Initial Business Response / [redacted] (1000, 5, 2014/09/09) */ Spoke to Ms [redacted] regarding the 9-8-callAfter reviewing the call, I apologized to the customer for the experience they had with the representativeI advised that the supervisor has been alerted and will provide appropriate coaching Ms [redacted] was concerned with the budget billing programShe had requested to have the program stopped as of 9-8-I advised that the representative did stop the budget billing program upon the customer's request on 9-8-Presently, the customer has a budget billing deferred balance credit of $which will be applied to the accountThe next billing statement will generate 9-30-Currently the customer is in the appeals process with PIPP
Initial Business Response / [redacted] (1000, 5, 2015/01/13) */ I spoke to Mr [redacted] explained findingsThe customer's account number changed because the account number is affiliated with the service addressThe customer's old acct # was XXXXX-XXXXX and the new account number is XXXXX-XXXXXThe final account was billing with [redacted] for supplyUnfortunately the supplier does not transfer from a final account to a new accountThe customer stated he contacted the supplier on 1/12/requesting to change the supplier on account XXXXX-XXXXX to [redacted] SolutionsThe customer was informed that I would monitor his account to assure that the supplier is added to the account Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't think that ComEd is going to address the process and training issues that my experience surfacedAlthough I took the necessary actions to fix my issue, others that come after me will see this happen again Final Consumer Response / [redacted] (4200, 11, 2015/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) She explained to me the ICC rules during our telephone callI understand thatHowever, there are ways to use the computer tools at their disposal so that this won't happen againIt could be a "required field" for their Customer Service to answer if they had informed the customer of the electricity supplierThere are some easy solutions so that this doesn't happen againI don't believe they are committed to solving this issue long-term Final Business Response / [redacted] (4000, 9, 2015/01/20) */ ComEd is goverened by the Illinois Commerce CommissionThe utility is unable to transfer a supplier on a customer's account to a new address when transferring serviceThe customer must contact the supplier directly the change the supplier on the accountOur Customer Service Representative have been instructed to notify the customer of this information at the time of the telephone call to transfer service
Initial Business Response / [redacted] (1000, 5, 2014/12/26) */ Per ComEd Claims Dept, Mrand Mrs [redacted] 's claim has been settled and resolvedThe claims manager has spoken with the customer on 12-23-
Initial Business Response / [redacted] (1000, 5, 2014/08/20) */ On 3/17/a deferred payment agreement was established on the account per the customer's requestThe payment agreement was established as follows; Balance $1,down payment $(paid on 3/17/when the payment plan was processed) The balance was to be billed in monthly installments of $A bill was issued from 2/21/to 3/22/$+ installment $= $due on 4/17/A payment of $was received on 4/14/changing the balance to $the $was not paid by the 4/17/due date causing the deferred payment agreement to default on 4/21/The payment agreement default added the unbilled balance $to the account balance (total balance $1,A $late payment charge was assessed on 4/21/(total balance $1,154.37) The bill was issued from 3/22/to 4/19/$(due date 5/15/14) changing the balance to $1,On 5/5/the residential special hardship grant $1,payment posted to the accountThe current bill from 3/22/to 4/19/was not due until 5/15/therefore our computer system subtracted the $past due balance from the residential special hardship payment and reinstated the deferred payment agreementOur computer system is designed to reinstate the deferred payment agreement automatically because the ICC Part guidelines state that a customer is eligible for one deferred payment agreement reinstatement per yearIf the payment of the past due amount is paid on an account with an active deferred payment agreement, and the customer's service is disconnected for nonpayment this would be considered a ComEd errorBased on this information the payment agreement is reinstated if the past due amount is paid and an account is eligible for a reinstatement on a deferred payment agreementAfter the deferred payment agreement was reinstate the account had a credit balance of $The bill from 3/22/to 4/19/$+ installment $+ $were subtracted from the creditThe bill from 4/19/to 5/20/was placed on a budget plan with a budget amount $(this amount was also subtracted from the credit) the total credit amount on 5/20/was $The bill was issued from 5/20/to 6/18/billing the budget amount $to the account balance along with the $installment amount reducing the credit amount to $The bill was issued from 6/18/to 7/18/billing the $budget amount + $installmentAt this point $was due on 8/12/The payment was not received causing the deferred payment agreement to defaultAs a result the unbilled balance remaining on the deferred payment agreement $was added back to the account balanceThe total balance owed on the account was $the current bill was issued from 7/18/to 8/18/billing the $budget amount changing the total amount owed to $1,I apologize for any confusion this issue may have caused however as the complaint states "On 5/5/I was approved for a hardship payment in the amount of $1,which to my knowledge would have assisted in Full payment of my past due balance" Based on this statement the balance would have been paid through 4/19/Three additional bills have been issued since the hardship grant was received with no paymentIf ComEd was notified when the bill was received on 5/20/(which showed a credit balance) the payment agreement could have been cancelled before the credit was exhausted with future bills Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have a chronic illness that keeps me w/o income sometimed and the procedure from which you explained hendered more than helps struggling low income customersA computer decided the fate of my accountI am aware of additional bills after the hardship payment which read $dueThat notice lead me to believe that the payment was applied to my overdue balance and there were credits left over from thatThe deposits that were asked for, outweighed the original service charge, which I feel should be seperate from your bill I didn't ask to be reinstated and now my account is back to an amount that I can not pay at once As a consumer I'm in need of my utilities since there is no other electric provider to calll upon, my question is how can I now receive some assistance if my account had been computer reinstated in the payment for the year and how do I discontinue the budget plan which is higher than my original usageI suggest the informational break down of a deferred payment plan s/b notated on the bill in bigger and bolder colored print.I would have addressed the situation earlier in the months if I had known Thank, **
