportunity to address these concerns. Please contact me at 281-561-3201, if you have any further questions.
Sincerely,
Dominic [redacted]
Service Area Director
[redacted] Service Center
This response is in reference to complaint number: [redacted] Please be advised that we have completed the requested disconnection on Thursday 12/15/2016. If there are any other concerns, please feel free to contact us. Respectfully, CenterPoint Energy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
No, THEY called ME on January 22nd because, according to them, the bill had not been paid. I requested shut off in two weeks and then contacted my renter. Again, I have a copy of the signed agreement between my renter, [redacted] and Centerpoint for service at the location starting on December 4th. She has been paying bills since that date. I can offer proof in writing of her bill payment as well.
Regards,
[redacted]
The response is in reference to complaint number: [redacted]. Please be advised that our Credit/Remittance department has reported that the initial refund check of $106.65 has been voided and the credit was applied back to the customer's account on 06/08/2017. The account currently has a zero...
balance as the customer has already made a payment of $24.16.If there are any further questions regarding this matter, please contact our Customer Service department at 800-752-8036. Respectfully, Executive Administration OfficeCenterPoint Energy
This is response to Revdex.com complaint# [redacted] submitted by [redacted] residing at [redacted].
We have made several attempts to contact [redacted] to get more information on his concerns, however have been unsuccessful. If [redacted]r still have any...
concerns he can reach us directly at [redacted] and ask for LaToya [redacted].
Respectfully,
CenterPoint Energy
This response is in reference to complaint #: [redacted]Thank you for contacting CenterPoint Energy. As one of our valued customers, we want your experience with CenterPoint Energy to be exceptional. We value all our customers and expect that our employees demonstrate this to our customers by...
treating each of them fairly and respectfully. Please accept our apology for not relighting your water heater, as a courtesy. As a result we have agreed to credit your natural gas account - $25.00. And thank you for bringing this matter to our attention. If you need further assistance, please contact Customer Service at 800-752-8036. Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Please issue refund as soon as possible.
Regards,
V [redacted]
This is in response to the Revdex.com complaint #[redacted] filed by [redacted] residing...
at [redacted]. We had the opportunity to speak with [redacted] and found that his address was listed incorrectly in our records. We have apologized personally and would like to include this letter as an apology for the inconvenience and frustration you encountered regarding the interruption of your gas service for the above referenced address. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We appreciate you for allowing us the opportunity to address your concerns in regards to the level of service you have received. After carefully reviewing your concerns, we acknowledge and take full responsibility for the error that was made by CenterPoint Energy in handling your concern. We can assure you that your dissatisfaction is not taken lightly.Our records revealed the address for your gas service was not set up properly in our system. It was discovered that the wrong street name was entered with the original file for your meter information therefore making it hard to locate in our system. We regret this caused confusion with the many attempts you made to establish service in your name. The error was corrected as well as the gas and your account has been activated. Again, we sincerely regret the inconvenience we caused you. As a courtesy, we have waived the service initiation fee of $40.00. We appreciate you as a customer and look forward to providing you better service in the future.Sincerely,Angela [redacted]Executive Administrative Office
This is response to Revdex.com complaint# [redacted] submitted by [redacted] in regards to service [redacted].
We are receipt of the concerns submitted by [redacted]. Our records along with recording verfications show that we received a call from [redacted] on...
1/22/22015 requesting to have the service disconnected as soon as possible. The representative advised [redacted] the order would be completed the following day at 1/23/2015. The order was completed on 1/23/2015 as informed with a reading of 3419.
Please understand each customer is responsible for the usage until we receive notification to disconnect the service. Based on this information, no adjustments are warranted.
Respectfully,
[redacted]
Thank you for your patience in our response regarding Revdex.com Complaint # [redacted] for [redacted] located at the address of [redacted]
CenterPoint Energy contractor, MP Technologies (MPT), has accepted liability for damaging the [redacted] Water Main while installing...
underground electrical facilities. [redacted] has stated they will pay the bill if one is received from the [redacted].
Our CNP Claims Department has spoken with Mr. and Mrs. [redacted] and they have no damage to their water/drain line. Therefore, there is no reimbursement for repairs to the [redacted]. They were also concerned about a hole left across the street from their residence. [redacted] is aware of the hole. Once the [redacted] repairs the water main, [redacted] will fill in the hole. [redacted] left the hole covered with two boards and a cone. [redacted] contractor is still working in the area with final completion day by Wednesday, August 12, 2015.
Please let me know if you have any questions regarding the above information.
Thank you,
Shauntee [redacted]
This is in response to Revdex.com complaint #11846274 submitted by [redacted] Brooks [redacted].
We were able to contact Mr. Brooks to schedule an order to level the transformer and fill the hole by the end of the week. Mr. Brooks was receptive and thanked us for...
calling.
Regards,
CenterPoint Energy