Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Spoke to Mr. [redacted] and explained that there
was a mixed meter issue at this premise. Mr. [redacted]'s units meter was switched
with the building account's meter and that correction was made 6/2015 when the
AMI smart meter was installed. The customer was originally billed a total
of 520 kwhrs from...
8/12/13 to 8/12/15 with the incorrect meter and should have
billed a total of 9824 kwhrs with correct meter. ComEd did not debit any additional
usage when the meter was exchanged to serve correct unit. The account was
reviewed as requested on 12/16/2015 and ComEd cancelled bills from 8/11/15 to
12/10/15 to rebill with regular actual meter readings from the AMI smart meter.
Mr. [redacted]’s account has been billed up to current date with actual data. Based
on these findings an adjustment is not warranted. The customer did setup a
payment arrangement for 12 months with no finance charges.
Hello, Mr. [redacted]A complete and thorough review of your account was conducted and I wanted you to know the following: Our records indicate we received a payment and credited your account in the amount of $48.74 on 2/14/17; however on 2/23/17, your bank returned payment for half of the amount...
($24.37) for non-sufficient funds and therefore, your account was debited $24.37 on 2/23/17. Please note this was not a fee or charge. On 3/22/17, you requested to cancel your electronic funds payment (automatic payment) on your account via the ComEd online convenience center and on 3/28/17, the bank returned payment in the amount of $24.37. On 3/28/17, your account was debited $24.37. Again, this was not a fee, but rather reversing the payment. ComEd does not notify the customer of returned payments. The bank typically notifies their customer in the event a payment is returned.On 4/5/17, we received your payment in the amount of $68.73 which brought your account current. The 4/20/17 bill was issued in the amount of $21.25 due 5/12/17. The current balance is $21.25.We apologize for your inconvenience and if you were treated rudely in any manner. The balance is correct and the account is not due a refund. Thank you.
I
spoke to customer explained findings. The customer provided documentation
showing she did not live at [redacted] from 12/26/14 to 11/23/15. As a
result the $1,754.30 back dated billing charges were credited to account and
late payment charges totaling $111.20 from 12/4/15 to current...
Initial Business Response /* (1000, 5, 2015/06/19) */
Thank you for your inquiry. I have thoroughly reviewed your account and wanted you to know we received your ID Theft Affidavit on 5/27/14 and on 6/6/14 we indicated the Affidavit was not notorized and must re-send the form with a Notary stamp,...
police report, drivers license, Social Security card and proof of residency from 5/18/12 to 10/24/12. If you wish to re-submit the information, you may; however until we are able to review the above documents, no billing adjustments are warranted at this time and you are still responsible for the balance. Thank you.
Your closed and current ComEd accounts have been reviewed.
On 12/21/15, the previous account was closed and the final bill was issued 12/21/15
for service dates 11/15/15 to 12/21/15. The final bill amount was $26.31 due
1/12/16.
Your current account was...
opened 12/17/15. The first bill was
issued 12/30/15 for service 12/17/15 to 12/30/15 and totaled $9.26, due
1/21/16. $26.70 ($26.31 final bill + $0.39 late charge) transferred to the
current account on 1/19/16.
You paid $9.26 via electric fund transfer on 1/21/16.
However, payments are applied towards the oldest debt first, so the payment
went towards the transfer debit ($26.70 transfer debit - $9.26 payment = $17.44
remaining transfer debit).
The second bill was issued 2/1/16 for service 12/30/15 to
2/1/16. You also paid $9.26 via electric fund transfer on 2/1/16. That is why
the second bill states “Thank you for your payment totaling $18.52” in the top
right corner of the bill. The remaining $17.44 transfer debit – another $9.26
payment = $8.18 remaining transfer debit. Again, $9.26 from the previous bill
had not yet been paid, because both payments went towards to oldest debt- the
transfer debit. So $8.18 remaining transfer debit + $9.26 charges from previous
bill = $17.44 + $27.28 current charges = $44.72 due 2/23/16. On 2/2/16, you
paid $44.72 via a [redacted] Credit Card.
Because the three payments have covered total charges owed,
no credits are warranted. The account is now current, with no transfer debit.
