Initial Business Response /* (1000, 5, 2015/08/07) */
When a customer files for bankruptcy, the law allows ComEd to request a deposit as a guarantee as covered under section 366 of the bankruptcy code. At the time the deposit was requested your average monthly bill amount was $136.83 times 2...
=$273.66, hence the deposit quote of $270.00. The amountof the deposit is consistent with the Illinois Administrative Code guidelines for requesting a deposit. When a deposit is requested for bankruptcy, the customer will need to pay the entire amount in one installment. If you are requesting installments you may have your attorney contact ComEd's legal department at XXX-XXX-XXXX to determine if an agreement can be worked out on installments.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can not afford that at one time. I just started back working I'm on verge of being evicted. There is no assistance to help at the time as they know government and state fundings are all on hold. How can you ask a person to pay that and they can't afford it. Hence they stated the law allows them to ask for a deposit it's not necessary . I spoke with a rep who was rude uncompassionate [redacted] my situation. If I'm going to have a hard time paying a regular bill , why would u ask for $100 more plus at onetime. I am not knocking a deposit due to my income I can not afford a 270 deposit . I am being penalize for filling bankruptcy . No my lawyer does not have to contact them regarding a bill that's mine
Final Business Response /* (4000, 9, 2015/08/07) */
The company's position remains the same.
Complaint: [redacted]
I am rejecting this response because:I received a response to my above referenced complaint. According to the instructions, I am to either accept or deny the response within 7 days. After reviewing the response from ComEd, it appears that this would be an acceptable resolution. However, I called [redacted] Energy who will be receiving the credits from ComEd and posting to our account. [redacted] indicated that it has not yet received the credits of $332.66 to the account that ComEd indicated were completed on 12/5/2016. Therefore, at this time, according to [redacted] Energy, there is still a balance from ComEd on the account and because these are pass through charges/credits from ComEd, [redacted] indicated they will not receive these until the end of December prior to the next billing date. Therefore, I do not want to sign off on this complaint until such time as [redacted] has confirmed they received the credits from ComEd. Please let me know if this is acceptable. Thank you for your help.[redacted]Blake Richmond LLC Sent from my iPad
Mr. [redacted] A Construction and Maintenance Field Supervisor, performed a job site walk down with you and provided options of replacing the underground service, unfortunately, you were unable to agree on a replacement that would have been within ComEd's guidelines at no charge to you....
The Field Supervisor confirmed the service is currently working under ComEd's guidelines for service to a customer. In regards to your request for reimbursement, your claim was sent to the ComEd Claim Department Review Committee for further evaluation. A letter was sent to you on 4/18/17 explaining the facts regarding problems on 3/9/15 were reviewed. Our investigation revealed that there was no negligence on the part of ComEd , therefore we must respectfully deny your claim.
Sent Ms. [redacted] copies of her accounts activity
statements for her records. After the customer had time to review the documents
she gave me a call and we discussed that on her old account it closed with a
balance owing of $1187.40. There was a balance owing from a payment
arrangement, budget...
billing/PIPP program & current charges not brought
current =$1187.40. This amount transferred over to the active
account on 4/5/2016. The total charges on the active account is $1352.57 and
the account is eligible for a payment arrangement. The minimum down payment
needed based on the balance of $1352.57 will be $270.51. Ms. [redacted] stated that
she will work on getting the down payment and go to an authorized agent to make
the payment. Then will follow up with ComEd’s customer care center to have the
payment validated and the agreement established.
On 8/6/15, a ComEd technician arrived at your premise and observed
tampering of the electrical meter that services your single family home. The
brown cabinet seal was broken, the bar seal on the meter was missing and the
meter disk was not rotating....
A review of your ComEd Account confirms that prior to 7/7/14, there was low
usage recorded. From 7/7/14 to 8/6/15, there was “0” kWh usage recorded. The
meter was exchange 8/6/15 and since then there has been monthly usage recorded
on the new meter. As you stated, the house has been vacant for years, however
the “0” kWh usage did not occur until 7/7/14. Because you are the account
holder, you have benefited from the tampering of the electrical
meter. Therefore, ComEd has charged the account a tampering fee of $488.61. The
tampering fee will remain on the account. No billing adjustments are warranted.
