Coast To Coast Executive Search

The RoomPlace was disheartened to learn of our Customer’s concernThe wings come in a set which includes the right / leftThe piis scheduled for 9/30/With much respect and gratitude, The RoomPlace, Customer Care

Our sincere apology for the perception, we would really like to help.Not sure who the Customer may have been working with however, The Corporate Customer Care Deptdoes not have any documented issues or concerns as it relates to the recent issue at handPlease forward the information as originally requested via the Revdex.com site and we will be happy to assist in any way we canWe are so sorry but there is nothing on file that allows us to pursue this matter furtherKindly supply us with the requested information so we may explore options to assistBest regards, [redacted] Customer Care Operations Manager

The RoomPlace extends our sincere apology however, and despite best intentions, we are unable to meet our Customer’s expectation and replace the itemWe regret the delay and are making all efforts to expedite the parts order and installationI will personally be working with our valued Customer until this issue is fully resolvedWith much respect and gratitude, [redacted] VP, Customer Care

The RoomPlace will be happy to work with our Customer and Guardian to schedule a service date for the technician to return to complete the repairs in the Customer’s homeWe ask that our Customer provide a few days during the week when they are available and we will coordinate the service callConfirmation of the appointment will be shared through the Revdex.com siteLook forward to hearing back soon, Joyce [redacted]

The RoomPlace extends our sincere apology for the damages incurred in transit and the delay in issuing the refundthe refund has been processed in fullIt may take an up to business days for the refund to post on the account however, it has been completedIf there are any questions, please let us knowWith much respect and gratitude, The RoomPlace, Customer Care

The RoomPlace apologizes to our valued Customer if there was any misunderstanding at time of purchaseSince the introduction of the program, the guidelines have remained the sameThe attached post card provided to the Customer at time of purchase, outlines the plan guidelinesIn an effort to continue our historic level of Customer service and consistently execute for all our valued and loyal Customers, we are unable to meet Customer's expectations and issue a refund of the NoUse NoLose warranty creditThe credit is in-store, valid for a year from date of issuance on purchases of $and aboveWith much appreciation for our Customer's understanding and loyalty [redacted] , Customer Care Operations

The RoomPlace was saddened to learn of our Customer’s concern and apologize for such a perception For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and workmanship under useThis warranty shall apply only if you and the affected item is in our service areaIf The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection)If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the Customer can select a new item of equal or lesser value to the original purchase price of the defective itemIf the item chosen is of greater value than the one being replaced, the Customer will be charged the differenceThe reselection period is not to exceed seven (7) days following The RoomPlace’s determination of the claim Our records indicate that the merchandise in questions was delivered February 27, No further contact until the receipt of this complaintCustomer did elect the Accidental Protection Place with [redacted] I personally reached out to our valued Customer and requested photos of the damage for further review and considerationUpon receipt, I will reconnect with our Customer in hopes of finding a favorable resolution for herBest regards, Jasmine ***, Vice President, Customer Care Team

The RoomPlace was disheartened to hear of our Customer’s concernThe Customer’s merchandise was delivered 4/25/For a period of one (1) year following the delivery, The RoomPlace warrants to the original purchaser that the merchandise will be free from defects in material and workmanship under useOur records indicate the Customer’s claim is in processUpon a thorough review, we will reach out to our Customer to concludeWith much respect, The RoomPlace, Customer Care

The RoomPlace will reach out to our valued Customer and resolve any outstanding issues promptlyWe apologize for any inconvenience caused by the delay as this is not the norm or our intentionThank you for providing the Sale order numbers associated with the complaintWith much respect and gratitude, The RoomPlace Customer Care Team

Complaint: [redacted] I am rejecting this response because: I was told when purchase the bed the slates came with the bed so I am not sure as to why you are going back now and saying they were not included on the set how am I supposed to put my bed on the frame? Also you did not credit my account the delivery fee until I called times this week to the Algonquin store being told I would get a call back and never did and then I spoke to the GM who finally credited the room place credit cardMy husband never offered to get the slates from the warehouse we were moving that day I was on the phone when he demanded someone to come out and deliver them so while he finished moving his pregnant wife with twins had to drive an hour to get the slatesYou have horrible customer service I will never buy from you again and my family decided after this ordeal they will not be purchasing from you either as they were soon to buy my siblings bedroom setsYou should treat you customer with more respect I will be paying off my room place credit card and closing it and will never use it again Sincerely, [redacted]

The RoomPlace was disheartened to learn of our Customer’s concern and apologize for such a perception The merchandise was delivered on 5/9/Our records indicate no claims or concerns reported during the one year limited manufacturing warranty on any of the itemsUpon receipt of the complaint, we learned a claim was filed with the third party provider of the extended protection plan, GuardianWe have reached out to Guardian to inquire on the claim status as we do not administer claims on behalf of third party providers of serviceIn the meantime, it would be beneficial if our Customer can forward the photos of the damaged itemsWe look forward to receiving the information requested and exploring options in assisting our valued CustomerBest regards, Joyce [redacted] , Customer Care Operations Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

