Columbine Animal Hospital

May 21, 2017Re: Complaint [redacted] ***Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] *** The customer purchased a dining set on March 26,2017, that was delivered on March 30, Upon delivery the team reported a splintered area that could be remedied by a craftsman to the home Levin processed a service request for a home visit On March 31, the customer contacted Levin and requested a replacement and the exchange was entered The replacement was delivered to the customer on April 5, 2017Please do not hesitate to contact me at [redacted] should you have any questions or concernsSincerely,Paula R***Director of Customer Service

Re: Revdex.com, claim # [redacted] ***Dear Ms [redacted] ,Please accept this letter as a response to the complaint filed by [redacted] ***The customer purchased a sofa, chair and ottoman on October 16, 2017, that was delivered on November 28, The customer made her inquiries via email to her salespersonShe had asked if there was a better sale price on the orderThe customer had stated that she thought it was a difference of $but then saw it was a difference of $more off of the orderIt was Levin’s understanding that the customer was not concerned about the $differenceWe apologize for the issue and will process the refund for $sale price.We are sorry to learn of the issues surrounding the delivery and with our staffWe would like to review the issues and would like to have more information on the broken candle holderIf the customer could provide more information on the damaged item and replacement cost, Levin would respond to the concern.We apologize for the inconveniences causedPlease do not hesitate to contact me at ###-###-####, extension ***, or [redacted] should you have any questions or concerns.Sincerely,Patda-Paula R***Director of Customer Service

Please accept this letter as a response to the claim filed by [redacted] *** The customer purchased a sofa and chair on Jun16, Upon delivery on June 24, the longer sofa did not fit into the home As the sofa is not stocked as a shorter sofa, Levin offered the customer an option of ordering a stock loveseat to coordinate The loveseat was delivered on July 13, Levin offers a 30-day Price Guarantee The customer had made her initial purchase under our Preferred Partners Plan discount, so the difference on a sale price later offered was not as much as was expected due to the better price at time of original purchaseDuring the delivery on June 24, the delivery team accidentally damaged a picture frame Levin had called on June 30, and July 11, offering an after hours number to use to resolve the damage issue On July 15, Levin was able to speak with the customer regarding her refund due to the damaged picture frame On July 14, I had called the customer to discuss the other issues of the account but did not hear back from the customerWe are truly sorry for the issues surrounding her purchase As a token of our appreciation, Levin will be sending the customer a $gift certificate that can be used at any Levin location Please do not hesitate to contact me at ###-###-####, extension ***, or [redacted] should you have any questions or concerns Sincerely, Paula R***

February 12, 2017Re: Complaint [redacted] Dear Ms [redacted] ,Please accept this letter as an updated response to the claim filed by [redacted] The customer purchased a sectional on October 3, 2015, that was delivered on October 13, The customer also purchased an accidental protection plan for specific incidents (stains from food/beverage, accidental rips, tears, and burns)The factory’s warranty is for repair of manufacturer’s defects On October 5, 2016, the customer requested service for the cover peeling A technician inspected the furniture on October 11, The cup holder for the console was missing and the lid was torn Some of the cover issues are covered by the manufacturer’s warranty for repair There is some damage due to a household source Levin has ordered a replacement console lid and replacement back and seatThe parts have shipped from the manufacturer The factory has sent a complete replacement lid for the console and a complete back for the right facing chaise The customer had requested an additional service for the seat of the chaise a month after the original request which has shipped from the factory Once t the chaise seat cover arrives Levin will contact the customer to schedule the part installation These are the service guidelines from the manufacturer Should the customer wish to use her accidental plan to replace the two items (console and right chaise) Levin will meet that request.Please do not hesitate to contact me at [redacted] , extension [redacted] should you have any questions or concernsSincerely,Paula R***Director of Customer Service

July 30, 2015Re: Case ID # [redacted] Dear [redacted] ,Please accept this letter as a response to complaint filed by [redacted] The customer purchased a special order chaise on December 21, 2014, that was delivered on February 5, The customer requested service on April 20, A technician inspected the chaise on May 1, and found that a board needed replacedLevin has scheduled the pickup of the chaise for restoration in our custom shop on July 30, We have scheduled the return of the chaise with the customer for August 6, We apologize for the inconvenience that this has caused and have met the customer’s request for a discountPlease do not hesitate to contact me at [redacted] should you have any questions or concerns.Sincerely, [redacted] Director of Customer Service

December 11, 2016Re: Complaint [redacted] Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] The customer purchased a reclining sofa and loveseat on October 28, 2015, that was delivered on December 1, The customer requested service on December 30, 2015, for the furniture sitting into the carpeting The technician inspected the furniture on January 22, 2016, and found no defects and suggested floor coasters to help prevent the furniture from sitting into the carpeting On December 1, 2016, the customer contacted the corporate office We apologize for the call not being returned The customer advised that the reclining end is not properly working and that a board is broken Levin has scheduled a technician to visit the home on December 21, 2016, to address the concerns with the furniture.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concernsSincerely,Paula R***Director of Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] *** They failed to mention the damage that occurred, before the item arrived, in addition to the splinteringAlso there was no mention of how horribly unresponsive and rude representatives were before I told them I was contacting the Revdex.comFinally someone called me back and acted as though their intent was to replace the item from day oneThat was NOT the caseRUDE, unknowledgeable and obnoxious customer service is unacceptablePeople shouldn't have to fight to have the right thing done!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

