Commonwealth Motors

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response
does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
It was an error between the Manager and Finance RepresentativeThe Manager did not properly communicate with the Financial RepThe vehicle needed to be with a specific company, ** ***, according to the type of purchase (tagged vehicle)If that was the only company I was able to finance the vehicle with, why would my credit be pulled with other companies? The manager also agreed to write a letter to the credit bureau to let them know this was an error but never didIs that common sales practice? Even if the other companies would be able to give me a lower rate, I would not be able to use them, therefore making it unnecessary to pull the credit
Regards,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
It looks like the techs just played a game of process of elimination which ended up resulting in spending money and the vehicle not being fixed.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I can see that whoever responded cares nothing about customer service I am sad to see this person refuses to take any responsibility of the poor services I received from themI am also disappointed that he only responded back to a couple of the complaints with incomplete information This persons response shows me what commonwealth really stands for I will address each of his responses with accurate information:"Mr*** was quoted which he was told and he signed the repair order authorizing this"This person is correct that I got quoted originallyWhich I had no problem withHowever I received a call from there service sales consultant informing me that the service I had will only be $399, and if I want to get the additional work done it would be $for the brakes and between $150-per new tire if I wanted to get new tires from them I advised I would wait on making that decision till after I speak with my wife I then said to the lady, "Its $I owe, because I want to pick the cash up from my bank" Her response, "yes its $399" I have the documents they provided me with the $on it I will scan them in when I get home and show you what I am speaking about This may have been an innocent error, but after all this terrible experience I had I am guessing its just part of their routine The fact this person is calling me a liar tells me he should not be in a sales environment. "Told advisor he needed batteries for key fob at write up, we gave the customer batteries Never mentioned anything about not working or being dead, they would need to be programmed to the vehicle."Please ask this person to pull his cameras When I went to my car I tried both keys and only one worked I explained that to the service group and they told me it would be $dollars Ask him how much it cost to get them programmed I bet it is $because that is what they told me when I went back to them to advise that one key was not working Again this person is calling me a liar saying I never mentioned it being dead, when I certainly did the second I learned about itPlease check the cameras I said it to the girl and the guy They both heard me."WE could not clean the vehicle as the customer wanted it to go to our body shop for an estimate and vehicle came back late and the advisor told the customer we would wash it next visit"I advised the *** team, that after they were done with the work they were doing,which included the cleaning at the end, (when I bought the car it was one of the sales pitches the sales rep was hammering away) At approximately 3:I received a call from the sales rep stating all the work is done, I asked if the driver would be by to pick me up, she said yes and I came down I was not in any rush to get down there. For this person to say that my car came back late makes no sense since I had no expectation as to when my car would be back I also got stuck in the finance office trying to cxl my warranty plan for an hour There was more than enough time for the *** team to do what they say they do, but they did not I have also included a picture Rather than do their complementry cleaning I was left with a dirty plastic wrap around the seat of my car Please see the attached picture"The 10% was applied to the customers bill (see attached Repair order 10%)"The 10% was written it to be applied to my bill, but as I was trying to get to the bottom of the two prices I was given for the 60K service, the tech and sales rep realized they never applied my 10% So on top of all my issues they were going to forget to take the 10% off If I did not question the vs they would not have taken the %offCan the Revdex.com give me another contact to discuss my issues with It is obvious the person that has responded to my complaints does not really care what a bad experience it was for me nor is he going to provide any type of apology If there is a way I can send *** *** an email I would greatly appreciate it.Please note, when I get home from work I will scan the paperwork *** gave me showing the $if this was in error it may have been the reason why the girl quoted me the wrong price over the phone But I am not a liar and I take issue with this person for calling me one several times in his responses
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I am rejecting the business's answer for several reasonsI NEVER in the
last few months that I owned the car made a service appointment with the dealerNeverI have made it clear in my previous statements that I do not take my car to the dealer for service and the only service I would've needed was an oil change so that would've been only one appointment anywayThis Business is lying and it's too bad because they are known for integrity and supposedly taking care of their customers when in fact they left me with a car that was not safe and was not certified and I don't know what else would be wrong with the car at this point or in the coming monthsI never made a service appointment with this dealer except on November 17 when I called to tell them that I was having problems with the brakesAs I said there was a very rude gentleman that spoke to me and suggested that I bring the car in the next dayThat is the only, I repeat only time I ever made an appointment for service with this companyWhen I thought about it and realize the vicious way that the gentleman spoke to me I decided that I did not trust bringing my car in the next day and I left a voicemail stating that I was canceling the appointment for I have never made an appointment nor have I ever not showing up for anything with this businessI would be curious to know what type of service I supposedly made appointments for and what the dates were since I only have owned the car for less than a yearThis business is a scam in the certified guarantee is a misrepresentation of what is being sold to customersNot only that they are liars and refusing to make good on the so called safety check that they supposedly do before they sell a car to a familyAgain I request a refund for an adjusted amount of $for the breaks and I had to have totally replaced on all of the tires because they were completely worn down and again should have been noticed before I put approximately10,000Miles on the carI request that this business show their so called integrity and back up there so called certification of safety and making sure parts are safe and knew before selling their cars by refunding me for the break that I had to buy and are half the price of what they charge
Regards,
*** ***

