Comcast Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The Woman named Laura who sent you this message regarding our issues with Comcast, is unfortunately not being honest with you or us at all Not one thing that she has written in her letter to you is the truth The man (Comcast Technician) who came and stayed for over hours was suppose to go out back and check that everything was working there among other thingsHe had me put my dogs into their kennel, but he never went out back at all As a matter of fact part of my complaint to Comcast was about this individual Not only did he do absolutely nothing to fix the service (as Comcast knows from many calls from me, and this Revdex.com complaint) he was extremely inappropriate regarding his behavior I called Comcast and told them this and they said that they filed a complaint about him, and acted as though they were concerned I explained to Comcast that not only was my service not fixed, he spent his time here talking about his personal life, commenting on our personal belongings, and to be quite blunt flirting At one point he had me backed into a corner!! I was extremely frightened as I was alone in the house I have had Comcast service people here many times over the years and never did I have anyone behave like this When a family member of mine walked into the house through the back door that day he literally ran out of the front door I have a witness to his odd behavior in doing that. Many weeks past and even though I called Comcast continuously to get my service fixed; I was put on hold; cut off; transferred from person to person, and ultimately run around in circles until I finally had to file this complaint to the Revdex.com As I stated in my complaint Comcast DID (before I filed the Revdex.com complaint) set me up an appointment with another techwith a four hour window I waited in the house by the telephone that day and nobody called or showed up I once again contacted Comcast to ask why and was told that I was scheduled on their records for that date and time, and that a mistake must have been made on their end They apologized to me for having to waste all of that time waitingThey never set me up a new appointment at that time because I was told that I would have to go through all of the troubleshooting steps that I already went through again! It was Comcast not us that set up this new Xsystem, and our Internet and phone service has not been working correctly since They have NOT given us any refund As a matter of fact they added insult to injury by overcharging us on our last bill When we called the billing department the said it was a mistake and to deduct that amount We did just that yet Comcast still has that amount as needs to be paid by us!! This Laura from Comcast sent me an E-mail a few weeks back The e-mail stated that I can not respond to it by E-mail and gave me a number to call and a time frame I called Laura two days in a row giving my name and phone number etcasking her to please call me back Laura nor anyone else from Comcast has even attempted to call me back We are now in a position where we are paying full price even though two of our services (phone and internet) are still not working properly And as I said instead of receiving a refund as Laura wrote in her letter to you; we were over charged!
Sincerely
*** ***
Regards,
*** ***

February 25,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: February 21,
Re: *** ***
*** *** *** ***
Saint Charles, IL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office February 21, regarding a billing issue
On February 24, 2016, A Comcast representative spoke with *** *** and confirmed the modem rental charge was removed from the account on October 2, A credit was applied to the account on February 24, for the equipment billing errorThe credit will appear on the next billing statement, which will generate on March 20, An apology was extended to *** *** for any inconvenience and frustration he may have experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague, John, at ###-###-####
Regards,
Mario S
Executive Care Specialist

July 14,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: June 29,
*** * ***
*** *** ***
Canton, GA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding an installation request
On July 6, 2016, I spoke with *** *** and advised that due to the address in question being located too far from the nearest plant, the address is not serviceable at this timeTherefore, we will not be able to complete the installation for Comcast Business Class serviceI apologized for any inconvenience and frustration experienced while attempting to resolve this concern
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me ###-###-####
Regards,
Jason M
Executive Customer Relations
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The statement says my wife considered this resolved is not true because , no one contacted her, so that is not trueI do understand there is nothing I can do about this but I STILL think ***( *** *** TV.) shouldn't be part of sports package just because it's a popular channel
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The only reason I received the check within weeks is because I filed a complaint with the Revdex.com and proactively had follconversations with Comcast after I received a bill I should not have received at the time of disconnectionThe problem was not addressed until weeks after I disconnected service and badgered Comcast for weeks on end to process my requestI first had to resolve the fact that I should not have received a bill of $45+ dollars to begin with and should have only been billed for the days I had service which amounted to about $Only weeks later after I called Comcast multiple times and escalated with a filing with Revdex.com did I finally get the billing team to resolve the issue and file for a refundAt this point, Comcast finally processed the request and expedited the refund checkThe audacity of Comcast to come back and say that there was no issue and the refund check was filed within their quoted time-frame is astonishing and appalling.
Regards,
*** ***