September 21, 2016Re: Complaint [redacted] Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] The customer purchased a special order 2-piece sectional that was delivered on March 10, A service technician had inspected the sectional on June 4, Although it was found not to be defective, the technician added additional seat foam to accommodate the customer’s concern On June 24, 2016, the customer contacted Levin with her concerns with the seating As it was determined not defective by the technician on June 4, 2016, Levin offered to bring the custom shop to inspect Levin offered to inspect again and add additional padding to meet the customer’s preference as it was not determined to be defective on June 4.The customer scheduled the piof her furniture to be sent to our custom shop for August 25, The customer had then refused to allow the delivery team to bring the furniture to be inspected on the day of piby the delivery team.Please see the attached order copy with the terms of sale Although not defective, Levin is willing to complete an additional inspection The customer is not allowing the additional inspection.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concernsSincerely,Paula R***Director of Customer Service

March 11, 2016Re: Case ID # [redacted] and [redacted] *** Dear Ms [redacted] ,Please accept this letter as a response to complaint filed by [redacted] *** [redacted] and [redacted] purchased a sofa and recliner on July 3, that was delivered on July 9, On February 1, 2015, the customer requested service for a mechanism problem and color loss The mechanism was replaced and the leather was touched up on the headrest.The manufacturer offers a one year warranty on leather The leather warranty on the purchase expired July I have attempted to reach the customer by phone and left a message, along with an email requesting photographs of the affected area If they are able to forward photographs of the issue, I will forward them to the factory for their review for the customer since it is out of their warranty period.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns.Sincerely, [redacted] Director of Customer Service March 14, 2016Re: Case ID # [redacted] and [redacted] *** Dear Ms [redacted] ,Please accept this letter as an updated response to complaint filed by [redacted] *** [redacted] and [redacted] purchased a sofa and recliner on July 3, that was delivered on July 9, On February 1, 2015, the customer requested service for a mechanism problem and color loss The mechanism was replaced and the leather was touched up on the headrest.The manufacturer offers a one year warranty on leather The leather warranty on the purchase expired July I have attempted to reach the customer by phone and left a message, along with an email requesting photographs of the affected area Mrs [redacted] was able to forward a photograph of the leather issue Levin Furniture forwarded it to the factory for review and we have arranged an exchange of the sofa I spoke with Mrs [redacted] and scheduled the exchange for Saturday, March 19, 2016.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns.Sincerely, [redacted] Director of Customer Service

March 11, 2016Re: Case ID # [redacted] ***Dear Ms [redacted] ,Please accept this letter as a response to complaint filed by [redacted] *** On December 31, 2015, the customer ordered a custom special order sofa sectional Custom orders require a deposit and are manufactured specifically for the customer, taking up to 8-weeks for production (see attached order copy terms) The custom order arrived in just under nine weeks from the manufacture On March 3, 2016, Levin scheduled the delivery to the customer The order was delivered on March 8, 2016.We apologize if there was confusion on the estimated production schedule discussed when the order was placed As a token of our appreciation, Levin has issued a gift certificate to the customer for a future purchase.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

September 7, 2015Re: Case ID # [redacted] Dear [redacted] ,Please accept this letter as a response to the claim filed by [redacted] [redacted] purchased a chair, and another chair with matching ottoman on February 22, that was delivered on February 27, The customer also purchased an accidental protection program through Guardian Protection for accidental stains from anything you eat or drink, as well as accidental rips, tears, or burns for five years from date of delivery The factory warranty covers manufacturer’s defects for one year from date of delivery.The only record on the delivery from February 27, was that it was signed for and accepted without issues.There are no other requests for service on the account Although it appears that the issue was not accidental from the information provided in the complaint (not falling under the accidental coverage) and the factory warranty expired February 2015, Levin will offer to send a tech at no charge to attempt to improve the wood area that is scratched As the chair has been in the home for months, we will do our best to improve it.This one-time courtesy visit will be at no charge to the customer.If the customer would prefer to cancel the accidental damage coverage, a refund for the coverage is an option that we can offer.Please do not hesitate to contact me at [redacted] should you have any questions or concerns.Sincerely, Paula R***Director of Customer Service

May 16, 2015Re: Case ID # [redacted] ***Dear [redacted] ,Please accept this letter as an updated response to the claim filed by [redacted] *** [redacted] purchased a power recliner on August 13, that was delivered on August 20, The customer also purchased a five year protection warranty for specific accidental damage and extended warranty for the reclining and power components coverage for repairs.On February 24, 2015, the customer requested service The technician found that the wires for the power components had become caught in the mechanism and were shredded The technician had disconnected the wires to prevent a safety hazard The new wiring components were ordered but were sent incorrectly by the manufacturer The correct parts have arrived and the customer is scheduled for a service appointment on May for new power components to be installed.Please do not hesitate to contact me at [redacted] should you have any questions or concerns.Sincerely, [redacted] Director of Customer Service