Initial Business Response / [redacted] (1000, 5, 2014/09/12) */ I have reviewed your inquiry to adjust your service activation readingAnd I have agreed to adjust the service activation reading to XXXXX so that our account bills from 6/11/to 7/2/with usage of kWhThis reading is more in line with your current billed usage at the premiseI regret any inconvenience you may have experienced
Initial Business Response / [redacted] (1000, 5, 2015/02/03) */ Spoke to Mrs [redacted] and went over the meter test results completed today 2/3/The meter tested well within ICC compliance guidelines HL 100.59% & LL 100.54%The ComEd tech noted that the meter reading today was XXXXX which are progressive to the last actual reading of XXXXX taken 1-16-Also noted that no foreign load issues were found and the premise is an all-electric unitMrs [redacted] is aware that based on the above findings adjustments are not warranted
Initial Business Response / [redacted] (1000, 5, 2014/09/30) */ Ms***, I have reviewed your Revdex.com inquiryComEd records indicate you were issued a disconnection notice for failure to pay a past due amount of $on 9/10/The account was eligible to be disconnected for nonpayment on or after 9/22/On 9/26/your electric service was disconnected for failure to pay $442.13, as your current charges of $were due on 9/24/A payment for $was made 9/25/14, issued an order to restore the electric service and the electric service was restored 9/26/14, within our committed time to restore electric for customer who are disconnected for non-payment at the electric meterYour account is eligible for a medical letterHowever, to this date, I am not showing one has been receivedI am also mailing you medical equipment paperwork for your doctor to complete and returnBecause the money paid on your account was paid for electric service used that money will not be refundedI encourage you to work with our Customer Care Center X-XXX-XXX-XXXX to ensure your account is noted properly for the medical condition in your homeI regret any inconvenience you have experienced Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I wasnt living in the unit for months it was empty I own the condo and had a sickly baby, I had to het walls removed and replaced, capert it had lead and moreSo how are my sevices so high noone lived there I be faxed the letter I had people come n inspevt to know it was safe then the social worker faxed the letter so did ITherea no way the bill coyld be si high when no one lived there Final Business Response / [redacted] (4000, 9, 2014/10/03) */ I have carefully reviewed your account and found ComEd has received regular actual progressive meter readings at your premiseFor example, the reading taken on 8/1/XX (XXXX) verifies the accuracy of the reading on 9/2/XX (XXXX)The meter is a cumulative device and forward registration verifies that no overbilling has occurredAs it relates to the medical letter; to date, we have not received a medical letter on your account and I encourage you to work with our Customer Care Center @ X-XXX-XXX XXXX regarding your concerns of any medical condition(s) in your home
Initial Business Response / [redacted] (1000, 5, 2014/10/20) */ [redacted] connected service at XXXXX [redacted] *ve, [redacted] IL on 6/2/ComEd is governed under the Illinois Commerce Commission Part guidelines which state a customer can apply for service provided a past due balance is not owed at the current or previous address ComEd will not hold the owner responsible for the owner responsible for the period that the customer is on recordThe customer's account has been noted that the owner [redacted] contacted ComEd stating she is renting the unit to Ms [redacted] as the sole leaser and did not rent the unit to [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/10/22) */ Unsuccessful in contacting Ms [redacted] at the contact number she provided or by e-mail that was providedThe e-mail sent to Ms [redacted] provided details of when the agreement and where the account stands todayI am the analyst working on your inquiry and left a message for you at XXX-XXX-XXXX to please call me backPer the inquiry there are some concerns regarding the payment agreement you had set upI have attached a copy of the accounts activity statement for your recordsThe activity statement reflects when bills are issued, payments are made or if a payment arrangement was issued on the accountThe payment agreement was established on 4/14/for installments of $and then defaulted on 8/4/when the payment that was due 7/31/had not received by ComEdA total of installments for $had billed out prior to the default of the agreement and have billed since reinstating itThere is installment left to bill out with the 11/6/statement and then the payment agreement will be paid in fullI would be more than happy to talk to you about the account historyI explained that to Ms [redacted] that she is welcome to call me anytime to discuss her inquiry and there has been no response to date Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) NO ONE CONTACTED ME AND ALSO I DONT AGREE WITH THEIR THEIR RESPONDS BECAUSE I PAID MY PAYMENTS ALL PAYMENTS IF I HAD DEFAULTED ON ANY OF THE PAYMENTS COMED WOULD HAVE TAKEN ME OFF THE PAYMENT PLAN I WOULD HAVE HAD TO PAY THE ENTIRE BILL BUT INSTEAD I CONTINUE TO PAY THE BILLS THEIR COMPANY SENT OUT ITS THEIR ERROR NOT MINDS I NEVER HAD A PROBLEM WITH PAYING ON MY PAYMNET PLAN I SHOULD NOT HAVE TO PAY A ADDITIONAL PAYMENT FOR THEIR FOR THEIR ERROS COMED NEEDS TO OWN UP TO THEIR ERRORS AND NOT MYSELF I DONT FEEL IF I SHOULD HAVE TO PAY FOR THEIR ERRORS Final Business Response / [redacted] (4000, 9, 2014/11/03) */ Spoke to Ms [redacted] and clarified that she can in fact default on a payment arrangement but there are options to get back on the arrangement if not already utilizedWent over how the payment was due by 7/3/but did not post until 8/7/This payment reinstated the customer back on the arrangementMs [redacted] stated that she had received my e-mail but not have a moment to over the attached activity statementMs [redacted] stated that she will go over her bills and the activity statement I provided with the e-mailIf there any additional questions she will be in contact with me to discuss
Initial Business Response / [redacted] (1000, 5, 2014/11/12) */ On 11-12-a high bill re read was completed per the customer requestTechnician verified the meter and that the readings are correctA reading of XXXXX was taken today which is progressive to the read of XXXXX taken on 11-5-Customer is on oxygen and has a bypass machine which contributes to higher usageAs a one time courtesy, granted customer extension until 12-3-to pay the past due balance of $Also mailed customer a medical equipment letter
Initial Business Response /* (1000, 5, 2014/07/16) */