After
reviewing the customer’s credit information in public records it was determined
that [redacted] is not responsible for the $54.56 charge owed on account
[redacted] Chicago IL (service dates 3/6/15 to 6/1/16)
customer was billed beyond wanted final date. The...
collection agency was notified
to remove item from customer's credit report
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11192100, and find that this resolution is satisfactory to me.
Sincerely,
Jennifer [redacted]
The
mixed meter issue at [redacted] has been resolved. Meter [redacted]
service Building unit, meter [redacted] serves unti 1F, meter [redacted] serves
1R. There was no adjustment processed for [redacted] as they are
active on the building account which was mixed with a vacant...
Ms. [redacted] the account was given an exception on 11/28/16 to
the disconnection notice; in which you agreed to pay $334.13 by 12/9/16. On
12/16/16, you filed a Revdex.com complaint to request a special exception and I spoke
with you to provide a one-time exception for you to pay $200.00 by 12/20/16. On
12/21/16, we received a payment for half of our agreed amount payment in the amount of $99.74.On 4/21/17, a third exception was offered you
to restore your service for $500.00; which is slightly over half of the
required restoral amount. Ms. [redacted]
special consideration has been given to you several times in the past year. The
Company’s position remains the same. You may still restore your services by
making a payment in the amount of $500.00 prior to 5/18/17. The account will
final or close 30 days after the service interruption if the service is not
restored. You may want to apply for financial assistance through [redacted] and also inquire to complete an application for the ComEd
Special Residential Hardship grant at the LIHEAP office as well. You may also
inquire with Catholic Charities, Salvation Army, your Local Township or
churches for financial assistance. Thank
you.
I was unsuccessful in reaching Mr. [redacted] by phone at (708)
756-7103 and have left multiple messages for him on 5/5 and 5/9. I sent a letter to Mr. [redacted] apologizing for the
inconvenience and offering to share his feedback with our web team. Mr. [redacted]'s duplicate payments of...
$86.36 totaling $172.72 on
5/4/16 were applied to the 4/4/16 and 5/4/16 bills. He currently has a
remaining excess in credit of $5.07. The next read date is scheduled for
6/6/16.
I enclosed a 24 month activity statement with the letter for his reference.Thanks,Giulian
Initial Business Response /* (1000, 5, 2014/08/20) */
On 3/17/14 a deferred payment agreement was established on the account per the customer's request. The payment agreement was established as follows; Balance $1,040.40 down payment $104.04 (paid on 3/17/14 when the payment plan was processed) The...
balance was to be billed in 12 monthly installments of $85.85. A bill was issued from 2/21/14 to 3/22/14 $249.85 + installment $85.85 = $335.70 due on 4/17/14. A payment of $50.00 was received on 4/14/14 changing the balance to $285.70. the $285.70 was not paid by the 4/17/14 due date causing the deferred payment agreement to default on 4/21/14. The payment agreement default added the unbilled balance $864.46 to the account balance (total balance $1,150.15. A $4.21 late payment charge was assessed on 4/21/14 (total balance $1,154.37) The bill was issued from 3/22/14 to 4/19/14 $189.49 (due date 5/15/14) changing the balance to $1,344.04. On 5/5/14 the residential special hardship grant $1,150.26 payment posted to the account. The current bill from 3/22/14 to 4/19/14 was not due until 5/15/14 therefore our computer system subtracted the $285.70 past due balance from the residential special hardship payment and reinstated the deferred payment agreement. Our computer system is designed to reinstate the deferred payment agreement automatically because the ICC Part 280 guidelines state that a customer is eligible for one deferred payment agreement reinstatement per year. If the payment of the past due amount is paid on an account with an active deferred payment agreement, and the customer's service is disconnected for nonpayment this would be considered a ComEd error. Based on this information the payment agreement is reinstated if the past due amount is paid and an account is eligible for a reinstatement on a deferred payment agreement. After the deferred payment agreement was reinstate the account had a credit balance of $864.56. The bill from 3/22/14 to 4/19/14 $189.49 + installment $85.85 + $4.29 were subtracted from the credit. The bill from 4/19/14 to 5/20/14 was placed on a budget plan with a budget amount $227.00 (this amount was also subtracted from the credit) the total credit amount on 5/20/14 was $357.93. The bill was issued from 5/20/14 to 6/18/14 billing the budget amount $227.00 to the account balance along with the $85.85 installment amount reducing the credit amount to $45.08. The bill was issued from 6/18/14 to 7/18/14 billing the $227.00 budget amount + $85.85 installment. At this point $267.77 was due on 8/12/14. The payment was not received causing the deferred payment agreement to default. As a result the unbilled balance remaining on the deferred payment agreement $642.63 was added back to the account balance. The total balance owed on the account was $911.01. the current bill was issued from 7/18/14 to 8/18/14 billing the $227.00 budget amount changing the total amount owed to $1,138.01. I apologize for any confusion this issue may have caused however as the complaint states "On 5/5/14 I was approved for a hardship payment in the amount of $1,150.00 which to my knowledge would have assisted in Full payment of my past due balance" Based on this statement the balance would have been paid through 4/19/14. Three additional bills have been issued since the hardship grant was received with no payment. If ComEd was notified when the bill was received on 5/20/14 (which showed a credit balance) the payment agreement could have been cancelled before the credit was exhausted with future bills.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a chronic illness that keeps me w/o income sometimed and the procedure from which you explained hendered more than helps struggling low income customers. A computer decided the fate of my account. I am aware of additional bills after the hardship payment which read $0 due. That notice lead me to believe that the payment was applied to my overdue balance and there were credits left over from that. The deposits that were asked for, outweighed the original service charge, which I feel should be seperate from your bill.
