Columbine Animal Hospital

March 11, 2016Re: Case ID # [redacted] and [redacted] *** Dear Ms [redacted] ,Please accept this letter as a response to complaint filed by [redacted] and [redacted] *** On May 5, 2013, [redacted] purchased a reclining sofa and loveseat that was delivered on May 16, The manufacturer’s warranty is for one year from date of delivery which expired May On February 25, Levin contacted the customer regarding their concerns and discussed the warranty had expired but as a valued customer Levin would offer partial merchandise credit toward a future purchase or partial refund to reduce their initial price paid The customer asked for additional time to wait until the closest showroom will reopen at the end of March Levin has met their request and the customer can make their decision on the options within days of the showroom opening.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

December 27, 2015Re: Case ID # [redacted] Dear Ms [redacted] ,Please accept this letter as an updated response to the complaint filed by [redacted] The customer purchased a dining set on April 26, that was delivered on May 5, There were damage issues and Levin agreed to accept a return for a refund as the customer was moving out of state.There was an error in processing the part of the refund Levin had processed the refund for the returned chair but not in its entirety In response to the customer’s payment of $1,071.52, the refund was completed in three transactions:Refund date Refund Amount6/1/ $559.796/19/$297.7312/7/$ $1,071.52The total amount paid for the order has been refunded to the customerWe apologize for any confusion in the refunds completedPlease do not hesitate to contact me at [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

March 11, 2016Re: Case ID # [redacted] Dear Ms [redacted] ,Please accept this letter as a response to complaint filed by [redacted] The customer purchased a sectional on March 22, 2015, that was delivered on March 27, The customer requested service on June 1, for a frame problem which was resolved on July 29, On December 22, 2015, the customer requested service The technician repaired the frame and ordered a mechanism and a correct handle pull.The pull was received but the other parts that arrived were incorrect.Levin has contacted the customer and offered the option of a discount for the inconvenience and accept repair or a return for credit toward another purchase as this sectional is no longer stocked and cannot be exchangedPlease do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

November 3, 2016Re: Complaint [redacted] Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] The customer purchased a dining set on January 13, 2016, that was delivered on February 16, On February 19, 2016, the customer requested service for marks on the table top A technician removed a sticky substance from the table top on March 16, 2016.On October 4, 2016, the customer requested service on the table for a raised surface The technician found areas that been affected by moisture causing finish discoloration and a swell at these areas due to moisture Moisture from a household source is not covered by the manufacturer’s warranty as a defect.Levin spoke with the customer on October 11, 2016, regarding the inspection report As a courtesy, Levin is sending another technician for a second opinion The appointment was scheduled for October 24, 2016.The technician found that one half of the table had more raised areas than the otherAs a courtesy, Levin will exchange the table top Levin also discussed with the customer that the criss-cross top design will have some higher and lower boards as part of the design The customer’s exchange is scheduled for November 10, 2016.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concernsSincerely,Paula R***Director of Customer Service

lease accept this letter as a response to the claim filed by [redacted] The customer purchased Serta Mattress Company king mattress and boxsprings, along with a bedroom set, on January 6, 2017, that was delivered on January 14, On January 15, the day after delivery, Levin updated the order to a correct mattress (the wrong one was delivered) which was delivered on January 21, Serta Mattress Company offers a Comfort Guarantee, where the customer can return the mattress with a fee and select a different mattress The customer must sleep on the mattress for a minimum of days and the guarantee lasts for up to days The sales order copy that lists the items purchased also lists the terms nights (30NIGHT) and has a 120-day comfort guarantee ( [redacted] ) Unfortunately, the manufacture will not accept returns after the 120-day trial period Levin would be happy to offer a special discount on a new purchase but cannot accept the return of their mattress delivered on January 21, Please do not hesitate to contact me at ###-###-####, extension ***, or [redacted] should you have any questions or concerns Sincerely, [redacted] R [redacted] Director of Customer Service