We have no received the direction of pay from the insurance Company can not release the car without payment. *** faxed it twice last night, once this morning and then emailed it again this morning. We are not bullying we can not release any vehicles with out it being paid for.
Just like any service!

They did not offer to fix the problem for dollars and I had a third party fix the part for (NOT 300) hence why I find this whole this a disgraceYes they gave me a used loaner car which was dirty (and had just been used) and clearly the last one leftI am grateful for the loaner but I think that was the least they could do since they TOLD me to bring the car in and they would do their best to fix it for me free of charge, then they changed their minds, and I was to be responsible for this. I will no longer do business with this company and the fact that they are allowed to inspect their own vehicles should be a crimeClearly nothing will be done about this matter, so I would hope that the Revdex.com will look into this company and how it serves the general public as I do not think they should be trusted
Regards,
*** ***

Customer was given a rotation. There is nothing due to the customer. The only mistake that was made is the Advisor forgot to tell the customer about his brakes which he was offered a free oil change. Nothing is due at this time

WE have never seen *** *** *** * in for service since she bought it back in April We have made several appointments for service to look at the vehicle, which *** *** never shows upWe can not fix or diagnosis a vehicle we have not seen in over months The last appointment made was 1/17/and we offered to look at her brakes at no charge and she never showed up!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** I brought our truck to *** Transmission in Somerville, MA before the work was done at Commonwealth and they told us that our vehicle had a TSB for this issue and did not mention anything about the batteryI was told that the battery was causing the delayed start, which made sense so I agreed to have them change the batteryThe problem continuedI was told that the vacuum lines were causing the lost in pressure, which made sense so I agreed to have them change themThe problem continued$dollars later they tell me it's ANOTHER part that is causing the issue which was about another $300, which I had no issue having them change it but when they told me there was no guarantee that it would fix the issue and that I would have to bring it to *** if it didn't fix the issue that's when I declined the repairI would have been out almost $1,and the truck would have had no difference from when I brought it inI feel that they played process of elimination and still did not get to the bottom of the problem
Regards,
*** ***

Yes, indeed  I signed an invoice without looking, because I was not even told that any information like that was written on that invoice.  The information they wrote makes no sense.  I was told that they information they  mentioned in their reply was on the invoice when  I went the second time.  Why would they ask a client to pay $2,245 to see if there is an issue that can be fixed instead of telling the client that they  can buy a new transmission for the same or very  close price?  instead of keep asking the client for more money?  After I dropped the second time I was asked to pay $1,100 to continue fixing this issue and was told again that this should fix the problem and they were confident just as they told me the first time, but  this time I did not fall for it.  This place has very bad customer service and people should know that all they do is rip off people's money.  They do not play clean.   What if I did that other payment for $1,100 and the problem was still present?  That would total $3,345 and who know much more I would still be spending with this people while I could had solve this by replacing the transmission at any other local repair shop.  I went to the dealer thinking it would had been better, but instead it was worst.  This is really a bad place to take a car for repair.
Regards,
[redacted]

Mr. [redacted] was quoted 589.88 which he was told and he signed the repair order authorizing this (I have attached original repair order signed by customer).  Was never told 399.00 over the phone.  Told advisor he needed batteries for key fob at write up, we gave the customer batteries....