I didn't ask to be reinstated and now my account is back to an amount that I can not pay at once.
As a consumer I'm in need of my utilities since there is no other electric provider to calll upon, my question is how can I now receive some assistance if my account had been computer reinstated in the payment for the year and how do I discontinue the budget plan which is higher than my original usage. I suggest the informational break down of a deferred payment plan s/b notated on the bill in bigger and bolder colored print.I would have addressed the situation earlier in the months if I had known.
Thank,
**
Initial Business Response /* (1000, 5, 2014/10/20) */
[redacted] connected service at XXXXX [redacted]ve, [redacted] IL on 6/2/14. ComEd is governed under the Illinois Commerce Commission Part 280 guidelines which state a customer can apply for service provided a past due balance is not owed at...
the current or previous address ComEd will not hold the owner responsible for the owner responsible for the period that the customer is on record. The customer's account has been noted that the owner [redacted] contacted ComEd stating she is renting the unit to Ms. [redacted] as the sole leaser and did not rent the unit to [redacted]
We completed a meter investigation on 01/19/2016. The meter tested within limits and no foreign load issues were found. Mr. [redacted] submitted a photo of his meter on 1/14/2016 with a reading of [redacted] which is progressive to the last regualar reading of 47175 on 1/11/2016. Advised Mr. [redacted] it...
may be helpful to hire an electrician to check the wiring and inquire with the landlord if any construction occurred during that time.
credit on 6/15/16. When a customer is
eligible to receive a CHAMP credit they are eligible to have their deposit
returned if requested. As a result a refund check has been issued on 3/1/17 for
$115.21 ($115.00 deposit + $0.21 interest). Please allow 10 days to receive the
refund check
Initial Business Response /* (1000, 5, 2015/07/09) */
A ComEd Technician arrived at [redacted] on 7/09/2015 and completed a meter test for accuracy on meter #[redacted]. The test concluded that the meter servicing the above unit is running at 99.07% H & 100.06% L for accuracy,...
which falls well within the guidelines provided to us by the Illinois Commerce Commission. The ComEd Tech also noted that the meter reading was "[redacted] which is progressive to the last actual reading of "[redacted]" taken 6/22/2015. Based on the historical data from 12/2014-5/2014 vs 12/2014-5/2015 the account was under read which resulted in a catch up reading. The account is eligible for a payment arrangement with no finance charges up to 12 installments. We apologize for any inconvenience this may have caused
Resolution per Supervisor RJ: Brick pavers restored by [redacted] on 7/28 once their work
was completed. 7/29 I was on-site with the customer to make sure he was
satisfied before leaving. I just spoke with Mr. [redacted] and he stated he filed
this before he knew [redacted] would be returning and he is...
