Revdex.com:
This letter is to inform you that CenterPoint Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/23/2016 and assigned ID [redacted]
Regards,
This resolution is in reference to complaint #: [redacted].
Please be advised that we have reviewed the natural gas account associated with the service address: [redacted].
After review of the account, the security deposit originally charged to the account on 05/29/2015...
was reversed in full from the account per receipt of a letter of credit from [redacted] on 06/03/2015.
Please be advised that the Service Initiation Fee will not be removed from this account. We have provided a copy of the new service confirmation email sent by CNP Online Customer Service Department. It states:
About Your First Bill
A $43.24 service initiation fee, along with a $90.00 security deposit,
will be applied to your first month's invoice.
The security deposit may be waived by providing one or both of the
following documents:
• A guaranty agreement signed by another CenterPoint Energy
customer who will guarantee your deposit. This person must have had
service at their home for at least 12 consecutive months and a good
credit rating with us in order to guarantee your deposit. Contact us to
have the proper documentation mailed to your guarantor.
• A credit reference letter provided from another natural gas or
electric company, showing no more than two late payments, no returned
checks and no disconnection orders for nonpayment during the last 12
consecutive months.
These documents may be faxed to [redacted] or mailed to:
CenterPoint Energy
[redacted]
Houston, TX [redacted]
(Attn: Credit/Deposit Clerk, 27th floor)
With this proof, we will not waive the service initiation fee. If you have any other questions, please feel free to contact our customer Service department directly at [redacted].
Executive Administration Office
CenterPoint Energy
This is in response to the complaint #[redacted] submitted by Mr. [redacted] residing at [redacted]. Upon receipt of this complaint it was confirmed by the CenterPoint Energy Claims Department that the claim was still open. The claim has been settled as of 1/26/17 and...
the claimant accepted the settlement offer. Regards, CenterPoint Energy
Thank you for your patience in our response regarding Revdex.com Complaint # 10660117 for Spencer S[redacted] at the addresses of [redacted] M[redacted] St in Wharton, TX and [redacted] W[redacted] Ave in Wharton, TX.
Ms. S[redacted] contacted our Executive Administrative Office today requesting assistance regarding the electric...
service for the above referenced addresses. Ms. S[redacted] requested to know why the electric meters had been removed from both addresses. We informed her that once service has been discontinued for 3 months or more, CenterPoint Energy will remove the electric meter due to regulations and as a safety precaution; if someone has not applied to activate the services again.
Ms. S[redacted] expressed her dissatisfaction with the REP’s (retail electric providers) as well as CNP customer service either quoting or not quoting any pricing for setting up a new electric metered service / installation. We advised Ms. S[redacted] due to Senate Bill 7 passing – deregulation allows the customers in the state of Texas to choose their own electric retail providers. CenterPoint Energy is a transmission and distribution service provider or the wires company; and the referenced bill does allow the wires company to sell and distribute electric service in the service area.
However, we did guide Ms. S[redacted] through our website to the CenterPoint Energy’s Tariff for Delivery of Electric service at her request; she requested to know the base cost for setting a new electric meter at a residential address. (Tariff: 6.1.2.1 STANDARD DISCRETIONARY SERVICE). However, it was explained in detail that the REP is responsible for all billing.
Ms. S[redacted] informed us that she is a victim of the most recent flooding in Wharton, TX and she wanted to know if we could waive any potential charges. We regret to inform Ms. S[redacted] that CenterPoint Energy did not have any such programs in place to assist her; however we did encourage her to contact her local agencies in her area. We appreciate the opportunity to assist Ms. S[redacted] and apologize for her most recent circumstances. She thanked us for taking the time to fully assist her and if additional information or assistance is needed she should please feel free to contact us.