I spoke with you, Mr***, on 7/15/and upon gathering more information from you, I thoroughly investigated your inquiryYour services were disconnected on 7/9/for non-paymentA payment in the appropriate amount was made on 7/and a
service order to restore your services was issued for next business day restoration, according to ComEd policyWe made an attempt on 7/and 7/to restore your service, but with no access to the meter, we were unable to complete the connectionThe technician went beyond ComEd policy and indicated they left a paper note at your mailbox with the technician's cell phone number to call to provide meter access instructionsComEd makes two attempts to complete a service order and places the order on hold until we hear from the customer with updated access informationPer your account notes, we received a call from someone at your premise at 5:p.mon 7/advising to ring the bell for access and the service order was updated for next business day restoralUpon receipt of your inquiry, I escalated the restoral with the Planner who redirected the technician to your home and the services were restored approximately 12:p.mnoon 7/15/
Initial Consumer Rebuttal /* (3000, 7, 2014/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, Com Ed refuses to explain how their technician was able to gain access to the meter in order to disconnect the serviceIt is our family's feeling that he entered illegally and we want this brought to lightSecondly, although the second technician (***) claimed she left notice and number, we received neither leading us to believe no true attempt was made to restore the service after payment was madeIt took almost a week for the service to be restoredThirdly, only the front part of the apartment now has electric serviceFor some reason complete service has not been restored and no technician has returned to address the problemI am very disgusted with Commonwealth Edison and their high handed practices
Final Business Response /* (4000, 9, 2014/07/24) */
Mr***, ComEd's response remains the sameWe do not have the details regarding how the meter was accessedAll attempts to access the meter are by legal means; no illegal entry is permissable by the CompanyIf you have proof of illegal entry, please provide a police report for review
Initial Business Response /* (1000, 5, 2014/07/28) */
Per our New Business Department, the new service passed *** and a meter was set on 7-22-The Service Wire Order was expedited and all the work was completed by 7-25-Based on this information the premise has full power and Complaint
is closed
Initial Consumer Rebuttal /* (3000, 13, 2014/08/08) */
I have since called a licensed electrician to assess the problem but the issue now is the lock that ComEd has placed on the meterHow can my electrician correct the problem if they can't gain access? But my real problem is the fact that NO one communicated that issue to me and I could have hired a licensed electrician a long time ago
Final Business Response /* (4000, 19, 2014/09/22) */
I apologize for any inconvenience you may have experiencedAccording to our records when the technician was at the premise on 7-24-14, an abcondition hangtag was left stating hidden backfeed was found and an electrician was needed to make the repairsOn X-a non-compliant letter was also mailed explaining the hidden backfeed condition
On 8-11-14, you contacted our Customer Care Center stating the non-compliant repairs were completed and ready to be inspectedOn 8-12-14, the Meter Investigation was completed and an order was referred to the Overhead Operating Department to have the service restored at the poleOur records indicate the service was restored at the pole on 8-14-
Complaint Closed
Initial Business Response /* (1000, 5, 2015/03/18) */
We apologize for the frustration this situation may have caused youUpon review of your records, your property address is not serviced by ComEdComEd does not solicit it's customers nor consumers oustide of its service territoryIt appears
that you are receiving phone calls from a Residential Electric SupplierIf you wish for them to remove you from their call list you must contact them directlyIf you would like information on various residential electric suppliers please access www.pluginillinois.org
Initial Business Response /* (1000, 5, 2014/09/16) */
Mr.*** thank you for your inquiry concerning your electric service billYour previous bills for service from 12/16/to 8/13/were estimated too lowEach month, when you receive your monthly bill, customers are advised of the
previous electric meter reading and the present electric meter readingWhen the readings are provided on the bill ComEd indicates if the reading is an actual reading or estimated readingActual meter readings provide the most accurate billing for your accountWhen an account is estimated too low, the kilowatt hours are automatically adjusted by the next regular meter readingThe higher number of kilowatt-hours on your bill issued 8/14/reflects this automatic adjustmentThe Illinois Commerce Commission only allows ComEd to go back one year for adjustments of this natureBased on the actual readings obtained, you have been billed correctlyTherefore, there will not be an adjustment made on your electric billOur customer service representative can discuss additional options that allow you to enter your own reading on our website, submit a picture of your meter via email, or phone in your monthly readingTo locate additional information about submitting your own reading or to contact us to make arrangements to read your meter:
Visit our Website at ComEd.com/Meter
Download the ComEd Mobile App on your Android or Apple device at ComEd/App
Email us at [email protected]
Call our Customer Care Center at 1-800-Edison-
Your next scheduled meter reading dates are: 10/14/14, 11/12/14, and 12/15/
Initial Business Response /* (1000, 5, 2014/12/04) */
I spoke to Mr*** explained findingAfter reviewing the premise information in public records it was determined *** *** became associated with the premise in June The previous tenant *** *** lived at the premise until
6/2/at which time she transferred her service to her new addressThe bills were cancelled on acct XXXXX-XXXXX back to 7/1/The activation date was maintained to 7/8/and the account is billing to 12/5/
Initial Business Response /* (1000, 5, 2014/11/18) */
Thank you for your inquiry, Ms***Upon investigation of your inquiry, our Web Support Team confirmed your email is already set up on your Niece's account per your Web Support Mailbox requestPer our 11/conversation, I advised the Web
Support team stated your password is still the temporary password they provided you upon your previous requestI have forwarded your username and temporary password again via your email and the instructions to reset your password and security questionsI also included my phone number in the event you have questionsThank you
Initial Business Response /* (1000, 5, 2014/12/18) */
ComEd records indicate that an electric account was established for *** ***, at *** W *** ** *** CHICAGO IL XXXXX, on 7/25/While this account was active we received one payment on 9/4/The account was closed on 10/1/and