Please accept this letter as a response to the claim filed by [redacted] The customer purchased a sectional along with a five-year accidental protection plan through Guardian Protection on September 2013, that was delivered on November The protection plan covers accidental rips, tears or burns from a relatable incident As this issue was not covered by the protection plan as was listed in the complaint., as a courtesy, Levin will replace the right chaise item for the customer to fulfill the coverage on this itemPlease do not hesitate to contact me at ###-###-####, extension ***, or [redacted] should you have any questions or concerns Sincerely, Paula R*** Director of Customer Service

July 20, Re: Case ID # [redacted] [redacted] Dear [redacted] , Please accept this letter as an updated response to complaint filed by [redacted] [redacted] purchased a sofa manufactured by Jackson Furniture on February 18, that the customer had picked up on February 21, On February 26, 2013, the customer requested service for his sofa The sofa was inspected on March 12, The inspection report stated that the cores had compressed and that two braces had separated on the frame Levin agreed to accept a return of the sofa and replaced it on March 30, On July 9, 2013, the customer requested service for his sofa The inspection report found that the right side seat frame had broken Although the warranty was for repair, since the customer had experienced issues with the same sofa within a short amount of time, Levin allowed the customer to select another style of sofa The return authorization was approved on July 23, Levin Furniture covers one year of labor from date of delivery The manufacturer covers certain components for additional time frames Levin can process an order for replacement seat cores (covered for five years) and repair any structural frame issues due to a manufacture’s defect (the manufacture reserves the right to approve and reimburse for repairs, however Levin will cover the labor as an exception for this customer and those will be made at no charge to the customer) Levin will contact the customer to discuss next steps for repair serviceAfter speaking with the customer, another option of a discount instead of repair was offered The customer had accepted the discount offerPlease do not hesitate to contact me at [redacted] , extension ***, or pr***@levinfurniture.com should you have any questions or concernsSincerely, Paula R [redacted] Director of Customer Service

\ RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

March 14, 2017Re: Complaint [redacted] ***Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] *** The customer purchased three sets of bedding on December 11, 2016, that were delivered on December 21, The customer’s bedding purchase includes the opportunity to return a mattress under the Comfort Guarantee where the customer is responsible for a 20% reselect and a delivery fee if they chose to select another mattress The Comfort Guarantee is available after nights but before days from date of delivery These terms are listed on the customer’s sales order copy The customer also has a factory manufacturer’s warranty for defects No service requests were processed through our customer service department for an inspection If the customer would like to have his mattress inspected for defects (must meet or exceed 1.5” to be deemed defective for a replacement.)Please do not hesitate to contact me at [redacted] should you have any questions or concernsSincerely,Paula R***Director of Customer Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12286566, and find that this resolution is satisfactory to me They did replace the chase Regards, [redacted]

The $that they are offering is my money anywayIt is the reimbursement of my extended warranty that I've been trying to get back for months nowThey keep telling me I can't get the whole amount backI will never have the opportunity to defile this furniture as it is now an embarrassment and is in my basement where no window light can get to it so that the neon green polyfiber that is oozing through the cheap fabric can't be seenI don't want it in an 'in store credit' because I will never shop there againI want my money back in cash!!! In addition I want compensation for this furniture that is not quality and will not last generations as there business card acclaims

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will accept the resolution as laid out by Levin for a $gift certificate as well as a refund of the $for the protection plan.Important items to note, however:- When the protection plan was sold to me, I was told it would cover any and all issues with the item - not limited to only accidental incidentsThey should consider not misleading customers when they purchase the plan, as was in my case.- Also I would like to point out again that sending a tech out to measure for new cushions was not going to resolve my issueand it also would have been at my expenseLevin should consider these things before proposing them as "solutions" to unhappy clients- Last but not least, it is worth mentioning that while Levin has not been helpful in actually remedying the issues with my sofa that I've owned for less than two years, at least the manufacturer of the sofa has beenwho is replacing the cushions FREE OF CHARGEI had to contact the manufacturer directly since Levin would not accommodate me or do that on my behalf Regards, [redacted]

