CoinTerra, Inc.

Complaint: [redacted]
I am rejecting this response because: I have not received a Refund to date.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], but the company cointerra has still not paid my money back!I paid them more than one year ago I did not receive anything. I want my money back, help me get my refund back! 
Regards,
[redacted]

Thankyou Revdex.com.
I started the complaint on Jun 30. July 1, I received the email from Cointerra said they sent me the refund, and I would receive...

the track # from Fedex in 24 hours. July 2, I received the track # from Fedex though email. And today, July 3, I received the refund by a check.
Thanks Revdex.com!

In communication with customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:There is...

no solution to my complaint, no information on progress or any effort twoards trying to resolve the situation. The respons is a simple and short text with information that I am on the refund list, something I already know. I have tried, both in november and again in december, to contact them via five different emails to get any information on what the status is. There has been no respons from any of the mails. No updated information to me personally, or in general to refund customers, regarding the status of the process. The company is not communicating on any level, or in any form.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have been in the refund queue for almost 8 months! I gave them cash in December of last year. I always get promises that my refund is coming but it has not been issued yet.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Now we will need some testing days to realy know if the...

solution is so satisfactory as we hope.
Regards,
[redacted]

This customer placed an order in November 2013 for a TerraMiner from the “March Batch” (i.e. expected to ship in March 2014). Their unit was shipped on March 21st and, according to UPS, was delivered to an address in Turkey on March 27th.
The Consumer Sales Agreement...

accepted by the customer when placing their order states that CoinTerra accepts no liability for the volatile nature of Bitcoin mining and makes no guarantees with regard to customer earnings or profits.
On January 28th, before shipping the first batch of TerraMiners, we posted a Production Update on the CoinTerra website (also sent by email to customers and mailing list subscribers), notifying all of our customers of the final shipping specifications of the TerraMiner IV.
http://cointerra.com/update-production-news-janfeb-batch-customer-offer    
This customer first contacted us with complaints about their TerraMiner’s performance on May 11th (six weeks after delivery of their unit) and we communicated to them that, having accepted their unit, they were eligible for a 15% discount on a future product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Finally today my money arrived on my banc account.
Thank you very...

much
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have received and deposited the check.
Regards,
[redacted]

We are working with this customer, replacement units are en route to him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

From: [redacted] [
href="mailto:[redacted]">mailto:[redacted]] Sent: Thursday, May 29, 2014 6:42 AMTo: [redacted]Cc: infoSubject: Re: Complaint [redacted]
 
Thank you [redacted]. Please post on the forums and please consider doing business with us again. I am from Tampa originally and would not be working for CoinTerra if I did not believe this company was producing the absolutely best mining equipment and offering the best contracts. 
 
You have my direct email for any follow up inquires. 
 
Thanks,
[redacted]

Customer has received check within Fedex shipment. Tracking number: [redacted].

Complaint: [redacted]
I am rejecting this response because:
I only received part of the money on my bank account, I received $ 11,998 for 2 terraminer IV but still lacks the $ 6998 for 2 Hosting Plan.
Regards,
[redacted]