Columbine Animal Hospital

May 20, 2016Re: Case ID # [redacted] Dear Ms [redacted] ,Please accept this letter as a response to complaint filed by [redacted] The customer purchased a sectional on November 28, that was delivered on December 16, The customer also purchased the additional recline warranty that covers mechanism parts and labor issues for five years from date of delivery.On December 1, 2015, the customer requested service for a broken zipper and issue with the footrest.The parts sent from the manufacturer were incorrect When the technician visited the home, the customer also needed a new reclining pull cable which was added to the parts order Levin spoke with the customer on May 11, with an update The parts have arrived and the customer is scheduled for an appointment on May We apologize for the delay of parts and for the inconvenience that this has caused Please do not hesitate to contact me at [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

September 7, 2015Re: Case ID # [redacted] ***Dear [redacted] ,Please accept this letter as a response to the claim filed by [redacted] *** [redacted] had visited the West Mifflin Levin location to make a purchase We are unable to identify the product that was listed in the complaint.A phone message was left for the customer on August 27, As we have not received a return call, we have sent an e-mail to the customer today using the e-mail address listed in her correspondence We hope to assist the customer once we have this additional information.Please do not hesitate to contact me at [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

February 22, 2017Re: Complaint [redacted] Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] The customer purchased a special order power chair on July 19, that was delivered on September 11, The customer also purchased an additional repair warranty that offers coverage for years (where the manufacturer’s warranty covers one-year labor repairs) On January 9, 2017, the customer requested service The technician inspected the power chair to find that the wooden seat box of the recliner was broken This type of repair required wooden replacements to the frame that could not be completed in the home Levin had arranged transportation of the chair from the customer’s home and back after the repair was completed at our warehouse shop.The chair was returned to the customer with the repairs completed on February 18, Repairs were covered by the warranty that the customer purchased We apologize for the time frame for the repairPlease do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concernsSincerely,Paula R***Director of Customer Service

I'm scheduled for a repair on Thursday Nov3rd My concern Is I am leaving for Florida for months on the 6th if there is any problems with the repairs such as the color not matching and any other problem what do I do? Also what concerns me is where do I go from here if there is a problem when I get backWill they extend my warranty This problem can all be resolved if I can reselectI feel that when they gave me an extended warranty they new there was a problemI have a copy of the warranty if needed.Thank you [redacted] Sent from my iPad

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***Dear Revdex.com,Please withdrawl my complaintI spoke to the company and they apologized and made every effort to get our sofa delivered when it arrived from California.I advised them to add some time on to the estimated delivery time for special ordersWe are very happy with how the company conducted itself and the quality of the productPlease notify the company I have withdrawn my complaint and have been satisfied and impressed by their conduct after the fact [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As stated in the letter this issue has been going on since December 2014, as a matter of fact the issues started only a couple of weeks after purchasing the sectionalThe batting was moving in the couch and we had to have Lavine come out and Re-stuff it, as well as an odor coming from it that we complained about after the sectional was brought in the houseThen the zipper broke under the foot rest in October We called to have it repaired, they didn’t come till a couple of months later and then brought the wrong part, meant while the cable that releases the foot rest brokeNow we are in May going on JuneEvery time we called to ask about when we should expect service, we were told it was the supplier’s faultWhy doesn’t Lavine take ownership of what they sell? Or penalize the supplier for ruining their reputationNow they want to fix it all after more than Months as if the time it took means nothing? This kind of business is unacceptableWe, nor our family or friend’s will ever buy from Lavine again But I guess they don’t care there are lots of gullible people out there to buy Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below There is a dip in my mattress and it affects my sleepIt's very uncomfortableI'm frustrated because it seems that no one is listening to meI understand that the dip has to meet a certain requirement but I sleep in the bed every night and I experience itI want my money back or I want the mattress replacedThank you Regards, [redacted] ***

March 12, 2018Re: Complaint # [redacted] Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] The customer purchased a queen bed, dresser, mirror, chest, two nightstands on February 2, that was delivered on April 10, The customer also purchased the accidental damage protection plan serviced by Guardian Protection This plan covers accidental damage for a single relateable and specific incident.Guardian Protection declined the customer’s claim since they were unable to provide the cause of the accident Levin in an attempt to assist the customer contacted the manufacturer to see if a replacement top was available Unfortunately, it was not available and the customer was notified on February 6,2018.As a valued Levin customer, in addition to his protection plan rebate of $that will be issued after five years from delivery, Levin will send a merchandise certificate in the amount of $(the nightstand price was $307) as a token of our appreciation The $certificate would be mailed to the customer via USPSThe protection plan rebate will be emailed to the customer’s Comcast email account listed in this complaint after the five-year anniversaryWe apologize for any inconvenience that this has caused.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concernsSincerely,Paula R***Director of Customer Service

