Coast to Coast Computer Products

Always great customer service and love the one on one I get with my sales gal Susan. I recommend Coast to Coast whenever I can. Plus you get a bag of candy with your toner order. Doesn't get much better than that! I'm a long time customer who won't be going anywhere else to get my toner and copier supplies.

My initial order was incorrectly placed. When I called [redacted] to have one item returned and the original item shipped he told me to keep the duplicate shipped item as a way of apologizing for the trouble. That was late February. Today I called [redacted] to have the invoices corrected based on our phone conversation from February but as of today he is not honoring his original arrangement. So, "at the end of the day" ... I am not happy being bated.

Thank you for sharing your feelings with us.  We do have a bit of a different story in our notes then the story you are telling, however I am happy to grant al of your requests.
At your request
You are paid in full. You have been removed from collections.  I am...

sorry you had a negative experience. 
Rick Roussin
###-###-####

The summery of what happen is this.  The customer has done business with us in the past. This was not a cold call.  An order was placed by the person who was working at that location at...

the time.  Apparently Bradley who placed the order overstepped his authority and should not have ordered.  The order amount was for 756.00 not over 1000.00.  When they decided they could not keep the product a  return the product we issued.  The product that was returned to us was a total of two Toners and two ribbons. Out of that group only one toner was actually our product.  We issued a credit for that product and returned the three other items back to the customer.
I have reviewed photos of the merchandise that was returned to them and it was clearly not something we sent to them, however in the spirit of the customer always being right I am going to credit their account in full and remove them from collections.  Mr. Mcneir has stated that he will look one more time to see if the other items we shipped them are still in their possession and will contact us for pick up they are located.
I feel Coast did everything correct on this transaction and is now crediting the customer for products it never got back.  Mr. Mcneir seemed comfortable and grateful with my solution.

Jackie,
 
We apologize for the negative experience you had with Coast to Coast. Our intention is only to give our customers the best service and pricing available. Although there are always underlying circumstances for this type of situation, we abide by the philosophy that the...

customer is always right. The account manager you were working with has been reprimanded and your account is now in good standing. As we agreed, I will send you cartridges and have another account manager contact you on Friday. Thank you for giving us a second chance to make your situation right. 
Sincerely,
 
Rebecca
Director of Marketing

Coast to Coast is a terrific company to work with. Our Rep Susan [redacted]is an outstanding individual who puts the customer first and insures you are completely satisfied. Our company purchases all of our printer cartridges from Coast to Coast and have been using them exclusively for several years now. The quality of the their products meets our expectations and if any issues occur the company is on top of the problem and the problems have been quickly resolved.

I have worked out a solution with this customer. I have credited them for the product that was returned back to them. We will continue to do business together.

Good morning,
I, personally would recommend Coast to Coast to anyone in the high volume printing business. Their products are always superior to any vendors I've used in the past. They guarantee all their products and the deliveries are prompt and accurate. Hear, Hear for C2C!
[redacted]. [redacted]s, Sr.
IPS, Blue Bell PA.

Simply the best.

I spoke with T[redacted] today, and apologized for Andrew's behavior.  Sometimes a Salesman's enthusiasm can come off as too pushy.  It is certainly not the norm for Andrew.  However, he has been written up, and the account has been pulled, so there will be no further contact. Furthermore,...

we will issue a credit for the refused order immediately, and Coast to Coast will abide by the customer's request for no further communication.
Thank you, S[redacted]
SR VP of Sales
Coast to Coast

I spoke to Ms. M[redacted] today, and assured her that we would deal with this.  As I explained, we h[redacted] over 200 sales people, each calling from their own list of leads, and it's impossible to monitor every outgoing call.  However, now that it has come to my attention, we h[redacted] added her...

location to our internal 'do not call' list, and outgoing sales calls to her phone number will be blocked, effective immediately.  I explained this to Ms. M[redacted], and she was very happy with our resolution.
Thank you,
Mr. S[redacted]. 
SR VP of Sales, Coast to Coast