the final bill was mailed to *** *** *** *** *** *** ** XXXXXThe final bill was issued on 10/21/for $224.83, due 11/12/Our closed accounts are sent to a collection agency days after the final bill is issued if the bill goes unpaidIn this case, the account was sent to a collection agency on 11/28/We have received payment on the account 12/11/for $I've been advised that the account was not with the collection agency long enough to report on your creditI regret any inconvenience you may have experienced
Initial Business Response /* (1000, 5, 2014/09/26) */
ComEd was notified on 6/5/that a LIHEAP payment has been approved in the amount of $on account XXXXX-XXXXXThe payment is pending on the accountThe customer should follow up with the LIHEAP agency to investigate why the funds have
not been received
Initial Business Response /* (1000, 17, 2015/02/18) */
A review of the billing history shows the meter reading was estimated on 12/11/14, 1/14/and 2/13/due to a locked gate at the premiseIn order to obtain monthly meter readings access must be providedIf the customer would like to provide
a meter reading we can use the customer reading to adjust the usage based on actual usage usedThe customer can provide a meter reading by calling our Care Center (X-XXX-XXX-XXXX) or a picture of the meter can be taken with a smart phone and emailed to ***@comed.com
Initial Consumer Rebuttal /* (3000, 19, 2015/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response does not answer my complaint in any wayWhen I first discovered that they could not read the meter I called Comed to fix this problemI was informed that I would receive a phone call the next time they needed access to the meterI never received a phone call from COMEDI called again to confirm that I would be contacted by comed so they could gain access to the meterI was then told that they were able to access the meter and the meter had been readAssuming this issue was fixed since that is what I was told by a representative, I let it goOnce I discovered I had a $balance with comed (I never received a finalized bill) I contacted comedThe representative told me there was no possible way that anyone could call me before coming to read the meter and basically said there was no way to fix the issueNo one else is my building ever had this issue of the meter not being readI went well out of my way to assure the problem was solved and was even told by comed that the meter was being readThis is an error on comed part that they need to solve internallyThis has been by far the worst company I have ever had to deal withTheir response does that reflect my complaint in any way shape or form
Final Business Response /* (4000, 21, 2015/03/04) */
The readings were estimated on the account from 11/8/to 6/12/As you will see by the chart listed below, the estimated usage was higher than the usage based on 10/11/and 6/12/actual readings from 10/11/to 3/14/The higher estimated readings caused the bills issued from 3/14/to 6/12/to bill with lower usage (kwh per day compared to kwh per day based on actual usage)The bills issued on 7/11/and 8/13/billed with actual meter readings with average usage between & kwh per dayThe final (estimated bill from 8/13/to 8/29/was billed with kwh kwh per day (lower usage than the usage billed with actual readings
Billing Periods # Days Usage based on Estimated Reading Estimated Kwh per Day Usage based on actual readings obtained on 10/11/& 6/12/Kwh per Day based on actual readings Actual reading Kwh Usage based on actual reading Kwh per day
10/11/to 11/8/
11/8/to 12/11/
12/11/to 1/14/
1/14/to 2/13/
2/13/to 3/14/
3/14/to 4/14/
4/14/to 5/13/
5/13/to 6/12/
6/12/to 7/11/
7/11/to 8/13/
8/13/to 8/29/14E XXXXX
A final balance of $was owed on the account because the account was previously processed on a deferred payment agreement on 3/25/The balance owed was the customer paid $$was processed on the payment plan billing the deferred balance in installments of $A payment of $was paid on 8/4/satisfying the bill issued from 6/12/to 7/11/$+ installment $+ late payment chargeA bill was issued from 7/11/to 8/13/$+ installment $= $The final bill was issued from 8/13/to 8/29/$(total balance $300.29)Due to the disconnect issued on the account the remaining balance owed on the deferred payment agreement ($387.27) was added changing the balance to $Late payment charges were assessed on 9/29/$& 9/30/$changing the balance to $Three payments were received 12/23/$70.00, 2/10/$2/20/$changing the balance to $This is considered a valid balanceThe company's position remains the same
Final Consumer Response /* (4200, 23, 2015/03/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On November 15th, 2013, I filed my first complaint with the Revdex.com when Comed charged my account $without notifying me or sending a billThe money was then refunded to me and I madd the deferred payment plan of $a monthThis total was paid from March until August which is months totaling $In May/ June of I paid over $towards my bill and my deferred balanceThis resulted in me not receiving a bill for a monthComed has locked me out of my account so I can no longer access these bills as well as denied me access when I have contacted themBy law I am allowed access to these billsWith the copies of these bills it shows that I do not owe this money to comedI only owed them the last months bill which was for August The final bill I received from comed was for $They claimed the deferred payment owed was still $This amount is incorrectAs Comed stated in their rebuttal, the deferred payment began in March of From March to August I paid $a month which again totals $They total deferred payment amount was $Their calculations for the deferred payments do not add upEspecially when I paid over $towards the total billThis amount they are claiming I owe is incorrectComed sent this "bill" to collections without ever sending me a copy or informing meThis has caused my perfect credit score to drop a great dealComed needs to go back and read every bill sent to me from 3/14-8/
Initial Business Response /* (1000, 5, 2015/01/26) */
Contact Name and Title: Com-Med Int'l, Inc
We are not ComEd the electric company, we are *** International, Inc, a wholesale medical supplies company that does not deal with the general publicPlease contact the correct department within
ComEdYou got the wrong company
Final Business Response /* (1000, 10, 2015/02/02) */
Attempted to contact customer regarding the deposit checkCustomer states that he did not receive nor cash the checkI have emailed the customer the instructions to proceed with forgery affidavit processCustomer must complete forgery affidavit form and must have it notarized and mail it to ComEdOnce received, ComEd will forward the affidavit form to *** Bank to complete investigationUpon the results of the investigation if need be, we will issue a new checkI have also provided the customer this information via the email address provided on their inquiry
