Comcast Corporation

February 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: February 23,
Re: *** ***
*** * *** *** *** *** * *** Chicago, IL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office February 23, regarding service related issues
A Comcast representative spoke with *** *** on February 26, and confirmed the service related issues were resolved on February 26, by reconnecting the servicesA credit was applied to the account on February 26, for the loss of serviceThe credit will appear on the next billing statement which will be issued on February 28, An apology was extended for any inconvenience and frustration he may have experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague, Shaunda, at ###-###-####
Regards,
Mario S
Executive Care Specialist

September 22, 2015Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: *** Date of Notice: September 12, 2015Re: *** ** ***
class="Apple-tab-span" "white-space:pre"> *** *** *** * *** *** Jacksonville, FL ***Dear Sir or Madam,This letter is in response to the complaint filed by *** ***, received in our office September 14, in regard to service concerns.I attempted to contact *** *** several times, using all resources provided, to discuss the above referenced concerns Unfortunately, my attempts were unsuccessful However, our records indicate the last service visit was on December 14, I reviewed the account and confirmed that the account was set up with Performance Internet at 25MBPS on September 22, with a month promotion, effective September 22, and will expire September 22, After promo expires standard retail rates will apply.A credit was applied to the account on September 22, for service issues and will be reflected on the October 06, billing statement In order to further assist direct contact with *** *** is required I apologize for any inconvenience experienced in attempting to have this matter addressed.I trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-####Regards,Desaree MExecutive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
the representative first stated that I was lying about the information I received from Comcast in regards to service outageThe rep failed to acknowledge the entire compliant but only wanted to bring up the credit that was giving to me in the pastThere is a huge inconvenience when my services don't work on a regular basis the rep helped in the past with another complaint that was filed by meI am requesting that my complaint be handled by another rep or even his supervisor because this is unacceptable!!!
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

On January 13, I submitted a complaint with the Revdex.com, complaint #***I paid a $fee on January 16th, to forego the credit check to obtain service and I was informed that my credit report inquiry would be reversed within 30-daysAs of June 16, 2016, it has been days and Comcast has not yet removed this credit inquiryI never authorized the original credit inquiry, and Comcast charged me a $fee and I have not received what was promisedComcast disputed my credit card disputeThis company has impacted my credit score without my authorization, has charged me $to forego a credit check and still performed one, and illegally ran my credit without my permission the first timeORIGINAL COMPLAINT: I went to sign up for Comcast service online and was asked to provide my social security numberI called comcast to set up a new account and was told that was to verify my credit, and if I did not want to provide my social I would need to go into a comcast office and provide my photo IDI did so and told Randy G*** that I did not want a credit check performed and I was handing them my id in lieu of my socialOn January 12th, I received a notice from my credit tracking service that I had a hard inquiry performed by comcastI called billing today January to have them remove the hard inquiry because I did not authorized itThey refused to do so unless I paid a $feeI told the manager Jessica that I would not pay a $fee when they illegally ran my creditThere is a class action lawsuit against comcast because they ran the credit of customers who paid the $fee Refund of my $fee as my credit was still run when I was told it was going to removed

October 19th
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: September 15,
Re: *** ***
*** ** *** *** Miami, FL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office October 7th, regarding his service concerns
I spoke with *** *** October 19, and confirmed that a survey of his property was completed on October 19, by our Construction Department and a route for the cable plant was found which will prevent any further conflictsThe construction work is expected to be completed around the end of November
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Desaree M
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

July 30,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: July 22,
Re: *** ***
** *** ***
Windsor Mill, MD ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** ***, received in our office July 22, in regards to a billing concern
I spoke with *** *** on July 23, and provided an explanation regarding the current promotional rate, duration of the promotion, and the monthly rate after the promotion endsThe billing on the account is accurateThe previous rates expired July and she was placed in a new twelve month Digital Voice with Internet Blast services, effective July 8, At the conclusion of the promotion, standard retail rates will apply
A credit adjustment was applied to the account on July 23, for overcharges of phone and internet service in June The adjustment will appear on the next billing statement, which will be issued on August 7, 2015.I apologized for the inconvenience and delays they experienced while addressing their concerns
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Darlene P***
Executive Customer Relations

