Initial Business Response /* (1000, 5, 2014/10/10) */
Ms***,
Per our Vegetation Management Supervisor a crew was dispathed to remove the limb and all tree work has been completedBased on this information the inquiry is being closed
Initial Business Response /* (1000, 5, 2015/04/08) */
A thorough review of your account has been made and the mailing address has been updatedThe mailing address was not established and the bills were being mailed to the premise address listed which is actually our record of where the meter is
located and sometimes does not coincide with the postal addressIf you do not receive your bills in the future, please notify ComEdThe late fees in the amount of $have been waived and credited to the account balanceA request to refund the $deposit has been madePlease allow to business days to receive your refund checkI apologize for your inconvenienceThank you
Initial Consumer Rebuttal /* (3000, 7, 2015/04/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The late fees total $according to the detailed statement I requested & received from ComEdThank you for your assistance
Final Business Response /* (4000, 9, 2015/04/14) */
Thank you for your follow-up, Ms***I apologize for missing the additional late fees and thank you for bringing it to my attentionWe have credited the account an additional $to total $in late fees that were waivedThe $deposit refund check has been processed, so if you have yet to receive it, please allow additional business daysThe account has a remaining credit balance of $Thank you
Initial Business Response /* (1000, 5, 2015/02/03) */
Spoke to Mrs. [redacted] and went over the meter test results completed today 2/3/2015. The meter tested well within ICC compliance guidelines HL 100.59% & LL 100.54%. The ComEd tech noted that the meter reading today was XXXXX which are...
progressive to the last actual reading of XXXXX taken 1-16-2015. Also noted that no foreign load issues were found and the premise is an all-electric unit. Mrs. [redacted] is aware that based on the above findings adjustments are not warranted.
Initial Business Response /* (1000, 5, 2014/07/15) */
I investigated your inquiry and the following is a summary of our conversation today, 7/15/14. ComEd estimates the activation or start service meter reading and the final reading; we do not obtain actual readings for start or stop service. I...
apologize for the misunderstanding as you stated you would have read the meter yourself, but were advised we would read it a few days after your start service request. We did obtain an actual meter reading on 7/2 and will read the meter again 7/31. Once we obtain your actual usage for this time period, we will use your average daily usage and rebill the period from 6/19/14 to 7/2/14 with your average usage. I will follow up with you after the meter reading on 7/31; in which you stated you would also read the meter for comparison. Complaint closed.
Thank you for your inquiry. A thorough review of your account was made and we spoke on 12/16/16 to discuss an option for payment for your ComEd account. As discussed, a special arrangement was made on 11/28/16 to pay the past due portion ($334.13) by 12/9/16; however you were only able to pay a...
portion of the agreement on that day that you were advised would not protect your account from interruption. The account has an outstanding deposit in the amount of $215.00. No payments have been received on the account to date from the activation date of August 1, 2016. A one-time exception was granted and you agreed to pay $200.00 by 12/20/16 end of business day and validate the payment with me. Upon validation of your payment, the deposit will be canceled and rebilled back to the account in five equal installments of $43.00, beginning with the 12/29/16 bill (due January, 2017.) You were advised that if the $200.00 payment is not received by 12/20/16, the account will continue through the normal collection process and be at risk for possible service interruption. Thank you.
Hello, [redacted]I received your complaint today (11/6/15) that was reported to this site on 11/2/15 regarding your service restoral. Our records indicate your meter was exchanged and the overhead crew restored your service on 11/2/15 at approximately 5pm. Please check and reset your...
circuit breakers and advise if you still do not have service. I left a voicemail for you on 11/6/15 at 5:30 p.m. with my contact phone number. Thank you.
