Coast to Coast Computer Products

Steve Parker at Coast to Coast has been awesome! Sometimes I think he knows what I need before I even know I'm out. The service is quick and done. He's great about touching base without being pushy and always has what I need out the door to cover my needs. Highly recommend!

Today was the first day I used them and Valie was extremely helpful, friendly and very communicative.

I have worked out a solution with this customerI have credited them for the product that was returned back to themWe will continue to do business together

Always great customer service and love the one on one I get with my sales gal SusanI recommend Coast to Coast whenever I canPlus you get a bag of candy with your toner orderDoesn't get much better than that! I'm a long time customer who won't be going anywhere else to get my toner and copier supplies

Coast to Coast contacted employees that were not authorized to purchase their products and used very aggressive sales tactics to bully the staff into sending them Toner productsSpecifically overpriced toner cartridges at $eachWe utilize a preferred vendor that costs us $each for the toners, so we had no interest in purchasing or trying out their productThey sent the toner cartridges anywayWhen they arrived we contacted them and let them know we did not want them and needed them returnedWe asked that they send us a return RMA shipping slipThey continued to say they would but never didWe are now sending them back their toner cartridges at our expense and are now receiving collections notices from them stating we owe them $ This should be considered predator business practices and investigated furtherA simple search of Yelp shows how many other customers have experienced the same issueTo state that they are A+ accredited on your site is ridiculous gi

The summery of what happen is this The customer has done business with us in the pastThis was not a cold call An order was placed by the person who was working at that location at the time Apparently Bradley who placed the order overstepped his authority and should not have ordered The order amount was for not over When they decided they could not keep the product a return the product we issued The product that was returned to us was a total of two Toners and two ribbonsOut of that group only one toner was actually our product We issued a credit for that product and returned the three other items back to the customer I have reviewed photos of the merchandise that was returned to them and it was clearly not something we sent to them, however in the spirit of the customer always being right I am going to credit their account in full and remove them from collections MrMcneir has stated that he will look one more time to see if the other items we shipped them are still in their possession and will contact us for pick up they are located I feel Coast did everything correct on this transaction and is now crediting the customer for products it never got back MrMcneir seemed comfortable and grateful with my solution

Coast to Coast contacted me over a month ago about toner cartridgesThey wanted to send me cartridges to try for "free," which I declinedI did agree to have them call me back in a month to maybe try them out, but after reading reviews decided against it They called me today and I flat out told them I wasn't interested and the sales rep said "You could have told me that a month ago," among other things, in a very rude tone and ended with "Later dude" It seems this sales rep enters into fits of rage when he thinks hes got the potential for a new customer and turns out to be wrongHe went from very friendly, to very hostile in the span on a two minute conversation lol Other reviews, as on Google for example, also report rude sales reps I would not recommend this company to anyone

My initial order was incorrectly placedWhen I called [redacted] to have one item returned and the original item shipped he told me to keep the duplicate shipped item as a way of apologizing for the troubleThat was late February Today I called [redacted] to have the invoices corrected based on our phone conversation from February but as of today he is not honoring his original arrangement So, "at the end of the day" I am not happy being bated

I spoke to MsM [redacted] today, and assured her that we would deal with this As I explained, we h [redacted] over sales people, each calling from their own list of leads, and it's impossible to monitor every outgoing call However, now that it has come to my attention, we h [redacted] added her location to our internal 'do not call' list, and outgoing sales calls to her phone number will be blocked, effective immediately I explained this to MsM***, and she was very happy with our resolution Thank you, MrS [redacted] SR VP of Sales, Coast to Coast

Good morning, I, personally would recommend Coast to Coast to anyone in the high volume printing businessTheir products are always superior to any vendors I've used in the pastThey guarantee all their products and the deliveries are prompt and accurateHear, Hear for C2C! *** [redacted] s, Sr IPS, Blue Bell PA

Thank you for sharing your feelings with us We do have a bit of a different story in our notes then the story you are telling, however I am happy to grant al of your requests At your request You are paid in fullYou have been removed from collections I am sorry you had a negative experience Rick Roussin ###-###-####

