Comcast Corporation

December 19, 2014  Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:   [redacted]Date of Notice: December 9, 2014...

  Re:           [redacted]                [redacted]              ...⇄ [redacted]             Dear Sir or Madam, This letter is in response to the complaint submitted by [redacted] received in our office on December 9, 2014 in regards to a billing concern.   I spoke with [redacted] on December 15, 2014. In review of her account, [redacted] mistakenly made a double payment to her Comcast account on December 5, 2014. We were able to refund the payment back to her checking account on December 9, 2014. As a result, she incurred overdraft charges on four of her other checking account transactions. As a courtesy, a credit was applied to her account to cover the overdraft charges. [redacted] is aware that this credit was applied on December 17, 2014 and will reflect on her next statement which is scheduled to go out on January 1, 2014. I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at ###-###-####, Monday – Friday, 9:00a.m. to 5:30p.m. Regards, William C[redacted]Executive Customer RelationsComcast|North Central

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, provided that the "correction" actually means that the amount billed monthly from this point forward is $24.99. Please clarify that the correction means that the correct amount will be billed (24.99/mo) from this point forward.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
I do accept the one month credit that will appear on out next month bill. Yolanda was very helpful and took the time to listen and be fair about our service was handled.
 
Thank you Yolanda and all that you do to make customers feel special.
**. [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I am not looking for an adjustment, I would like the cancellation fee  that I was informed of by a representative from Comcast, had I known the cancellation fee or if I had a copy of my agreement I would not have contacted you all. But, since I did not I went to your company seeking information that your employees should have the correct answer to, whether they do or not is not my concern.
Regards,
[redacted]

December 2, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:                   [redacted] Date of...

Notice:          November 20, 2014 Re:       [redacted]             Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office November 20, 2014 regarding a billing issue.  I corresponded via email with [redacted] December 1, 2014 to discuss her concerns. I explained that a credit was applied to her previous account on November 25, 2014 for the installation fees to honor the 30 Day Money Back Guarantee. The credit balance was transferred on November 28, 2014 to the new account and will be reflected on the upcoming statement dated December 15, 2014. I apologized for any inconvenience she may have experienced while attempting to resolve this matter.  I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at ###-###-####.   Regards,  Carmelito S[redacted]Comcast Corporate Liaison

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me only if I do not owe anymore money for March or April I accept this resolution 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I had recurrent problems with connection over the past 10 months without resolution. I could have pushed harder, but it's a hassle and I had other priorities. The latest visit seems to have completely fixed the issue.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   
Regards,
[redacted]

February 20, 2015 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:        [redacted]Date of Notice:       February 19,...

2015 Re:       [redacted]            [redacted]            Winchester, VA [redacted]            Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office February 19, 2015 regarding a billing issue.  On February 19, 2015, I spoke with [redacted] in regard to his concerns. [redacted] requested that all television service be removed from the account and to have his previous promotion for internet service be honored. I have removed the television service and applied his previous promotion for internet only. The promotion is effective starting February 19, 2015 and expires on March 15, 2016. A credit has been applied to his account on February 13, 2015 for video services not used. The credit will appear on their next billing statement, which will be issued on March 7, 2015. I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at ###-###-####.   Regards,  Ralph G[redacted]Executive Customer Relations TeamComcast Cable Communications, LLC

April 18, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:  [redacted]
Date of Notice: April 12, 2016
Re:    [redacted]
...

         [redacted]
         Pekin, Illinois [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted] received in our office April 12, 2016 regarding a billing issue.
On April 12, 2016, a Comcast Representative spoke with [redacted], authorized user on the account, and explained a credit was applied to the account on April 12, 2016 for the service visit charge applied to the account on March 30, 2016. The credit will appear on the next billing statement, which will be issued on May 5, 2016. An apology was extended for any inconvenience experienced in attempting to have this matter resolved.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact my colleague Greg, at ###-###-####.
Regards,
Sara R.
Executive Customer Relations

August 19, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:   [redacted]
Date of Notice:  August 3, 2015
Re:    [redacted]
...

         [redacted]          Dacula, GA [redacted]
Dear Sir or Madam,
This letter is in response to the complaint submitted to your organization by [redacted].
Comcast’s records indicate that [redacted]’s bundle was eligible for a prepaid card rebate. Pursuant to the agreement, he must maintain his Comcast services and make timely payments for the first 90 days of service, upon which the rebate will be mailed to him within the following 30 days.
As a courtesy, an additional bill credit has been applied to [redacted]’s account due to the inconsistent information he may have received regarding his rebate. This credit will be reflected in [redacted]’s next billing statement, dated September 2, 2015.
I trust that this letter provides your office with the information required in this matter. Please contact me if you have any questions or require additional information.
Regards,
Faye A.
Comcast Executive Customer Relations
###-###-####

December 16, 2014  Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:   [redacted]Date of Notice: December 8, 2014 Re:       [redacted]...

[redacted]           [redacted]            [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office December 8, 2014 in regards to an installation charge. I spoke with [redacted] on December 12, 2014 and apologized for the inconvenience he experienced while attempting to have this issue resolved. I reversed the installation charges off of his account on December 12, 2014 and this reversal should reflect on his December 20, 2014 billing statement. No further credit has been applied to the account as not warranted. I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at ###-###-####    Regards, Michael M.Executive Customer Relations

August 19, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number:   [redacted]
      Date of Notice:  August 10, 2016
[redacted]...

