CoinTerra, Inc.

Customer was repeatedly offered RMA but did not respond

From: *** *** ***
Sent: Tuesday, August 12, 9:AM
To: ***
Subject: Complaint ID # ***
I'm sending this message to inform you that this complaint is now resolved I received a refund check in the mail
on 8/
Regards,
*** ** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have received my refund and am satisfied that this complaint has been resolved
Regards,
*** ***

The company refunded, I would like to close this complaint as solved, satisfied
***

We have issued an RMA for this customer's unit and are waiting for the customer to ship it to us

We are looking into thisThis customer appears to have encountered issues with their units outside of the warranty period and is demanding a refund

Hello
I am hoping that this message will suffice for proof of satisfactionCointerra did offer me financial compensation, in the form of purchase discounts, to satisfy
my complaintI no longer have a case with them
Thanks,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The refund has been received on my part
Thank you for the help!
/>
Regards,
*** ***

Hello,
I am writing to you in
order to close complaint #***The company in question contacted me on May 21st to offer me a different approach to resolving our refund issueThey offered me two of the same items for the same price of one with free shippingI accepted their offer and received the hardware yesterday from UPS
I consider the issue closedThank you for your help in this matter,
*** ***

Check delivered via FedEx today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. This afternoon (June 18, 2014) I received a wire transfer refunding the original amount paid. I find that this refund satisfies the remedy
sought through the Revdex.com complaint resolution process
It has become apparent that many other individuals have been similarly impacted by delays in issuing refundsIt seems surprising that so many customers had their refunds delayed by accident or coincidence, but it is probably not possible to be certain without a proper financial auditGiven this possibility, I reserve the right to seek further damages related to any misrepresentations made by or on behalf of the businessI expect that such remedy is outside the scope of this Revdex.com complaint resolution process
Regards,
*** ***

Dear *** ***,
RE: Complaint ID ***, submitted on 3/11/7:36:PM
Thank you for your letter of Wednesday, March 12, in relation to the above issueWe have investigated this matter and found the following
This customer first contacted us by email on 03/07/
Due to a higher than volume of customer requests and a temporary shortage of support staff, we were not able to address this issue until Monday, 03/17/
At that time, our support team called the customer and walked him through a troubleshooting process where we were able to determine that his unit was faulty and we issued a Return Merchandise Authorization and emailed the customer a UPS label to return the unit to our production facility
We received the unit on 03/18/and shipped out a replacement unit today, 03/19/which should be with the customer by the end of day tomorrow, 03/20/
CoinTerra is dedicated to providing a high standard of customer service and responsivenes, and we are making continuing efforts to improve in these areas
Regards,
*** ***
*** CoinTerra, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business also contacted me and said they would refund my money. They...

did this very promptly as I received a check and deposited it to my account 3 days ago.
Regards, and thank you.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Refund check has been sent.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me.
But this time around support is there trying to make it...

better.  
This coin terra machine I paid $6122.00 for 8 months ago is still not running properly.  Cointerra did issue a RMA for me to ship back the underperforming machine.  I have received a replacement machine.  But it's not working properly from the very first time I try to run it.  here's the latest email I just sent to Cointerra support:
Hi, I did receive a prompt call back from support. I was instructed to open the casing and check to see if the Ethernet cable fall out between transit.  Now that I finally got the right tool to remove the casing to find all cables are intact.  
Did anyone check to see if this terra miner was working before shipping it to me?
Come on... this is not right.  8 months now, and I have not even mined .5 bit coins from this coin terra experience.  
Can I get a working machine please...??  
now what to do?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Refund has been wired.

We RMAed 3 units for this customer after the customer informed us of problems with the units on the day his warranty expired. The customer states that one of these is still not working. We were willing to RMA this unit but the customer did not provide any of the the appropriate identifying or diagnostic information. We have honored the terms of the warranty and see no other available solutions.