Comcast Corporation

July 19, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice:
July 13, 2016*** ** *** *** **. Benton, TN ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** *** regarding a billing adjustment. On July 13, 2016, I spoke with *** *** and an adjustment was applied to the account on July 13, covering the cost of the service call fee Comcast will charge a service call fee for technician visits that are required as the result of a failed self-installThe adjustment will appear on the final billing statement that will be issued on August 2, 2016. I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Andrea F.Executive Customer Relations

September 8, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of
Notice: August 26, 2016*** ** *** *** *** ** * Forest Park, GA ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** *** regarding a billing adjustment. On August 31, 2016, I corresponded with *** *** via e-mail and advised an adjustment was applied to the account on August 26, to cover the cost of the installation feeThe adjustment appeared on the billing statement issued on August 27, I apologized for any inconvenience experienced while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Shandra A.Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The Double Play offer for $for years DOES exist and we have a mailer that was sent from Comcast that substantiates that claim. The first time when we called to sign up for the Double Play offer the sales representative saw the offer and made us aware that we would not qualify for the $*** gift card due to the fact it was only offered with qualifying Triple play package. The fact that there are no notations or record of activity on the account is rather unacceptable. To further substantiate this Double Play offer for $for years Jasmine at the Comcast Service center was able to find the offer why can't any other Comcast representatives find that offer
I need a call back from MsCoplin to rectify our current package deal
Regards,
*** ***

Revdex.com:Foremost, I truly appreciate Charlotte's initiatives in working to resolve this matterAs long as the derogatory remark is removed from any and all credit reporting agencies within days, then I find that this resolution is satisfactory to meIn addition, please note that I did respond to Charlotte (see email thread below)I'm not sure if reply messages are received in a general inbox and/or a timely mannerThis could result in miscommunication for many customers trying to reach out to them to resolve issues, not just my particular caseThis is an area that needs to be improved upon in order to ensure that they are receiving any and all messages.
Regards,
*** ***
Hello Charlotte,
This is *** *** following up with youIt appears as though replying to your emails go to a general inbox, which results in a delay to you receiving my messageAlthough I left you a voicemail and sent you an email two days ago, I personally want to thank you for taking the initiative to resolve my Revdex.com concern and remove the collections account from my credit report.
If you have additional questions, please do not hesitate to contact me.
Kind regards,
*** ***
On Mon, Mar 23, at 12:PM, WST - Comcast Executive Customer Relations 3 wrote:
Ms***,
I wanted to follow up with you regarding the Revdex.com concernI’ve sent the account to collections and have been informed, the process to remove the inquiry can take up to 30-days but will be removedYou will receive a deletion letter to the address providedIf you have any questions, please contact our office at ###-###-#### or via email
Sincerely,
Charlotte
From: WST - Comcast Executive Customer Relations 3 Sent: Friday, March 20, 11:AMSubject: Comcast Service-Revdex.com rebuttal
Dear Ms***,
Thank you for contacting Comcast Executive Office via the Revdex.com in regards to your rebuttal
I will be assisting Kathy with her case load and will manage the requestAccording to your email, you’ve made the payment in full and are requesting the removal of the account from the credit report
I have forwarded the request to Collections and will send an updated email once confirmedIf you have any questions, please contact our office via email or at the phone number below
Sincerely,
Charlotte G
Executive Customer Relations
Comcast| West Division
Office: ###-###-####
M-F: 8:30-5:(MST)

April 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 11,
Re: *** ** ***
*** ** *** **
Bentonville, AR ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** ***, received in our office April 11, 2016, referencing equipment charges
I spoke with *** *** on April 11, 2016, and advised that the equipment listed on the old account was removed on April 11, 2016, as a courtesyThe refund check was issued on April 12, and confirmed the refund should be received 2-weeksI apologized for the inconvenience experienced while trying to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Matthew F*
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** Comcast finally sent a repair man to my home, and he worked some time on the problem with my service. So far the problem has been resolvedThank you for looking into this matter for me. *** ***