   Never mentioned anything about not working or being dead, they would need to be programmed to the vehicle.  WE could not clean the vehicle as the customer wanted it to go to our body shop for an estimate and vehicle came back late and the advisor told the customer we would wash it next visit (see attached not in system of this) The 10% was applied to the customers bill (see attached Repair order 10%)

[redacted] and [redacted],     This process has gone on for over a week and started with a signed purchase and sale which admittedly, was $300 over the internet price that included incentives you do not qualify for.  This price was on paper $300 over but did include the cost...

of a remote starter which put us below the price, [redacted] incentives for Military and recent college grad are in the internet price.     Your ([redacted]) first visit back to us was to discuss about wanting a new 2017 [redacted], which is not released, this conversation ended with a call later in the day where we tried to keep your deal together by offering an additional $382 to get you to the internet price including the remote starter.  At this point we received your agreement with the deal and had the remote start installed and expected to continue with your purchase. We informed you at this point if you cancelled we would have to keep a portion of your deposit for the cost of the remote starter.       The following day [redacted] came in as expected to go over the numbers with [redacted], who was back from his day off.   Your discussions with [redacted] were about a competing dealer who had an internet advertisement for a price which you said you were going to visit.  [redacted] recommended you go visit this dealer to get their price.  You called about 1:45pm on Thursday and told [redacted], ‘you were right, they couldn’t do that price’, and that you would be in around 3pm to pick up the vehicle.  At this point your sales person rushed to get your vehicle ready for delivery and pushed back another customer to try and accommodate you.  At 3pm you did not show up and instead an agent from your credit union tried to call and tell us you were not buying the vehicle.  Unfortunately, they are not on any of the paperwork and we could not discuss with them.  Not sure if you know but they work for referral fees from dealerships to steer you towards them getting a commission.       You came in on a recommendation of a family member who is an employee and we did everything possible to keep this deal together and keep you happy and our valued employee as well.  After repeated approvals from [redacted] after we gave more each time an honest response that you wanted a different vehicle would have solved all of this back and forth and malcontent from both parties.  [redacted], you run a business and try to keep your customers happy. I am sure when you do everything possible and get a customer to agree that they were happy with a deal and then go back on it, you would be upset to.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[The sales person said they would bring the key to exchange it with us and we only asked for one oil change for the inconvenience.  This dealership is not telling the truth.  We were waiting for the sales person to bring it to the house because we have the key to another car.  Is our time not worth something?  We did not make the mistake. I don't feel like what we are asking for it inappropriate.]
Regards,
[redacted] And [redacted]

Our Nissan Master Technician went through this vehicle and could not find anything wrong with it.  We strive on our professionalism here at Commonwealth Motors.  Good luck with your Appointment on Thursday!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I understand that there is nothing in writing to support this but as a customer service organization, I would hope that you would understand how frustrating this is for a consumer especially since I went back to Commonwealth [redacted] for a second deal.Shame on me for trusting that I was in good hands.  I should have known better that nothing that good could ever be true. 
Regards,
[redacted]

To start at the beginning; when we first initially inspected the vehicle and further scanned modules to locate failure codes 3876 power management vehicle electric system under voltage and 2c57 charging pressure control plausible low pressure. The first failure code found 3876: Tech had begun to...

