Commonwealth Motors

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my...

issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The refund check was cut 8/31/17 for Mr. [redacted].  Who was supposed to pick up the check.  Our refund policy is 21 days, but we cut him his check with in 11 days. Attached is a copy of the check and I am putting it in a [redacted] to him today tracking#[redacted]

As We have already Explained to Consumer Affairs and the 30 plus emails between [redacted], [redacted] Sales Manager and Mr. [redacted], There is no discrepancy in the totals Mr. [redacted] was Charged.  I have enclosed the Purchase and Sales agreement he signed and his finance contract, which I also...

sent to Consumer Affairs.  As I explained to consumed affairs if Mr. [redacted] would like to come in and speak with a finance manager we can go over the numbers which he already ok and signed for! Mr. [redacted] new from day one that the numbers given to him we lease payment numbers.  Mr. [redacted]'s math in complaint does not add up, but again if he would like to come down to the dealership a finance manager can go over the numbers again with him

Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. well the first time I went service guy he was rude with me and made me feel like I was crazy well I din't believe his judment on the noises  good thing he invite one of the managers and he heard what I heard.plus my salesman was trying to talk to the sales manager and he saids that was out of his hands what kind of service is that,well cause I alredy register the car on my name they don't care and also they warning m that the sales manager is not nice if I want to speak with him I have to wait until he has time.that's why I have been upset not rude cause they don't care is not rules for them after you buy a car that I choose thinking was a nice working car,if I knew I will have all this problems I weren't buy it.any way I have an appoitment in another service center on thurday 11/03/16 and I will send the report of the issues.it has lots of noise and vibration power sterring and very bad suspension they make lots of noise.they will look for things to get away with bad service and bad costumer service they don't care after you buy .thank you
Regards,
[redacted]

On Nov 10 2017 Mr. [redacted] came to Commonwealth Motors, he got here approx. 1:30 in the afternoon.  Agreed on a sales price of $12,978 plus his 2011 [redacted] (with nearly 200K miles on it) other details were a total of $2,500 down payment and payments at $436 per month, this includes us paying off his trade.  He gave us a credit card payment of $2500 at 2:24.  He was in a good mood following this agreement.  Our Finance manager did a brief interview with Mr. [redacted] and he went on his way.  On Nov 11 around noon Mr. [redacted] came in and was apparently combative with Mr. [redacted] the finance Manager and was reassured that we could have the deal finalized that he agreed on.  Mr. [redacted] was still combative and made threats at our Sales desk area.  Came up to Mr. [redacted] and told him he would like to cancel the deal and we had better give him his deposit back.  Also asked for MR. [redacted] business card.  We asked Mr. [redacted] to lower his voice please and exit the showroom as he was being unreasonable and disruptive in the showroom.  Mr. [redacted] was asked to leave again or we would call the police.  Mr. [redacted] stepped outside and was talking to Mr. [redacted], finance Manager, who urged him to leave and stop making threats.  Mr. [redacted] finally left and came back later to meet with Mr. [redacted] & Mr. [redacted] and he was advised to take delivery of his vehicle on the vehicle he signed and agreed upon.  Mr. [redacted] said he would think about it and then left.  Mr. [redacted] called the following morning and said he was going to cancel the deal and agreed that the dealership was free to retain his deposit!

This is the Exact email my General Sales Manager, [redacted] sent to customer "[redacted], On behalf of the dealership and acting with the complete authority to do so,  I am letting you know that Commonwealth Motors will not be held responsible for ANY of the charges as presented in your...

End of Lease Liability Statement.  I have researched your entire deal and there is absolutely NOTHING in writing that states that Commonwealth Motors will be covering your excess mileage charges, your excess wear and use, the taxes on the excess wear and use or the property taxes that you owe on the vehicle.  You are fully responsible for the total amount due to [redacted]. There is no detail that we  consider to be too small to put on a sales contract.  We make certain that every “i” is dotted and every “t” is crossed,  every time.  This is done not only to protect the dealership but also to protect our clients.  When we sell a $15 pinstripe it is written on the sales contract.  For any client to claim that we promised $2,595.55 in reparations and have no written contract stating this  is beyond belief. Again, Commonwealth Motors bears no responsibility in this matter. Sincerely, [redacted]GSM[redacted]’s Commonwealth Motors

We offered to bring the Key to the customer they told the Sales Manager they did not want the sales person delivering to their houseThey were not inconvenienced they did not even know they had the wrong Key, the sales person noticed you had the wrong key and offered to deliver it Customer deniedAgain the customer can swap out the wrong key with their spare key any time at Commonwealth KiaThis was over a year ago!