August 10,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 2,
*** ***
** *** **
Winnetka, IL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On August 2, 2016, I spoke with *** *** and provided a detailed explanation of the overall bill to include the current service package and monthly chargesI explained that the quoted price included a discount for Eco BillDue to the enrollment for Eco Bill not being completed within 30days, the discount was removed from the account on April 3, 2016, causing an increase in the monthly rateOn May 10, 2016, *** *** successfully enrolled in Eco Bill and the discount was added back to the account on June 28, A courtesy credit was applied to the account on August 2, The credit will appear on the next billing statement dated September 1, I apologized for any inconvenience he experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Tawny S
Executive Care Specialist

April 11,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: March 24,
Re: *** ** ***
*** *** *** * *** *
*
Lehigh Acres, FL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** ***, received in our office March 24, regarding service related issues
A member of our technical support team spoke with *** *** *** on March 24, and confirmed the service related issues were resolved on March 24, by correcting the system issue and ensuring the voicemail feature was working properly
A credit was applied to the account on April 5, for the voicemail service related concernThe credit will appear on the next billing statement, which will be issued on April 14, I apologize for any inconvenience experienced in attempting to have this matter addressed
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
John C*** Executive Customer Relations

December 23, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: ***Date of Notice: December 22, 2014 Re: *** *** *** *** *** *** *** Shreveport, LA *** Dear Sir or Madam, This letter is in response to the complaint filed by *** *** received in our office December 22, referencing a billing concern Our records reflect credit was applied to *** ***’s account on November 6, for late fees, the Internet Plus bundle, and change of service feesThese credits reflect on the December 1, billing statement Additional credit was applied to the account on December 12, for the Internet Plus bundle and for any inconvenience experiencedAs stated in our previous response dated December 12, 2014, these credits will appear on the January 1, billing statementIn addition, the screen shot of the online account provided by *** *** does reflect this credit and that the account currently has a credit balance with no payment due *** *** will receive an updated itemized billing statement once the January 1, statement is generated. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact Crystal Hat ###-###-####. Regards, JBuckleyComcast Executive Customer Relations

April 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 4,
Re: *** ***
***
*** *** *** ***
Mobile, AL ***
Dear Sir or Madam,
This letter is in response to the complaint by *** *** *** received in our office on April 4, in regards to a billing concern
I spoke with *** *** on April 12, to discuss his concernsAfter review of the account, a twelve (12) month promotional offer originally activated on February 18, expired as of March 17, At that time, regular rates for the Economy Internet service were automatically activatedThe previous promotion is no longer offeredA new twelve (12) month Performance Starter promotional rate was applied with an effective date of March 17, Upon expiration of the current offer, regular rates will applyI apologized for any frustration experienced in attempting to resolve this issue
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Ashley S
Executive Customer Relations

From: Revdex.com of Metro Washington DCDate: Wed, Jun 22, at 10:AMSubject: Fwd: please reopen ticket number *** Complaint ID:*** Filed with Revdex.com K StNW, 10th Floor Washington, DC 20005-3404To: *** ***
---------- Forwarded message ----------From: *** *** Date: Wed, Jun 22, at 10:AMSubject: please reopen ticket number *** Complaint ID:*** Filed with Revdex.com K StNW, 10th Floor Washington, DC 20005-3404To: "[email protected]"
Good morning, please reopen ticket *** as I saw the email to respond the day after it said it would close with no response… I am still going back and forth with Comcast, the issue is not solved and now that the ticket is closed I can’t get a hold of the repI have been calling and emailing Lindsay each day and have not received an answer back from her since May 31stwhich was the last email I received from her insisting that she had to close this ticket but she would still be here to help if needed which when I try to contact her she doesn’t seem to answer and her phone goes straight to voicemail when I call so I can’t seem to get a resolution I’m assuming without the ticket open because when I reopened this ticket the last time she was very responsive and now nothingThanks
*** *** ***
Complaint ID:***Filed with:Revdex.comK StNW, 10th FloorWashington, DC 20005-3404 Phone: 202.393.8000Fax: 202.393.1198Email: [email protected]: http://www.Revdex.com.org/washington-dc-eastern-paDate Filed:6/12/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would like to make it known that my main complaint was with the CUSTOMER service provided and the difficultly I faced trying to receive help with my internet and tv servicesI have twice asked James to not contact me via phone and have responded to his emails twice, promptly with in hours and again with in a few hours
Regards,
*** ***