Sincerely,
Shauntee S[redacted]
This is response to Revdex.com complaint#[redacted] submitted by [redacted]
We were successful in speaking with [redacted] in regards to his concerns. On 4/6/2015, [redacted] made a payment for the overtime fee for same day service...
however the order was not completed until 4/7/2015. We sincerly apologize for any inconvenience caused and a a one time courtesy, the $48.00 service initiation fee was waived. [redacted] thanked us for taking the time to resolve his concerns.
Respectfully,
[redacted]
CenterPoint Energy
This resolution is in reference to complaint #: [redacted].
The documented proof from the emailed communication proves that the Service Initiation was never an option to be waived.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I will not be calling anyone, you all inserted this on my credit file without notice and it is against the law. I will file suit, period.
Regards,
This is in response to Revdex.com complaint# [redacted] submitted by Mr. [redacted] regarding the premise at [redacted]
We were able to determine that Mr. [redacted] submitted an application online on Friday, 09/25/15, to have gas service turned on at the above premise....
The online response below was sent back to the customer on the same day. Please understand that [redacted] online application was not lost as previously communicated by a customer service agent.
September 25, 2015 1:52:43 PM CDT
Thank you for your email inquiry to CenterPoint Energy. Our representatives will research your request and respond as quickly as possible. If this is an emergency, please call 800-332-7143 (electric) OR 888-876-5786 (gas) from a safe area away from the location of the emergency
Please be advised that CenterPoint Energy’s Online Customer Service Department normally has 24 - 72 business hours to respond to a customer’s service request. On 09/28/15, online customer service responded to [redacted] service request to turn service on and determined he had contacted Customer Service by phone on 09/28/15. The Move-in order was then scheduled for 09/29/15. The customer was offered same day service and declined the same day service fee.
At the time service was established there was a $40.00 Service Initiation Fee billed to the account, in accordance with our approved tariffs. This charge covers the cost for setting a meter at the premise, turning on the gas service and establishing billing for the service address. We regret the service initiation fee is a onetime fee that is non-refundable. This fee is charged to every customer that initiates new gas service with CenterPoint Energy and is billed on the first bill.
On behalf of CenterPoint Energy we would like to extend an immediate apology to [redacted] in regards to his customer service experience, as he felt that he did not receive the highest quality of customer service that we strive for and are accustomed to providing. We can assure [redacted] that expectations for improvement have been clearly communicated to the representatives involved as it is always our goal to ensure a pleasant customer service experience and that accurate information be provided to our customers.
We regret we were unsuccessful in our attempts to contact Mr. [redacted] however a voice mail message was left along with our direct contact information.
We sincerely apologize for any inconvenience that this matter may have caused [redacted] and we thank him for allowing us the opportunity to address his concern.
Respectfully,
Natalie E[redacted]
CenterPoint Energy
This is in response to the complaint #[redacted] submitted by Nicole [redacted] residing at [redacted]. Please verify the correct company name due to CENTERPOINT ENERGY SERVICES (CES) does not service the state of Michigan. Our natural gas distribution business...
operates in six states:Arkansas, Louisiana, Minnesota, Mississippi, Oklahomaand Texas. CenterPoint Energy Services (CES), our competitive natural gas sales and service business, serves approximately 100,000 customers across 32 states.Regards CenterPoint Energy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution would be satisfactory to me.
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I understand that this company has a guide to follow but it is not my duty to keep sending anything to this company because they did not follow rules all to well of identification of a customer. However I can provide supporting detail to the Revdex.com of such claim(see attached) but I refuse to pay for, stamps,fax,or gas that involve such problem. I did not open this account as stated before I was IN FACT on military duty and should not be held responsible for anything with this account that I did not do and have explained to the people at this company in the pass.Therefore this should be deleted as being mine!May be the people at this company should take better pride when doing work for this company.Thanks In Advance, [redacted]
This is in response to the complaint #[redacted] submitted by Ms. [redacted] residing at [redacted] After thorough research, we were able to determine that Ms. [redacted] submitted a request for CenterPoint Energy to investigate a gas pressure problem via [redacted]...