October 21, 2016Re: Complaint [redacted] Dear Ms [redacted] ,Please accept this letter as an updated response to the claim filed by [redacted] The customer purchased a special order reclining sofa and a recliner on April 25, 2014, that was delivered on June 26, The manufacturer’s warranty is for free repair of manufacturer’s defects for one year from date of delivery (through April 2015) The manufacturer’s warranty for labor had expired April The manufacturer’s warranty on the metal mechanism and cushions each have replacement parts coverage but the customer would be responsible for installation costs (see the attached manufacturer’s warranty) Leather and fabric components are covered by the manufacturer’s warranty for one year from date of delivery Although, the factory would not cover the cost of repairs after the warranty period, Levin as a courtesy offered to make this repair at no charge to the customer Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concernsSincerely,Paula R***Director of Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, Rose Hess Im sorry but I didn't see any kind of resolution to me having to wait moths for a part! This is how you do business? How do you order the wrong part? and tear apart my chair without checking the part first?? They told me what I already knew which is wait, wait and wait some more while we "try" to get the right part this timeIts apparent Levin furniture doesn't care as they are offering me nothing but their broken chair and poor customer service and even worse repair departmentAs Levin already knows I have no choice but to wait and wait and wait some more......for hopefully the correct part this time, who knows what I will get this time? That said you better believe I will tell EVERYONE I know to never ever buy from Levin!!!!!!! As this was my first and last purchase from them!!!!!

February 7, 2016Re: Case ID # [redacted] Dear Ms [redacted] ,Please accept this letter as a response to complaint filed by [redacted] The customer purchased a sofa, chair and ottoman on June 7, 2014, that was delivered on June 27, On February 15, 2015, the customer requested service for the seats On March 5, 2015, a technician inspected the furniture and found no defects.On January 8, 2016, the customer requested service for a problem with the frameAlthough the factory warranty for labor is for one year from date of delivery and it had expired on June 2015, Levin sent a technician to the home for an inspection at no charge to the customer On February 3, 2016, the technician found no defects The frame boards curve as part of the design of the sofa and are secure.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

September 21, 2016Re: Complaint [redacted] Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] The customer had expressed interest in purchasing an item from the Magnolia Home Collection This collection is excluded from the offer Please see the sale invitation copy that states that some exclusions to the offer and to see the store for details.Please do not hesitate to contact me at [redacted] should you have any questions or concernsSincerely,Paula R***Director of Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] First All, Paula is not telling the truth about when I called the corporate officeI called them the day after thanksgiving which was Nov 25, or times, and my very first call was to their 1-service number that prompted the calls to corporateand I was told each time a manager by the name of Dena would be calling me back before 7, Well at I called again and asked for Dana I was put on hold and then she answer saying hello times and hangs upbut no one else had a problem hearing me, I called again and told the operator what happened and she said she would message Dan and have her call me because shes on another callNow Dana had my info why didn't she call back ? instead she ignored my calls and played the game pretending to answer my callsand now comes Paula who claim I called on dec 1st about this issue with the furniture, Also she claims in the letter the srvice man found no defects, but the service man was willing to order new parts if I wanted for the recliner but insisted it would be a waste of time, and he also said I should contact Levin and purchase a extended warranty on the frame because those are made out of the cheapest steel made todayWhy did Paula leave that out, I feel with the lies and miss truths Levin should stand up and refund my full monies aso I can go elsewhere to purchase real furnitureThere is no trust now that a so called service manager has to lie to me and to the Revdex.com, I will provide phone records after I print them out to prove that I call Levin on Friday Nov 25,

June 14, 2015Re: Case ID # [redacted] Dear [redacted] ,Please accept this letter as a response to complaint filed by [redacted] [redacted] had only made purchases at the Robinson Levin locationA purchase was also made by a different [redacted] at the Greensburg locationAn error was made by using the wrong [redacted] accountLevin has updated the accounts and advised [redacted] (of Coraopolis) of the corrections made.We apologize for any inconvenience that this has caused.Please do not hesitate to contact me at [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

October 31, 2017Re: Complaint [redacted] ***Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] *** The customer purchased a full size mattress and boxspring set on February 23, 2017, that was delivered on March 1, 2017.On September 22, 2017, the customer requested service for her bed The technician inspected the bedding set on October 25, The boxspring was found to be defective and Levin has offered to exchange the boxspring The mattress, however, although had measured with an impression that exceeds 1.5”, is stained The manufacturer’s warranty is voided if the bedding is found to be stained (see attached warranty under the Mattresses section, limited warranty does not cover, item#2).Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concernsSincerely,Paula R***Director of Customer Service