Comcast Corporation

From: Revdex.com of Metro Washington DC<[email protected]>Date: Thu, Dec 18, 2014 at 9:32 AMSubject: Fwd: Complaint # [redacted]To: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Wed, Dec 17, 2014 at 12:40 PMSubject: Complaint # [redacted]To: [email protected] father's Comcast phone number was ###-###-####.  He has cancelled that phone, sold his house, and has a new number w/ [redacted] * at his senior living apartment.  I am using my phone to help him:  ###-###-####.
[redacted]

July 19, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number:   [redacted]
      Date of Notice: July 16, 2016
...

      [redacted]
      [redacted]
                   Stephens City, VA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding promotional rates.
On July 19, 2016, I spoke with [redacted] and a 12 month promotional rate for Blast Internet service has been applied to the account effective July 19, 2016 through August 1, 2017. At the conclusion of the promotion, standard retail rates will apply. A credit was applied to the account on July 19, 2016 for a billing adjustment to back date over charges from monthly rates. These changes will be reflected on the statement dated July 21, 2016. I apologized for any inconvenience or frustration that may have been experienced while attempting to resolve this concern.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Chip S[redacted]
Executive Customer Relations

August 12, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re:    Case Number: [redacted]
         Date of Notice: July 28, 2016
         [redacted]
         [redacted]
         Houston, TX [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a credit report dispute.
On August 3, 2016, I spoke with [redacted] to advise our research has proven the information listed on their credit report is accurate. [redacted] has been informed of the outstanding balance owed. I explained that the last payment made to the account on February 1, 2013 covered services through January 24, 2013. The stop billing date on the account was February 23, 2013. In addition, I advised [redacted] that in order to make a settlement on the account, it would need to be done through the collection agency. An apology was provided for any frustration or inconvenience experienced while attempting to resolve this concern.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted].
Regards,
Liz V.
Comcast | Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: they are correct that my home internet service is right. However the business department hasn't done anything to try to fix the matter or stick to what they agreed to. 
Regards,
[redacted]

May 5, 2015 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:  [redacted]Date of Notice:            April 29,...

2015 Re:           [redacted]                [redacted]                Franklin, TN [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted] received in our office April 29, 2015 in regards to Comcast service. I attempted to reach **. [redacted] using all methods provided to discuss his concerns. Unfortunately my attempts were unsuccessful.  Upon receipt of this complaint a Comcast construction supervisor confirmed the exposed pedestal was repaired.  We apologize for any inconvenience this may have caused. I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at ###-###-####   Regards,  Laura H. Executive Customer Specialist

August 1, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: July 29, 2015
Re: [redacted]
[redacted]
Park Ridge, IL...

[redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office July 29, 2015 regarding a billing issue.
On August 1, 2015, I spoke with [redacted] and a credit was applied to the account on August 1, 2015 for installation charge. The credit will appear on the next billing statement, which will be issued on August 16, 2015.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### EXT. [redacted]).
Regards,
April T.
Executive Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Even though Comcast and it`s 3rd party provided indeed missed multiple appointments, it`s not worth to waste any more time on this case. Thanks Revdex.com for the escalation!
Regards,
[redacted]

April 8, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 J[redacted] F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:  [redacted]
Date of Notice: April 6, 2016
Re:     [redacted]
...

         [redacted]
         Orlando, FL [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office on April 6, 2016 regarding service related issues.
[redacted] was contacted by our escalations team on April 6, 2016 and confirmed a technician went to [redacted]’s location on April 6, 2016 and tested all Comcast equipment and was unable to locate any service related issues. [redacted] was informed if the issue occurs again to contact technical support. I apologized for any inconvenience experienced while trying to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me a ###-###-####.
Regards,
Daleszandro J[redacted] Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
THANK YOU for addressing this. Although they finally corrected this, I do hope this negatively affects their rating with Revdex.com. Can you assure me it does since they were unable to handle the matter fairly and correctly prior to your involvement? I feel it's important for the public to know how this monopoly in Portland treats others. 
PLEASE LET ME KNOW. 
Regards,
[redacted]

Hello to you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have contacted Mr. S[redacted] by email and explained the situation.  Indeed, he tried to contact me several times.  I felt the email message that I sent answered his questions.   At this time,  I am confident regarding the response.  If I have any questions/concerns regarding this matter, I will contact Mr. S[redacted].
 Regards,
[redacted]

June 30, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice:      June 14, 2016
[redacted]...

[redacted]
Alpharetta, GA [redacted]
Dear Sir or Madam:
This letter is in response to the complaint filed by [redacted] regarding an installation request.
I made several attempts to contact [redacted] to discuss the above-referenced concerns. Unfortunately, my attempts were unsuccessful. However, our records indicate on June 15, 2016, [redacted] had our XFINITY Home Secure service installed in the home. On June 11, 2016, [redacted] signed a work order for the XFINITY video, internet, and phone services as confirmation that installation was completed to her satisfaction. We have no record of any missed appointments. The request for credit is unjustified and is therefore denied.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Eric G.
Executive Customer Relations

June 10, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: June 9, 2015
Re:  [redacted]
       [redacted]...