Initial Business Response /* (1000, 5, 2014/09/30) */
Ms. [redacted], I have reviewed your Revdex.com inquiry. ComEd records indicate you were issued a disconnection notice for failure to pay a past due amount of $365.35 on 9/10/14. The account was eligible to be disconnected for nonpayment...
on or after 9/22/14. On 9/26/14 your electric service was disconnected for failure to pay $442.13, as your current charges of $76.78 were due on 9/24/14. A payment for $442.13 was made 9/25/14, issued an order to restore the electric service and the electric service was restored 9/26/14, within our committed time to restore electric for customer who are disconnected for non-payment at the electric meter. Your account is eligible for a medical letter. However, to this date, I am not showing one has been received. I am also mailing you medical equipment paperwork for your doctor to complete and return. Because the money paid on your account was paid for electric service used that money will not be refunded. I encourage you to work with our Customer Care Center X-XXX-XXX-XXXX to ensure your account is noted properly for the medical condition in your home. I regret any inconvenience you have experienced.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wasnt living in the unit for 6 months it was empty I own the condo and had a sickly baby, I had to het walls removed and replaced, capert it had lead and more. So how are my sevices so high noone lived there I be faxed the letter I had people come n inspevt to know it was safe then the social worker faxed the letter so did I. Therea no way the bill coyld be si high when no one lived there.
Final Business Response /* (4000, 9, 2014/10/03) */
I have carefully reviewed your account and found ComEd has received regular actual progressive meter readings at your premise. For example, the reading taken on 8/1/XX (XXXX) verifies the accuracy of the reading on 9/2/XX (XXXX). The meter is a cumulative device and forward registration verifies that no overbilling has occurred. As it relates to the medical letter; to date, we have not received a medical letter on your account and I encourage you to work with our Customer Care Center @ X-XXX-XXX XXXX regarding your concerns of any medical condition(s) in your home.
On 1/28/16, I did speak to you regarding the final bill
amount of $12.41 going to collections. It was confirmed that the ComEd account,
when open, was established on [redacted], where you received e-bills and
payment options. On 11/25/15, you enrolled in...
ComEd.com e-billing, cancelled your
[redacted] e-billing. You then requested services be disconnected 11/30/15. The
final bill was sent to the alternate mailing address, per request, on 12/1/15.
There may have been an issued with the postal services
delivering the bill, as you agreed. When an account is closed and the final
bill is issued, ComEd does not have additional correspondence that goes to a
customer. I apologize for any inconvenience.
It has been confirmed $12.41 was paid and posted to the account
1/26/16. The debt is no longer. This information will be given to the
collection agency as well.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/08/11) */
Spoke to Ms.[redacted] and explained that the charges from [redacted] after 6/2/2015 have been cancelled. The customer is aware that she has 1 bill that is outstanding from her old address for the service dates of 5/1/2015-6/2/2015 in the...
amount of $86.57. This was the only charge not removed from her current active account. The account balance at XXXX [redacted] is $196.23 (current bill charges 7/8/2015-8/6/2015) $109.66 + (transfer final bill) $86.57 and this amount is due by 8/28/2015. All adjustments are now complete and final
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11082001, and find that this resolution is satisfactory to me. I appreciate Exelon's diligence and communication in resolving the matter with ComEd. Sincerely, Adebimbo [redacted]
Complaint: [redacted]
I am rejecting this response because I was originally told that I would be reimbursed for the contents of my fridge because the power was wrongfully turned off. I was sent a form to write the items and the dollar amount of each item. I have completed the form and will mail it to comed today. As for the reimbursement for the excess power I was charged I am satisfied with that portion of the resolution. Can the refund be issued to the bank account that I have listed for my autopay or will the check be mailed to my house? I would prefer direct refund if possible.