June 15,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: June 7,
*** ***
*** *** *** **
Woodbridge, VA ***
Dear Sir or Madam:
This letter is in response to the complaint filed by *** *** *** which was received by our office June 7, regarding Early Termination Fees
On June 7, 2016, I spoke with *** *** and we have made the decision to waive the Early Termination Fees associated with the cancellation of the accountA credit was applied to the account on June 7, and June 8, for the early termination feesAs the account is disconnected at this time, there will be no final billing statement printedI apologized for any inconvenience or frustration experienced in attempting to resolve this issue
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Gail A*** Executive Customer Relations

January 20,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: January 11,
Re: *** ***
*** *** **
Sugar Land, TX ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office January 12, regarding a service related issue
I contacted *** *** on January 12, and reviewed the account informationI explained that the account is set up with Performance Starter Internet service with speeds of Mbps and not the Performance Internet which has speeds of Mbps*** *** has a better understanding of the Internet service and is aware that the request for compensation is not warranted as the Internet speed received matches the internet speed subscribed toI apologized for any inconvenience experienced while attempting to resolve her concerns
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### ex ***
Regards,
Barbara V
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I'm glad to say that Comcast (Xfiniti) were able to resolve this matter fullyThank you Revdex.com for helping me to get their attention
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

February 19, To the Bureau:
This letter is in response to the above-referenced rebuttal letter submitted to the Bureau by *** *** ***
Please be advised that we addressed the complainant’s concerns in our previous response, dated February 4, 2016, and the rebuttal letter does not raise any new issues upon which we can provide assistanceAs noted in Comcast’s prior response to *** ***, Comcast’s records indicate that *** *** contacted Comcast on January 1, to report a service concernA service call occurred on January 3, 2016, and the technician replaced *** ***’s modem
Upon receipt of this complaint, Comcast investigated *** ***’s claims thoroughly and determined that the usage reflected by both her previous modem and new modem through Comcast’s Usage Meter is accurateIn particular, a Comcast technician ensured that both the modems *** *** used previously and currently for her services was/is properly assigned and provisioned for her accountIn addition, the technician ran several tests and confirmed that the data usage recorded for the *** addresses associated with said modems was/is correct
On January 20, 2016, a Comcast Customer Security Assurance technician contacted *** *** to advise her of the aforementioned information and address any other concernsThe technician advised *** *** of the above informationIn addition, the technician advised *** *** that since her previous network was not secured with a password it is possible that a third party or parties may have used her network without her authorizationThe technician confirmed that *** ***’s current modem and network are secured with a password and reminded *** *** that pursuant to Comcast’s Agreement for Residential Services (Agreement) and Comcast’s Acceptable Use Policy, it is the responsibility of the subscriber to secure and manage their personal devices and home networkThe technician provided her direct contact information so that *** *** can contact her with any additional questions or concerns she may have regarding this matter
Since receiving *** ***’s rebuttal letter, representatives from both Comcast Executive Customer Relations as well as Customer Security Assurance have made several attempts to contact *** *** in order to follow up and address any further concerns regarding *** ***’s rebuttal letterThe representatives left messages and provided their direct contact information should *** *** have further questions or concerns regarding this matter
I trust this letter provides your office with the information required in this matterI am providing a copy of this letter to *** *** so we can be contacted with any further questions or concerns
Sincerely,Customer Security Assurance

---------- Forwarded message ----------
sans-serif;">From: ***@comcast.net>Date: Tue, Sep 29, at 8:AMSubject: Re: complaint #***.To: [email protected]
Payment has been received from Comcast regarding complaint #***. Your help is greatly appreciated** *** ***
*** *** ***
Walkersville, MD ***
***@comcast.net

August 17,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: August 8,
*** ** *** ** *** *** Senoia, GA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding a collection notice
I made several attempts to contact *** *** and using all available contact methodsUnfortunately, my attempts were unsuccessfulHowever, our records indicate there is an existing balance on the account for which proof of payment is required to clear the accountThe account was voluntarily disconnected on May 1, with an effective date of April 7, The final statement showing the balance owed was issued on May 1, The balance is validI apologize for the inconvenience experienced while trying to resolve these issues
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Rodney G
Executive Customer Relations

January 14, 2015 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: ***Date of Notice: 1/11/2015 Re: *** *** *** *** *** *** *** *** *** * *** *** ** *** Dear Sir or Madam, This letter is in response to the complaint filed by *** *** *** for ** ** *** received in our office January 6, referencing service equipment charges. I spoke with *** *** on January 14, 2015, and informed him that I confirmed the equipment and charges were removed from his closed account located at *** ** *** *** *** Peoria, IL on January 14, The account is closed with a zero balance. I also apologized for any inconvenience and frustration caused to *** *** while working to resolve his billing issue. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, MrsMG***Service Recovery Specialist