Initial Business Response / [redacted] (1000, 5, 2014/09/09) */ Spoke to Ms [redacted] regarding the 9-8-callAfter reviewing the call, I apologized to the customer for the experience they had with the representativeI advised that the supervisor has been alerted and will provide appropriate coaching Ms [redacted] was concerned with the budget billing programShe had requested to have the program stopped as of 9-8-I advised that the representative did stop the budget billing program upon the customer's request on 9-8-Presently, the customer has a budget billing deferred balance credit of $which will be applied to the accountThe next billing statement will generate 9-30-Currently the customer is in the appeals process with PIPP
Initial Business Response / [redacted] (1000, 5, 2015/01/13) */ I spoke to Mr [redacted] explained findingsThe customer's account number changed because the account number is affiliated with the service addressThe customer's old acct # was XXXXX-XXXXX and the new account number is XXXXX-XXXXXThe final account was billing with [redacted] for supplyUnfortunately the supplier does not transfer from a final account to a new accountThe customer stated he contacted the supplier on 1/12/requesting to change the supplier on account XXXXX-XXXXX to [redacted] SolutionsThe customer was informed that I would monitor his account to assure that the supplier is added to the account Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't think that ComEd is going to address the process and training issues that my experience surfacedAlthough I took the necessary actions to fix my issue, others that come after me will see this happen again Final Consumer Response / [redacted] (4200, 11, 2015/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) She explained to me the ICC rules during our telephone callI understand thatHowever, there are ways to use the computer tools at their disposal so that this won't happen againIt could be a "required field" for their Customer Service to answer if they had informed the customer of the electricity supplierThere are some easy solutions so that this doesn't happen againI don't believe they are committed to solving this issue long-term Final Business Response / [redacted] (4000, 9, 2015/01/20) */ ComEd is goverened by the Illinois Commerce CommissionThe utility is unable to transfer a supplier on a customer's account to a new address when transferring serviceThe customer must contact the supplier directly the change the supplier on the accountOur Customer Service Representative have been instructed to notify the customer of this information at the time of the telephone call to transfer service
Initial Business Response / [redacted] (1000, 5, 2014/12/26) */ Per ComEd Claims Dept, Mrand Mrs [redacted] 's claim has been settled and resolvedThe claims manager has spoken with the customer on 12-23-
Initial Business Response / [redacted] (1000, 5, 2014/08/20) */ On 3/17/a deferred payment agreement was established on the account per the customer's requestThe payment agreement was established as follows; Balance $1,down payment $(paid on 3/17/when the payment plan was processed) The balance was to be billed in monthly installments of $A bill was issued from 2/21/to 3/22/$+ installment $= $due on 4/17/A payment of $was received on 4/14/changing the balance to $the $was not paid by the 4/17/due date causing the deferred payment agreement to default on 4/21/The payment agreement default added the unbilled balance $to the account balance (total balance $1,A $late payment charge was assessed on 4/21/(total balance $1,154.37) The bill was issued from 3/22/to 4/19/$(due date 5/15/14) changing the balance to $1,On 5/5/the residential special hardship grant $1,payment posted to the accountThe current bill from 3/22/to 4/19/was not due until 5/15/therefore our computer system subtracted the $past due balance from the residential special hardship payment and reinstated the deferred payment agreementOur computer system is designed to reinstate the deferred payment agreement automatically because the ICC Part guidelines state that a customer is eligible for one deferred payment agreement reinstatement per yearIf the payment of the past due amount is paid on an account with an active deferred payment agreement, and the customer's service is disconnected for nonpayment this would be considered a ComEd errorBased on this information the payment agreement is reinstated if the past due amount is paid and an account is eligible for a reinstatement on a deferred payment agreementAfter the deferred payment agreement was reinstate the account had a credit balance of $The bill from 3/22/to 4/19/$+ installment $+ $were subtracted from the creditThe bill from 4/19/to 5/20/was placed on a budget plan with a budget amount $(this amount was also subtracted from the credit) the total credit amount on 5/20/was $The bill was issued from 5/20/to 6/18/billing the budget amount $to the account balance along with the $installment amount reducing the credit amount to $The bill was issued from 6/18/to 7/18/billing the $budget amount + $installmentAt this point $was due on 8/12/The payment was not received causing the deferred payment agreement to defaultAs a result the unbilled balance remaining on the deferred payment agreement $was added back to the account balanceThe total balance owed on the account was $the current bill was issued from 7/18/to 8/18/billing the $budget amount changing the total amount owed to $1,I apologize for any confusion this issue may have caused however as the complaint states "On 5/5/I was approved for a hardship payment in the amount of $1,which to my knowledge would have assisted in Full payment of my past due balance" Based on this statement the balance would have been paid through 4/19/Three additional bills have been issued since the hardship grant was received with no paymentIf ComEd was notified when the bill was received on 5/20/(which showed a credit balance) the payment agreement could have been cancelled before the credit was exhausted with future bills Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have a chronic illness that keeps me w/o income sometimed and the procedure from which you explained hendered more than helps struggling low income customersA computer decided the fate of my accountI am aware of additional bills after the hardship payment which read $dueThat notice lead me to believe that the payment was applied to my overdue balance and there were credits left over from thatThe deposits that were asked for, outweighed the original service charge, which I feel should be seperate from your bill I didn't ask to be reinstated and now my account is back to an amount that I can not pay at once As a consumer I'm in need of my utilities since there is no other electric provider to calll upon, my question is how can I now receive some assistance if my account had been computer reinstated in the payment for the year and how do I discontinue the budget plan which is higher than my original usageI suggest the informational break down of a deferred payment plan s/b notated on the bill in bigger and bolder colored print.I would have addressed the situation earlier in the months if I had known Thank, **