I spoke to the customer and based on work schedule he could not discuss over the phone. I sent the following correspondence via email; I understand that your bank already credited you back the $142.81, due to a dispute. I let our billing department know just to make sure it doesn’t result in a...
returned check fee. I see that on 10/25/2016 Automatic payments were set up on the account. The account will automatically deduct the bill amount. You can still make a payment via credit card early but if it is within 3 business days before it is usually deducted the auto pay will go into effect. Pertaining to your inquiry about auto pay arrangements set up prior to 10/25/2016, A call was made on 4/22/2016 and you set up a payment arrangement with our automated system and discontinued autopay which had been previously on the account. The reason provided was “This site is giving me no information as to how much I will be charged and how often. ; User ID: [redacted] ; Name: [redacted].” I assume that you were under the impression that Autopay was still set up at that time because payments were not received following the initiation of the payment arrangement. After the first missed payment, the arrangement defaulted on 5/25/16. On 5/31/2016 a disconnection notice was sent to the premise and notification calls were completed on 6/7/16 and 6/9/16 to [redacted]. On 10/25/16 the contact number had been updated to [redacted]You are currently still on autopay and we do not intend on charging you a returned check fee for the dispute. If you do see one on your account please let me know and I will remove it.Please let me know if you have any questions regarding the account, I would be happy to review. Please let me know if you have any questions regarding the account, I would be happy to review.
[redacted]I spoke with you to advise your Rebate request was thoroughly reviewed by the Rebate department and special consideration was given to the circumstances of the timeliness of your purchase; however unfortunately, an exception cannot be granted for a purchase that is made outside of the...
rebate program period and the rebate refund has been denied. As you stated, you purchased the product on 10/4/15 and the rebate period began 10/5/15. I apologize for the unfortunate timing of events and any inconvenience this may have caused you. Thank you.
Good Morning, Ms. [redacted]A thorough review of your account has been conducted and the 5/19/17 $200.00 payment was received and an order to restore the electric service to the premise address was made on 5/19/17. Our records indicate the service has been remotely restored. Ms[redacted] was advised to...
contact Customer Relations directly after her 5/22/17 [redacted] appointment with the grant status/amount. The account is eligible for a deferred payment arrangement.Thank you.
I spoke to Ms. L [redacted] bills were cancelled from 9/24/16 to 11/15/16 as Ms. [redacted] was not using service at the premise address during this time period. A final balance of $52.44 remains owing on the account. A letter was sent to Ms [redacted] explaining findings.
Initial Business Response /* (1000, 5, 2015/08/07) */
When a customer files for bankruptcy, the law allows ComEd to request a deposit as a guarantee as covered under section 366 of the bankruptcy code. At the time the deposit was requested your average monthly bill amount was $136.83 times 2...
=$273.66, hence the deposit quote of $270.00. The amountof the deposit is consistent with the Illinois Administrative Code guidelines for requesting a deposit. When a deposit is requested for bankruptcy, the customer will need to pay the entire amount in one installment. If you are requesting installments you may have your attorney contact ComEd's legal department at XXX-XXX-XXXX to determine if an agreement can be worked out on installments.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can not afford that at one time. I just started back working I'm on verge of being evicted. There is no assistance to help at the time as they know government and state fundings are all on hold. How can you ask a person to pay that and they can't afford it. Hence they stated the law allows them to ask for a deposit it's not necessary . I spoke with a rep who was rude uncompassionate [redacted] my situation. If I'm going to have a hard time paying a regular bill , why would u ask for $100 more plus at onetime. I am not knocking a deposit due to my income I can not afford a 270 deposit . I am being penalize for filling bankruptcy . No my lawyer does not have to contact them regarding a bill that's mine
Final Business Response /* (4000, 9, 2015/08/07) */
The company's position remains the same.
Complaint: [redacted]
I am rejecting this response because:I received a response to my above referenced complaint. According to the instructions, I am to either accept or deny the response within 7 days. After reviewing the response from ComEd, it appears that this would be an acceptable resolution. However, I called [redacted] Energy who will be receiving the credits from ComEd and posting to our account. [redacted] indicated that it has not yet received the credits of $332.66 to the account that ComEd indicated were completed on 12/5/2016. Therefore, at this time, according to [redacted] Energy, there is still a balance from ComEd on the account and because these are pass through charges/credits from ComEd, [redacted] indicated they will not receive these until the end of December prior to the next billing date. Therefore, I do not want to sign off on this complaint until such time as [redacted] has confirmed they received the credits from ComEd. Please let me know if this is acceptable. Thank you for your help.[redacted]Blake Richmond LLC Sent from my iPad
Mr. [redacted] A Construction and Maintenance Field Supervisor, performed a job site walk down with you and provided options of replacing the underground service, unfortunately, you were unable to agree on a replacement that would have been within ComEd's guidelines at no charge to you....