December 27, 2015Re: Case ID # [redacted] ***Dear [redacted] ,Please accept this letter as a response to the complaint filed by [redacted] *** The customer purchased a full size mattress and box set on October 4, 2014, that was delivered on October 18, On October 6, 2015, the customer requested service on their bedding set A technician inspected the mattress and box on October 10, and found no defects with the mattress but a defect with the box The box was replaced on October 24, 2015.On November 16, 2015, the customer requested service on the bedding set A technician inspected the mattress and box on December 12, On the second inspection, there were no defects found on the mattress The box was replaced on December 19, 2015.Please do not hesitate to contact me at [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

Hello [redacted] , I wanted to give you an update since the last communication on [redacted] We had contacted the customer again and came to an agreement to accept the return of the furniture.Mr [redacted] was satisfied with the resolutionI’m not sure if you would want to confirm with him and perhaps update the results to the complaint being closed as resolved? Thanks,Paula

November 1, 2017Re: Complaint [redacted] Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] [redacted] and [redacted] purchased a special order three-piece sectional on December 3, 2016, that was delivered on January 26, Special order purchases require a 50% deposit that is non-refundable On March 24, 2017, the customer requested service for the chaise seat core The part was ordered from the manufacturer and installed on May 26, Upon installation, the customer had concerns with the other two sections Replacement seat cores were ordered for the armless and left section The seat cores were installed on July 14, The customer had asked about a possible discount, but the discount offered was not acceptable to the customer A technician took photos of the impressions on the seats to send to the manufactureThe manufacturer’s warranty on the seat cores is for years The factory authorized replacement cores and Levin also offered to add reinforcement to the frame system to provide an additional support On October 27, 2017, the customer scheduled a technician visit on November 1, At today’s visit, Levin agreed to accept a return for a refund for the sectional’s purchase price ($1,for the three sectional pieces plus tax of $for a total $2,003.40) Once the furniture is returned, Levin will process the refund to the bank card used on the original purchase The customer scheduled the return for November 9, 2017.Please do not hesitate to contact me at [redacted] , extension *** or [redacted] should you have any questions or concernsSincerely,Paula R***Director of Customer Service

October 18, 2016Re: Complaint [redacted] Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] The customer purchased a sofa, chair and set of tables on November 14, 2015, that was delivered on December 8, The purchase is covered by a one-year factory warranty for the repair of manufacturer’s defects (the warranty is for repair and not for return) The customer also purchased an accidental protection plan on the fabric for stains from food and beverage, rips tears, and burns as described in the program.On July 2, 2016, the customer requested service for the sofa and chairThe service technician removed the staple and ordered parts to restore the sofa On September 14, the technician was unable to reach the residence as the police closed the road and would not allow traffic to enter On September 27, the technician found the part was sent incorrectly by the manufacturer The part has been reordered from the manufacturer Once the part arrives, the technician will also correct the chair arm and address the fabric concerns.We offer our apologies to Ms [redacted] for the issues surrounding the service of the furniture As a token of our appreciation for our valued customer, Levin is offering a Levin gift certificate to the customer for $ This certificate will be mailed from our office to the customer’s address applicable toward a future purchase at any Levin location on any type of merchandise.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concernsSincerely, [redacted] Director of Customer Service

January 10, 2017Re: Complaint [redacted] Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] The customer purchased a sectional on October 3, 2015, that was delivered on October 13, The customer also purchased an accidental protection plan for specific incidents (stains from food/beverage, accidental rips, tears, and burns)The factory’s warranty is for repair of manufacturer’s defects On October 5, 2016, the customer requested service for the cover peeling A technician inspected the furniture on October 11, The cup holder for the console was missing and the lid was torn Some of the cover issues are covered by the manufacturer’s warranty for repair There is some damage due to a household source Levin has ordered a replacement console lid and replacement back and seatThe parts have shipped from the manufacturer Once they arrive Levin will contact the customer to schedule the part installation.Please do not hesitate to contact me at [redacted] , extension [redacted] should you have any questions or concernsSincerely,Paula R***Director of Customer Service