[redacted] at her residence. A gas pressure problem is classified as a gas emergency. The [redacted] indicates that the email form is not intended for emergencies. All emergency orders must be entered by a live agent and the customer is encouraged to call customer service. These orders are dispatched on the same day which we do not make arrangements to call prior to arriving. If no one is on site to give access in the home to complete a safety test the services are turned off to make the premises safe until complete access is provided. Additionally, we discovered that an error was made on the second attempt to restore the service on 1/7/17. The technician entered notes intended for a different address on the order, which canceled the order. On Sunday 1/8/17, an order was re-submitted but was never dispatched due to the priority change in the order type. This is what caused the last agent to refer the customer to call customer service during regular business hours. Based on these findings, as a gesture of goodwill, an arbitrary credit was granted of $50.00.We sincerely apologize for the inconvenience and frustration Ms. [redacted] encountered while trying to get her services restored. We hope to serve her better in the future.Respectfully,Angela B[redacted]
This response is in reference to complaint #:[redacted].
We are not at liberty to discuss this matter. [redacted] will need to have further communication with the [redacted] and the CenterPoint Energy Legal Department.
Respectfully,
CenterPoint Energy
Executive Administration Office
Thank you for your patience regarding Revdex.com Complaint # [redacted]or Mr. [redacted] located at the address of [redacted].
Our investigation revealed that CNP mailed a paper invoice shut off notice to Mr. P[redacted] subject address on 1/19/16, for a past due amount...
of $25.50 due by 1/29/16 to avoid service interruption. When payment was not received by the shut off notice date, gas service was disconnected for none payment on 2/2/16. On 2/3/16, Mr. [redacted] contacted and spoke with a supervisor who quoted Mr. [redacted] an amount to restore service of $86.30 (past due amount $25.50, collection fee $20.00 and reconnection fee $40.80) he mentioned that he did not received the shut off notice due to having on going issues with not receiving his U. S. Mail with his postal service in his area. CNP advised of other options to prevent disconnection of service like CNP Online Billing, Automatic Bill Pay enrollment and Billing (Alert) Reminders sent via text, phone call or email. Mr. [redacted] expressed his disappointment when he was advised of these options which he alleged to have no knowledge of or had been advised of.
Unfortunately, our records do not reflect any phone calls received regarding his gas account since gas service was disconnected back in September of 2015. Mr. [redacted] requested that we waive his reconnection and collection fees associated in the restoring gas service. We spoke with Mr. [redacted] today and apologized that he went uninformed of our additional bill payment options and methods of receiving monthly invoices. We advised him in an effort to work with him, the day he spoke with a supervisor his $15.00 additional deposit was waived. We also waived his $20.00 collection fee today, as a onetime courtesy. Please note the reconnection fee of $40.80 is warranted due to gas service interruption; which Mr. [redacted] was receptive to understanding. We informed Mr. [redacted] that his next bill invoice is scheduled to mail out to him on 2/16/16 and it will reflect the reconnection fee along with this month’s gas consumption’s usage. We thanked Mr. [redacted] for the opportunity to address and resolve his concerns to his satisfactory. We advised Mr. [redacted] that expectations of improvement have been clearly communicated to all individuals who may have mishandled his gas account.
Sincerely,
[redacted]
This is in response to the second rebuttal for the Revdex.com complaint #[redacted] submitted by [redacted]. Thank you for the opportunity to respond to Ms. [redacted]’s concerns. Please be advised that this matter needs to be handled by CenterPoint Energy’s Credit Department. It was found that the charges are valid and Ms. [redacted] will need to contact Mr. King at 713-207-1675 for a resolution. Regards, Angela [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
To date I have no confirmation that my drainage line from the backyard is not damaged by the Contractor. Only after The [redacted] repairs the leaking water line to the meter can I inspect the drainage line and determine that it has not been penetrated or broken by the contractor. As of this date there is still water draining out of the green drainage line that runs from my back yard. If the drainage line was not penetrated how then would leaking [redacted] water line send water into and flowing out of the drainage line? Someone needs to confirm this before I will relieve the Contractor of liability.Ed [redacted]8/12/2015
We reviewed the account and found that Ms. [redacted] was only charged one time for the same day fee for the order scheduled for 2/23/17. It was explained that the same day fee will be applicable. Ms. [redacted] called on 2/22/17 to inform us that she found a yellow tag on her door which...
