Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
After waiting a week after the response from CenterPoint to see if the issue would be resolved, I contacted the builder today (Wednesday, July 1) and no one can substantiate being contacted by CenterPoint Energy. Can CenterPoint provide me with a name or contact information of a representative of the builder who was contacted so I can deal directly with this individual?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
To Centerpoint Energy,Below is a copy of the last email transmission I discovered in my email's junk box. It clearly has no communication about disconnection of services. As for the notice that was mailed out. I checked with my USPS carrier and they admitted fault in not delivering my mail to the appropriate address. I did not receive the mailed notice until May 15, 2015. Customer Notification: Bill Reminder Notification May 10, 2015 RE:Bill Reminder NotificationAccount:[redacted]-9Service address:[redacted] Dear [redacted...⇄ is a reminder regarding your CenterPoint Energy bill of $115.22 due on 05/08/2015 for account [redacted]-9.If your payment has been sent or is already scheduled, thank you. To make a payment now, choose from the following options:- If you already have a user name and password, go to https://myaccount.CenterPointEnergy.com- If you don’t have a user name and password, make a One-Time payment at CenterPointEnergy.com/SelfService- Make a payment by telephone 713-659-2111If you wish to cancel future bill reminders, visitCenterPointEnergy.com/SelfService. Choose “Account Maintenance” and change preferences in the bill reminder section.We appreciate your business. Sincerely,CenterPoint Energy713-659-2111www.CenterPointEnergy.com
Regards,
[redacted]
This resolution is in reference to complaint #: [redacted].
We have investigated the complaint submitted regarding the billing of natural gas service located at [redacted].
After contacting [redacted] Billing Department, it was found that the customer committed to two payments...
($55.21 & $56.00) on 4/13/2011, but only the $55.21 was received. The $56 Online Payment was cancelled and then reversed in our system. This allowed the customer to still have $56 applied to his balance while leaving open a debit (Online Payment Offset) on the account. (see attached spreadsheet)
As long as [redacted] continued to pay the entire amount of his bill each month, the unbilled balance was not carried over. Finally, on 12/19/11, the bill was $126.31 and [redacted] only paid $70.31 ($56 difference). At that time the $56 balance begin to show in the checkbook but still would not have shown on the bill because he had previously received a $56 credit when the full transaction wasn’t reversed in April.
Overall, this action was a CenterPoint Energy billing/payment error. As a result, we have issued a $56.00 credit towards the account.
We apologize for the office error and the inconvenience this has caused.
Respectfully,
Ericka M[redacted]
Executive Administration Office
This resolution is in reference to complaint: [redacted].Please be advised that we have reviewed the complaint regarding the service address of [redacted].On 10/10/2016 a disconnection notice was mailed to the address listed above for the past due amount of $29.82. The notice...