Sincerely,
[redacted]
Dear Mr. [redacted]A thorough investigation was conducted of your ComEd account with the following findings. Our records indicate that from 1/13/14 through your final regular meter reading dated 10/9/14, were all actual readings and no estimated reading bills were is[redacted]d. On 10/9/14, your final...
reading was 15135 (9/10/14 to 10/9/14); which was progressive to the 9/11/14 to 9/10/14 actual reading of 15029. The last payment received on the account was $261.13 on 1/29/14. On 9/30/14, you called ComEd to indicate you were moving out of state and asked for an extension to pay $262.12 due by 10/10/14 in order to guarantee your service prior to moving. The exception was granted for you and your service was stopped, per your request, effective 10/9/14. You did not dispute the balance at that time. On 10/23/14, your $75.00 deposit was credited to your outstanding balance reducing it from $318.21 to $243.21. Since 11/18/14, $11.14 in late fees have been assessed to the unpaid balance. The amount sent to collections is $254.35. As a result of this investigation, the amount due is accurately reported in the amount of $254.35.Thank you.[redacted]ComEd Customer Relations
Complaint: [redacted]
I am rejecting this response because: Having to take this as far as I did to get a fair response is EXACTLY the problem. A full and immediate refund of any double billed charges must be available to the consumer without involving a third party. Change your policy and allow customer service to rectify the situation at the front end of the problem. Your policy (or lack of) as it stands harms lower income customers in a significant way while adding nothing to the profitability of Excelon. Do you really need to act like a financial bully and force customers to seek remediation from the Revdex.com over something so trivial as an accidental over charge?
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/11/12) */
On 11-12-14 a high bill re read was completed per the customer request. Technician verified the meter and that the readings are correct. A reading of XXXXX was taken today which is progressive to the read of XXXXX taken on 11-5-14. Customer...
is on oxygen and has a bypass machine which contributes to higher usage. As a one time courtesy, granted customer extension until 12-3-14 to pay the past due balance of $190.60. Also mailed customer a medical equipment letter.
Initial Business Response /* (1000, 5, 2014/09/12) */
I have reviewed your inquiry to adjust your service activation reading. And I have agreed to adjust the service activation reading to XXXXX so that our account bills from 6/11/14 to 7/2/14 with usage of 292 kWh. This reading is more in line...
with your current billed usage at the premise. I regret any inconvenience you may have experienced.
Ms[redacted] Per the ComEd Claims Case Manager; he spoke with you on Monday, 3/13/17 and provided the Claims Departments direct fax number to submit a physical claim form. Once the claim form is received it will be reviewed and you will be contacted with the findings.
Initial Business Response /* (1000, 5, 2015/01/13) */
I spoke to Mr. [redacted] explained findings. The customer's account number changed because the account number is affiliated with the service address. The customer's old acct # was XXXXX-XXXXX and the new account number is XXXXX-XXXXX. The final...
account was billing with [redacted] for supply. Unfortunately the supplier does not transfer from a final account to a new account. The customer stated he contacted the supplier on 1/12/15 requesting to change the supplier on account XXXXX-XXXXX to [redacted] Solutions. The customer was informed that I would monitor his account to assure that the supplier is added to the account
Initial Consumer Rebuttal /* (3000, 7, 2015/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't think that ComEd is going to address the process and training issues that my experience surfaced. Although I took the necessary actions to fix my issue, others that come after me will see this happen again.
Final Consumer Response /* (4200, 11, 2015/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
She explained to me the ICC rules during our telephone call. I understand that. However, there are ways to use the computer tools at their disposal so that this won't happen again. It could be a "required field" for their Customer Service to answer if they had informed the customer of the electricity supplier. There are some easy solutions so that this doesn't happen again. I don't believe they are committed to solving this issue long-term.
