Comcast Corporation

April 30, 2015 Revdex.com of Metro Washington DC & Eastern Pennsylvania 1880 John F Kennedy Blvd., Suite 1330 Philadelphia, PA 19103 Case Number:  [redacted] Date of Notice: April 12, 2015 Re: [redacted]      ...

4305 Richland Avenue       Harrisburg, PA 17109 Dear Sir or Madam, This letter is in response to the complaint filed by Ms. [redacted], received in our office April 13, 2015, regarding an issue with their rebate. On April 13, 2015, I spoke with Ms. [redacted] in regard to their concerns. As per the agreement Ms. [redacted] accepted on November 23, 2014, they are still within the timeframe they can expect to receive the [redacted] prepaid card rebate. They can expect to receive the rebate within 4-6 weeks from March 7, 2015. I apologized for any frustration experienced in attempting to discuss and address this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Regards, Matthew F[redacted] Executive Customer Relations

August 31, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:  [redacted]
Date of Notice: August 4, 2015
Re:    [redacted]          [redacted]
         Knoxville, TN [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office August 4, 2015, regarding a disconnection request.
I attempted to reach [redacted] several times, using all methods provided, to discuss the above referenced concerns. Unfortunately, my attempts were unsuccessful. However, a review of the account shows that on August 13, 2015 account at [redacted] Knoxville, TN [redacted] was disconnected. The disconnection was backdated to reflect a stop bill date of June 1, 2015, which resulted in the removal all charges billed after June 1, 2015. I have provided my direct contact information, via voicemail, email, as well as listing it below. I apologize for any inconvenience experienced. Should [redacted] require additional assistance, direct contact is necessary.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Laura H.
Executive Customer Relations

August 17, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re:    Case Number: [redacted]
         Date of Notice: August 1,...

2016
         [redacted]
         [redacted]
         San Mateo, CA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.
On August 9, 2016, an executive customer relations representative spoke with [redacted] in regards to the concerns. A service call was scheduled for August 11, 2016 during which time the technician diagnosed and corrected the service issue by replacing the cable lines. Subsequent to the technician’s visit, I attempted to contact [redacted] to verify that services are working correctly, however my attempts were unsuccessful.
A credit was applied to the account for service issues on August 16, 2016 and will appear on the next billing statement issued on August 18, 2016. I apologize for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Tanisha F.
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The woman I spoke with regarding the complaint was very friendly and helpful.
Regards,
[redacted]

March 2, 2015 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:      [redacted]Date of Notice:     February 17, 2015 Re:       [redacted]            4354 Creekview Drive            Hephzibah, GA [redacted]             Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office February 5, 2015 regarding technical difficulties with their service.   On February 28, 2015, A Comcast agent was able to speak with [redacted] in regards to her concerns. A service call was scheduled and completed by a Comcast technical supervisor on February 28, 2015. The intermittent internet issues were due to a defective [redacted] modem. The Comcast technical supervisor was able to swap the wireless [redacted] and resolve service issues. The Technical supervisor was able to confirm with [redacted] that the technical issue was resolved. On February 28, 2015 [redacted] was given a credit for service issues. The credit will reflect on her bill statement dated March 5, 2015. I apologize for any inconvenience this matter may have caused.  I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at [redacted]. Regards,  Lionel. MComcast Executive Customer Relations Specialist

July 12, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re:    Case Number: [redacted]
         Date of Notice: July 7,...

2016
         [redacted]
         [redacted]
         Miami, FL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue.
Our records reflect that [redacted] is not an authorized user on the account in question. [redacted] would need to be added to the account as an authorized user by the account holder before any account information can be discussed and/or released. However, I spoke with [redacted], an authorized user on [redacted]’s account, on July 7, 2016 and discussed their concerns.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Candace H.
Executive Customer Relations

From: Revdex.com of Metro Washington DC<[email protected]>Date: Tue, Nov 10, 2015 at 8:29 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Mon, Nov 9, 2015 at 10:15 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] apologize.  I have lost both of My parents and was not near a computer.   Comcast has contacted me and  did reach an agreement however. I have not  logged in to my account to. Check these issues.  I'm sorry but been out of town for a month. As soon as my affairs are in order  I check my account. I do want to thank the BBC for listening to my complaint.  Thanks[redacted]

October 29, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:   [redacted]Date of Notice:  October 15, 2014 Re:       [redacted]...