The Field Supervisor confirmed the service is currently working under ComEd's guidelines for service to a customer. In regards to your request for reimbursement, your claim was sent to the ComEd Claim Department Review Committee for further evaluation. A letter was sent to you on 4/18/17 explaining the facts regarding problems on 3/9/15 were reviewed. Our investigation revealed that there was no negligence on the part of ComEd , therefore we must respectfully deny your claim.
Sent Ms. [redacted] copies of her accounts activity
statements for her records. After the customer had time to review the documents
she gave me a call and we discussed that on her old account it closed with a
balance owing of $1187.40. There was a balance owing from a payment
arrangement, budget...
billing/PIPP program & current charges not brought
current =$1187.40. This amount transferred over to the active
account on 4/5/2016. The total charges on the active account is $1352.57 and
the account is eligible for a payment arrangement. The minimum down payment
needed based on the balance of $1352.57 will be $270.51. Ms. [redacted] stated that
she will work on getting the down payment and go to an authorized agent to make
the payment. Then will follow up with ComEd’s customer care center to have the
payment validated and the agreement established.
Hello Brian [redacted]:
On 8/6/15, a ComEd technician arrived at your premise and observed
tampering of the electrical meter that services your single family home. The
brown cabinet seal was broken, the bar seal on the meter was missing and the
meter disk was not rotating....
A review of your ComEd Account confirms that prior to 7/7/14, there was low
usage recorded. From 7/7/14 to 8/6/15, there was “0” kWh usage recorded. The
meter was exchange 8/6/15 and since then there has been monthly usage recorded
on the new meter. As you stated, the house has been vacant for years, however
the “0” kWh usage did not occur until 7/7/14. Because you are the account
holder, you have benefited from the tampering of the electrical
meter. Therefore, ComEd has charged the account a tampering fee of $488.61. The
tampering fee will remain on the account. No billing adjustments are warranted.
Best Regards,
Aarian [redacted]
After
reviewing the customer’s credit information in public records it was determined
that [redacted] is not responsible for the $54.56 charge owed on account
[redacted] Chicago IL (service dates 3/6/15 to 6/1/16)
customer was billed beyond wanted final date. The...
collection agency was notified
to remove item from customer's credit report
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11192100, and find that this resolution is satisfactory to me.
Sincerely,
Jennifer [redacted]
The
mixed meter issue at [redacted] has been resolved. Meter [redacted]
service Building unit, meter [redacted] serves unti 1F, meter [redacted] serves
1R. There was no adjustment processed for [redacted] as they are
active on the building account which was mixed with a vacant...
unit causing the
BLDG to be under billed
Ms. [redacted] the account was given an exception on 11/28/16 to
the disconnection notice; in which you agreed to pay $334.13 by 12/9/16. On
12/16/16, you filed a Revdex.com complaint to request a special exception and I spoke
with you to provide a one-time exception for you to pay $200.00 by 12/20/16. On
12/21/16, we received a payment for half of our agreed amount payment in the amount of $99.74.On 4/21/17, a third exception was offered you
to restore your service for $500.00; which is slightly over half of the
required restoral amount. Ms. [redacted]
special consideration has been given to you several times in the past year. The
Company’s position remains the same. You may still restore your services by
making a payment in the amount of $500.00 prior to 5/18/17. The account will
final or close 30 days after the service interruption if the service is not
restored. You may want to apply for financial assistance through [redacted] and also inquire to complete an application for the ComEd
Special Residential Hardship grant at the LIHEAP office as well. You may also
inquire with Catholic Charities, Salvation Army, your Local Township or
churches for financial assistance. Thank
you.
I was unsuccessful in reaching Mr. [redacted] by phone at (708)
756-7103 and have left multiple messages for him on 5/5 and 5/9. I sent a letter to Mr. [redacted] apologizing for the
inconvenience and offering to share his feedback with our web team. Mr. [redacted]'s duplicate payments of...
$86.36 totaling $172.72 on
5/4/16 were applied to the 4/4/16 and 5/4/16 bills. He currently has a
remaining excess in credit of $5.07. The next read date is scheduled for
6/6/16.