We did not offer to fix the vehicle at no Charge again as the vehicle has no warranty with 135K plus mileage on it! We offered to match the price quote he received of $300 to fix the [redacted]! The loaner he received was a Managers Demo vehicle, because [redacted] was already gone and could not get him a loaner!  We did not owe Mr. [redacted] a free vehicle to use for the weekend and then they did not even get it fixed at Commonwealth.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
They failed to told me if I decide not to fix the car there that I was going to get charge for storage , they told me that when I went to pick up the car  
Regards,
[redacted]

This 2005 [redacted] was sold to [redacted] with 135,615 on it on 8/12/15. They had it towed in after breaking down. They were told the vehicle does not have any warranty on it so they would have to pay out of pocket for any repairs. We gave them a loaner car for 3 day no...

Charge to use because it was late on a Sat. evening when they had it towed in and [redacted] was closed (free of charge). They were quoted a discounted price for the repair of $450. When they came in Monday to have their vehicle towed outthey said our pricing was outrageous and they had a price quote of $300. We offered to do the work for the $300 and they declined.  WE do not owe a refund of 150.00 as the vehicle is not under warranty!

Our response is still the sameIn response to the alleged complaint filed by Mr. [redacted].  I have enclosed a copy of his initial email to us stating he lost his job and my ensuing email reminding him that he signed all paperwork for the vehicle and legally owned it.

The Service Manager has driven the vehicle with the customer and there is nothing wrong with the vehicle.  She has been very rude when coming in and dealing with our staff!

Mr. [redacted] was fully explained the Services needed  on the phone and was also written on the Repair order that he signed.  This is no refund is due to the customer as these repairs were needed  on his 2006 [redacted] with 178k on it!

As long as I am getting my money back I am good. Hope it should no be like last time when I was told that I will get refund but it never happened.Regards, [redacted]

Initial Business Response /* (1000, 5, 2016/12/08) */
Contact Name and Title: [redacted] - Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@statefarm.com
The policy Mr. [redacted] is referring was canceled the same day as all of his other four policies. My office had entered a...

change into our system to update Mr. [redacted]'s mailing address, however that changed was not processed by our home office before the cancelation was processed. Therefore, the cancelation notice and refund were sent to the wrong address. We have stop paid that check and reissued him a new check to the correct address. Mr. [redacted] is correct that he called and asked to speak to me while I was with a client, therefore I had the account representative he had worked with from the beginning of his time with our agency return his call and resolve the issue. His refund check has already been processed mailed to the correct address. I have personally called and left a message for Mr. [redacted] to explain the situation, but I have not heard back from him at this point.
Initial Consumer Rebuttal /* (2000, 7, 2016/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund check arrived today 12/9/2016 my wife verified the check was a good check and not a previous issued cancelled check. [redacted] confirmed the check was good.

Repairs were not done here, special wheels (after Market), not factory, which [redacted] and [redacted]  are listed as authorized  repair facilities for these wheels. We did no damage and we are not responsible, as he has been told

I have attached the RO with the 10% discount I circledHe requested batteries for key FOB which we replaced did not know they died unless he tells us so then it needs to be programmed to his vehicleWe offered to clean the vehicle next time as we ran out of time as it went to the body shop for an estimate We quoted Him $599 no one called back and said $399 (he signed the RO to authorize 599 to fix his vehicle)There is no refund required!

Customer was told is would be two weeks before we could get him in.  Commonwealth paid for tow.  Customer decided to pull the vehicle and bring somewhere else and was told there would be a storage fees if your not fixing your car here!  Was told multiple times this an was aware of the...

storage fees when he decided to bring his vehicle to another shop!

On Nov 10 2017 Mr. [redacted] came to Commonwealth Motors, he got here approx. 1:30 in the afternoon.  Agreed on a sales price of $12,978 plus his 2011 [redacted] (with nearly 200K miles on it) other details were a total of $2,500 down payment and payments at $436 per month, this includes...

us paying off his trade.  He gave us a credit card payment of $2500 at 2:24.  He was in a good mood following this agreement.  Our Finance manager did a brief interview with Mr. [redacted] and he went on his way.  On Nov 11 around noon Mr. [redacted] came in and was apparently combative with Mr. [redacted] the finance Manager and was reassured that we could have the deal finalized that he agreed on.  Mr. [redacted] was still combative and made threats at our Sales desk area.  Came up to Mr. [redacted] and told him he would like to cancel the deal and we had better give him his deposit back.  Also asked for MR. [redacted] business card.  We asked Mr. [redacted] to lower his voice please and exit the showroom as he was being unreasonable and disruptive in the showroom.  Mr. [redacted] was asked to leave again or we would call the police.  Mr. [redacted] stepped outside and was talking to Mr. [redacted], finance Manager, who urged him to leave and stop making threats.  Mr. [redacted] finally left and came back later to meet with Mr. [redacted] & Mr. [redacted] and he was advised to take delivery of his vehicle on the vehicle he signed and agreed upon.  Mr. [redacted] said he would think about it and then left.  Mr. [redacted] called the following morning and said he was going to cancel the deal and agreed that the dealership was free to retain his deposit!