Final Business Response /* (4000, 9, 2015/01/20) */
ComEd is goverened by the Illinois Commerce Commission. The utility is unable to transfer a supplier on a customer's account to a new address when transferring service. The customer must contact the supplier directly the change the supplier on the account. Our Customer Service Representative have been instructed to notify the customer of this information at the time of the telephone call to transfer service
Meter [redacted] was set at [redacted] Chicago IL on 4/30/15. Prior to setting he meter at the premise a meter test was conducted on 1/12/15. The meter tested within the Illinois Commerce Commission guidelines (Full Load 99.9% Light Load 100.0%. Progressive readings have been recorded on a...
monthly basis. The usage was averaging between 400 to 500 kwh during the summer months however the usage has increased during the winter months. The customer may want to consider scheduling a Free Home Energy Assessment with ComEd to reduce energy and consumption. In order to schedule the energy assessment call 855-433-2700 for an appointment
ComEd provided the following bill explanation:On 11/30/2015 a bill was issued for 10/27/15-11/30/15 with a reading of 58596 and a deferred balance of $270.99.On 12/30/15 reading was 60387 kwh 1791 and 2/1/16 reading was 70043 kWh 9656On 2/1/2016 the customer called in a reading of 60186, lower than...
the two previous ComEd readings above which resulted in 11/30/15-2/1/2016 being cancelled and re-billed for 1590 kWh (difference between 58596 on 11/30 and 60186 on 2/1). This bill amounted to 209.39 for 11/30/15-2/1/2016 but the customer had already paid 188 for 11/30-12/30 so current charges due are only for 12/23-2/1 (108.41 actual, 188 budget).If the full budget had paid for these 2 months (376) The customer would have overpaid the actual bills by 166.61 (376-209.39). Your deferred balance was 270.99 on the bill issued 11/30 subtract the amount overpaid (270.99-166.61=104.38)Please refer to 11/30-2/1 bill deferred balance. The deferred balance reflects as if all months were paid even if they are not. The past due balance reflects outstanding balance (the 188 from 12/30-2/1).We have not received a budget payment for 12/30/2016-2/01/16 therefore the balance looks like this $ 104.38 remaining deferred bal$ 188.00 missing budget bill month$ 61.76 current charges for 2/01-3/01________________________________$ 354.14ComEd addressed the meter reading issue with the meter reading supervisor in the customer's area.
Initial Business Response /* (1000, 5, 2014/10/10) */
Ms***,
Per our Vegetation Management Supervisor a crew was dispathed to remove the limb and all tree work has been completedBased on this information the inquiry is being closed
Initial Business Response /* (1000, 5, 2015/04/08) */
A thorough review of your account has been made and the mailing address has been updatedThe mailing address was not established and the bills were being mailed to the premise address listed which is actually our record of where the meter is
located and sometimes does not coincide with the postal addressIf you do not receive your bills in the future, please notify ComEdThe late fees in the amount of $have been waived and credited to the account balanceA request to refund the $deposit has been madePlease allow to business days to receive your refund checkI apologize for your inconvenienceThank you
Initial Consumer Rebuttal /* (3000, 7, 2015/04/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The late fees total $according to the detailed statement I requested & received from ComEdThank you for your assistance
Final Business Response /* (4000, 9, 2015/04/14) */
Thank you for your follow-up, Ms***I apologize for missing the additional late fees and thank you for bringing it to my attentionWe have credited the account an additional $to total $in late fees that were waivedThe $deposit refund check has been processed, so if you have yet to receive it, please allow additional business daysThe account has a remaining credit balance of $Thank you
Initial Business Response /* (1000, 5, 2015/02/03) */
Spoke to Mrs. [redacted] and went over the meter test results completed today 2/3/2015. The meter tested well within ICC compliance guidelines HL 100.59% & LL 100.54%. The ComEd tech noted that the meter reading today was XXXXX which are...
progressive to the last actual reading of XXXXX taken 1-16-2015. Also noted that no foreign load issues were found and the premise is an all-electric unit. Mrs. [redacted] is aware that based on the above findings adjustments are not warranted.