At Coast to Coast, we have over 200 sales people, each calling from their own 'list' of leads.  We ask each individual to monitor their own calls, and comply with any requests to 'cease calling.'   We understand that there can be a fine line between persistence...

and harassment, and upper management takes these customer claims very seriously.  We have called Mr. C[redacted] to apologize, and emailed him as well.  The employee has been warned not to call again, and now that we are aware of this issue, we have taken the extra step of putting Mr. C[redacted]'s phone number on our internal 'Do Not Call List',  thereby blocking any outgoing calls to his phone number. 
Hopefully these steps we have taken comply with Mr. C[redacted]'s desired settlement.
Thank you for your consideration.
Mr. S[redacted], Sr VP of Sales.

Coast to Coast contacted me over a month ago about toner cartridges. They wanted to send me cartridges to try for "free," which I declined. I did agree to have them call me back in a month to maybe try them out, but after reading reviews decided against it.
They called me today and I flat out told them I wasn't interested and the sales rep said "You could have told me that a month ago," among other things, in a very rude tone and ended with "Later dude"
It seems this sales rep enters into fits of rage when he thinks hes got the potential for a new customer and turns out to be wrong. He went from very friendly, to very hostile in the span on a two minute conversation lol.
Other reviews, as on Google for example, also report rude sales reps.
I would not recommend this company to anyone.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9914679, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID 10774156, and find that this resolution is satisfactory to me. The management solved this issue quickly and appropriately. Thank you
Regards,
S[redacted]

Review: This is the worst company I have ever dealt with! Lying, deceitful and rude. Our company was originally contacted by Coast to Coast to "try" their products. I spoke with a very nice lady who confirmed multiple times that we would not be obligated to pay anything. I was very skeptic about what she was pitching to us. After agreeing to test their products on, and I quote "her dime", we were mailed two toners, one for each printer type we use. Still being very skeptic after receiving toners, I did not open the boxes. I was advised by this lady that I would receive an invoice and to just hang on to it, that I was not obligated to pay for it. A little over a month later I started getting harassed for the $600 worth of toners. I called multiple times to speak with the original lady who pitched this fabricated sale to us. She magically was "unavailable". After questioning and questioning person after person, only to be told "does that make sense to you?" and "why are you just now trying to take care of this invoice, its been 47 days" and finally being told "we don't need to do business with people like you!", I was finished with them. They have NO CUSTOMER SERVICE skills what-so-ever. They are rude and a bunch of scam artists. I wish I had followed my gut and never given them the time of day. Never in my life have I ever been treated this way.Desired Settlement: I would like them to mail a package for us to ship their products back to them at their cost. As I stated in our complaint, I did not open the toners themselves. But the box they arrived in has been thrown away.

Business

Response:

The offer was try the product and then if and when you are happy with it please pay for it. This was not a scam. The problem was you never even tried the product. The person who you reference as a nice lady in the same context as Lying, deceitful and rude did not Magically become unavailable. She was out on medical leave. A call from accounts receivable about payment status is not harassment. Had you tried the product as agreed you could have been in a position to keep the product and pay for them or return then at no charge to you. Before you even filed a complaint with the Revdex.com you had already been issued a return number by a manager.

I apologize that your experience turned out to be a negative one, however it seems to me like you wanted this to go bad from the get go. Feel free to Contact me directly if you would like to discuss this matter further. I am the proud founder of this company that has grown 28 years in a row by providing great products and great service. Even with over 230 employees I still address any Revdex.com complaints personally. Rick Roussin ###-###-####

Business

Response:

I never received a voice mail from you. I am inviting you to call me and discuss this. ###-###-####. We gave you everything you requested in your complaint and you are rejecting our offer. That seems very fair. This seems to be the tone of this whole situation.

I am sorry if the offer was not made crystal clear.

I did not do any name calling. You on the other hand had some very nasty things to say.