indicated that the technician had already been to her address. According to our records, it did not show that the technician had attempted the order yet. As a result, the order was rescheduled for that day and the fee was waived. We appreciate Ms. [redacted] for being a good customer and giving us the opportunity to respond to her concern. Kind regards,Angela [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have decided to go ahead with a deceptive trade practices lawsuit against CenterPoint. Also another complaint against CenterPoint about their unreasonable rate case will also be filed. Thanks for your help. If CenterPoint wants to settle this issue, I am willing to work with them
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Thanks Revdex.com. I have accepted the response from Ceneterpoint just to close the matter and not waste any further time on this. However, I feel it is necessary to respond to Ms [redacted] as I don't feel Centerpoint is presenting correct facts here. Firstly, the wait time where I spent close to 40 min on phone was not due to waiting for one of your agents but an example of poor customer service where I was kept on hold for close to 25 minutes just to talk to supervisor without any update. With this I would like to also highlight that I was not offered any message to call me back. Please check your telephony recordings to verify the facts.Regarding engineer's visit, I actually didn't accepted but I was not given any option and Centerpoint is not ready to accept their fault and wanted to do Pressure test. Your engineer never called 30 minutes before arrival and just turned up despite me verifying it couple of times with supervisor who booked test. I suggest please check your phone recording and check with engineer if they ever called. This is yet another example of where I see Centerpoint failed on their commitment. On closing, I would just hope that centerpoint improves their customer service and billing processes.Thanks.
Revdex.com:
This letter is to inform you that CenterPoint Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/23/2016 and assigned ID [redacted]
Regards,
This resolution is in reference to complaint #: [redacted].
Please be advised that we have reviewed the natural gas account associated with the service address: [redacted].
After review of the account, the security deposit originally charged to the account on 05/29/2015...
was reversed in full from the account per receipt of a letter of credit from [redacted] on 06/03/2015.
Please be advised that the Service Initiation Fee will not be removed from this account. We have provided a copy of the new service confirmation email sent by CNP Online Customer Service Department. It states:
About Your First Bill
A $43.24 service initiation fee, along with a $90.00 security deposit,
will be applied to your first month's invoice.
The security deposit may be waived by providing one or both of the
following documents:
• A guaranty agreement signed by another CenterPoint Energy
customer who will guarantee your deposit. This person must have had
service at their home for at least 12 consecutive months and a good
credit rating with us in order to guarantee your deposit. Contact us to
have the proper documentation mailed to your guarantor.
• A credit reference letter provided from another natural gas or
electric company, showing no more than two late payments, no returned
checks and no disconnection orders for nonpayment during the last 12
consecutive months.
These documents may be faxed to [redacted] or mailed to:
CenterPoint Energy
[redacted]
Houston, TX [redacted]
(Attn: Credit/Deposit Clerk, 27th floor)
With this proof, we will not waive the service initiation fee. If you have any other questions, please feel free to contact our customer Service department directly at [redacted].
Executive Administration Office
CenterPoint Energy
This is in response to the complaint #[redacted] submitted by Mr. [redacted] residing at [redacted]. Upon receipt of this complaint it was confirmed by the CenterPoint Energy Claims Department that the claim was still open. The claim has been settled as of 1/26/17 and...
the claimant accepted the settlement offer. Regards, CenterPoint Energy
Thank you for your patience in our response regarding Revdex.com Complaint # 10660117 for Spencer S[redacted] at the addresses of [redacted] M[redacted] St in Wharton, TX and [redacted] W[redacted] Ave in Wharton, TX.