I enclosed a 24 month activity statement with the letter for his reference.Thanks,Giulian
Initial Business Response /* (1000, 5, 2014/08/20) */
On 3/17/14 a deferred payment agreement was established on the account per the customer's request. The payment agreement was established as follows; Balance $1,040.40 down payment $104.04 (paid on 3/17/14 when the payment plan was processed) The...
balance was to be billed in 12 monthly installments of $85.85. A bill was issued from 2/21/14 to 3/22/14 $249.85 + installment $85.85 = $335.70 due on 4/17/14. A payment of $50.00 was received on 4/14/14 changing the balance to $285.70. the $285.70 was not paid by the 4/17/14 due date causing the deferred payment agreement to default on 4/21/14. The payment agreement default added the unbilled balance $864.46 to the account balance (total balance $1,150.15. A $4.21 late payment charge was assessed on 4/21/14 (total balance $1,154.37) The bill was issued from 3/22/14 to 4/19/14 $189.49 (due date 5/15/14) changing the balance to $1,344.04. On 5/5/14 the residential special hardship grant $1,150.26 payment posted to the account. The current bill from 3/22/14 to 4/19/14 was not due until 5/15/14 therefore our computer system subtracted the $285.70 past due balance from the residential special hardship payment and reinstated the deferred payment agreement. Our computer system is designed to reinstate the deferred payment agreement automatically because the ICC Part 280 guidelines state that a customer is eligible for one deferred payment agreement reinstatement per year. If the payment of the past due amount is paid on an account with an active deferred payment agreement, and the customer's service is disconnected for nonpayment this would be considered a ComEd error. Based on this information the payment agreement is reinstated if the past due amount is paid and an account is eligible for a reinstatement on a deferred payment agreement. After the deferred payment agreement was reinstate the account had a credit balance of $864.56. The bill from 3/22/14 to 4/19/14 $189.49 + installment $85.85 + $4.29 were subtracted from the credit. The bill from 4/19/14 to 5/20/14 was placed on a budget plan with a budget amount $227.00 (this amount was also subtracted from the credit) the total credit amount on 5/20/14 was $357.93. The bill was issued from 5/20/14 to 6/18/14 billing the budget amount $227.00 to the account balance along with the $85.85 installment amount reducing the credit amount to $45.08. The bill was issued from 6/18/14 to 7/18/14 billing the $227.00 budget amount + $85.85 installment. At this point $267.77 was due on 8/12/14. The payment was not received causing the deferred payment agreement to default. As a result the unbilled balance remaining on the deferred payment agreement $642.63 was added back to the account balance. The total balance owed on the account was $911.01. the current bill was issued from 7/18/14 to 8/18/14 billing the $227.00 budget amount changing the total amount owed to $1,138.01. I apologize for any confusion this issue may have caused however as the complaint states "On 5/5/14 I was approved for a hardship payment in the amount of $1,150.00 which to my knowledge would have assisted in Full payment of my past due balance" Based on this statement the balance would have been paid through 4/19/14. Three additional bills have been issued since the hardship grant was received with no payment. If ComEd was notified when the bill was received on 5/20/14 (which showed a credit balance) the payment agreement could have been cancelled before the credit was exhausted with future bills.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a chronic illness that keeps me w/o income sometimed and the procedure from which you explained hendered more than helps struggling low income customers. A computer decided the fate of my account. I am aware of additional bills after the hardship payment which read $0 due. That notice lead me to believe that the payment was applied to my overdue balance and there were credits left over from that. The deposits that were asked for, outweighed the original service charge, which I feel should be seperate from your bill.
I didn't ask to be reinstated and now my account is back to an amount that I can not pay at once.
As a consumer I'm in need of my utilities since there is no other electric provider to calll upon, my question is how can I now receive some assistance if my account had been computer reinstated in the payment for the year and how do I discontinue the budget plan which is higher than my original usage. I suggest the informational break down of a deferred payment plan s/b notated on the bill in bigger and bolder colored print.I would have addressed the situation earlier in the months if I had known.
