Columbine Animal Hospital

Please accept this letter as a response to the claim filed by [redacted] The customer purchased a bedroom set on April 29, 2017, that was delivered on May 5, Upon delivery it was determined that they bed they were expecting was not on the order Due to the sales error, the bed order that the customer was expecting was updated on May 8, and delivered on May 13, 2017, for the original price and the customer not paying any additional amount We apologize for the inconvenience that this has caused Please do not hesitate to contact me at ###-###-####, extension ***, or [redacted] m should you have any questions or concerns Sincerely, Paula R***

October 31, 2017Re: Complaint [redacted] ***Dear Ms [redacted] ,Please accept this letter as a response to the claim filed by [redacted] *** The customer purchased a full size mattress and boxspring set on March 12, 2016, that she picked up on March 18, On October 13, 2017, the customer requested service on her mattress set A technician inspected the mattress set and found it to be defective Levin notified the customer on October 19, 2019, that the mattress can be returned to the manufacturer due to the defect and that she has full credit that she paid for the mattress toward another mattress of her choosing If she selects a mattress that exceeds the price that she paid for her mattress, she would be able to arrange payment of that difference in price The manufacturer’s warranty is for replacement and not a refund (see attached warranty from Grand Legacy).Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concernsSincerely,Paula R***Director of Customer Service

March 18, 2016Re: Case ID # [redacted] and [redacted] *** Dear Ms [redacted] ,Please accept this letter as an updated response to complaint filed by [redacted] and [redacted] *** On January 4, 2015, (this has been corrected from the original response of January 4, which was a typing error) the customer purchased a dining set along with a matching custom order sofa table On February 7, 2015, the customer requested service for the custom order sofa table The bottom board was cracked so a part was ordered The factory had shipped the incorrect part twice As this was a custom order item, it was not in stock at Levin and a replacement was ordered from the factory in September The replacement arrived in January but the inspection team found it to be defective so a new replacement sofa table was ordered Levin processed a discount for the customer for the missed delivery The discount is in our system and typically is processed when the final delivery is completed Levin will contact the customer to obtain the bankcard number to process the discount and offer possible delivery dates Levin will also increase the discount from $to$for the extended problemAdditionally, Levin can offer to send a technician come to the home to service any warranty issues with the chairs and touch up the wood finishAs the table has arrived, we can offer a delivery date to the customer to schedule the exchange The notes on the order list a left message on March 3, in the afternoon We apologize if there was a technical issue with the message sent and as well as the conversation at point of sale regarding the care for the inconvenience that this has caused.Please do not hesitate to contact me at [redacted] , extension ***, or [redacted] should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service