The latest bill was issued 3/1/16 for service 2/1/16 to 3/1/16. The current
charges are $24.67 due 3/23/16.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Spoke to Mr. [redacted] and explained that there
was a mixed meter issue at this premise. Mr. [redacted]'s units meter was switched
with the building account's meter and that correction was made 6/2015 when the
AMI smart meter was installed. The customer was originally billed a total
of 520 kwhrs from...
8/12/13 to 8/12/15 with the incorrect meter and should have
billed a total of 9824 kwhrs with correct meter. ComEd did not debit any additional
usage when the meter was exchanged to serve correct unit. The account was
reviewed as requested on 12/16/2015 and ComEd cancelled bills from 8/11/15 to
12/10/15 to rebill with regular actual meter readings from the AMI smart meter.
Mr. [redacted]’s account has been billed up to current date with actual data. Based
on these findings an adjustment is not warranted. The customer did setup a
payment arrangement for 12 months with no finance charges.
Hello, Mr. [redacted]A complete and thorough review of your account was conducted and I wanted you to know the following: Our records indicate we received a payment and credited your account in the amount of $48.74 on 2/14/17; however on 2/23/17, your bank returned payment for half of the amount...
($24.37) for non-sufficient funds and therefore, your account was debited $24.37 on 2/23/17. Please note this was not a fee or charge. On 3/22/17, you requested to cancel your electronic funds payment (automatic payment) on your account via the ComEd online convenience center and on 3/28/17, the bank returned payment in the amount of $24.37. On 3/28/17, your account was debited $24.37. Again, this was not a fee, but rather reversing the payment. ComEd does not notify the customer of returned payments. The bank typically notifies their customer in the event a payment is returned.On 4/5/17, we received your payment in the amount of $68.73 which brought your account current. The 4/20/17 bill was issued in the amount of $21.25 due 5/12/17. The current balance is $21.25.We apologize for your inconvenience and if you were treated rudely in any manner. The balance is correct and the account is not due a refund. Thank you.
I
spoke to customer explained findings. The customer provided documentation
showing she did not live at [redacted] from 12/26/14 to 11/23/15. As a
result the $1,754.30 back dated billing charges were credited to account and
late payment charges totaling $111.20 from 12/4/15 to current...
date were
cancelled
Initial Business Response /* (1000, 5, 2015/06/19) */
Thank you for your inquiry. I have thoroughly reviewed your account and wanted you to know we received your ID Theft Affidavit on 5/27/14 and on 6/6/14 we indicated the Affidavit was not notorized and must re-send the form with a Notary stamp,...
police report, drivers license, Social Security card and proof of residency from 5/18/12 to 10/24/12. If you wish to re-submit the information, you may; however until we are able to review the above documents, no billing adjustments are warranted at this time and you are still responsible for the balance. Thank you.
Hello:
Your closed and current ComEd accounts have been reviewed.
On 12/21/15, the previous account was closed and the final bill was issued 12/21/15
for service dates 11/15/15 to 12/21/15. The final bill amount was $26.31 due
1/12/16.
Your current account was...
opened 12/17/15. The first bill was
issued 12/30/15 for service 12/17/15 to 12/30/15 and totaled $9.26, due
1/21/16. $26.70 ($26.31 final bill + $0.39 late charge) transferred to the
current account on 1/19/16.
You paid $9.26 via electric fund transfer on 1/21/16.
However, payments are applied towards the oldest debt first, so the payment
went towards the transfer debit ($26.70 transfer debit - $9.26 payment = $17.44
remaining transfer debit).
The second bill was issued 2/1/16 for service 12/30/15 to
2/1/16. You also paid $9.26 via electric fund transfer on 2/1/16. That is why
the second bill states “Thank you for your payment totaling $18.52” in the top
right corner of the bill. The remaining $17.44 transfer debit – another $9.26
payment = $8.18 remaining transfer debit. Again, $9.26 from the previous bill
had not yet been paid, because both payments went towards to oldest debt- the
transfer debit. So $8.18 remaining transfer debit + $9.26 charges from previous
bill = $17.44 + $27.28 current charges = $44.72 due 2/23/16. On 2/2/16, you
paid $44.72 via a [redacted] Credit Card.
Because the three payments have covered total charges owed,
no credits are warranted. The account is now current, with no transfer debit.
The latest bill was issued 3/1/16 for service 2/1/16 to 3/1/16. The current
charges are $24.67 due 3/23/16.
Best Regards,
Aarian [redacted]