December 11, 2014 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: ***Date of Notice: December 8, 2014 Re: ***
*** *** ** *** ** *** *** *** ** *** Dear Sir/Madam: This letter is in response to the complaint filed by *** ***, received in our office on December 08, 2014, in regards to his billing concern. I spoke with *** *** on December 10, in regard to his concernsI explained to him about the recent changes with the auto pay, as was also notated in his November 6, billing statement, and an update to his financial institution was necessary to keep the auto pay schedule uninterrupted A credit was applied to the account on December 5, for the late feeAn additional credit was applied to the account on November 10, as a courtesyThese credits will appear on the billing statement dated January 1, 2014 I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Kimberly D***Executive Customer Relations

May 13,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: May 2,
Re: *** ***
*** *** ***
Jonesboro, GA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office May 2, regarding service related issues
A Comcast representative spoke with *** *** on May 10, and confirmed the service related issues were resolved on May 9, by replacing the outside drop and repairing internal wiringA credit was applied to the account on May 13, for the service issuesThe credit will appear on the next billing statement, which will be issued on May 17, I apologized for any inconvenience or frustration experienced in attempting to resolve this issue
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Andrea F
Executive Customer Relations

May 3,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 22,
Re: ***
***
* *** ***
North Reading, MA
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 22, in regards to receiving promotional rates
Upon receipt of this complaint, I spoke with Mr*** on April 26, An installation appointment was completed on April 28, 2016, at which time a technician upgraded the modemMr*** confirmed that his services are working correctlyA credit was applied to the account on April 28, and will be reflected on the bill statement dated May 4,
On April 28, 2016, Mr*** accepted a month promotional rate for the HD Complete Triple Play packageThe monthly price rate will remain the same for the years and 2, effective April 28, through April 27, Effective April 28, through April 27, 2019, the monthly price rate will increase into the third year rateAt the conclusion of the promotion, standard retail rates will applyThis will be reflected on the billing statement dated May 4, I apologized for any inconvenience or frustration experienced in attempting to resolve this issue
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jodi G***
Executive Customer Relations

December 30, 2014 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:
*** Date of Notice: December 19, 2014 Re: *** *** *** *** *** ** *** * *** ** *** Dear Sir or Madam, This letter is in response to the complaint filed by *** ***, received in our office December 19, 2014, regarding a rebate card On December 19, 2014, I spoke with *** *** and informed that the rebate code was inadvertently removed from his account during billing correction, which caused him to not receive the rebate cardDue to this, a credit was applied to his account in lieu of the rebate card on December 17, The credit will be reflected on his next billing statement, which will generate on December 24, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Missy P***Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I was not advised when I set up service that there was a limit that I hadEven if they sent out the information, it was sent after I started serviceI have had comcast for several years in the past and never had a cap on serviceTherefore, I cannot automatically assume that the service has changedThey were responsible for telling the customer (myself) that their policy had changedI did not get that informationTherefore, the additional charges needs to be removed
Regards,
*** ***

August 25,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 26,
*** ***
*** *** ***
Utica, Michigan *** Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding service issues
On August 2, 2016, I spoke with *** *** ***, authorized user on Heather Hillewaere’s Comcast account*** ***’s maiden name is *** *** *** confirmed the issue was resolved on August 1, by the technician completing the XFINITY Home Security installationOur records indicate the delay in completing the installation was due to limited quotaOn July 25, 2016, a credit was applied to the account for a missed installation appointment
In an effort to reach a satisfactory resolution, on August 2, 2016, a monthly discount was applied to the account for monthsThe discount is effective August 1, and will expire on August 1, The change of service and credit will reflect on the first billing statementAn apology was provided for any inconvenience and frustration in attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Heather M
Executive Customer Care Specialist

August 22,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 6,
*** ***
*** *** *** ***
Galesburg, Michigan ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On August 8, 2016, I spoke with *** *** and provided a detailed explanation of their billing statementsOur records indicate on April 19, 2016, that *** ***’s account was repackaged into a promotional offer with a 24-month agreementOn June 13, 2016, the account was disconnected and assessed an early termination fee on June 14,
As a courtesy, a credit was applied to the account on August 18, 2016. *** *** will receive a refund in the form of a check by September 20, I corresponded via electronic mail with *** *** on August 18, 2016, to advise him of the above informationAn apology was provided for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Bethany A
Executive Customer Care Specialist