Ms. S[redacted] contacted our Executive Administrative Office today requesting assistance regarding the electric...
service for the above referenced addresses. Ms. S[redacted] requested to know why the electric meters had been removed from both addresses. We informed her that once service has been discontinued for 3 months or more, CenterPoint Energy will remove the electric meter due to regulations and as a safety precaution; if someone has not applied to activate the services again.
Ms. S[redacted] expressed her dissatisfaction with the REP’s (retail electric providers) as well as CNP customer service either quoting or not quoting any pricing for setting up a new electric metered service / installation. We advised Ms. S[redacted] due to Senate Bill 7 passing – deregulation allows the customers in the state of Texas to choose their own electric retail providers. CenterPoint Energy is a transmission and distribution service provider or the wires company; and the referenced bill does allow the wires company to sell and distribute electric service in the service area.
However, we did guide Ms. S[redacted] through our website to the CenterPoint Energy’s Tariff for Delivery of Electric service at her request; she requested to know the base cost for setting a new electric meter at a residential address. (Tariff: 6.1.2.1 STANDARD DISCRETIONARY SERVICE). However, it was explained in detail that the REP is responsible for all billing.
Ms. S[redacted] informed us that she is a victim of the most recent flooding in Wharton, TX and she wanted to know if we could waive any potential charges. We regret to inform Ms. S[redacted] that CenterPoint Energy did not have any such programs in place to assist her; however we did encourage her to contact her local agencies in her area. We appreciate the opportunity to assist Ms. S[redacted] and apologize for her most recent circumstances. She thanked us for taking the time to fully assist her and if additional information or assistance is needed she should please feel free to contact us.
Sincerely,
Shauntee S[redacted]
This is response to Revdex.com complaint#[redacted] submitted by [redacted]
We were successful in speaking with [redacted] in regards to his concerns. On 4/6/2015, [redacted] made a payment for the overtime fee for same day service...
however the order was not completed until 4/7/2015. We sincerly apologize for any inconvenience caused and a a one time courtesy, the $48.00 service initiation fee was waived. [redacted] thanked us for taking the time to resolve his concerns.
Respectfully,
[redacted]
CenterPoint Energy
This resolution is in reference to complaint #: [redacted].
The documented proof from the emailed communication proves that the Service Initiation was never an option to be waived.
Respectfully,
CenterPoint Energy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I will not be calling anyone, you all inserted this on my credit file without notice and it is against the law. I will file suit, period.
Regards,
This is in response to Revdex.com complaint# [redacted] submitted by Mr. [redacted] regarding the premise at [redacted]
We were able to determine that Mr. [redacted] submitted an application online on Friday, 09/25/15, to have gas service turned on at the above premise....
The online response below was sent back to the customer on the same day. Please understand that [redacted] online application was not lost as previously communicated by a customer service agent.
September 25, 2015 1:52:43 PM CDT
Thank you for your email inquiry to CenterPoint Energy. Our representatives will research your request and respond as quickly as possible. If this is an emergency, please call 800-332-7143 (electric) OR 888-876-5786 (gas) from a safe area away from the location of the emergency
Please be advised that CenterPoint Energy’s Online Customer Service Department normally has 24 - 72 business hours to respond to a customer’s service request. On 09/28/15, online customer service responded to [redacted] service request to turn service on and determined he had contacted Customer Service by phone on 09/28/15. The Move-in order was then scheduled for 09/29/15. The customer was offered same day service and declined the same day service fee.
At the time service was established there was a $40.00 Service Initiation Fee billed to the account, in accordance with our approved tariffs. This charge covers the cost for setting a meter at the premise, turning on the gas service and establishing billing for the service address. We regret the service initiation fee is a onetime fee that is non-refundable. This fee is charged to every customer that initiates new gas service with CenterPoint Energy and is billed on the first bill.