stated that if the past due payment was not received by 10/20/2016 the service would be disconnected for non-payment. The notice also included the applicable fees related to service disconnection. According to the rules set forth by the Railroad Commission of Texas:CENTERPOINT ENERGY RESOURCES CORP. D/B/A CENTERPOINT ENERGY ENTEX AND CENTERPOINT ENERGY TEXAS GAS GENERAL RULES AND REGULATIONS APPLICABLE TO NATURAL GAS SERVICE IN TEXAS(b) Discontinuance of service. (1) Bills are due and payable when rendered; the bill shall be past due not less than 15 days after issuance or such other period of time as may be provided by order of the regulatory authority. A bill for utility service is delinquent if unpaid by the due date. (2) The Company may offer an inducement for prompt payment of bills by allowing a discount in the amount of 5% for payment within 10 days of their issuance. In the event of any inconsistency between these Rules and Regulations and the applicable rate tariff, the rate tariff shall control. (3) A customer's utility service may not be terminated unless the Company has made a reasonable effort to offer the customer the option of paying a delinquent bill in installments. A customer's utility service may be disconnected if the bill has not been paid or a suitable written arrangement for payment in installments entered into within 5 working days after the bill has become delinquent and if proper notice has been given. Proper notice shall consist of a mailing or hand delivery at least five working days prior to a stated date of disconnection. Said notice shall be provided in English and Spanish as necessary and shall include: (A) the words "Disconnect Notice" or similar language prominently displayed; (B) the reason service is to be terminated; (C) what customer must do to prevent termination; (D) in the case of a past-due bill, the amount past due and the hours, address, and telephone number where payment may be made; and (E) a statement that if a health or other emergency exists, the Company may be contacted concerning the nature of the emergency and the relief available, if any, to meet such emergency. (4) Utility service may be disconnected for any of the following reasons: (A) failure to pay a delinquent account or failure to comply with the terms of a written agreement for installment payment of a delinquent account;With the information provided, please be advised that CNP is a regulated entityCNP is within their right to charge customer’s additional fees when the service is disconnected for non-payment.A disconnect notice was sent to the mailing address of file. The mailing address has not changed on the account, so the company is under the impression that the customer receives the billing statements.Unfortunately, the request desired settlement of $140.00 refund to the customer is not warranted and will not be given. Respectfully, Executive Administration OfficeCenterPoint Energy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
This is in response to the Revdex.com complaint # 12113086 submitted by H[redacted] Moore regarding unauthorized funds that were drafted from his bank account.We had the opportunity to speak with Mr. Moore regarding his concern. Mr. Moore stated that two different amounts have been drafted from his bank account...
that was paid to CenterPoint Energy. He requested a refund as soon as possible. It was explained to Mr. Moore that CenterPoint Energy does not keep records of customer’s bank account numbers. Therefore in order to locate the account that his money was applied too, we would need the transaction number from each draft in order to trace it. Once we receive the information from the bank the turnaround is anywhere from 7 to 14 business days. Mr. Moore decided he could not wait that long and requested a stop payment on the drafts through his bank and closed out the bank account.We thanked Mr. Moore for the opportunity to address his concern. Regards,A[redacted] Boswell
In response to the Revdex.com complaint # [redacted] submitted by [redacted] residing at [redacted] disputing disconnection of service for non-payment.We were unsuccessful with reaching Ms. [redacted] to explain what took place. According to our records, we did not find where...
CenterPoint Energy was negligent in providing Ms. [redacted] with adequate notification regarding the disconnection for non-payment.Please know that CenterPoint Energy has tried everything possible to get Ms. [redacted]’s attention. The invoice of $43.31 was issued on 8/4/16 and was originally due on 8/22/16. The day after the due date an automated courtesy call was made on 8/23/16 as a reminder that the bill was due on 8/22/16. On 9/2/16 the new invoice was generated and a payment had not been received therefore a shut-off notice was included with the new invoice asking for the past due of $43.31 be paid before or on 9/16/16. The payment was not received and the order to disconnect the service was assigned to a technician. Once the disconnection order is assigned, it is too late to cancel the order. The technicians do not have up to date data in the field. If a payment is made on the same day of the disconnection, the technician has no way to see the payment. With that being said when Ms. [redacted] made the payment, the technician had not completed the disconnection order. This is why the payment is requested to be made before the disconnection date. After speaking with customer service, Ms. [redacted] was asked to make her payment online or over the phone via Bill Matrix, because agents do not take payments for security reasons. Once the payment was made, the agent advised Ms. [redacted] to call customer service back so a reconnection order could be scheduled. Because of the circumstances the reconnection order would have had to be manually entered in the system for the next business day. However Ms. [redacted] did not call back and the order was not processed for 9/20/16. Ms. [redacted] called on 9/20/16 and tried to get the order scheduled for the same day. We do not issue same day orders unless an overtime/same day (OT) fee of $47.00 is paid. Ms. [redacted] was not interested in paying the OT fee and the order was scheduled and completed on 9/21/16. We would like to recommend for Ms. [redacted] to check with her post office in regards to not receiving her gas bills. According to our records, Ms. [redacted] has a P.O. Box listed for her mailing address. In addition, all CenterPoint Energy customers have 24 hour self-service access to their account information through Telephone self-services and Online self-service. We sincerely appreciate your business and thank you for the opportunity to respond to your concern.Regards,Angela [redacted]
This is in response to Revdex.com complaint #[redacted] submitted by [redacted] regarding bad debt on file with the credit reporting agencies.Upon receipt of the complaint, the issue was forwarded to our Credit Department for review.Ms. [redacted] will be receiving a letter explaining their findings....