The RoomPlace was disheartened to learn of our Customer’s concern and apologize for such a perception For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and workmanship under useThis warranty shall apply only if you and the affected item is in our service areaIf The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection)If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the Customer can select a new item of equal or lesser value to the original purchase price of the defective itemIf the item chosen is of greater value than the one being replaced, the Customer will be charged the differenceThe reselection period is not to exceed seven (7) days following The RoomPlace’s determination of the claimOur records indicate that the merchandise in questions was delivered April 27, Customer contacted us to report defects, service was dispatched on January 9, and Customer was asked to reselect under the warrantyWe trust the resolution is to our Customer’s full satisfactionBest regards, [redacted] , Customer Care Operations ManagerTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Roosevelt ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I will not purchase anything else ever again from this businessIt has failed me more than once and a gift card for future purchases to the very business that has failed me every time I used it will not make me feel any better Sincerely, [redacted] ***

The RoomPlace was saddened to learn of our Customer's concernWe take great pride in serving our Customer’s well and conducting our business ethically as demonstrated by our year historyThe merchandise was delivered 8/14/For a period of one year following the date of delivery, The RoomPlace warrants the merchandise will be free from defects resulting from material and or workmanship under useThe Customer elected the optional protection plan with a third party provider of service, [redacted] At time of purchase, the Certificate of Coverage and Exclusions of the protection plan is provided to the Customer prior to electing the optional planUpon registration, [redacted] emails the same to the Customer’s email address on file (coincides with email address on the complaint)Optional Protection Plan coverage as follows, must be reported to [redacted] within days per occurrence: Plan P1PRP – Inclusive coverage for Stain / Structural and Accidental (Invoice limit $20,000): Coverage For Fabric and Leather Upholstered Furniture Accidental Stains caused by any food or beverage normally consumed by humans; mold and mildew stains caused by food or beverage spills; stains caused by human or pet bodily fluids.Accidental Stains caused by grass, grease, ballpoint pen ink, nail polish, cosmetics, lipstick, crayon, and shoe polish Lipstick, crayon and ballpoint pen ink marks totaling more than inches in length are considered preventable and will not be covered.Accidental rips, cuts, punctures or burns from a single relatable occurrence.Structural or component failure due to residential use that results in the breakage of frames, mechanisms, welds, swivel bases, recliner handles and assembled jointsIncludes component mechanical and electrical failures such as defective motors, massagers, vibrating units and heatersCoverage begins after the manufacturer’s warranty has expiredWe have learned that the Customer contacted [redacted] on 4/25/and a claim was initiated as it relates to the frame damageThe tears reported outside of the day timeframe and damage unknownCustomer was offered a 24-hours period to advise how the rips occurred however declined according to their recordsRegrettably, we have no other information as it relates to the Customer’s claim with a third party provider however, are happy to forward any additional information the Customer might have along with the photos of the damage to [redacted] for further consideration under their protection plan guidelinesPlease submit the information via the Revdex.com siteWith much respect, The RoomPlace., Customer Care team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10994496, and find that this resolution is satisfactory to me Sincerely, Sheena ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have spoken with Kristin regarding this complaint and also Gill store manager after I submitted this complaintBoth are working to resolve the issuesI cannot say things are satisfactory until I everything is complete Sincerely, Laura ***

The RoomPlace was saddened to learn of our Customer’s concern and extend our sincere apology if there is any misunderstandingThe Merchandise was delivered 12/09/For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and workmanship under useOur records indicate service was dispatched on 12/24/the console lid, inspection indicated broken hingeOn 3/12/15, service as dispatched to install the hinge on the console and repair a rip on the seat casing at the footrest areaOn 11/27/15, service was dispatched, damages covered under the warranty were for the seat casing and pull handleThe parts were ordered and mailed to the Customer on 12/11/We do ask Customers to let us know if installation assistance is needed within days of receiving the part however, do not see any requests documented to dateAlthough outside of the practice, we will be happy to extend the service at no cost to install the seat casing and pull handle in the genuine interest of Customer servicePlease confirm parts are on hand and advise of best days to schedule a service technician (Tuesday – Saturday) via the Revdex.com siteFor clarification, Customer elected the extended Protection Plan through a third party provider of service, [redacted] Please refer to the Certificate of Coverage and claim process provided at time of purchase and emailed by the Protection Plan provider upon registrationWe look forward to concluding this matter for our valued Customer promptlyWith much respect and gratitude, The RoomPlace, Customer Care