Initial Business Response / [redacted] (1000, 5, 2014/09/12) */ I have reviewed your inquiry to adjust your service activation readingAnd I have agreed to adjust the service activation reading to XXXXX so that our account bills from 6/11/to 7/2/with usage of kWhThis reading is more in line with your current billed usage at the premiseI regret any inconvenience you may have experienced
Initial Business Response / [redacted] (1000, 5, 2015/02/03) */ Spoke to Mrs [redacted] and went over the meter test results completed today 2/3/The meter tested well within ICC compliance guidelines HL 100.59% & LL 100.54%The ComEd tech noted that the meter reading today was XXXXX which are progressive to the last actual reading of XXXXX taken 1-16-Also noted that no foreign load issues were found and the premise is an all-electric unitMrs [redacted] is aware that based on the above findings adjustments are not warranted
Initial Business Response / [redacted] (1000, 5, 2014/09/30) */ Ms***, I have reviewed your Revdex.com inquiryComEd records indicate you were issued a disconnection notice for failure to pay a past due amount of $on 9/10/The account was eligible to be disconnected for nonpayment on or after 9/22/On 9/26/your electric service was disconnected for failure to pay $442.13, as your current charges of $were due on 9/24/A payment for $was made 9/25/14, issued an order to restore the electric service and the electric service was restored 9/26/14, within our committed time to restore electric for customer who are disconnected for non-payment at the electric meterYour account is eligible for a medical letterHowever, to this date, I am not showing one has been receivedI am also mailing you medical equipment paperwork for your doctor to complete and returnBecause the money paid on your account was paid for electric service used that money will not be refundedI encourage you to work with our Customer Care Center X-XXX-XXX-XXXX to ensure your account is noted properly for the medical condition in your homeI regret any inconvenience you have experienced Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I wasnt living in the unit for months it was empty I own the condo and had a sickly baby, I had to het walls removed and replaced, capert it had lead and moreSo how are my sevices so high noone lived there I be faxed the letter I had people come n inspevt to know it was safe then the social worker faxed the letter so did ITherea no way the bill coyld be si high when no one lived there Final Business Response / [redacted] (4000, 9, 2014/10/03) */ I have carefully reviewed your account and found ComEd has received regular actual progressive meter readings at your premiseFor example, the reading taken on 8/1/XX (XXXX) verifies the accuracy of the reading on 9/2/XX (XXXX)The meter is a cumulative device and forward registration verifies that no overbilling has occurredAs it relates to the medical letter; to date, we have not received a medical letter on your account and I encourage you to work with our Customer Care Center @ X-XXX-XXX XXXX regarding your concerns of any medical condition(s) in your home
Initial Business Response / [redacted] (1000, 5, 2014/10/20) */ [redacted] connected service at XXXXX [redacted] *ve, [redacted] IL on 6/2/ComEd is governed under the Illinois Commerce Commission Part guidelines which state a customer can apply for service provided a past due balance is not owed at the current or previous address ComEd will not hold the owner responsible for the owner responsible for the period that the customer is on recordThe customer's account has been noted that the owner [redacted] contacted ComEd stating she is renting the unit to Ms [redacted] as the sole leaser and did not rent the unit to [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/10/22) */ Unsuccessful in contacting Ms [redacted] at the contact number she provided or by e-mail that was providedThe e-mail sent to Ms [redacted] provided details of when the agreement and where the account stands todayI am the analyst working on your inquiry and left a message for you at XXX-XXX-XXXX to please call me backPer the inquiry there are some concerns regarding the payment agreement you had set upI have attached a copy of the accounts activity statement for your recordsThe activity statement reflects when bills are issued, payments are made or if a payment arrangement was issued on the accountThe payment agreement was established on 4/14/for installments of $and then defaulted on 8/4/when the payment that was due 7/31/had not received by ComEdA total of installments for $had billed out prior to the default of the agreement and have billed since reinstating itThere is installment left to bill out with the 11/6/statement and then the payment agreement will be paid in fullI would be more than happy to talk to you about the account historyI explained that to Ms [redacted] that she is welcome to call me anytime to discuss her inquiry and there has been no response to date Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) NO ONE CONTACTED ME AND ALSO I DONT AGREE WITH THEIR THEIR RESPONDS BECAUSE I PAID MY PAYMENTS ALL PAYMENTS IF I HAD DEFAULTED ON ANY OF THE PAYMENTS COMED WOULD HAVE TAKEN ME OFF THE PAYMENT PLAN I WOULD HAVE HAD TO PAY THE ENTIRE BILL BUT INSTEAD I CONTINUE TO PAY THE BILLS THEIR COMPANY SENT OUT ITS THEIR ERROR NOT MINDS I NEVER HAD A PROBLEM WITH PAYING ON MY PAYMNET PLAN I SHOULD NOT HAVE TO PAY A ADDITIONAL PAYMENT FOR THEIR FOR THEIR ERROS COMED NEEDS TO OWN UP TO THEIR ERRORS AND NOT MYSELF I DONT FEEL IF I SHOULD HAVE TO PAY FOR THEIR ERRORS Final Business Response / [redacted] (4000, 9, 2014/11/03) */ Spoke to Ms [redacted] and clarified that she can in fact default on a payment arrangement but there are options to get back on the arrangement if not already utilizedWent over how the payment was due by 7/3/but did not post until 8/7/This payment reinstated the customer back on the arrangementMs [redacted] stated that she had received my e-mail but not have a moment to over the attached activity statementMs [redacted] stated that she will go over her bills and the activity statement I provided with the e-mailIf there any additional questions she will be in contact with me to discuss
Initial Business Response / [redacted] (1000, 5, 2014/11/12) */ On 11-12-a high bill re read was completed per the customer requestTechnician verified the meter and that the readings are correctA reading of XXXXX was taken today which is progressive to the read of XXXXX taken on 11-5-Customer is on oxygen and has a bypass machine which contributes to higher usageAs a one time courtesy, granted customer extension until 12-3-to pay the past due balance of $Also mailed customer a medical equipment letter
Initial Business Response /* (1000, 5, 2014/07/16) */