I am not in the habit of leaving reviews for companiesThis time however, I must take a moment to share my experience with Coast to Coast Computer Products My first experience started as a usual sales call from themThey weren't pushy or overbearingThat alone was surprising! I have had the opportunity in my career to train many very successful salespeopleWhen I encounter someone with exemplary skills, it gets my attention Mike Shaw was the person I had the pleasure of talking toHe was beyond good when it came to product knowledgeHe was amazing! He knew the answers to every question I had before I asked him! He knew how to ask for my business by earning it! I am very pleased by the customer service and follow up that I have received If they can help you with any of your needs, or questions, I'm sure you will be impressed as well !! Marshall Mitchell owner- Certified Used Cars [redacted]

I spoke with T [redacted] today, and apologized for Andrew's behavior Sometimes a Salesman's enthusiasm can come off as too pushy It is certainly not the norm for Andrew However, he has been written up, and the account has been pulled, so there will be no further contactFurthermore, we will issue a credit for the refused order immediately, and Coast to Coast will abide by the customer's request for no further communicationThank you, S [redacted] SR VP of Sales Coast to Coast

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9914679, and find that this resolution is satisfactory to me Regards, [redacted]

At Coast to Coast, we have over sales people, each calling from their own 'list' of leads We ask each individual to monitor their own calls, and comply with any requests to 'cease calling.' We understand that there can be a fine line between persistence and harassment, and upper management takes these customer claims very seriously We have called MrC [redacted] to apologize, and emailed him as well The employee has been warned not to call again, and now that we are aware of this issue, we have taken the extra step of putting MrC [redacted] 's phone number on our internal 'Do Not Call List', thereby blocking any outgoing calls to his phone number Hopefully these steps we have taken comply with MrC [redacted] 's desired settlement Thank you for your consideration MrS [redacted] , Sr VP of Sales

This Company is great. I have been purchasing toner for all different
printers and they always can accommodate me with super pricing.
Don Adler has been wonderful.

I am not in the habit of leaving reviews for companiesThis time however, I must take a moment to share my experience with Coast to Coast Computer Products
My first experience started as a usual sales call from themThey weren't pushy or overbearingThat alone was surprising!
I have had the opportunity in my career to train many very successful salespeopleWhen I encounter someone with exemplary skills, it gets my attention
Mike Shaw was the person I had the pleasure of talking toHe was beyond good when it came to product knowledgeHe was amazing! He knew the answers to every question I had before I asked him! He knew how to ask for my business by earning it!
I am very pleased by the customer service and follow up that I have received
If they can help you with any of your needs, or questions, I'm sure you will be impressed as well !!
Marshall Mitchell
owner- Certified Used Cars***

HORRIBLE COMPANY!!! SALES PEOPLE ARE VERY NICE SO NO ISSUES WITH THEM OTHER THEN CONSISTENTLY CALLING!! I FINALLY MADE A HUGE ORDER WITH THEMGOT THE PRODUCT AND NO ALL OF IT WORKEDREGULAR INK FOR REGULAR PRINTERSPRINTED LIGHT OR JUST LIGHT ON ONE SIDE OF THE PAPERCALLED THEM AND RIGHT AWAY THEY SENT A RETURN LABEL AND THEN SHIPPED OUT A REPLACEMENTVERY GOOD I THOUGHT! WELL THE REPLACEMENTS DID NOT WORK EITHER!! THIS TAKES SO LONG AND I JUST NEED THE PRINTERS TO WORK AS THIS IS A BUSINESS AND CAN NOT BE DOWN A PRINTER! SO WE SENT ALL OF THE ITEMS BACK AND THEY GAVE US A CREDITALL OF THIS TOOK ABOUT 2-MONTHS DUE TO MY TIME AND THEIRSWELL DURING THE WHOLE ORDEAL THEY TOLD ME NOT TO SEND THE MONEY UNTIL ALL WAS GOODWELL ONCE IT WAS GOOD I SUBMITTED THE INVOICE TO BE PAIDWELL NOW THEY ARE CALLING SAYING THEY ARE SENDING US TO COLLECTIONS AND WILL NOT ADJUST THE ACTUALLY DATE THAT THINGS WERE FIXED!!! I AM SO MAD! MORE OF THE ITEMS DID NOT WORK AND I WAS JUST GOING TO PAY THEM OFF TO BE DONE WITH IT BUT NOW IM SO MAD! PLEASE DO NOT USE THIS COMPANY!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10462097, and find that this resolution is satisfactory to me
However, I wish that they NEVER contact us again
Regards,
*** ***

S***,
I apologize for the continued callsThere is no such thing as a business-to-business do not call list but we have implemented and internal call blocking systemPer our conversation, once you send me the numbers to block, I will have them added to our internal
list.Thank you,
R***
Director of Marketing