In the spirit of The customer is always right. We are not arguing with anything you asked for. The product was picked up and your account was credited. What else would you like from me?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9801833, and find that this resolution is satisfactory to me.

Regards,

Review: I need these folks to stop calling our company. I had requested a while back and already filed a complaint on Revdex.com.org, and sent a letter up to the Attorney General, and the calls subsided as a resolution to the complaint here on Revdex.com, but they are calling again, so they did not delete us from their call list, and they are hounding us again. Please put a stop to this company.Desired Settlement: I need this company to NOT our company. Not try to backdoor me the IT Director and try to go through my receptionist and getting information out of my receptionist and emailing me. I WILL NOT DO BUSINESS WITH THESE FOLKS and DO NOT WANT ANY FURTHER CALLS FROM HERE ON OUT.

Business

Response:

I spoke with MR lee and let him know that we had already blocked his number in our phone system based on a previous request. He will be forwarding me an email of a person who claims they talked to his receptionist. One I receive that I will meet with that person to find out how they were able to make a call to a company phone number that we have blocked.

I verified again that the number is blocked and can't be called from a CTC phone and we do not allow calls from personal phones by our employee's.

Consumer

Response:

Review: 9775559

I am rejecting this response because:

Until I stop recieving calls from this organization, not a week or two, but years, I don't buy this person's BS, because if what he says is true that his phone system has our number blocked and his policy is that no one is to call folks outside of their phone system to sell, no employee will go out their way in a call center environment like his. So, I don't buy it for a second. This is the second time I'm having to do this. The gentleman claims that he's done what he can and acts like he doesn't know what's going on with his employees is also bull. I want this case open, and I know having a open dispute is not what he wants but until I know this is truly resolved, I don't agree that anything has been resolved yet.

Regards,

Review: very very very forceful sales tactics from Orlando Noguera.On the first try after refusing to use anything but OEM toner for my printers I was insulted for "lack of knowledge" in that field. At which point I've asked him not to contact me or my company again.Seems that Orlando quickly forgot this incident and moved on to my colleague just a few months later. I was brought in to the conversation without realizing it was the same person. After speaking to him only for a few minutes everything came back. The forceful sell, the insults.At which point I've asked him to add my company to the "do not call" list.Desired Settlement: for coast to coast computer products, inc not to contact me or any one else in the company with their products or services!

Business

Response:

I spoke with the customer and apologized for the behavior of Orlando. We have also blocked the phone number in our system so no future calls can be placed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9524634, and find that this resolution is satisfactory to me.

Regards

Review: I would like for this company to stop their repeated sales calls. I have been kind thus far and had a lengthy conversation with sales rep not to call anymore we are satisfied with our supplier. Today about a week after this conversation, they called again but asked for the owner by name. The list of numbers that need to be removed include:###-###-#######-###-#######-###-#######-###-####Desired Settlement: In writing confirmation I will not receive any further calls at any of the numbers listed above.

Business

Response:

Hello,

We are more then happy to block the numbers you requested. This could have been done without involving the Revdex.com. I will be calling you to get more details of the call you received after your request. We employ over 250 people who call off of referrals, however if the same person called you after being asked not too there will be disciplinary action.

Consumer

Response:

Review: A salesperson with Coast to Coast called and offered to send free "samples" of printing ink for 2 types of mailing equipment to my operations manager. My operations manager declined the offer, but the Coast to Coast salesperson said he was going to ship them out anyway. So, the ink "samples" arrive. A few days after the "samples" arrive, so does two invoices for printing cartridges. Fortunately, we had not opened any of the boxes and all the "samples" were intact and we will be able to return them to the company. When I called and emailed to complain, I received no communication from the salesperson, but I did receive by fax a call tag for UPS to pick up the merchandise. So, hopefully Coast to Coast will not continue to bill me for the ink cartridges that I did not order. This selling technique is simply dishonest and misleading and Coast to Coast should be reprimanded for this practice.Desired Settlement: Invoices should be cancelled.

Business

Response: