Coast to Coast Computer Products

Review: In the fall of 2012, Tom Munoz of C to C shipped many more ink cartridges than I had ordered. If memory serves me correctly, I ordered ONE of each color and ONE of black, total of 4 in all, but received 3 or 4 of each color and of black. While frustrated, I kept the complete order, knowing eventually I would use the cartridges. The problem is, my printer is not "accepting" these cartridges - printer errors arise. I explained this to Tom in an email of 9/25/12, he responded back the same day "no worries.....I got you covered either way. Can you do me a favor before we proceed? Go ahead and power down then unplug the printer. Uninstall all the ink. Wait 10 seconds and plug back in. Power back up and reinstall the ink. It should reset....Let me know."Occasionally this process worked, but rarely. Frustrated with the inefficiencies of having to do as Munoz suggested, I emailed Munoz again on 3/14/13 stating I'd like to return 18 cartridges in all for a full refund and Munoz sent a "read receipt", but no comment. I e-mailed Munoz again on 4/3/13 since he had not commented to my 3/14/13 re-mail, still no response. Then, a "J. Murdock" called my office stating he was my new sales rep. I reiterated my issue to him, he said to forward to him the emails I'd had with Munoz, this was done on 5/2/13, "read receipt" e-mail was received, but no other comment. Murdock advised during our phone conversation that Munoz was no longer with the Company....and it was inferred he was no longer there because of issues like mine. I resent the e-mail to Murdock on 5/2/13, no comment. On 5/22/13 I sent another message to Murdock asking for a pre-paid shipping label to return the faulty cartridges for a full refund, minus a restocking charge, but I expected at least a 50% refund. Again, no comment. On 7/5/13 I e-mailed Murdock stating since he had no responded to my e-mails, I'd be contacting the Revdex.com. I gave him 18 more days, no response -- thus, filing this complaint.Desired Settlement: Refund via certified check of at a minimum of 50% of the cost of our last order with Coast to Coast. Refund is due my employer. We would be happy to return all the unused cartridges if a prepaid shipping label is provided.

Business

Response:

I contacted the customer and apologized for the poor level of service she was given. I refund will be issued for ore then the customer requested.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9634590, and find that this resolution is satisfactory to me.

Review: Received a cold call and against my better judgment I ordered ONE toner. The sales person ([redacted]) asked if she could send 3 toners so that she could make her quota that day; or some similar excuse. I emphatically said NO. Sure enough, three toners arrived and when I called to return them she asked if I would please hold them for a month and try them. I told her NO I can only afford one toner. I cannot afford $497.28 for three toners! I asked her for an RA because the invoice clearly states "Returns are not accepted without RA. Exchange only after 30 days" I know they will come after us for the full amount. I asked Tina for an RA And she said she would "send me a call tag for pick up". She has not. I e-mailed her twice and she has not sent the RA. This is obviously a scam. I asked for a replacement invoice for one toner and have heard nothing in return. It appears that this company may also be operating under different addresses. When I called the # listed ont he invoice, I was told I have to go through my sales person to get an address to return the unwanted toners.

Product_Or_Service: Printer toners

Order_Number: Desired Settlement: I want the address to return the two unwanted toners, and I want a new invoice issued for the price of ONE toner only, and I will not pay shipping and Handling to return the toners that I did not request.

Business

Response:

We issued a return for two toners. There will be a credit issued against the old invoice so they will only pay for one. I have also been trying to reach the customer for a discussion. I always get a machine and have not received a returned call. I just want to make sure they are happy with the actions that were taken.

Review: Our company initially received a call on/about 11/7/2013. It was a phishing call. Lisa asked a newer employee what kind of printer he had and said his printer cartridges have been shipped. Today, 11/12/2013, I received said printer cartridges. We DID NOT order these supplies and are refusing to pay for them.Desired Settlement: 1) I would like to see such phishing calls ILLEGAL. 2)I would like a letter stating we do not owe for the supplies and 3)return shipment paid.

My initial order was incorrectly placed. When I called [redacted] to have one item returned and the original item shipped he told me to keep the duplicate shipped item as a way of apologizing for the trouble. That was late February. Today I called [redacted] to have the invoices corrected based on our phone conversation from February but as of today he is not honoring his original arrangement. So, "at the end of the day" ... I am not happy being bated.

Review: Repeated calls to the point of harassment after we made it clear that we were uninterested. The caller will not listen - it is the same caller repeatedly.Desired Settlement: We would like to be removed from their calling list.

Business

Response:

I am the Sr. VP of Sales at Coast to Coast. I called the customer today (12/21/2015) to speak to them about their concerns. I apologized if her sales rep was overly enthusiastic and was calling too many times. I will ask the sales person involved to stop calling this store, and will take the further step to block any outgoing calls to their phone number. I also gave them my direct extension, and asked that they let me know immediately if the calls continue.

Review: I receive numerous phone calls weekly from a woman who apparently does not understand the meaning of "NO, I am not interested in buying anything your company is selling and please remove my phone number(s) from your call list." She called 4 times today after my office manager spoke to her telling her again that we will never be interested in anything they have to sell and again to remove us from their sales call list. This has been going on for the last 8 months. My receptionist called them back and specifically told the person who answered the phone that she was calling to be taken off this company's sales call list and was transferred twice to Dave's voicemail. It is amazing to me that these people who have no respect for other people, are rude, and practice harassment are still in business.Desired Settlement: Remove my office number(s) from your calling list and do not ever call again.

Business

Response:

At Coast to Coast, we have over 200 sales people, each calling from their own 'list' of leads. We ask each individual to monitor their own calls, and comply with any requests to 'cease calling.' We understand that there can be a fine line between persistence and harassment, and upper management takes these customer claims very seriously. We have called Mr. C[redacted] to apologize, and emailed him as well. The employee has been warned not to call again, and now that we are aware of this issue, we have taken the extra step of putting Mr. C[redacted]'s phone number on our internal 'Do Not Call List', thereby blocking any outgoing calls to his phone number.

Hopefully these steps we have taken comply with Mr. C[redacted]'s desired settlement.

Thank you for your consideration.

Mr. S[redacted], Sr VP of Sales.

Review: Coast to Coast cold-called one of our offices and told one of our temporary employees that they were our long-time supplier for printer toner (which is not the case) and sent 4 toner cartridges along with a bill for well over $1,000. When our branch manager received the toner and invoice he reached out to Coast to Coast and was given a return shipping label for all 4 cartridges we did not want. After sending back the toner cartridges we were told that 3 of the cartridges were not correct and we owed Coast to Coast money for these cartridges. These cartridges were brand new, still sealed in their boxes, and were the same ones we had received. Our branch is now receiving threatening phone calls and faxes from Coast to Coast's collections agency, stating that if we do not pay them $756.00 that we will be taken to court and have our assets seized. These phone calls and faxes are extremely disruptive and are making it extremely difficult for our office to conduct business. This collections agency also stated that Coast to Coast sent us back the "improper" toner cartridges, which after speaking with the branch manager , had confirmed is not true. I have reviewed other Revdex.com complaints and it seems that this is a common occurrance with Coast to Coast.Desired Settlement: I would like our business to be removed from collections and would like the threatening phone calls to stop.

Business

Response:

The summery of what happen is this. The customer has done business with us in the past. This was not a cold call. An order was placed by the person who was working at that location at the time. Apparently Bradley who placed the order overstepped his authority and should not have ordered. The order amount was for 756.00 not over 1000.00. When they decided they could not keep the product a return the product we issued. The product that was returned to us was a total of two Toners and two ribbons. Out of that group only one toner was actually our product. We issued a credit for that product and returned the three other items back to the customer.

Review: On Monday, 9/9/13, a salesperson, Bradley Garfinkel called and harassed me at my place of business 4 different times by phone. The first time I told him to remove our company from his list of solicitations, but he refused. Not only did he refuse and call 3 times after that harassing my employees and me, but then he called some of our sister companies, harassing an employee to the point of giving up my full name and office fax number. He called my office again today trying to get a hold of me, and an associate hung up on him as directed. So, he proceeded to send a 3-page fax to my office with my full name and company name in big, bold letters. There is no indication on the fax providing a means to stop future faxes from coming from Coast to Coast, and if I or any of my employees receive another phone call from Coast to Coast again, then we intend to legally pursue the harassment matter. How do we get Coast to Coast to leave our companies alone?Desired Settlement: I demand that the phone calls, faxes, and any other correspondence and/or communication and/or harassment and/or inquiries for personal information of associates from Coast to Coast ceases and desists toward all of the companies that I represent including:Tysen's Family MarketSave-a-Lot Food StoresBP Express

Business

Response:

I spoke with [redacted] and assured there would not be any calls coming from CTC. I asked her to send me any numbers of locations or affiliates that should also be blocked from calls. I assured [redacted] that once we get a copy of the Fax that Brad would be terminated. I apologized to [redacted] and explained to her that Brad was not following our companies code of conduct.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9713239, and find that this resolution is satisfactory to me.

Regards,

Review: Hello. I purchased ink cartridges from Coast to Coast 4 times.Each time I purchased a complete set for my printer which came to just under $600. I paid them for three complete sets but not the forth because, they sent product that did not fit my printer. I called them immediately & they said I would have to wait until our "usual" representative returned from vacation. When she returned, several times she said she would pick up cartridges. Each time she said she would come, she never did.Then, they said they would fax a UPS return Label, when they did, it was illegible. I called and told them and eventually, they emailed a label.I sent back the product, plus additional cartridges (apparently some of the starter cartridges) because I was no longer sure which were the incorrect ones. I discovered some more cartridges - which I hand delivered to my rep- that they have said they are giving credit for but they did not take it off the final total. I have only purchased ink for this printer from Coast to Coast so any cartridges I had would be from them or the starter cartridges from when I purchased printer.The end & unclear result was that they said they could no longer give credit back for the cartridges (that they sent that were incorrect) because it was past a certain time limit, which was never clear. So, I only purchased them from them, they sent me the incorrect product which is expensive and which I am unable to use. And, they have apparently sent us to a collection agency.I have been calling several times per week expressing that I would like to resolve this situation and they rarely return calls-except for today when the manager, had someone else call me with a sketchy answer and who would not answer my questions. I have been polite and professional. They have been uncommunicative and they seem like a questionable business.Desired Settlement: I would like Coast to Coast to do what it takes to have our credit cleared. This was their error. They sent the incorrect product & we have been trying to resolve since the beginning. I would like them to give me the name & address of agency they reported us to. I would like a final & complete accounting listing the incorrect items they sent & the credits issued. This needs to include the 1st & 2nd return. I would like correct product for which we will pay in full at time of delivery.

Business

Response:

I have worked out a solution with this customer. I have credited them for the product that was returned back to them. We will continue to do business together.

Review: This vendor called me on 8/19/2015 around 11am. They insisted I had spoke to A[redacted] the day before and received an email from her, he (don't remember his name)was calling to confirm what supplies I needed and price quotes. I did not speak to anyone from this company nor did I receive any emails. The email address they said they sent the information to was not my correct address. I politely told them we don't have the type of printers they sell ink for. They forgot to hang up the phone and they began to trash talk me and call me a liar and a [redacted]. I remained on the line as they said these horrible things. I will never do business with this company and would caution anyone else to. That was a horrible experience.Desired Settlement: Please remove Salvation Army from the list of potential clients. Do not call or email The Salvation Army.

Business

Response:

Thank you very much for taking the time to bring this to the companies attention.

I am very sorry for this behavior. There is no excuse for this. We are investigating who made these comments and considering the proper discipline for such horrible judgment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10774156, and find that this resolution is satisfactory to me. The management solved this issue quickly and appropriately. Thank you

Regards,

S[redacted]

Good morning,

I, personally would recommend Coast to Coast to anyone in the high volume printing business. Their products are always superior to any vendors I've used in the past. They guarantee all their products and the deliveries are prompt and accurate. Hear, Hear for C2C!

[redacted]s, Sr.

IPS, Blue Bell PA.

Review: Coast to Coast Computer Products, Inc. has contacted me for months, and each time I request to be added to their Do Not Call list. I h[redacted] left multi messages on "D[redacted]'s" voicemail, which is whom I am always transferred to when I call ###-###-#### asking to added to the Do Not Call. I h[redacted] do this multiple times and they continue to call!!!!Desired Settlement: I would like "D[redacted]" from Coast to Coast Computer Products, Inc. to actually add me to their list. Perhaps even a phone call back from him would be nice stating he received one of my many requests.

Business

Response:

I spoke to Ms. M[redacted] today, and assured her that we would deal with this. As I explained, we h[redacted] over 200 sales people, each calling from their own list of leads, and it's impossible to monitor every outgoing call. However, now that it has come to my attention, we h[redacted] added her location to our internal 'do not call' list, and outgoing sales calls to her phone number will be blocked, effective immediately. I explained this to Ms. M[redacted], and she was very happy with our resolution.

Thank you, Mr. S[redacted]. SR VP of Sales, Coast to Coast

Review: This company continues to harass us despite having RECORDED multiple requests to stop calling and remove me from their advertising lists. Each and every time it is a different employee calling who apologizes (typically) for calling after I explain that they do not even sell the toner I would need. Seriously they will call at 8:30AM, then when I ask to be removed, they call again at 10AM to the reception desk, then 11AM to another of our businesses. On top of that, they somehow got my email and continuously send me SPAM messages that way. When you click UNSUBSCRIBE you get a BROKEN PAGE! Of course you get a broken page... Why would they let you unsubscribe (though this functionality is required to work by law).Overall they are a ZERO VALUE ADDED reseller who continuously harasses multiple businesses, despite many requests to stop contact and remove from ad lists.Desired Settlement: STOP CONTACTING US IN ANY WAY, AND COMPLY WITH ANTI-SPAM LAWS!Remove the following from ALL CALLING LISTS:###-###-#######-###-#######-###-#######-###-#######-###-####@bmwnorthwest....⇄ />
Business

Response:

We are sorry that our persistence became a problem for you. We do not work off a list so sometimes it is difficult to stop the calls coming form a different salesperson that has never reached out to you before. In any case I have blocked all the numbers you listed so they can't be dialed from our phone system. I also directed our I.T. department to block your email and look into the opt out issue that you brought to our attention. Thank you for pointing that out. That should take care of your desired outcome.

I also want to say that I am truly sorry for any inconvenience we have caused you. We wish you nothing but success in the future.

Review: I was contacted by this company and offered printer ink. I was told that I had 45 days from receiving the ink to pay. This was late November of 2014. I mailed a check in January. The check never cleared my bank and they say they never received it. So I waited two weeks to see if it turned up. It did not. I resent another check and cancelled the original. One of two people would call me. One person named [redacted] and the other was named Julie. I would have the same conversation twice with these two people. One would be polite, one would be rude. I lost my temper the second time [redacted] got rude. I asked him not to contact me again ever. He contacted me after that to gloat about sending me to collections. Now I receive an email from Julie saying we are in collections. All of this spawns from asking not to be contacted by a jerk. The SECOND check was mailed on 02-12-2015 for the full amount. I mailed 2 checks and am waiting on the new one to clear. The attitude the 2 sales reps have displayed are atrocious. I can not explain what happened with the first check. The second was mailed and I'm waiting. I can not hurry the mail. However, if they were in a rush I would have paid by credit card. I was not given that option. They are acting vindictive.Desired Settlement: I do not want them to bother me ever again. I want to be removed from collections. I want their Revdex.com rating demoted. AND I want an apology for the crap I have had to deal with over some printer ink.

Business

Response:

Thank you for sharing your feelings with us. We do have a bit of a different story in our notes then the story you are telling, however I am happy to grant al of your requests.

At your request

You are paid in full. You have been removed from collections. I am sorry you had a negative experience.

Rick Roussin

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10462097, and find that this resolution is satisfactory to me.

However, I wish that they NEVER contact us again.

Regards,

Review: After five years of asking this company not to call my company to scam us, I have finally just filed my complaint with the attorney general's office in California. The way this company conducts itself is outrageous and opportunistic they try to catch a line level employee and lie about what has been ordered by a manager in order to get approval to send a case of product. Over the past five years, every time I hear from Coast to Coast I tell [redacted], or whoever else they have call us, I don't ever want to be contacted by them every again. Still, I get a call at least every three months. The person I talk to always says "oh, I don't see any notes here about not calling again" as if that's an excuse. Today, I heard from Mark again, I tell him I dont want them calling our business anymore, and he says Oh, I dont see any notes about that. I think Mark and Coast to Coast need to leave me alone and I hope the complaint I filed with the California Attorney General's office makes a difference and I don't ever hear from this company again! I'm sure people who call them to give them their business are happy - they are ASKING for the product. I DON'T WANT THIS COMPANY'S PRODUCT OR THEIR HARASSING CALLS!! Resolution sought: please have this company delete our companys contact information from their system immediately!Desired Settlement: Resolution sought: please have this company delete our companys contact information from their system immediately!

Business

Response:

Hello I am sorry we made to many phone calls to you. With over 200 employees who work mostly from referrals it is not always easy to track every phone number that is being called. We have recently updated our phone system to allow us to block a number. Your number has been blocked. If you ever need anything else from us feel free to call me directly at ###-###-####. With over 29 years of growth and thousands of very happy customers things like this really hurt. I hope you are happy with the solution. Once again I am sorry we rubbed you the wrong way and I hope you will forgive us.

AWESOME! Always do what they say they will. Their compatibles last as long or longer than the OEM's. Customer service is outstanding. Turn time next day in most cases. Especially Valerie [redacted]!!!! Donna [redacted] AOM Dr. [redacted], M.D.