We are receipt of the additional information. Please understand that during the time in question the daily low temperatures were in the 40s. During this time a majority of our customers will use some form of heating. In this case the central heater is operated by natural gas. When the central heater is in use, even for a short time, there will be a significant increase in the gas usage. Because of this the usage cannot be compared with other timeframes where the temperature was higher and the central heater was not in use. In an effort to resolve this concern and keep excellent customer relations, a goodwill credit of $6.47 has been added to the account. This credit reflects a usage of 2ccfs of gas. The balance remaining is $1.05 which may be paid with the next monthly invoice.
Respectfully,
LaToya [redacted]
CenterPoint Energy
This is in response to Revdex.com complaint# [redacted] submitted by [redacted] residing at [redacted].Thank you for your patience, we are currently in the process of investigating the issue and awaiting the results. We will provide an update once...
available. Respectfully, Ana [redacted] CenterPoint Energy
Revdex.com:
This letter is to inform you that CenterPoint Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/6/2015 8:45:05 AM and assigned ID [redacted].
Regards,They have closed the hole, put dirt in and put new grass on the area. The curb is still damageed. The Contractor forman told my wife that they did not damage the curb and do not have heavy enough equipment to have damaged the curb. We have contacted the [redacted] to repair the curb.....Now we wait for action
Based on our findings CenterPoint Energy was not negligent in disconnecting Ms. [redacted]’s natural gas service for non-payment and we regret we will be unable to waive the reconnect fees.
We value Ms. [redacted] as our customer and sincerely regret any inconvenience that she may have undergone as a result of this matter.
CenterPoint Energy
Executive Administrative Office
Thank you for contacting CenterPoint Energy. We reviewed the complaint submitted by Ms. [redacted] with CenterPoint Energy's Claim Department and it was forwarded the Claims Department. The Claims Department is responsible for investigating and responding to any complaints filed against...
CenterPoint Energy.
The Claims Department spoke with Ms. [redacted] and explained that the bamboo in question originated on her property and encroached into CenterPoint Energy’s right of way, therefore no adjustment will be warranted.
Ms. [redacted] understood and thanked us for the explanation.
Kind regards,
Angela [redacted]
This resolution is in reference to complaint number: [redacted].
Please be advised that the CNP Billing/Remittance Department has investigated the complaint submitted by: [redacted] in regards to the service address of: [redacted].
After reviewing the account it has been...
determined that the returns are accurate.
The customer’s first return occurred in September after he went into his account via the web and made bank changes. On 09/08/2015 he executed a payment of $27.27 which returned as: No account found. Then another payment for $64.54 was executed on 09/25/2015 and was also returned for: No account found.
Our Customer Service Department then waived one of the return fees as a courtesy on 10/27/2016.
The customer then executed a third payment for the amount of $3.62 using the same banking information as the previous two payments that had been returned.
The billing on the account is correct and will not be changed. If the customer has any other questions, please feel free to contact Customer Service at 1-800-752-8036.
Respectfully,
CenterPoint Energy
Executive Administration Office
Thank you for your patience, Mr. [redacted] spoke with a CenterPoint Energy director and was able to voice his frustration with CenterPoint Energy agents. Mr. [redacted] has our director's number if he has any future concerns. Regards,Angela [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
They have done nothing to remove the stub pole they left. They have not put the tension rod back yet.. they need to do their job. I was told that I would only have one pole. That obviously was NOT true.