June 17,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: June 8,
*** *** ***
*** *** ** **
Washington, DC ***
Dear Sir or Madam:
This letter is in response to the complaint filed by *** *** *** which was received by our office June 8, 2016, regarding a payment arrangement request
On June 14, 2016, I spoke with *** *** *** and confirmed that a payment arrangement request has been approved and an extension has been grantedPer *** *** ***, the past due balance will be paid by June 17, As a courtesy, an HD Preferred plus Triple Play promotion was placed on the account, effective June 13, 2016, through June 23,
I apologized for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Alwell O*** Executive Customer Relations
Comcast | Northeast Division
###-###-####

March 17,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: March 17,
Re: *** ** ***
*** *** ***
Abingdon, VA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office March 17, regarding an early termination fee
On March 17, 2016, I spoke with *** *** and advised we waived the early termination fee as promised, on March 15, The last statement was generated before the credit was applied to the accountThe credit for the early termination fee will show on the final billing statement dated March 22,
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Shandra A
Executive Customer Relations

October 21, 2014 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: ***Date of
Notice: October 3, 2014 Re: *** *** *** *** *** *** ** *** Dear Sir or Madam, This letter is in response to the complaint filed by *** *** received in our office on October 3, regarding a billing issue I attempted to contact *** *** several times, using all resources provided by the customer, to discuss her concerns. Unfortunately, my attempts were unsuccessful. However, a review of the account indicates *** *** subscribes to our preferred triple play package with preferred cable, phone and Blast internet on a promotional rateThe promotion is from August 22, until September 21, Our records also indicate that a promotional rate for the HD service was applied to *** ***’s account effective October 20, for the duration of months which will expire October 21, A review of her bill does not show any discrepancies*** *** missed a payment on April 21, and the account has been past due ever sincePast due balances and partial payments have caused *** *** to incur late fees every month*** *** will have to pay the past due amount to stop incurring late feesI would need to speak with *** *** to assist with any further concernsI apologize for any inconveniences or frustrations *** *** may have experienced trying to address this issue. I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####. Regards, LionelMComcast Executive Customer Relations

May 20,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: May 9,
Re: *** * ***
*** *** *** ***
Little Rock, AR ***
Dear Sir or Madam,
This letter is in response to the complaint by *** * *** received in our office on May 9, in regards to a billing concern
I spoke with ***, who is an authorized user on *** *** ***’s account, on May 18, and provided an explanation regarding the current promotional rate, duration of the promotion, and the monthly rate after the promotion ends*** currently subscribes to our month XFINITY Starter Double Play at a promotional rate from April 28, until April 28, The billing on the account is accurate
Our records indicate that once this pricing ends, a Comcast representative will renew the promotional rate for an additional year, effective April 28, until April 28, After the promotional rate ends, standard retail rates will applyThe promotional rate does not include equipment, taxes or feesOur records also indicate that the *** premium movie channel currently on the account at no charge will also be renewed until April 28, I apologize for any inconvenience experienced in attempting to have this matter resolved
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Matthew W
Executive Customer Relations

March 19,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: March 15,
Re: *** *** ***
*** *** *** ** *** ***
Albuquerque, NM ***
Dear Sir/Madam:
This letter is in response to the complaint filed by *** ***, received in our office March 15, in regard to a billing explanation request
I spoke with *** *** on March 16, and provided a detailed explanation of the overall bill including monthly charges, the service package, installation charges, equipment charges and early termination feesPer our records the account was active from July 31, through to December 27, The account was voluntarily disconnected prior to the end of the contractual promotion dateDue to the account being under a contractual agreement, *** *** was advised that early termination fees will apply if he chose to disconnectTherefore, the early termination fees associated with the disconnection of the account are valid and cannot be removed
I apologized for the inconvenience endured in attempting to resolve this matter
I trust this letter provides your office with the information required in this matterI am providing a copy of this letter to *** *** so that they may contact me directly to discuss any questions or concerns
Sincerely,
Shantau H
Executive Customer Relations
West Division
M-F 9AM-5:30PM
###-###-#### EXT ***