Initial Business Response /* (1000, 5, 2014/07/15) */
I investigated your inquiry and the following is a summary of our conversation today, 7/15/14. ComEd estimates the activation or start service meter reading and the final reading; we do not obtain actual readings for start or stop service. I...
apologize for the misunderstanding as you stated you would have read the meter yourself, but were advised we would read it a few days after your start service request. We did obtain an actual meter reading on 7/2 and will read the meter again 7/31. Once we obtain your actual usage for this time period, we will use your average daily usage and rebill the period from 6/19/14 to 7/2/14 with your average usage. I will follow up with you after the meter reading on 7/31; in which you stated you would also read the meter for comparison. Complaint closed.
Thank you for your inquiry. A thorough review of your account was made and we spoke on 12/16/16 to discuss an option for payment for your ComEd account. As discussed, a special arrangement was made on 11/28/16 to pay the past due portion ($334.13) by 12/9/16; however you were only able to pay a...
portion of the agreement on that day that you were advised would not protect your account from interruption. The account has an outstanding deposit in the amount of $215.00. No payments have been received on the account to date from the activation date of August 1, 2016. A one-time exception was granted and you agreed to pay $200.00 by 12/20/16 end of business day and validate the payment with me. Upon validation of your payment, the deposit will be canceled and rebilled back to the account in five equal installments of $43.00, beginning with the 12/29/16 bill (due January, 2017.) You were advised that if the $200.00 payment is not received by 12/20/16, the account will continue through the normal collection process and be at risk for possible service interruption. Thank you.
Hello, [redacted]I received your complaint today (11/6/15) that was reported to this site on 11/2/15 regarding your service restoral. Our records indicate your meter was exchanged and the overhead crew restored your service on 11/2/15 at approximately 5pm. Please check and reset your...
circuit breakers and advise if you still do not have service. I left a voicemail for you on 11/6/15 at 5:30 p.m. with my contact phone number. Thank you.
Initial Business Response /* (1000, 5, 2014/09/30) */
Ms. [redacted], I have reviewed your Revdex.com inquiry. ComEd records indicate you were issued a disconnection notice for failure to pay a past due amount of $365.35 on 9/10/14. The account was eligible to be disconnected for nonpayment...
on or after 9/22/14. On 9/26/14 your electric service was disconnected for failure to pay $442.13, as your current charges of $76.78 were due on 9/24/14. A payment for $442.13 was made 9/25/14, issued an order to restore the electric service and the electric service was restored 9/26/14, within our committed time to restore electric for customer who are disconnected for non-payment at the electric meter. Your account is eligible for a medical letter. However, to this date, I am not showing one has been received. I am also mailing you medical equipment paperwork for your doctor to complete and return. Because the money paid on your account was paid for electric service used that money will not be refunded. I encourage you to work with our Customer Care Center X-XXX-XXX-XXXX to ensure your account is noted properly for the medical condition in your home. I regret any inconvenience you have experienced.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wasnt living in the unit for 6 months it was empty I own the condo and had a sickly baby, I had to het walls removed and replaced, capert it had lead and more. So how are my sevices so high noone lived there I be faxed the letter I had people come n inspevt to know it was safe then the social worker faxed the letter so did I. Therea no way the bill coyld be si high when no one lived there.
Final Business Response /* (4000, 9, 2014/10/03) */
I have carefully reviewed your account and found ComEd has received regular actual progressive meter readings at your premise. For example, the reading taken on 8/1/XX (XXXX) verifies the accuracy of the reading on 9/2/XX (XXXX). The meter is a cumulative device and forward registration verifies that no overbilling has occurred. As it relates to the medical letter; to date, we have not received a medical letter on your account and I encourage you to work with our Customer Care Center @ X-XXX-XXX XXXX regarding your concerns of any medical condition(s) in your home.
Hello Elisa [redacted]:
On 1/28/16, I did speak to you regarding the final bill
amount of $12.41 going to collections. It was confirmed that the ComEd account,
when open, was established on [redacted], where you received e-bills and
payment options. On 11/25/15, you enrolled in...
ComEd.com e-billing, cancelled your
[redacted] e-billing. You then requested services be disconnected 11/30/15. The
final bill was sent to the alternate mailing address, per request, on 12/1/15.
There may have been an issued with the postal services
delivering the bill, as you agreed. When an account is closed and the final
bill is issued, ComEd does not have additional correspondence that goes to a
customer. I apologize for any inconvenience.
It has been confirmed $12.41 was paid and posted to the account
1/26/16. The debt is no longer. This information will be given to the
collection agency as well.
Best Regards, Aarian [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/08/11) */
Spoke to Ms.[redacted] and explained that the charges from [redacted] after 6/2/2015 have been cancelled. The customer is aware that she has 1 bill that is outstanding from her old address for the service dates of 5/1/2015-6/2/2015 in the...
amount of $86.57. This was the only charge not removed from her current active account. The account balance at XXXX [redacted] is $196.23 (current bill charges 7/8/2015-8/6/2015) $109.66 + (transfer final bill) $86.57 and this amount is due by 8/28/2015. All adjustments are now complete and final
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11082001, and find that this resolution is satisfactory to me. I appreciate Exelon's diligence and communication in resolving the matter with ComEd. Sincerely, Adebimbo [redacted]
Complaint: [redacted]
I am rejecting this response because I was originally told that I would be reimbursed for the contents of my fridge because the power was wrongfully turned off. I was sent a form to write the items and the dollar amount of each item. I have completed the form and will mail it to comed today. As for the reimbursement for the excess power I was charged I am satisfied with that portion of the resolution. Can the refund be issued to the bank account that I have listed for my autopay or will the check be mailed to my house? I would prefer direct refund if possible.
Sincerely,
[redacted]
Dear Mr. [redacted]A thorough investigation was conducted of your ComEd account with the following findings. Our records indicate that from 1/13/14 through your final regular meter reading dated 10/9/14, were all actual readings and no estimated reading bills were is[redacted]d. On 10/9/14, your final...
reading was 15135 (9/10/14 to 10/9/14); which was progressive to the 9/11/14 to 9/10/14 actual reading of 15029. The last payment received on the account was $261.13 on 1/29/14. On 9/30/14, you called ComEd to indicate you were moving out of state and asked for an extension to pay $262.12 due by 10/10/14 in order to guarantee your service prior to moving. The exception was granted for you and your service was stopped, per your request, effective 10/9/14. You did not dispute the balance at that time. On 10/23/14, your $75.00 deposit was credited to your outstanding balance reducing it from $318.21 to $243.21. Since 11/18/14, $11.14 in late fees have been assessed to the unpaid balance. The amount sent to collections is $254.35. As a result of this investigation, the amount due is accurately reported in the amount of $254.35.Thank you.[redacted]ComEd Customer Relations
Complaint: [redacted]
I am rejecting this response because: Having to take this as far as I did to get a fair response is EXACTLY the problem. A full and immediate refund of any double billed charges must be available to the consumer without involving a third party. Change your policy and allow customer service to rectify the situation at the front end of the problem. Your policy (or lack of) as it stands harms lower income customers in a significant way while adding nothing to the profitability of Excelon. Do you really need to act like a financial bully and force customers to seek remediation from the Revdex.com over something so trivial as an accidental over charge?
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/11/12) */
On 11-12-14 a high bill re read was completed per the customer request. Technician verified the meter and that the readings are correct. A reading of XXXXX was taken today which is progressive to the read of XXXXX taken on 11-5-14. Customer...
is on oxygen and has a bypass machine which contributes to higher usage. As a one time courtesy, granted customer extension until 12-3-14 to pay the past due balance of $190.60. Also mailed customer a medical equipment letter.
Initial Business Response /* (1000, 5, 2014/09/12) */
I have reviewed your inquiry to adjust your service activation reading. And I have agreed to adjust the service activation reading to XXXXX so that our account bills from 6/11/14 to 7/2/14 with usage of 292 kWh. This reading is more in line...
with your current billed usage at the premise. I regret any inconvenience you may have experienced.