This is in response to Revdex.com complaint # [redacted] submitted by Ms. [redacted] regarding the premise at [redacted].
Upon receiving Ms. [redacted]’s complaint immediate action was taken to investigate what took place with her reconnection order. Our records revealed...
that Ms. [redacted] entered a reconnection order through the CenterPoint Energy online services on 10/26/2015 and scheduled her order for 10/27/2015. When a customer creates an order online or through a customer service agent, a tracking number is provided in order for the customer to check the status of their order throughout the day. Unfortunately, due to circumstances beyond our control, all field technicians within the area were routed to a major gas emergency that carried over throughout the next day.
We acknowledge this was an inconvenience and show that compensation was given by a supervisor. The deposit was waived for the 10/27/2015 order and the service initiation fee was waived for the 10/28/2015 order. We can assure you that your dissatisfaction is not taken lightly.
We apologize for any inconvenience this has caused and thank you for your patience and understanding.
Regards,
Angela [redacted]
Executive Administration Office
This is in response to Revdex.com complaint #[redacted] submitted by [redacted] residing at [redacted].Our records reveal that Ms. [redacted] has two returned checks on her account within the last twelve months. The first returned check for $45.22 was returned on 6/10/2016 by...
her bank due to a STOPPED PAYMENT was placed on the check, therefore applicable fees were assessed including a late fee of 68 cents. The second returned check for $24.05 was returned on 9/9/2016 by her bank for INSUFFICIENT FUNDS. Again the applicable fees were assessed including a late fee of 36 cents. It is up to the bank as to how many times a check is processed before it is returned to the party the check was written out to. Once CenterPoint Energy receives a returned check back for whatever reason, it is not sent back to the bank. We appreciate Ms. [redacted] as our customer and currently we do not show any other returned checks on her account. The charges are valid and we will be unable to remove or credit any of the fees.Regards,Angela [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
After waiting a week after the response from CenterPoint to see if the issue would be resolved, I contacted the builder today (Wednesday, July 1) and no one can substantiate being contacted by CenterPoint Energy. Can CenterPoint provide me with a name or contact information of a representative of the builder who was contacted so I can deal directly with this individual?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
To Centerpoint Energy,Below is a copy of the last email transmission I discovered in my email's junk box. It clearly has no communication about disconnection of services. As for the notice that was mailed out. I checked with my USPS carrier and they admitted fault in not delivering my mail to the appropriate address. I did not receive the mailed notice until May 15, 2015. Customer Notification: Bill Reminder Notification May 10, 2015 RE:Bill Reminder NotificationAccount:[redacted]-9Service address:[redacted] Dear [redacted...⇄ is a reminder regarding your CenterPoint Energy bill of $115.22 due on 05/08/2015 for account [redacted]-9.If your payment has been sent or is already scheduled, thank you. To make a payment now, choose from the following options:- If you already have a user name and password, go to https://myaccount.CenterPointEnergy.com- If you don’t have a user name and password, make a One-Time payment at CenterPointEnergy.com/SelfService- Make a payment by telephone 713-659-2111If you wish to cancel future bill reminders, visitCenterPointEnergy.com/SelfService. Choose “Account Maintenance” and change preferences in the bill reminder section.We appreciate your business. Sincerely,CenterPoint Energy713-659-2111www.CenterPointEnergy.com
Regards,
[redacted]
This resolution is in reference to complaint #: [redacted].
We have investigated the complaint submitted regarding the billing of natural gas service located at [redacted].
After contacting [redacted] Billing Department, it was found that the customer committed to two payments...