[redacted]
[redacted]
Jacksonville, FL [redacted] Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed with your organization by [redacted] regarding a billing concern.
On August 12, 2016, I spoke with [redacted] and confirmed that she is in possession of the equipment for which she is being billed. I advised [redacted] that the equipment fee will be removed from her account once the equipment is returned. I also advised [redacted] that Comcast’s records indicate that pay-per view movies were ordered via her remote control and the charges for the movies are valid. As a courtesy, I applied the credits promised to [redacted] on August 12, 2016. The credits will be reflected on the September billing statement. I apologized for any inconvenience or frustration experienced in attempting to resolve this issue.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Desaree M.
Executive Customer Relations

August 26, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re:    Case Number:    [redacted]
         Date of...

Notice:   August 15, 2016
         [redacted]          [redacted]
         Mableton, GA [redacted] Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] and [redacted] regarding equipment charges.
On August 22, 2016 I spoke with [redacted] and advised that the equipment was removed from the account on August 19, 2016 along with the associated charges. An adjustment was applied to the account on August 19, 2016 and will reflect on the September 18, 2016 billing statement. In addition, a detailed explanation regarding the current balance was provided. Our records indicate that only partial payments have been made on the account, causing the remaining balances to carry over to the next billing statement. [redacted] has been informed that remaining balance on the account must be paid immediately to avoid any collections activity on the account. I apologized for any frustration experienced while attempting to resolve this concern.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Jason Z.
Executive Customer Relations

August 8, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re:    Case Number: [redacted]
         Date of Notice: July 29,...

2016
         [redacted]
         [redacted]
         Danville, VA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.
On August 5, 2016, I spoke with Ms. Johnson and confirmed a technician secured the lines in question to the outside cable box attached to the home on August 3, 2016. Ms. Johnson indicated no service concerns were present at this time and no further repairs are needed.
Credits were issued to the account on August 1, 2016 and will appear on the August 31, 2016 billing statement. I apologize for any inconvenience experienced while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Colleen B[redacted] Executive Customer Relations

January 12, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:   [redacted]
Date of Notice:  December 30, 2015
Re:    [redacted] [redacted]
...

         [redacted]
         Arlington, TN [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office December 30, 2015 referencing property damage.
On January 3, 2016 a service call was completed. There were no problems detected with [redacted]’s services and the technician confirmed the services are working within Comcast standards.
On January 12, 2016, I spoke with [redacted] and confirmed that the damages are scheduled to be repaired by a third-party contractor on January 16, 2016. The date for the repairs is based on [redacted]’s availability.
Additionally, I have reviewed the monthly rate and confirmed [redacted] is receiving a twelve month promotional discount beginning December 16, 2015 through December 16, 2016 as previously offered by the customer service representative. The promotional discount will be reflected on the billing statement dated January 31, 2016.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Deidra H.
Executive Customer Relations

this answer it is not truth. The technician never told me it was going to be an extra work, and or extra charges. I, was here with him during the work, and on any moment, he ever mention, that it was going to be extra work. It is no reason for extra work, since i requested new service and he agree to new service, and I was told already, that for new services, it was going to be $35.00 per location, and it was going to be 4 locations, and the first one it was free. Nothing about extra work. The extra work he did, was for Comcast, that the line coming from the outside of the house was old and bad, and he says, that to work properly, he replace the outside line, that came to the house. Never, ever, ever, ask me to agree with extra work, or extra services. I already agree with the extra work, agreeing that 35.00 per location, were I already had cable before and yet, they want to charge me for bringing the new equipment there, they said that the require for this new service, new cable.
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response to the complaint and it is acceptable and I thank Heater for contacting me, though she has Not gotten back to me to let me know if the issue with the glitch has been taken care of which caused the problem initially. I also contacted Heater in regards to my payment for that reason and I cannot afford to keep paying the same bill twice a month and fees.
Regards,
[redacted]

February 10, 2015 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:     [redacted]Date of Notice: January 22, 2015 Re:      ...

[redacted]            [redacted]            Fayetteville...⇄ GA 30215                 Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office on January 22, 2015 in regard to receiving promotional rates.   On January 22, I spoke with Mr. [redacted] to discuss his concerns. I advised Mr. [redacted] his account reflects the contractual offer was removed from the account effective January 22, 2015. I provided an explanation to Mr. [redacted] informing him of a 12 month promotional rate for cable and internet services were applied to the account on January 22, 2015.  Mr. [redacted] is aware this offer will expire January 22, 2016 with no term agreement. At the conclusion of the promotion, standard retail rates will apply.  I apologized for any inconvenience he may have experienced while attempting to resolve this matter. I trust that this letter provides your office with the information required in this matter.   Should you have any questions or need additional information, please contact me at ###-###-####.    Regards,  Ms. S. C[redacted]Executive Customer Relations Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 25, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number:   [redacted]
Date of Notice:  April 18, 2016
Re: [redacted]
     ...

[redacted]
      Noblesville, IN [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office April 18, 2016 in regard to a billing explanation request.
A Comcast representative spoke with [redacted] on April 18, 2016 and provided a detailed explanation of the previous billing statement.
On April 12, 2016, a credit was applied to [redacted]’s Comcast account for the installation fee and the service related appointment concern. On April 13, 2016, [redacted]’s Comcast account was repackaged and placed into a new promotional offer Performance Double Play. The promotional offer is effective April 13, 2016 and will expire on April 20, 2017. Also, on April 13, 2016, a credit was applied to [redacted]’s Comcast account for the difference in package pricing.
In an effort to reach a satisfactory resolution, on April 18, 2016, a monthly discount was applied to [redacted]’s Comcast account. The discount is effective April 18, 2016 and will expire on April 20, 2017. The change of service and credits will reflect on the next billing statement dated May 7, 2016. An apology was provided for any inconvenience and frustration in attempting to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact my associate Toni at ###-###-####.
Regards,
Brad L[redacted] Executive Customer Relations Specialist