Thank,
**
Initial Business Response /* (1000, 5, 2014/10/20) */
[redacted] connected service at XXXXX [redacted]ve, [redacted] IL on 6/2/14. ComEd is governed under the Illinois Commerce Commission Part 280 guidelines which state a customer can apply for service provided a past due balance is not owed at...
the current or previous address ComEd will not hold the owner responsible for the owner responsible for the period that the customer is on record. The customer's account has been noted that the owner [redacted] contacted ComEd stating she is renting the unit to Ms. [redacted] as the sole leaser and did not rent the unit to [redacted]
We completed a meter investigation on 01/19/2016. The meter tested within limits and no foreign load issues were found. Mr. [redacted] submitted a photo of his meter on 1/14/2016 with a reading of [redacted] which is progressive to the last regualar reading of 47175 on 1/11/2016. Advised Mr. [redacted] it...
may be helpful to hire an electrician to check the wiring and inquire with the landlord if any construction occurred during that time.
credit on 6/15/16. When a customer is
eligible to receive a CHAMP credit they are eligible to have their deposit
returned if requested. As a result a refund check has been issued on 3/1/17 for
$115.21 ($115.00 deposit + $0.21 interest). Please allow 10 days to receive the
refund check
Initial Business Response /* (1000, 5, 2015/07/09) */
A ComEd Technician arrived at [redacted] on 7/09/2015 and completed a meter test for accuracy on meter #[redacted]. The test concluded that the meter servicing the above unit is running at 99.07% H & 100.06% L for accuracy,...
which falls well within the guidelines provided to us by the Illinois Commerce Commission. The ComEd Tech also noted that the meter reading was "[redacted] which is progressive to the last actual reading of "[redacted]" taken 6/22/2015. Based on the historical data from 12/2014-5/2014 vs 12/2014-5/2015 the account was under read which resulted in a catch up reading. The account is eligible for a payment arrangement with no finance charges up to 12 installments. We apologize for any inconvenience this may have caused
Resolution per Supervisor RJ: Brick pavers restored by [redacted] on 7/28 once their work
was completed. 7/29 I was on-site with the customer to make sure he was
satisfied before leaving. I just spoke with Mr. [redacted] and he stated he filed
this before he knew [redacted] would be returning and he is...
satisfied with
restoration.
I spoke to the customer and based on work schedule he could not discuss over the phone. I sent the following correspondence via email; I understand that your bank already credited you back the $142.81, due to a dispute. I let our billing department know just to make sure it doesn’t result in a...
returned check fee. I see that on 10/25/2016 Automatic payments were set up on the account. The account will automatically deduct the bill amount. You can still make a payment via credit card early but if it is within 3 business days before it is usually deducted the auto pay will go into effect. Pertaining to your inquiry about auto pay arrangements set up prior to 10/25/2016, A call was made on 4/22/2016 and you set up a payment arrangement with our automated system and discontinued autopay which had been previously on the account. The reason provided was “This site is giving me no information as to how much I will be charged and how often. ; User ID: [redacted] ; Name: [redacted].” I assume that you were under the impression that Autopay was still set up at that time because payments were not received following the initiation of the payment arrangement. After the first missed payment, the arrangement defaulted on 5/25/16. On 5/31/2016 a disconnection notice was sent to the premise and notification calls were completed on 6/7/16 and 6/9/16 to [redacted]. On 10/25/16 the contact number had been updated to [redacted]You are currently still on autopay and we do not intend on charging you a returned check fee for the dispute. If you do see one on your account please let me know and I will remove it.Please let me know if you have any questions regarding the account, I would be happy to review. Please let me know if you have any questions regarding the account, I would be happy to review.
[redacted]I spoke with you to advise your Rebate request was thoroughly reviewed by the Rebate department and special consideration was given to the circumstances of the timeliness of your purchase; however unfortunately, an exception cannot be granted for a purchase that is made outside of the...
rebate program period and the rebate refund has been denied. As you stated, you purchased the product on 10/4/15 and the rebate period began 10/5/15. I apologize for the unfortunate timing of events and any inconvenience this may have caused you. Thank you.
Good Morning, Ms. [redacted]A thorough review of your account has been conducted and the 5/19/17 $200.00 payment was received and an order to restore the electric service to the premise address was made on 5/19/17. Our records indicate the service has been remotely restored. Ms[redacted] was advised to...
contact Customer Relations directly after her 5/22/17 [redacted] appointment with the grant status/amount. The account is eligible for a deferred payment arrangement.Thank you.
I spoke to Ms. L [redacted] bills were cancelled from 9/24/16 to 11/15/16 as Ms. [redacted] was not using service at the premise address during this time period. A final balance of $52.44 remains owing on the account. A letter was sent to Ms [redacted] explaining findings.