($55.21 & $56.00) on 4/13/2011, but only the $55.21 was received. The $56 Online Payment was cancelled and then reversed in our system. This allowed the customer to still have $56 applied to his balance while leaving open a debit (Online Payment Offset) on the account. (see attached spreadsheet)
As long as [redacted] continued to pay the entire amount of his bill each month, the unbilled balance was not carried over. Finally, on 12/19/11, the bill was $126.31 and [redacted] only paid $70.31 ($56 difference). At that time the $56 balance begin to show in the checkbook but still would not have shown on the bill because he had previously received a $56 credit when the full transaction wasn’t reversed in April.
Overall, this action was a CenterPoint Energy billing/payment error. As a result, we have issued a $56.00 credit towards the account.
We apologize for the office error and the inconvenience this has caused.
Respectfully,
Ericka M[redacted]
Executive Administration Office
This resolution is in reference to complaint: [redacted].Please be advised that we have reviewed the complaint regarding the service address of [redacted].On 10/10/2016 a disconnection notice was mailed to the address listed above for the past due amount of $29.82. The notice...
stated that if the past due payment was not received by 10/20/2016 the service would be disconnected for non-payment. The notice also included the applicable fees related to service disconnection. According to the rules set forth by the Railroad Commission of Texas:CENTERPOINT ENERGY RESOURCES CORP. D/B/A CENTERPOINT ENERGY ENTEX AND CENTERPOINT ENERGY TEXAS GAS GENERAL RULES AND REGULATIONS APPLICABLE TO NATURAL GAS SERVICE IN TEXAS(b) Discontinuance of service. (1) Bills are due and payable when rendered; the bill shall be past due not less than 15 days after issuance or such other period of time as may be provided by order of the regulatory authority. A bill for utility service is delinquent if unpaid by the due date. (2) The Company may offer an inducement for prompt payment of bills by allowing a discount in the amount of 5% for payment within 10 days of their issuance. In the event of any inconsistency between these Rules and Regulations and the applicable rate tariff, the rate tariff shall control. (3) A customer's utility service may not be terminated unless the Company has made a reasonable effort to offer the customer the option of paying a delinquent bill in installments. A customer's utility service may be disconnected if the bill has not been paid or a suitable written arrangement for payment in installments entered into within 5 working days after the bill has become delinquent and if proper notice has been given. Proper notice shall consist of a mailing or hand delivery at least five working days prior to a stated date of disconnection. Said notice shall be provided in English and Spanish as necessary and shall include: (A) the words "Disconnect Notice" or similar language prominently displayed; (B) the reason service is to be terminated; (C) what customer must do to prevent termination; (D) in the case of a past-due bill, the amount past due and the hours, address, and telephone number where payment may be made; and (E) a statement that if a health or other emergency exists, the Company may be contacted concerning the nature of the emergency and the relief available, if any, to meet such emergency. (4) Utility service may be disconnected for any of the following reasons: (A) failure to pay a delinquent account or failure to comply with the terms of a written agreement for installment payment of a delinquent account;With the information provided, please be advised that CNP is a regulated entityCNP is within their right to charge customer’s additional fees when the service is disconnected for non-payment.A disconnect notice was sent to the mailing address of file. The mailing address has not changed on the account, so the company is under the impression that the customer receives the billing statements.Unfortunately, the request desired settlement of $140.00 refund to the customer is not warranted and will not be given. Respectfully, Executive Administration OfficeCenterPoint Energy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
This is in response to the Revdex.com complaint # 12113086 submitted by H[redacted] Moore regarding unauthorized funds that were drafted from his bank account.We had the opportunity to speak with Mr. Moore regarding his concern. Mr. Moore stated that two different amounts have been drafted from his bank account...
that was paid to CenterPoint Energy. He requested a refund as soon as possible. It was explained to Mr. Moore that CenterPoint Energy does not keep records of customer’s bank account numbers. Therefore in order to locate the account that his money was applied too, we would need the transaction number from each draft in order to trace it. Once we receive the information from the bank the turnaround is anywhere from 7 to 14 business days. Mr. Moore decided he could not wait that long and requested a stop payment on the drafts through his bank and closed out the bank account.We thanked Mr. Moore for the opportunity to address his concern. Regards,A[redacted] Boswell
In response to the Revdex.com complaint # [redacted] submitted by [redacted] residing at [redacted] disputing disconnection of service for non-payment.We were unsuccessful with reaching Ms. [redacted] to explain what took place. According to our records, we did not find where...