[redacted]            [redacted]            [redacted]            Dear Sir/Madam: This letter is in response to the complaint filed by [redacted], received in our office October 20, 2014 regarding a billing concern.  A Comcast representative spoke with [redacted] on October 28, 2014 and discussed his concern.  Credits were applied to [redacted] Comcast account on October 16, 2014 and October 28, 2014 for the technician visit fee and installation charge.   The credits will be reflected on [redacted]’s billing statement dated November 21, 2014.  An apology was provided to [redacted] for any inconvenience he experienced while attempting to further discuss this matter.       I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at ###-###-####.    Regards,  Davina L[redacted]Executive Customer Care Specialist

October 30, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:           [redacted]Date of Notice:...

         October 20, 2014 Re:       [redacted]             [redacted]            [redacted]Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office on October 20, 2014 regarding Comcast service.  I attempted to reach [redacted], using all methods provided, to discuss her concerns. Unfortunately, my attempts were unsuccessful. I would need to speak to [redacted] to address her concerns.  On October 7, 2014 a Comcast technician corrected the account codes to restore internet and phone services. On October 16, 2014 [redacted] had a service call scheduled that was canceled per her request.  There is no record of a missed appointment on this account. A credit for time without service was applied on October 30, 2014 and will appear on the November 21, 2014 billing statement.  I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at [redacted].    Regards, LauraComcast Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because there is still no acknowledgement from this Comcast rep of a deletion from credit reporting agencies. I already knew I didn't owe a balance being I paid it months ago. That's not new or helpful information to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Comcast applied a credit of $150 and provided me with 2 years of free [redacted], effective 11/6/2014 - 11/6/2016
Regards,
[redacted]

March 5, 2015 Revdex.com1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 RE:       [redacted]            [redacted]...

[redacted]            Stone Mountain, GA [redacted]                        Case Number:              [redacted]                                Date of Notice:             February 09, 2015            Dear Sir or Madam: This letter is in response to the above-referenced complaint filed with your organization by **. [redacted] on behalf of her business [redacted] INC, concerning Comcast Business Voice service.   Comcast’s records indicate [redacted] requested installation of Comcast Business Voice service on October 22, 2014.  [redacted]’s order included two new Comcast native numbers and the port of [redacted]’s existing Toll-Free telephone number to Comcast Business Voice service.  Installation of [redacted]’s Comcast Business Voice service was scheduled for November 2, 2014, and installation was completed that date. When [redacted] requested to port her existing Toll-Free telephone to her Comcast Business Voice service, she was directed to complete required RespOrg documentation and forward the completed documentation to Comcast. Comcast did not receive the completed RespOrg documentation until February 12, 2015.  Immediately upon receipt of the RespOrg documentation, Comcast submitted a Local Service Request to [redacted] to port [redacted]’s Toll-Free number.  The request was honored by [redacted] and [redacted]’s Toll-Free number was installed and activated into Comcast’s system on February 12, 2015. Upon receipt of this complaint, I contacted [redacted] to discuss her concerns and apologize for any inconvenience and frustration she may have experienced in attempting to resolve this issue.  I trust this provides your office with the information required in this matter.  If you have any additional questions, please contact me. Sincerely,   Aaron W[redacted]Comcast Carrier Dispute Center###-###-####

June 20, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:    [redacted] Date of Notice:   June 8, 2015...


Re:         [redacted]
              [redacted]
              Decatur, GA [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted] received in our office June 8, 2015 in regard to a billing explanation request.
I spoke with [redacted] on June 10, 2015 and explained that Comcast records indicate that she signed a (2) two year agreement on March 14, 2015 for Xfinity home services. A copy of the contract was mailed to [redacted] on June 18, 2015 to retain for her records. [redacted] was advised that the early termination fees are valid. I apologized for any inconvenience and frustration they may have experienced in attempting to resolve this issue
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####
Regards,
Byron. P
Executive Escalations Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Internet speeds have slowed-down since this complaint has been "rectified" in the eyes of Comcast. Picture pixelates from time to time.   I'm completely frustrated at this point.
Regards,
[redacted]

April 1, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:    [redacted]
Date of Notice:   March 22, 2016
Re:    [redacted]...