I spoke with you, Mr***, on 7/15/and upon gathering more information from you, I thoroughly investigated your inquiryYour services were disconnected on 7/9/for non-paymentA payment in the appropriate amount was made on 7/and a
service order to restore your services was issued for next business day restoration, according to ComEd policyWe made an attempt on 7/and 7/to restore your service, but with no access to the meter, we were unable to complete the connectionThe technician went beyond ComEd policy and indicated they left a paper note at your mailbox with the technician's cell phone number to call to provide meter access instructionsComEd makes two attempts to complete a service order and places the order on hold until we hear from the customer with updated access informationPer your account notes, we received a call from someone at your premise at 5:p.mon 7/advising to ring the bell for access and the service order was updated for next business day restoralUpon receipt of your inquiry, I escalated the restoral with the Planner who redirected the technician to your home and the services were restored approximately 12:p.mnoon 7/15/
Initial Consumer Rebuttal /* (3000, 7, 2014/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, Com Ed refuses to explain how their technician was able to gain access to the meter in order to disconnect the serviceIt is our family's feeling that he entered illegally and we want this brought to lightSecondly, although the second technician (***) claimed she left notice and number, we received neither leading us to believe no true attempt was made to restore the service after payment was madeIt took almost a week for the service to be restoredThirdly, only the front part of the apartment now has electric serviceFor some reason complete service has not been restored and no technician has returned to address the problemI am very disgusted with Commonwealth Edison and their high handed practices
Final Business Response /* (4000, 9, 2014/07/24) */
Mr***, ComEd's response remains the sameWe do not have the details regarding how the meter was accessedAll attempts to access the meter are by legal means; no illegal entry is permissable by the CompanyIf you have proof of illegal entry, please provide a police report for review
Initial Business Response /* (1000, 5, 2014/07/28) */
Per our New Business Department, the new service passed *** and a meter was set on 7-22-The Service Wire Order was expedited and all the work was completed by 7-25-Based on this information the premise has full power and Complaint
is closed
Initial Consumer Rebuttal /* (3000, 13, 2014/08/08) */
I have since called a licensed electrician to assess the problem but the issue now is the lock that ComEd has placed on the meterHow can my electrician correct the problem if they can't gain access? But my real problem is the fact that NO one communicated that issue to me and I could have hired a licensed electrician a long time ago
Final Business Response /* (4000, 19, 2014/09/22) */
I apologize for any inconvenience you may have experiencedAccording to our records when the technician was at the premise on 7-24-14, an abcondition hangtag was left stating hidden backfeed was found and an electrician was needed to make the repairsOn X-a non-compliant letter was also mailed explaining the hidden backfeed condition
On 8-11-14, you contacted our Customer Care Center stating the non-compliant repairs were completed and ready to be inspectedOn 8-12-14, the Meter Investigation was completed and an order was referred to the Overhead Operating Department to have the service restored at the poleOur records indicate the service was restored at the pole on 8-14-
Complaint Closed
Initial Business Response /* (1000, 5, 2015/03/18) */
We apologize for the frustration this situation may have caused youUpon review of your records, your property address is not serviced by ComEdComEd does not solicit it's customers nor consumers oustide of its service territoryIt appears
that you are receiving phone calls from a Residential Electric SupplierIf you wish for them to remove you from their call list you must contact them directlyIf you would like information on various residential electric suppliers please access www.pluginillinois.org
Initial Business Response /* (1000, 5, 2014/09/16) */
Mr.*** thank you for your inquiry concerning your electric service billYour previous bills for service from 12/16/to 8/13/were estimated too lowEach month, when you receive your monthly bill, customers are advised of the
previous electric meter reading and the present electric meter readingWhen the readings are provided on the bill ComEd indicates if the reading is an actual reading or estimated readingActual meter readings provide the most accurate billing for your accountWhen an account is estimated too low, the kilowatt hours are automatically adjusted by the next regular meter readingThe higher number of kilowatt-hours on your bill issued 8/14/reflects this automatic adjustmentThe Illinois Commerce Commission only allows ComEd to go back one year for adjustments of this natureBased on the actual readings obtained, you have been billed correctlyTherefore, there will not be an adjustment made on your electric billOur customer service representative can discuss additional options that allow you to enter your own reading on our website, submit a picture of your meter via email, or phone in your monthly readingTo locate additional information about submitting your own reading or to contact us to make arrangements to read your meter:
Visit our Website at ComEd.com/Meter
Download the ComEd Mobile App on your Android or Apple device at ComEd/App
Email us at [email protected]
Call our Customer Care Center at 1-800-Edison-
Your next scheduled meter reading dates are: 10/14/14, 11/12/14, and 12/15/
Initial Business Response /* (1000, 5, 2014/12/04) */
I spoke to Mr*** explained findingAfter reviewing the premise information in public records it was determined *** *** became associated with the premise in June The previous tenant *** *** lived at the premise until
6/2/at which time she transferred her service to her new addressThe bills were cancelled on acct XXXXX-XXXXX back to 7/1/The activation date was maintained to 7/8/and the account is billing to 12/5/
Initial Business Response /* (1000, 5, 2014/11/18) */
Thank you for your inquiry, Ms***Upon investigation of your inquiry, our Web Support Team confirmed your email is already set up on your Niece's account per your Web Support Mailbox requestPer our 11/conversation, I advised the Web
Support team stated your password is still the temporary password they provided you upon your previous requestI have forwarded your username and temporary password again via your email and the instructions to reset your password and security questionsI also included my phone number in the event you have questionsThank you
Initial Business Response /* (1000, 5, 2014/12/18) */
ComEd records indicate that an electric account was established for *** ***, at *** W *** ** *** CHICAGO IL XXXXX, on 7/25/While this account was active we received one payment on 9/4/The account was closed on 10/1/and