CenterPoint Energy was negligent in providing Ms. [redacted] with adequate notification regarding the disconnection for non-payment.Please know that CenterPoint Energy has tried everything possible to get Ms. [redacted]’s attention. The invoice of $43.31 was issued on 8/4/16 and was originally due on 8/22/16. The day after the due date an automated courtesy call was made on 8/23/16 as a reminder that the bill was due on 8/22/16. On 9/2/16 the new invoice was generated and a payment had not been received therefore a shut-off notice was included with the new invoice asking for the past due of $43.31 be paid before or on 9/16/16. The payment was not received and the order to disconnect the service was assigned to a technician. Once the disconnection order is assigned, it is too late to cancel the order. The technicians do not have up to date data in the field. If a payment is made on the same day of the disconnection, the technician has no way to see the payment. With that being said when Ms. [redacted] made the payment, the technician had not completed the disconnection order. This is why the payment is requested to be made before the disconnection date. After speaking with customer service, Ms. [redacted] was asked to make her payment online or over the phone via Bill Matrix, because agents do not take payments for security reasons. Once the payment was made, the agent advised Ms. [redacted] to call customer service back so a reconnection order could be scheduled. Because of the circumstances the reconnection order would have had to be manually entered in the system for the next business day. However Ms. [redacted] did not call back and the order was not processed for 9/20/16. Ms. [redacted] called on 9/20/16 and tried to get the order scheduled for the same day. We do not issue same day orders unless an overtime/same day (OT) fee of $47.00 is paid. Ms. [redacted] was not interested in paying the OT fee and the order was scheduled and completed on 9/21/16. We would like to recommend for Ms. [redacted] to check with her post office in regards to not receiving her gas bills. According to our records, Ms. [redacted] has a P.O. Box listed for her mailing address. In addition, all CenterPoint Energy customers have 24 hour self-service access to their account information through Telephone self-services and Online self-service. We sincerely appreciate your business and thank you for the opportunity to respond to your concern.Regards,Angela [redacted]
This is in response to Revdex.com complaint #[redacted] submitted by [redacted] regarding bad debt on file with the credit reporting agencies.Upon receipt of the complaint, the issue was forwarded to our Credit Department for review.Ms. [redacted] will be receiving a letter explaining their findings....
Respectfully,Angela [redacted]
We are receipt of the additional information. Please understand that during the time in question the daily low temperatures were in the 40s. During this time a majority of our customers will use some form of heating. In this case the central heater is operated by natural gas. When the central heater is in use, even for a short time, there will be a significant increase in the gas usage. Because of this the usage cannot be compared with other timeframes where the temperature was higher and the central heater was not in use. In an effort to resolve this concern and keep excellent customer relations, a goodwill credit of $6.47 has been added to the account. This credit reflects a usage of 2ccfs of gas. The balance remaining is $1.05 which may be paid with the next monthly invoice.
Respectfully,
LaToya [redacted]
CenterPoint Energy
This is in response to Revdex.com complaint# [redacted] submitted by [redacted] residing at [redacted].Thank you for your patience, we are currently in the process of investigating the issue and awaiting the results. We will provide an update once...
available. Respectfully, Ana [redacted] CenterPoint Energy
Revdex.com:
This letter is to inform you that CenterPoint Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/6/2015 8:45:05 AM and assigned ID [redacted].
Regards,They have closed the hole, put dirt in and put new grass on the area. The curb is still damageed. The Contractor forman told my wife that they did not damage the curb and do not have heavy enough equipment to have damaged the curb. We have contacted the [redacted] to repair the curb.....Now we wait for action
Based on our findings CenterPoint Energy was not negligent in disconnecting Ms. [redacted]’s natural gas service for non-payment and we regret we will be unable to waive the reconnect fees.