Ms[redacted] Per the ComEd Claims Case Manager; he spoke with you on Monday, 3/13/17 and provided the Claims Departments direct fax number to submit a physical claim form. Once the claim form is received it will be reviewed and you will be contacted with the findings.
Initial Business Response /* (1000, 5, 2015/01/13) */
I spoke to Mr. [redacted] explained findings. The customer's account number changed because the account number is affiliated with the service address. The customer's old acct # was XXXXX-XXXXX and the new account number is XXXXX-XXXXX. The final...
account was billing with [redacted] for supply. Unfortunately the supplier does not transfer from a final account to a new account. The customer stated he contacted the supplier on 1/12/15 requesting to change the supplier on account XXXXX-XXXXX to [redacted] Solutions. The customer was informed that I would monitor his account to assure that the supplier is added to the account
Initial Consumer Rebuttal /* (3000, 7, 2015/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't think that ComEd is going to address the process and training issues that my experience surfaced. Although I took the necessary actions to fix my issue, others that come after me will see this happen again.
Final Consumer Response /* (4200, 11, 2015/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
She explained to me the ICC rules during our telephone call. I understand that. However, there are ways to use the computer tools at their disposal so that this won't happen again. It could be a "required field" for their Customer Service to answer if they had informed the customer of the electricity supplier. There are some easy solutions so that this doesn't happen again. I don't believe they are committed to solving this issue long-term.
Final Business Response /* (4000, 9, 2015/01/20) */
ComEd is goverened by the Illinois Commerce Commission. The utility is unable to transfer a supplier on a customer's account to a new address when transferring service. The customer must contact the supplier directly the change the supplier on the account. Our Customer Service Representative have been instructed to notify the customer of this information at the time of the telephone call to transfer service
Meter [redacted] was set at [redacted] Chicago IL on 4/30/15. Prior to setting he meter at the premise a meter test was conducted on 1/12/15. The meter tested within the Illinois Commerce Commission guidelines (Full Load 99.9% Light Load 100.0%. Progressive readings have been recorded on a...
monthly basis. The usage was averaging between 400 to 500 kwh during the summer months however the usage has increased during the winter months. The customer may want to consider scheduling a Free Home Energy Assessment with ComEd to reduce energy and consumption. In order to schedule the energy assessment call 855-433-2700 for an appointment
ComEd provided the following bill explanation:On 11/30/2015 a bill was issued for 10/27/15-11/30/15 with a reading of 58596 and a deferred balance of $270.99.On 12/30/15 reading was 60387 kwh 1791 and 2/1/16 reading was 70043 kWh 9656On 2/1/2016 the customer called in a reading of 60186, lower than...
the two previous ComEd readings above which resulted in 11/30/15-2/1/2016 being cancelled and re-billed for 1590 kWh (difference between 58596 on 11/30 and 60186 on 2/1). This bill amounted to 209.39 for 11/30/15-2/1/2016 but the customer had already paid 188 for 11/30-12/30 so current charges due are only for 12/23-2/1 (108.41 actual, 188 budget).If the full budget had paid for these 2 months (376) The customer would have overpaid the actual bills by 166.61 (376-209.39). Your deferred balance was 270.99 on the bill issued 11/30 subtract the amount overpaid (270.99-166.61=104.38)Please refer to 11/30-2/1 bill deferred balance. The deferred balance reflects as if all months were paid even if they are not. The past due balance reflects outstanding balance (the 188 from 12/30-2/1).We have not received a budget payment for 12/30/2016-2/01/16 therefore the balance looks like this $ 104.38 remaining deferred bal$ 188.00 missing budget bill month$ 61.76 current charges for 2/01-3/01________________________________$ 354.14ComEd addressed the meter reading issue with the meter reading supervisor in the customer's area.