On behalf of CenterPoint Energy we would like to extend an immediate apology to [redacted] in regards to his customer service experience, as he felt that he did not receive the highest quality of customer service that we strive for and are accustomed to providing. We can assure [redacted] that expectations for improvement have been clearly communicated to the representatives involved as it is always our goal to ensure a pleasant customer service experience and that accurate information be provided to our customers.
We regret we were unsuccessful in our attempts to contact Mr. [redacted] however a voice mail message was left along with our direct contact information.
We sincerely apologize for any inconvenience that this matter may have caused [redacted] and we thank him for allowing us the opportunity to address his concern.
Respectfully,
Natalie E[redacted]
CenterPoint Energy
This is in response to the complaint #[redacted] submitted by Nicole [redacted] residing at [redacted]. Please verify the correct company name due to CENTERPOINT ENERGY SERVICES (CES) does not service the state of Michigan. Our natural gas distribution business...
operates in six states:Arkansas, Louisiana, Minnesota, Mississippi, Oklahomaand Texas. CenterPoint Energy Services (CES), our competitive natural gas sales and service business, serves approximately 100,000 customers across 32 states.Regards CenterPoint Energy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution would be satisfactory to me.
[A default letter is provided here which...
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I understand that this company has a guide to follow but it is not my duty to keep sending anything to this company because they did not follow rules all to well of identification of a customer. However I can provide supporting detail to the Revdex.com of such claim(see attached) but I refuse to pay for, stamps,fax,or gas that involve such problem. I did not open this account as stated before I was IN FACT on military duty and should not be held responsible for anything with this account that I did not do and have explained to the people at this company in the pass.Therefore this should be deleted as being mine!May be the people at this company should take better pride when doing work for this company.Thanks In Advance, [redacted]
This is in response to the complaint #[redacted] submitted by Ms. [redacted] residing at [redacted] After thorough research, we were able to determine that Ms. [redacted] submitted a request for CenterPoint Energy to investigate a gas pressure problem via [redacted]...
[redacted] at her residence. A gas pressure problem is classified as a gas emergency. The [redacted] indicates that the email form is not intended for emergencies. All emergency orders must be entered by a live agent and the customer is encouraged to call customer service. These orders are dispatched on the same day which we do not make arrangements to call prior to arriving. If no one is on site to give access in the home to complete a safety test the services are turned off to make the premises safe until complete access is provided. Additionally, we discovered that an error was made on the second attempt to restore the service on 1/7/17. The technician entered notes intended for a different address on the order, which canceled the order. On Sunday 1/8/17, an order was re-submitted but was never dispatched due to the priority change in the order type. This is what caused the last agent to refer the customer to call customer service during regular business hours. Based on these findings, as a gesture of goodwill, an arbitrary credit was granted of $50.00.We sincerely apologize for the inconvenience and frustration Ms. [redacted] encountered while trying to get her services restored. We hope to serve her better in the future.Respectfully,Angela B[redacted]
This response is in reference to complaint #:[redacted].
We are not at liberty to discuss this matter. [redacted] will need to have further communication with the [redacted] and the CenterPoint Energy Legal Department.
Respectfully,
CenterPoint Energy
Executive Administration Office
Thank you for your patience regarding Revdex.com Complaint # [redacted]or Mr. [redacted] located at the address of [redacted].
Our investigation revealed that CNP mailed a paper invoice shut off notice to Mr. P[redacted] subject address on 1/19/16, for a past due amount...
of $25.50 due by 1/29/16 to avoid service interruption. When payment was not received by the shut off notice date, gas service was disconnected for none payment on 2/2/16. On 2/3/16, Mr. [redacted] contacted and spoke with a supervisor who quoted Mr. [redacted] an amount to restore service of $86.30 (past due amount $25.50, collection fee $20.00 and reconnection fee $40.80) he mentioned that he did not received the shut off notice due to having on going issues with not receiving his U. S. Mail with his postal service in his area. CNP advised of other options to prevent disconnection of service like CNP Online Billing, Automatic Bill Pay enrollment and Billing (Alert) Reminders sent via text, phone call or email. Mr. [redacted] expressed his disappointment when he was advised of these options which he alleged to have no knowledge of or had been advised of.