the final bill was mailed to *** *** *** *** *** *** ** XXXXXThe final bill was issued on 10/21/for $224.83, due 11/12/Our closed accounts are sent to a collection agency days after the final bill is issued if the bill goes unpaidIn this case, the account was sent to a collection agency on 11/28/We have received payment on the account 12/11/for $I've been advised that the account was not with the collection agency long enough to report on your creditI regret any inconvenience you may have experienced
Initial Business Response /* (1000, 5, 2014/09/26) */
ComEd was notified on 6/5/that a LIHEAP payment has been approved in the amount of $on account XXXXX-XXXXXThe payment is pending on the accountThe customer should follow up with the LIHEAP agency to investigate why the funds have
not been received
Initial Business Response /* (1000, 17, 2015/02/18) */
A review of the billing history shows the meter reading was estimated on 12/11/14, 1/14/and 2/13/due to a locked gate at the premiseIn order to obtain monthly meter readings access must be providedIf the customer would like to provide
a meter reading we can use the customer reading to adjust the usage based on actual usage usedThe customer can provide a meter reading by calling our Care Center (X-XXX-XXX-XXXX) or a picture of the meter can be taken with a smart phone and emailed to ***@comed.com
Initial Consumer Rebuttal /* (3000, 19, 2015/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response does not answer my complaint in any wayWhen I first discovered that they could not read the meter I called Comed to fix this problemI was informed that I would receive a phone call the next time they needed access to the meterI never received a phone call from COMEDI called again to confirm that I would be contacted by comed so they could gain access to the meterI was then told that they were able to access the meter and the meter had been readAssuming this issue was fixed since that is what I was told by a representative, I let it goOnce I discovered I had a $balance with comed (I never received a finalized bill) I contacted comedThe representative told me there was no possible way that anyone could call me before coming to read the meter and basically said there was no way to fix the issueNo one else is my building ever had this issue of the meter not being readI went well out of my way to assure the problem was solved and was even told by comed that the meter was being readThis is an error on comed part that they need to solve internallyThis has been by far the worst company I have ever had to deal withTheir response does that reflect my complaint in any way shape or form
Final Business Response /* (4000, 21, 2015/03/04) */
The readings were estimated on the account from 11/8/to 6/12/As you will see by the chart listed below, the estimated usage was higher than the usage based on 10/11/and 6/12/actual readings from 10/11/to 3/14/The higher estimated readings caused the bills issued from 3/14/to 6/12/to bill with lower usage (kwh per day compared to kwh per day based on actual usage)The bills issued on 7/11/and 8/13/billed with actual meter readings with average usage between & kwh per dayThe final (estimated bill from 8/13/to 8/29/was billed with kwh kwh per day (lower usage than the usage billed with actual readings
Billing Periods # Days Usage based on Estimated Reading Estimated Kwh per Day Usage based on actual readings obtained on 10/11/& 6/12/Kwh per Day based on actual readings Actual reading Kwh Usage based on actual reading Kwh per day
10/11/to 11/8/
11/8/to 12/11/
12/11/to 1/14/
1/14/to 2/13/
2/13/to 3/14/
3/14/to 4/14/
4/14/to 5/13/
5/13/to 6/12/
6/12/to 7/11/
7/11/to 8/13/
8/13/to 8/29/14E XXXXX
A final balance of $was owed on the account because the account was previously processed on a deferred payment agreement on 3/25/The balance owed was the customer paid $$was processed on the payment plan billing the deferred balance in installments of $A payment of $was paid on 8/4/satisfying the bill issued from 6/12/to 7/11/$+ installment $+ late payment chargeA bill was issued from 7/11/to 8/13/$+ installment $= $The final bill was issued from 8/13/to 8/29/$(total balance $300.29)Due to the disconnect issued on the account the remaining balance owed on the deferred payment agreement ($387.27) was added changing the balance to $Late payment charges were assessed on 9/29/$& 9/30/$changing the balance to $Three payments were received 12/23/$70.00, 2/10/$2/20/$changing the balance to $This is considered a valid balanceThe company's position remains the same
Final Consumer Response /* (4200, 23, 2015/03/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On November 15th, 2013, I filed my first complaint with the Revdex.com when Comed charged my account $without notifying me or sending a billThe money was then refunded to me and I madd the deferred payment plan of $a monthThis total was paid from March until August which is months totaling $In May/ June of I paid over $towards my bill and my deferred balanceThis resulted in me not receiving a bill for a monthComed has locked me out of my account so I can no longer access these bills as well as denied me access when I have contacted themBy law I am allowed access to these billsWith the copies of these bills it shows that I do not owe this money to comedI only owed them the last months bill which was for August The final bill I received from comed was for $They claimed the deferred payment owed was still $This amount is incorrectAs Comed stated in their rebuttal, the deferred payment began in March of From March to August I paid $a month which again totals $They total deferred payment amount was $Their calculations for the deferred payments do not add upEspecially when I paid over $towards the total billThis amount they are claiming I owe is incorrectComed sent this "bill" to collections without ever sending me a copy or informing meThis has caused my perfect credit score to drop a great dealComed needs to go back and read every bill sent to me from 3/14-8/
Initial Business Response /* (1000, 5, 2015/01/26) */
Contact Name and Title: Com-Med Int'l, Inc
We are not ComEd the electric company, we are *** International, Inc, a wholesale medical supplies company that does not deal with the general publicPlease contact the correct department within
ComEdYou got the wrong company
Final Business Response /* (1000, 10, 2015/02/02) */
Attempted to contact customer regarding the deposit checkCustomer states that he did not receive nor cash the checkI have emailed the customer the instructions to proceed with forgery affidavit processCustomer must complete forgery affidavit form and must have it notarized and mail it to ComEdOnce received, ComEd will forward the affidavit form to *** Bank to complete investigationUpon the results of the investigation if need be, we will issue a new checkI have also provided the customer this information via the email address provided on their inquiry