August 3,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: July 21,
*** ***
P.OBox *** Lodi, CA *** Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding XFINITY by Comcast service
Upon receipt of this complaint, Comcast security contacted *** *** to investigate his concernsUpon contact, *** *** informed Comcast security that he did not wish to have his allegation of theft investigated and was only concerned about his billing concern
A review of *** ***’ billing was performed and it was determined that he is being billed as quoted on the April 2, sales callThe billing on the account is accurate and there are no records to substantiate *** ***’ claim he was quoted the price referenced in his complaintA Comcast representative attempted to contact *** *** on August 1, to explain his billing in detail but was unsuccessful in reaching himA direct contact number was left in case he wishes to further discuss his billing
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Justin B*** Supervisor, Regulatory Compliance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

August 10,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 8,
*** ***
*** ** *** ***
Chicago, IL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** (authorized user on the account) regarding technical difficulties with their service
On August 8, 2016, I spoke with the account holder, *** ***, wherein a service call to address the service issue was declined, as MrWeitzner advised the services are working at this timeAdditionally, our records confirm a speed test was ran with the modem on August 5, which resulted with the appropriate speeds for the Blast internet service
A credit was applied to the account on August 8, and will appear on the next billing statement which will generate on August 10, I apologize for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Gregory M
Executive Care Specialist

January 29, 2015 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: ***Date of Notice: January 13, 2015 Re: ***
*** *** *** *** *** Douglasville, GA 30135 Dear Sir or Madam, This letter is in response to the complaint filed by *** ***, received in our office January 13, referencing a credit report dispute. I spoke with Mr*** [the account authorized user] on January 16, to address their concernsI advised Mr*** their account was disconnected in accordance with Comcast’s Day Money Back Guarantee on January 13, 2015; with a retroactive date of October 10, I advised Mr*** a billing adjustment has been applied to the account on January 13, I advised the adjustment will zero out the accountMr*** is aware there is no balance due on the account. Mr*** was also informed the credit bureau(s) have been notified as of January 14, and they will receive a confirmation letter within business days Mr*** requested to be removed from any and all mailing lists at ComcastThe request was submitted January 16, 2015, however I advised Mr*** to allow up to days for all mailings to cease. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, T***Executive Customer Relations

March 28,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: March 20,
Re: *** ***
*** ** *** *** Baltimore, MD *** Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** received in our office March 20, regarding a billing issue
On March 25, 2015, I spoke with *** *** via email and a credit was applied to the account on March 24, for the deposit chargedThe credit will appear on the next billing statement, which will be issued on April 21, *** *** has been informed there is no balance due on the account, the collection agency have been notified as of March 24, and *** *** will receive a confirmation letter from the collection agency within business daysI apologized for any inconvenience experienced while trying to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Brian S*** Executive Customer Relations

November 17,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: November 9,
Re: *** ***
***
*** *** *** ***
Woodbridge, VA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office November 17, in regard to early termination fees
On November 11, I spoke with *** *** and advised as a courtesy I would waive the early termination fee associated with this accountI also advised *** *** in the future if she signed up for Comcast services business practices will apply and the early termination fee would not be waivedI also advised *** *** I’ve updated collections to remove her name from their database and not to contact her anymore
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Corey ** I*** Executive Customer Relations

April 29,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 14,
Re: *** * ***
*** * *** ***
Aurora, CO
Dear Sir or Madam,
This letter is in response to the complaint filed by Mr*** ***, with regard to his XFINITY Voice serviceAt Comcast, we strive to provide outstanding customer service and I appreciate your bringing this matter to my attention
Comcast’s records indicate Mr***’s XFINITY Voice account was coded for a non-published number on December 15, 2010, per his requestFurther, after investigation of this matter, Comcast has confirmed Mr***’s non-published phone number has remained in non-published status since December 15,
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Tanisha F
Executive Customer Relations

April 5,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: March 19,
Re: *** ***
** *** ***
Springfield, MA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office on March 19, 2016, regarding a credit report dispute
*** *** was contacted on March 31, and was advised that our records indicate the information listed on the credit report is accurate*** *** has been informed that the outstanding balance is validAt *** ***’s request, bill copies for the last six months of active service were sent to *** *** via US Mail
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Randle G
Executive Customer Relations