Comfort Services Heating & Air Conditioning

Issue with estimate and charge on credit card.3/8 Comfort Services came to do the yearly tuneup on my HVAC. I've been using them since 2010. The tech said I needed a new blower notor, that it had life left but I should think about doing the repair. I left an estimate that consisted of a blank piece of paper with a net price at the bottom of $1006.00. No detail. I gave him my credit card and put a deposit of $503 down. After he left, within an hour, I decided to get another estimate and called their office to put a hold on the work. I told them I wanted another estimate. That I was not comfortable moving forward and I didn't trust the technician. They tried to talk me into spreading the payments over 15 months. I didn't want to do that. I was told my card would not be charged. I called back days later when I saw the $503 on my credit card. They said they hard ordered the part. I didn't authorize that nor did I sign anything. No work was done. Just the estimate. I was told they would credit me back but they never have. They've lost a customer - I'll never call them again.Desired SettlementCredit my charge card.More information received from the consumer.please close case. I received a refund.

Price on coupon confusing or deceivingI received a coupon from Comfort Services about AC tune-up. The price on the coupon is $79 per system and I was told the same thing when I called them to schedule an appointment. Today (4/28/2016) two technicians came and did AC tune-up for the cooling system, but I was told to pay $158 because I have two compressor units. Apparently they charge $79 per unit but not per system. I thought system means heating or cooling system. They should have clarified what system means. When I was calling them to schedule service, I was not asked how many cooling units I have and I did confirm with them $79 charge.Desired SettlementI wish they can honor the price put on the coupon, charging $79 instead of $158 for the tune-up on the cooling system.Business Response Comfort Service goal is always to delivery world class customer service. We greatly apologized if $79 per system confused any customer. In the future we will make sure it states " $79 per system/unit". Thanks for your feed back. Consumer Response If I had known it was $79 per unit, I would not have called for the tune-up service in the first place. I want to get $79 back.

If you want to be overcharged, call Comfort Services! They charged almost 1200 to spray two units with water, fill with refrigerant and a so-called service plan. If they cared about customer service, they would refunded my cancelled service plan money. I am sure I will wait forever for a portion of that money even though they didn't mind taking out 300 dollars today.
Call [redacted] instead. They confirmed I didn't need 3 pounds of refrigerant that Comfort Services wanted to charge me for. And they even re-cleaned the units for free! And [redacted] charged 1/3 to do more work than Comfort Services.","neu-1

Very attentive, prompt service from initial phone call until completion of services. [redacted] was extremely professional and knowledgeable. A++++ Service. I highly recommend them if you are needing heating and cooling services in the RDU area.","pos-7

Technician [redacted] was insightful and knew everything about HVAC he recommended future products and services to keep my system running properly. He took the time to show me how to check temperature & humidity levels in my home. [redacted] was the kindest most professional technician I have ever met and is a big asset to this company and because of his wonderful service I highly recommend them. A+++ service.","pos-8

[redacted] did a great job and was extremely nice. We are beyond please with the work he did for us.","pos-10

Comfort Services Heating & Air Conditioning Inc gave us a courteous and speedy response and [redacted] provided excellent service in servicing our air conditioning needs. He explained the problems, discussed our options with us, and listened and responded professionally to questions we had. With [redacted] and Comfort Services, we had a positive experience and we will be recommending them to our family and friends.
Thank you
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The service representative came on time and kept me informed of the progress being made throughout the entire service trip. Although as with ALL companies, he tried to sell me other services, when I declined, he respected my wishes and was polite. ","pos-6