October 18, 2016Re: Complaint [redacted] Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] The customer purchased a special order reclining sofa and a recliner on April 25, 2014, that was delivered on June 26, The manufacturer’s warranty is for free repair of manufacturer’s defects for one year from date of delivery (through April 2015) The customer requested service on August 18, 2014, for the seat cushion and lose staples on the sofa On August 28, 2014, the technician adjusted the seat, removed the staples and also lubricated the recliner to allow it to operate more smoothly for the customer On September 18, 2014, the customer requested service for the sofa On September 24, 2014, a technician corrected the seat cushion by adding dacron fill to the sofa On April 20, 2015, the customer requested service for the sofa padding Levin reviewed the manufacturer’s warranty for free repairs within the first year from date of deliveryOn June 26, 2015, the technician added padding to complete the service requestOn September 1, 2015, the customer requested service for something poking on the outside back The technician found an object of the customer’s that had become lodged in the back and removed it The technician added padding to meet the customer’s request and completed the service on September 30, 2015.On June 23, 2016, the customer requested service Although out of the one-year manufacturer’s warranty for repair, Levin agreed to service again at no charge to the customer The parts have shipped from the manufacturer and the technician will be contacting the customer to schedule an appointment for service.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concernsSincerely,Paula R***Director of Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Everything in their response was correct except leaving out detailsI spoke with them on the the same day I filed the complaint about sending another person out to my house to actually take more than minutes to look at the couchThere are issues that the first technician did not care to resolveThey said another company would be calling me to schedule an appointment to come evaluate the couch, but I have not received a call from themI was reassured I would get a call, but Levin again has failed, yet again, to provide the superior customer service they claim to haveThey are over looking the fact that the fabric is just coming apart in the middle of two cushions, arm of the couch and the throw pillowsIt is very frustrating when a store manager with years of experience says that he feels the fabric is defective, but the customer service team who feels totally differentThey are not honoring my request for a second opinion when they said they would have another technician call meDue to their failures and extending this process, we feel we should be compensated in either the same couch just brand new or taking the old couch back and giving us a refundI have followed their protocol for beginning a warranty claim, but they have been either unresponsive for a long period of time or cannot explain what is going to happen nextThey are an extremely frustrating company to deal with due to not responding to their customers who simply ask for a return phone callI have requested for managers to and another technician to call meThey cannot be bothered to follow throughI do not trust that the work they will provide will be up to their said quality nor manufacturer standardsPlease help me resolve this because Levin's is doing everything in their power not to resolve his matter in a timely fashionMy year warranty is almost up and I feel if they keep dragging this on they will not honor it if it expires while they are dragging their feet Regards, [redacted]

June 25, 2015Re: Case ID # [redacted] Dear [redacted] ,Please accept this letter as an updated response to complaint filed by [redacted] The customer purchased a sofa on May 27, 2013, that was delivered June 28, The manufacturer’s warranty is from one year from date of delivery On February 28, 2015, the customer requested service for the sofa Although the warranty had expired May 27, 2014, Levin offered to send a technician to inspect the sofa at no chargeThe customer refused.The customer had also purchased a 5-year accidental fabric protection plan This protection plan covers an accidental incident that causes a stain (caused by anything that you eat or drink) or accidental rips, tears or burns to the fabric Only the fabric is covered for these types of accidental damage, (see attached sales order listed as FABRICSfor year Fabrics Warranty coverage).As a courtesy for our valued customer, Levin will offer the customer a $gift certificate toward a future purchase If the customer would prefer to cancel her warranty protection for 89.99, Levin can cancel the protection coverage and refund the amount to the finance company account.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concernsSincerely, Paula R***Director of Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It took more than months to resolve this issue When the tech called to schedule the appointment for the repair he wanted to come out on Thanksgiving day When he did get here for the service call he didn't have the correct part for the repair He attempted to do a different kind of repair and we are hopeful it will work For a year I have not really used the set other than the bed because if something breaks I have no hope of getting it fixed and am now out of warranty So I have entire $bedroom set that I can't use Levin is the worst company I have ever dealt with for warranty issues I should have gone ahead with the purchase from [redacted] that was only $more which at this point would have been worth it to avoid the aggravation that accompanied the Levin purchase Regards, [redacted] ***

July 10, 2016Re: Complaint [redacted] Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] Ms [redacted] purchased a sectional on May 13, 2016, that was delivered on May 19, 2016.On May 31, 2016, the customer requested service for the sectional The inspection report included damage that was caused by a household source and not a manufacturer’s defect Although not a defect or covered by the accidental damage plan, Levin spoke with the customer on June and advised that Levin would order the parts at no charge, but the customer would be responsible for the labor cost to install the parts The customer agreed and parts have been ordered Levin will contact the customer when the parts arrive so that she can pick them up and arrange the labor costs and installation with a technician.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service

October 9, Re: Case ID # [redacted] Dear [redacted] , Please accept this letter as a response to complaint filed by [redacted] *** The customer purchased a sectional on July 24, 2011, that was delivered on August 4, The manufacturer’s warranty expired on August 4, 2012, and the accidental protection program only covers accidents Although there is no coverage for the customer’s concerns, Levin contacted the customer and offered a merchandise certificate to the customer toward a future purchase and the customer accepted.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service