[redacted]
         [redacted]
         Charlottesville, VA [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office March 22, 2016 referencing a refund.
I spoke with [redacted] on March 31, 2016 and the refund check was mailed on March 23, 2016. [redacted] confirmed they received the refund on March 31, 2016.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Eugene B[redacted]
Executive Customer Relations

December 23, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:    [redacted]Date of Notice:   December 10, 2014 Re:...

      [redacted]            [redacted]            [redacted] ...⇄ Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office December 10, 2014 referencing a billing adjustment.  On December 16, 2014, I spoke with [redacted] in regard to his concerns. An adjustment has been applied to his account to honor out 30 Day Money Back Guarantee program. The adjustment appeared on his next billing statement, which was issued on December 16, 2014. I advised [redacted] his account has been disconnected as of December 8, 2014 and he does not have a balance owed to Comcast.  I apologize for any inconvenience he may have experienced while attempting to get his issues resolved.  I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at ###-###-####.   Regards,  Teresa L.Executive Customer Relations

May 17, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:   [redacted]
Date of Notice:  May 6, 2016
Re:    [redacted]
...

         [redacted]
         Brentwood, TN [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office May 6, 2016 in regard to a collection notice.
I attempted to reach [redacted] several times, using all methods provided, to discuss the concerns. Unfortunately, my attempts were unsuccessful. However, our records indicate that the previous account was voluntarily disconnected on January 17, 2016. Neither the current account nor previous account has an outstanding balance. We would need to speak with [redacted] to resolve any billing issues.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Lionel M.
Executive Customer Relations

Complaint: [redacted]
I am rejecting this response because:
The representative is correct in most of her statement.  However she is ignoring the fact that this was not an issue about 2013 or even 2014.  On January of 2015 Comcast agreed to provide 1 year service including the following items for $47.98.  I have a recording of this call and the representative listing the items, the duration of time and the cost.  I even had them repeat this so their was no question.
Blast Plus
High Speed Internet (50Mbps)
Cable (45+)
HD Recorder
Showtime
For 4 months Comcast held to their agreement, billed me $47.98 a month and provided the above detailed services.  At that point I received a letter from Comcast stating that their had been an error in their billing and they would be making an adjustment that doubled my rate and cut my services.  There was no mention of a package and their was no acknowledgement of the recorded agreement we had.  They clearly said it was an error.  Joy choose to ignore the letter from Comcast, the recording of the representative, and the 2015 history of billing I was paying for the services.  She kept trying to go back to 2013 and 2014 which had nothing to do with this deal, just as she did in her explanation to the Revdex.com.
Regards,
[redacted]

October 9, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: September 28, 2015
Re:     [redacted]
          [redacted]
          Martinsburg, WV [redacted] Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office October 6, 2015 in regard to receiving promotional rates.
I spoke with [redacted] on October 9, 2015 and a twelve month promotional rate for Internet Pro Plus was applied to the account effective September 27, 2015, and expires September 27, 2016. At the conclusion of the promotion, standard retail rates will apply. A credit has been applied to the account on October 6, 2015 for billing overcharges. The credit will appear on their billing statement, dated October 14, 2015. I apologized for any inconvenience this may have caused.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at [redacted].
Regards,
Darlene P[redacted] Comcast Cable Communications, LLC

March 29, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:   [redacted]
Date of Notice:  March 24, 2016
Re:    [redacted]
...

         [redacted]
         Stone Mountain, GA [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office March 24, 2016 regarding a billing issue.
I spoke with [redacted] on March 29, 2016 and advised that because of the outstanding balance on the account, the reactivation request has been denied. [redacted] was advised once the debt is satisfied, we would be able to provide service as requested. A credit was applied to the account on March 29, 2016 for a previous prorate charge. The credit will appear on the next billing statement, which will be issued on April 28, 2016.
I explained the bill, and advised that the credit request is not justified and has therefore, been denied. As the account had an outstanding balance causing a late fee to be assessed. [redacted] has been informed the payment arrangement was refused as the account is not eligible. I apologized for the inconvenience experience while trying to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Laura H.
Executive Customer Relations