Unfortunately, our records do not reflect any phone calls received regarding his gas account since gas service was disconnected back in September of 2015. Mr. [redacted] requested that we waive his reconnection and collection fees associated in the restoring gas service. We spoke with Mr. [redacted] today and apologized that he went uninformed of our additional bill payment options and methods of receiving monthly invoices. We advised him in an effort to work with him, the day he spoke with a supervisor his $15.00 additional deposit was waived. We also waived his $20.00 collection fee today, as a onetime courtesy. Please note the reconnection fee of $40.80 is warranted due to gas service interruption; which Mr. [redacted] was receptive to understanding. We informed Mr. [redacted] that his next bill invoice is scheduled to mail out to him on 2/16/16 and it will reflect the reconnection fee along with this month’s gas consumption’s usage. We thanked Mr. [redacted] for the opportunity to address and resolve his concerns to his satisfactory. We advised Mr. [redacted] that expectations of improvement have been clearly communicated to all individuals who may have mishandled his gas account.
Sincerely,
[redacted]
This is in response to the second rebuttal for the Revdex.com complaint #[redacted] submitted by [redacted]. Thank you for the opportunity to respond to Ms. [redacted]’s concerns. Please be advised that this matter needs to be handled by CenterPoint Energy’s Credit Department. It was found that the charges are valid and Ms. [redacted] will need to contact Mr. King at 713-207-1675 for a resolution. Regards, Angela [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
To date I have no confirmation that my drainage line from the backyard is not damaged by the Contractor. Only after The [redacted] repairs the leaking water line to the meter can I inspect the drainage line and determine that it has not been penetrated or broken by the contractor. As of this date there is still water draining out of the green drainage line that runs from my back yard. If the drainage line was not penetrated how then would leaking [redacted] water line send water into and flowing out of the drainage line? Someone needs to confirm this before I will relieve the Contractor of liability.Ed [redacted]8/12/2015
We reviewed the account and found that Ms. [redacted] was only charged one time for the same day fee for the order scheduled for 2/23/17. It was explained that the same day fee will be applicable. Ms. [redacted] called on 2/22/17 to inform us that she found a yellow tag on her door which...
indicated that the technician had already been to her address. According to our records, it did not show that the technician had attempted the order yet. As a result, the order was rescheduled for that day and the fee was waived. We appreciate Ms. [redacted] for being a good customer and giving us the opportunity to respond to her concern. Kind regards,Angela [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have decided to go ahead with a deceptive trade practices lawsuit against CenterPoint. Also another complaint against CenterPoint about their unreasonable rate case will also be filed. Thanks for your help. If CenterPoint wants to settle this issue, I am willing to work with them
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Thanks Revdex.com. I have accepted the response from Ceneterpoint just to close the matter and not waste any further time on this. However, I feel it is necessary to respond to Ms [redacted] as I don't feel Centerpoint is presenting correct facts here. Firstly, the wait time where I spent close to 40 min on phone was not due to waiting for one of your agents but an example of poor customer service where I was kept on hold for close to 25 minutes just to talk to supervisor without any update. With this I would like to also highlight that I was not offered any message to call me back. Please check your telephony recordings to verify the facts.Regarding engineer's visit, I actually didn't accepted but I was not given any option and Centerpoint is not ready to accept their fault and wanted to do Pressure test. Your engineer never called 30 minutes before arrival and just turned up despite me verifying it couple of times with supervisor who booked test. I suggest please check your phone recording and check with engineer if they ever called. This is yet another example of where I see Centerpoint failed on their commitment. On closing, I would just hope that centerpoint improves their customer service and billing processes.Thanks.