inspect charging system as both experience and diagnostic flow chart advises, The charging system checked out good with no parasitic draws and alternator holding 14.6 volts while under load. The battery was then tested through what’s called a Midtronics test which tests the battery and alternator while undergoing different types of loads that a vehicle typically endures while driving. The Midtronics test, has  reiterated the Alternator charging as designed and concluded the Battery having low voltage and unable to fully accept charge. Once the battery was replaced the failure codes were cleared and vehicle road tested. Check engine light returned within road test. Scanned modules again to find failure code 2c57 charging pressure control plausible low pressure. The drivability concern is an under boost condition upon full throttle.  At this point is when our tech began to search for vacuum leaks; finding vacuum leaks from damaged breather lines, and vacuum hoses from solenoid to intake, from air pump to positive crank case (valve cover) and detached cracked hose from solenoid to waste gate diaphragm. Tech has repaired damaged breather lines and vacuum hoses, the repair necessary to determine if further diagnostics were  needed. When repairing vacuum hose from air pump to positive crank case, tech further found crank case (valve cover) leaking oil into air intake hose. All the vacuum hoses and valve cover leaking oil into air intake hose are all concern to cause low pressure. The extended warranty authorized us to replace the valve cover. Once the valve cover, air intake tube and air filter were additionally replaced tech again cleared failure codes. Again vehicle driven to find failure returned at open throttle, for low pressure as well as multiple misfire codes. Tech has then taken vehicle to our ** store where the shop foreman (a former [redacted] tech) was able to perform system relearn with [redacted] factory computer. This is when the failure code stayed cleared for 40 miles with no further extended crank condition  following the Servo Motor relearn. Once engine was shut off and restarted the same failure code returned. Initially my tech thought to replace the servo motor only due to the fact that after the relearn was performed on this module the failure stayed out for so long. Unfortunately the extended warranty company doesn’t cover the repair and we are uncomfortable proceeding with your authorization. Once the returned the vehicle to us our tech has then scanned system to verify same failure code, same condition present. Inspected the reading from servo motor to find accurate with no concern or request to replace. My tech has spent endless hours with testing, inspecting and networking to determine resolution to this low pressure failure. He has multiple times smoke test system to find waste gate actuating, if the waste gate was still a condition of restricted function, there would be vapor exiting the exhaust tail pipe, which there is not. Tech has consulted with top [redacted] technicians and forums, all describing the failure code 2c57 low pressure with vacuum leaks from hoses specifically at crank case and further notes if unattended vacuum leak for a period of time could cause internal boost control solenoid internal failure, most times not present until after extended road test or drive time once vacuum leaks repaired. This description is much the same as we are experiencing with the vehicle. We contacted extended warranty company for approval and they declined as component is not a listed covered item. The last attempt at resolution would be to replace the boost control solenoid, again this recommendation is only based on [redacted] master tech’s experience and forums. Unfortunately again the extended warranty company will not cover. Customer has declined this repair.  Other than the final recommended repair to replace the boost control solenoid, this is as far as we are willing to proceed  with vehicle diagnostics. The money spent thus far for repairs was definitely required  to follow diagnostic flow chart to resolve vacuum loss. Any money spent moving forward would have  no guarantees and unethical for us to continue without our full disclosure. . In order to diagnose a low pressure condition it is required to eliminate any and all vacuum leaks. Once the vacuum leaks were repaired and after having a certified former [redacted] technician at our  ** Dealer, we have determined the vehicle to require further factory diagnostics by a current [redacted] repair facility       [redacted] Service Manager

Once again, we must reiterate that sending credit applications to different banks to obtain the best rate possible for a customer is standard industry practice. Doing this should not affect a customer’s credit score unless they are marginal or below average credit risks. The reason for sending to different banks is because most have their own scoring system and consequently we see quite a variation in rates and approvals. In answering his last question….there is no way we would know what rate the other banks would offer unless we submitted the application to them as we normally do with every transaction.     The credit bureau would not accept a letter from us.

This is standard business process to send credit application to multiple banks to get the  best financing for our customers.  It is the normal course of doing business.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]