May 21, 2017Re: Complaint [redacted] ***Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] [redacted] purchased a sectional on November 22, 2015, that was delivered on December 4, The factory’s warranty covers labor costs for repairs on manufacturers defects for one year from date of delivery (some parts components may be covered for more than one year, but installation is one year).On January 13, 2016, the customer requested service for their sectional On January 27, the technician found the right-side facing unit to be torn open and ordered a replacement seat cover He found the ottoman frame broken On March 23, 2017, the technician returned with the replacement cover and repaired the ottoman frame On October 19, 2016, the customer requested service for an open seam and flattening cushions The technician repaired the seam and added padding to the sectional.On November 29, 2016, the customer reported a hole in the middle of their ottomanThe technician inspected the ottoman and found it to be collapsed from use Parts were ordered and once in attempts were made to contact the customer to schedule the installationThe service request was closed February 4, 2017.On March 8, 2017, the service order was re-openedOn April 5, 2017, the technician found that the along with the hole on the top of the ottoman, the small tear had been pulled open to a one foot section and the leg was broken on the ottomanThe technician replaced the top cover, repaired the bottom cover Although the issue was from use, (and not manufacturer’s defects) the repairs were completedPlease do not hesitate to contact me at [redacted] should you have any questions or concernsSincerely,Paula R***

Please accept this letter a response to the claim filed by [redacted] and [redacted] Mrand Mrs [redacted] selected a new living room set on May 4, that was delivered on May 31, 2014.This was a set to replace a previous living room set that was delivered on January 18, 2014, as an exception to the warranty A frame problem was reported on June 2, 2014, and the sofa was replacedOn December 1, 2014, the customer requested service for sinking of their sofa and loveseatReplacement seats were installed on February 3, On March 30, 2015, the customer requested service for the seats The technician ordered replacement seat cores The report also included that there were scuffs on the right side facing arm scuff not covered by a manufacturer’s warrantyThe factory’s warranty includes parts and labor repairs for manufacturer’s defects from one year from date of delivery On April 20, 2015, Levin spoke with the customer regarding their concerns and offered an extension of the factory warranty by an additional six months as a courtesy to the customer The parts have arrived from the manufacturer and Levin has left a message for the customer to schedule the pickup for shop repairPlease do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns Sincerely, Director of Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The amount they are claiming due back is incorrectI was not refunded $back to my [redacted] debit card because when I spoke to the sales manager he said we were being charged the full amount for an arm chair and delivery feeMy [redacted] credit card was fully refunded the $but not my *** This is my back info from the purchase and refund:1,DEBIT CARD PURCHASE [redacted] LEVIN FURNITURE PITTSBURGH PA06/ DEBIT CARD REFUND [redacted] LEVIN FURNITURE PITTSBURGH PARegards, [redacted]

October 21, 2016Re: Complaint [redacted] Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] The customer purchased a queen mattress and boxsprings on April 16, 2016, that was delivered on April 20, On September 24, 2016, the customer requested service for the mattress The technician inspected the mattress on October 7, 2016, and found no defects Although not defective, the manufacturer made an exception and the customer will be permitted one reselection if they select from a firmer category The customer accepted this offer.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concernsSincerely,Paula R***Director of Customer Service

May 20, 2016Re: Case ID # [redacted] Dear Ms [redacted] ,Please accept this letter as an updated response to complaint filed by [redacted] The customer (under the account for [redacted] ) purchased a seven piece sectional on December 26, 2014, that was delivered on February 18, On December 20, 2015, the customer reported a problem with the seat covers and cores needed service On January 14, 2016, the technician inspected the furniture and ordered parts for the sectional The parts were ordered from the manufacturer We spoke with the customer and came to an agreement for partial credit toward another selectionThe return authorization has been processed.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

Please accept this letter as a response to the claim filed by [redacted] *** The customer purchased a special order sectional on November 28, 2016, that was delivered on January 10, On January 24, 2017, the customer requested service for color concerns and squeaking The squeak was repaired but has returnedThe customer has agreed to have the furniture brought into our custom shop to determine and resolve the cause of the squeak This is scheduled for June 30, We apologize for the inconvenience that this has caused Levin has processed a discount to the customer’s account as a token of our appreciation and for their patience in resolving the issuePlease do not hesitate to contact me at ###-###-####, extension ***, or [redacted] should you have any questions or concerns Sincerely, Paula R***