We value Ms. [redacted] as our customer and sincerely regret any inconvenience that she may have undergone as a result of this matter.
CenterPoint Energy
Executive Administrative Office
Thank you for contacting CenterPoint Energy. We reviewed the complaint submitted by Ms. [redacted] with CenterPoint Energy's Claim Department and it was forwarded the Claims Department. The Claims Department is responsible for investigating and responding to any complaints filed against...
CenterPoint Energy.
The Claims Department spoke with Ms. [redacted] and explained that the bamboo in question originated on her property and encroached into CenterPoint Energy’s right of way, therefore no adjustment will be warranted.
Ms. [redacted] understood and thanked us for the explanation.
Kind regards,
Angela [redacted]
This resolution is in reference to complaint number: [redacted].
Please be advised that the CNP Billing/Remittance Department has investigated the complaint submitted by: [redacted] in regards to the service address of: [redacted].
After reviewing the account it has been...
determined that the returns are accurate.
The customer’s first return occurred in September after he went into his account via the web and made bank changes. On 09/08/2015 he executed a payment of $27.27 which returned as: No account found. Then another payment for $64.54 was executed on 09/25/2015 and was also returned for: No account found.
Our Customer Service Department then waived one of the return fees as a courtesy on 10/27/2016.
The customer then executed a third payment for the amount of $3.62 using the same banking information as the previous two payments that had been returned.
The billing on the account is correct and will not be changed. If the customer has any other questions, please feel free to contact Customer Service at 1-800-752-8036.
Respectfully,
CenterPoint Energy
Executive Administration Office
Thank you for your patience, Mr. [redacted] spoke with a CenterPoint Energy director and was able to voice his frustration with CenterPoint Energy agents. Mr. [redacted] has our director's number if he has any future concerns. Regards,Angela [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
They have done nothing to remove the stub pole they left. They have not put the tension rod back yet.. they need to do their job. I was told that I would only have one pole. That obviously was NOT true.
This is in response to Revdex.com complaint # [redacted] submitted by Ms. [redacted] regarding the premise at [redacted].
Upon receiving Ms. [redacted]’s complaint immediate action was taken to investigate what took place with her reconnection order. Our records revealed...
that Ms. [redacted] entered a reconnection order through the CenterPoint Energy online services on 10/26/2015 and scheduled her order for 10/27/2015. When a customer creates an order online or through a customer service agent, a tracking number is provided in order for the customer to check the status of their order throughout the day. Unfortunately, due to circumstances beyond our control, all field technicians within the area were routed to a major gas emergency that carried over throughout the next day.
We acknowledge this was an inconvenience and show that compensation was given by a supervisor. The deposit was waived for the 10/27/2015 order and the service initiation fee was waived for the 10/28/2015 order. We can assure you that your dissatisfaction is not taken lightly.
We apologize for any inconvenience this has caused and thank you for your patience and understanding.
Regards,
Angela [redacted]
Executive Administration Office
This is in response to Revdex.com complaint #[redacted] submitted by [redacted] residing at [redacted].Our records reveal that Ms. [redacted] has two returned checks on her account within the last twelve months. The first returned check for $45.22 was returned on 6/10/2016 by...
her bank due to a STOPPED PAYMENT was placed on the check, therefore applicable fees were assessed including a late fee of 68 cents. The second returned check for $24.05 was returned on 9/9/2016 by her bank for INSUFFICIENT FUNDS. Again the applicable fees were assessed including a late fee of 36 cents. It is up to the bank as to how many times a check is processed before it is returned to the party the check was written out to. Once CenterPoint Energy receives a returned check back for whatever reason, it is not sent back to the bank. We appreciate Ms. [redacted] as our customer and currently we do not show any other returned checks on her account. The charges are valid and we will be unable to remove or credit any of the fees.Regards,Angela [redacted]