Commonwealth Motors

On Nov 10 2017 Mr. [redacted] came to Commonwealth Motors, he got here approx. 1:30 in the afternoon.  Agreed on a sales price of $12,978 plus his 2011 [redacted] (with nearly 200K miles on it) other details were a total of $2,500 down payment and payments at $436 per month, this includes...

us paying off his trade.  He gave us a credit card payment of $2500 at 2:24.  He was in a good mood following this agreement.  Our Finance manager did a brief interview with Mr. [redacted] and he went on his way.  On Nov 11 around noon Mr. [redacted] came in and was apparently combative with Mr. [redacted] the finance Manager and was reassured that we could have the deal finalized that he agreed on.  Mr. [redacted] was still combative and made threats at our Sales desk area.  Came up to Mr. [redacted] and told him he would like to cancel the deal and we had better give him his deposit back.  Also asked for MR. [redacted] business card.  We asked Mr. [redacted] to lower his voice please and exit the showroom as he was being unreasonable and disruptive in the showroom.  Mr. [redacted] was asked to leave again or we would call the police.  Mr. [redacted] stepped outside and was talking to Mr. [redacted], finance Manager, who urged him to leave and stop making threats.  Mr. [redacted] finally left and came back later to meet with Mr. [redacted] & Mr. [redacted] and he was advised to take delivery of his vehicle on the vehicle he signed and agreed upon.  Mr. [redacted] said he would think about it and then left.  Mr. [redacted] called the following morning and said he was going to cancel the deal and agreed that the dealership was free to retain his deposit!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
At this time, I think it would be better if Commonwealth mailed me the key and I can mail the key to them.  This dealership has lied and treated me as a woman very inconsiderate. I understand it has been a year as I was waiting for the sales person to contact me when he was in the area.  I will priority mail the key to them.  I want people to know how they treat women and will be sure to tell my friends and co-workers! I would also like the dealership to remove me from their mailing list. 
Regards,
[redacted] And [redacted]

[redacted],     This process has gone on for over a week and started with a signed purchase and sale which admittedly, was $300 over the internet price that included incentives you do not qualify for.  This price was on paper $300 over but did include the cost of a remote starter which put us below the price, [redacted] incentives for Military and recent college grad are in the internet price.     Your ([redacted]) first visit back to us was to discuss about wanting a new 2017 [redacted], which is not released, this conversation ended with a call later in the day where we tried to keep your deal together by offering an additional $382 to get you to the internet price including the remote starter.  At this point we received your agreement with the deal and had the remote start installed and expected to continue with your purchase. We informed you at this point if you cancelled we would have to keep a portion of your deposit for the cost of the remote starter.      The following day [redacted] came in as expected to go over the numbers with [redacted], who was back from his day off.   Your discussions with [redacted] were about a competing dealer who had an internet advertisement for a price which you said you were going to visit.  [redacted] recommended you go visit this dealer to get their price.  You called about 1:45pm on Thursday and told [redacted], ‘you were right, they couldn’t do that price’, and that you would be in around 3pm to pick up the vehicle.  At this point your sales person rushed to get your vehicle ready for delivery and pushed back another customer to try and accommodate you.  At 3pm you did not show up and instead an agent from your credit union tried to call and tell us you were not buying the vehicle.  Unfortunately, they are not on any of the paperwork and we could not discuss with them.  Not sure if you know but they work for referral fees from dealerships to steer you towards them getting a commission.      You came in on a recommendation of a family member who is an employee and we did everything possible to keep this deal together and keep you happy and our valued employee as well.  After repeated approvals from [redacted] after we gave more each time an honest response that you wanted a different vehicle would have solved all of this back and forth and malcontent from both parties.  [redacted], you run a business and try to keep your customers happy. I am sure when you do everything possible and get a customer to agree that they were happy with a deal and then go back on it, you would be upset to.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  Before I brought the car I asked if there is going to be a storage fee and they said no, when I went to pick up my car yesterday to take it to another shop that was the first time I heard there was going to be a storage fee, this people are scamming the consumers I was was never told there was going to be a storage d
 
Regards,
[redacted]

Obviously they will never accept that they  are a bunch of liers and rip off. The paper I was giving to sign was folded and I could not see what was written.  All I saw was the  price I had to pay.  When I came back with the same issue the guy removed the staples of the copy I was giving and asked me if I read what was written.  It certainly showed as they are used to do this to clients.  As soon as I gave him the receipt or invoice documents copy which were stapled and folded as I was giving, he unstapled it and went directly to show me what was written.  I made a big mistake in trusting this people or maybe they just know how to take advantage of people when they see they are in desperate moments as I was, but certainly they lost another client, because of their bad service and lack of honesty.My question is simple  Didn't [redacted] tell me this:  "I am very confident that the repair being done will solve the issue"Was that a true statement or not?
Regards,
[redacted]

In response to the alleged complaint filed by Mr. [redacted].  I have enclosed a copy of his initial email to us stating he lost his job and my ensuing email reminding him that he signed all paperwork for the vehicle and legally owned it.