July 21,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 9,
*** * ***
** *** ***
Ellington, CT ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On July 13, 2016, I spoke with *** *** and confirmed that she does not subscribe to High Definition (HD), thus, her account will not be assessed the monthly charge of $for HD accessShould *** *** decide to upgrade her equipment at any time, HD fees will be assessed
Since *** *** is currently subscribed to Cable and Internet at a monthly rate of $59.99; a month promotional rate applied on March 3, 2016, a lesser rate is not available at this timeHowever, as an alternative measure, *** *** has been presented with an option to enroll into Internet Essentials
For further considerations, *** *** has been provided with both our website and toll free number to obtain more program details and to apply for Internet EssentialsNo changes, at this time, have been made in this regardAn apology is extended for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Petagay H***
Executive Customer Relations

August 25,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 23,
*** ** ***
*** *** ***
Bloomingdale, IL *** Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by Linda Yonkee regarding a billing adjustment
On August 23, 2016, I spoke with *** *** *** and a credit was applied to the account on July 25, for the installation chargesThe credit appeared on the August 21, bill statementI applied a credit towards the account on August 23, for the late fee charged and a billing correction for two months of the billing differenceThe credit will appear on the next billing statement that will be issued on September 21,
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Katrina J
Executive Customer Relations

August 25, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: ***Date of Notice: August 8,
2016*** *** *** *** Philadelphia, PA ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** regarding a billing issue. Our records reflect that *** *** is not an authorized user on the account in question*** *** would need to be added to the account as an authorized user by the account holder before any account information can be discussed and/or releasedHowever, I spoke with the account holder on August 12, and discussed their concerns. I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### between the hours of 9:am to 5:pm, Monday through Friday.Regards,Kimberly L***Executive Customer Relations

April 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 13,
Re:
*** ***
*** *** *** **
Dundalk, MD ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 13, 2016, regarding a billing concern
Upon receipt of this complaint, I spoke with *** *** on April 14, 2016, and confirmed that a credit was applied to the account on April 14, 2016, for equipment related concernsThe credit will appear on the next billing statement, which will be issued on May 14,
I apologized for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Michael P*** Executive Customer Relations
Comcast

May 20,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: May 3,
Re: *** ** ***
*** *** *** ***
Knoxville, TN ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office May 3, in regard to receiving promotional rates
I spoke with *** *** on May 18, and advised that promotional rates advertised online cannot be provided by customer service representatives by phoneHowever, a month promotional rate for Starter Double Play bundle has been applied to the account effective May 18, through May 18, At the conclusion of the promotion, standard retail rates will applyAn adjustment was applied to the account on May 10, for the service call visitThe adjustment will appeared on the May 18, billing statementI apologized for any frustration that may have been caused in order to get this issue resolved
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Kia B
Executive Customer Relations

September 16,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: August 25,
Re: *** ** *** *** ** *** *** Miami, FL *** Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office September 11, regarding a billing issue
On September 16, 2015, I spoke with *** *** and a credit was applied to the account on September 16, for incorrect account balanceThe credit will appear on the next billing statement, which will be issued on September 22, I apologized for any inconvenience experienced in attempting to have the concerns addressed
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
John S
Executive Customer Relations

February 25,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: February 21,
Re: *** ***
*** *** *** ***
Saint Charles, IL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office February 21, regarding a billing issue
On February 24, 2016, A Comcast representative spoke with *** *** and confirmed the modem rental charge was removed from the account on October 2, A credit was applied to the account on February 24, for the equipment billing errorThe credit will appear on the next billing statement, which will generate on March 20, An apology was extended to *** *** for any inconvenience and frustration he may have experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague, John, at ###-###-####
Regards,
Mario S
Executive Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please note that as explained to me on the phone from the representative that contacted me, the only reason the first payment was late was because I signed up for automatic payment as suggested by the sales representative that sold me the package As explained to me during my conversation with Laura, there is a delay in the auto-payments and the first payments are falsely deemed late Additionally, none of this was told me as I bought the package Finally, I'm still confused why some people within Comcast were able to see my eligibility for the prepaid card, while others aren't It seems like everyone should be able to see all notes associated with my account
However, because Laura made an effort to apologize and was able to offer additional courtesy discounts, I accept the response
Regards,
*** ***