[redacted]        West Monroe, LA [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by **. [redacted], received in our office June 9, 2015 regarding a collection notice received.
On June 10, 2015, **. [redacted] was informed there is no balance due on his account. The credit agency [redacted] has been notified as of June 10, 2015 and a confirmation letter was forwarded to **. [redacted].
Our records indicate, **. [redacted] requested his services to be disconnected on December 16, 2013. His final bill processed on December 28, 2013 with his remaining balance and the unreturned equipment charges. On January 6, 2014, **. [redacted]’s account was sent to collections. On January 13, 2014, **. [redacted] returned his equipment. The agent assisting **. [redacted] informed him he would receive a revised bill statement, which was inaccurate. On June 10, 2015, I apologized to **. [redacted] for any inconvenience he may have experienced while attempting to take care of this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Faye A.
Executive Customer Relations

August 11, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: July 28, 2015
Re:      [redacted]
          [redacted]           Houston, TX [redacted] Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted] received in our office July 28, 2015 in regard to receiving promotional rates.
I contacted [redacted] via email on August 10, 2015 and explained the account is currently on the Blast Plus package which includes Basic TV service at regular price due the promotional rate expiring. A new promotion for Blast Plus, including Basic TV service for 12 months, was applied to the account effective August 11, 2015 and will expire August 11, 2016. This promotional rate does not include taxes, equipment charges, or any additional services. At the end of the promotion retail rates will apply.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Monday through Friday from 8:00 a.m. to 4:30 p.m.
Regards,
Tanisha F.
Executive Customer Relations

May 5, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:  [redacted]
Date of Notice: April 14, 2016
Re:    [redacted]
         [redacted]
         Stone Mountain, GA [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office April 14, 2016 regarding technical difficulties with their service.
I spoke with [redacted] on May 4, 2016 and confirmed the XFINITY Home Security installation was completed during a service call visit on May 4, 2016. [redacted] also confirmed all service related issues are resolved and the service is working correctly.
On April 14, 2016 a one-time credit was applied to [redacted]’s account to waive the installation fee. The billing adjustment will be reflected on the next billing statement, dated May 12, 2016. No additional compensation is warranted at this time. I apologize for any inconvenience experienced attempting to have these concerns resolved.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Joseph H.
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would further add that I would not be able to make a third payment (3 in one month) and that my due date be changed as well as the late fee removed for the month of August.
Regards,
[redacted]

August 3, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re:    Case Number:   [redacted]
         Date of Notice:  July 26,...

2016
         [redacted]
         [redacted]
         Suite *
         Aurora, Illinois [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.
On July 28, 2016, I spoke with [redacted] and confirmed the service issues were resolved on June 23, 2016 by replacing the internal wiring and defective multiple dwelling unit (MDU) cable. A credit was applied to the account on July 28, 2016 for the loss of service and will appear on the next billing statement issued on August 2, 2016. I apologized for any inconvenience experienced while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Shaunda P.
Executive Care Specialist

February 21, 2015 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:   [redacted]Date of Notice: February 16, 2015 Re:       [redacted]...

[redacted]            Skillman, NJ [redacted]             Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office February 16, 2015 referencing an installation request.   I spoke with [redacted]. [redacted] on February 21, 2015 and confirmed the installation of new services was completed on February 20, 2015. An adjustment has been applied to her account on February 17, 2015 for the installation. The adjustment will appear on her next billing statement, which will be issued on March 14, 2015. [redacted]. [redacted] was offered a 12 month promo by an online chat agent and has been honored. I apologized for any inconvenience and frustration they may have experienced in attempting to resolve this issue. I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at ###-###-#### Monday through Friday 10:00 am to 6:30 pm.    Regards, Ms. C[redacted]Corporate AnalystFreedom Region Corporate OfficeExecutive Customer Relations

March 1, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:  [redacted]
Date of Notice: February 21, 2016
Re:    [redacted]
...

         [redacted]
         Plainfield, IL [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office February 21, 2016 in regard to a billing explanation request.
A Comcast representative emailed [redacted] on February 26, 2016 and provided a detailed explanation of the overall bill to include the monthly due date. Also explained that we can only process due date changes for video subscribers. [redacted] due dates are currently the thirtieth of each month. A credit was applied to the account on February 26, 2016 to cover a month of service and late fees. The credits will appear on the next billing statement, which will generate on March 2, 2016. We apologized for any inconvenience and frustration experienced while attempting to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact my colleague, John, at ###-###-####.
Regards,
Mario S.
Executive Care Specialist

March 24, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:   [redacted]
Date of Notice:  March 23, 2016
Re:    [redacted]
...

         [redacted]
         Boca Raton, FL [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office on March 23, 2016 in regards to a billing complaint.
I spoke with [redacted], an authorized user on the account, on March 23, 2016, explained the bill, and advised that the credit request is not justified and has therefore, been denied. I explained that we have the authorization form signed by [redacted] approving the custom charges. I have mailed [redacted] a copy of the signed document. I explained to [redacted] that the custom fees cannot be waived. I confirmed that on March 10, 2016 the automatic payments were cancelled on the account. I apologized for any inconvenience and frustration experienced in attempting to resolve this issue.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Dominique R.
Customer Executive Relations

From: C[redacted], Joann<[redacted]@comcast.com>Date: Fri, Aug 5, 2016 at 12:30 PMSubject: Revdex.com Response | Case #[redacted] | Pending Revdex.com Decision on Unresolved/Judged ResolvedTo: "[redacted]@myRevdex.com.org" <'[redacted]@myRevdex.com.org'>Cc: "R[redacted], Anthony" <[redacted]@comcast.com>, "B[redacted], Justin" <[redacted]@comcast.com>
Good Day [redacted],
 
Can you have the attached/updated response posted to Revdex.com Case# [redacted]? The case is currently in “Pending Revdex.com Decision on Unresolved/Judged Resolved ” status.
 
Thank you very much!
Joann C[redacted]
Comcast Corporate