Condor Capital Corp

Complaint has been received and closed with explanationResponse has been provided to consumer by mail and to the Revdex.com as well via email

We have received a copy of the complaint provided to the Revdex.comFirst and foremost, we would like to apologize for any inconvenience that you may have experienced with respect to your loan financed by Condor Securitization TrustWe take all customer complaints very seriously and
we thank you for the opportunity to address your concerns regarding the handling of your auto loan.Upon review of your complaint, it is our understanding that an error took place when processing your September paymentAfter reviewing the account, we can confirm an error occurred enabling the system to deduct three payments instead of oneFor this inconvenience we sincerely apologizePlease be assured this was not a purposeful action, with any benefit to our company, nor a repeat occurrence at Condor Securitization TrustAlso please note that standard processing for all financial institutions is 3-business daysThis important time window allows for confirming funds on both ends, internal processing, and maintains your account accuracy moving forward.The two unscheduled payments were refunded to your account on 10/5/The $overdraft fee credit is processing currentlyYou should receive a check to the address above, within 7-business daysAdditionally, as a gesture of goodwill, we have waived late fee charges, totaling $The amount currently due for October is now reduced to $354.78.Should you have additional questions, please feel free to contact our office at ***; Monday-Friday from 6:00AM-7:00PM (PST), and Saturdays from 7:00A- 12:00PM (PST)

Dear *** ***,
We have received a copy of the complaint provided to the Revdex.comFirst and foremost, we would like to apologize for any inconvenience that you may have experienced with respect to your loan financed by Condor Securitization TrustWe take all customer
complaints very seriously and we thank you for the opportunity to address your concerns.Upon review of your complaint, it is our understanding that you are unhappy with the collection calls have been receivingCollection calls automatically begin anytime there are outstanding charges on an accountTo help clarify why you have received calls over the life of this loan, we have included a copy of your payment history to the accountYou will note that although account payments are due on the 3rd of every month, most months reflect payment received between the 21st and the 25thThis delay results in a late fee for the month, as well as supportive reminder calls until the account is brought current.Additional information you may find helpful in understanding your account status, is that when a Condor account is past due, payments made will first accommodate past due principal and interest, then currently due principal and interest, before finally paying any late feesYour significant $1,payment received 5/25/did not pay off the late feesBecause your principal and interest are current to date, the account shows days past-dueBecause the late fees remain unpaid, a past-due balance is still owed, and supportive reminder calls have continuedWe hope this helps clarify the calls you receive.Your next payment is due on 10/3/2016, in the amount of This amount covers months of unpaid late fees, as well as the remaining portion of the October principal and interestIf the balance is paid after your grace period, it will incur a late fee.If you have any further questions, one of our helpful Loan Advisors would be glad to review the account live with you, or help process a paymentWe can be reached at ***; Monday-Friday from 6:00AM-7:00PM (PST), and Saturdays from 7:00A- 12:00PM (PST)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have made payments on time and in the amount of $for the past years on time and never missed a payment No one told me that my car would be repossessedI was under the understanding from your company that if I continued to make payments on time I would be able to keep my car I made sure my payment were on time in order to keep my vehicle Now I am being told I need to pay $plus the towing and storing fees and if I continue to make voluntary payments I will be able to keep my vehicle My concern is that this information was not communicated to me before the towing and I am not sure why I have to pay $1595, towing expense and storage fees I am concerned that if I pay this amount this situation may happen again I have lost trust in your company policyYou have not sent me anything in writing regarding the $This amount was communicated by telephone the same as when I was told if I made payments on time I would be able to keep my car regardless of the bankruptcy I had years ago I am sorry but I am not trusting your communication via telephone When I called customer service they were unprofessional and would not direct my call to a supervisor I am very disappointed in how I was treated and the non communication your company has with customers
Regards,
*** ***

Dear *** ***,We have received a copy of the complaint provided to the Revdex.comFirst and foremost, we would like to apologize for any inconvenience that you may have experienced with respect to your loan financed by Condor Securitization TrustWe take all customer
complaints very seriously and we thank you for the opportunity to address your concerns regarding the handling of your auto loan.Upon review of your complaint, it is our understanding that you feel your vehicle was wrongly repossessed during your filed bankruptcy, and done so without proper notice.Upon review of your account, we show your filed chapter and bankruptcies recorded as dismissed as of 5/16/(2) Right to Cure letters were mailed to you immediately following, which detailed the account delinquency and amount required to bring the account currentA copy of the letter and both signed certified mail receipts are included with this responseWe show multiple conversations discussing the debt as wellTwo conversations on 5/19/note the delinquent status of the account was given, as well as the dollar amount required to stop repossession, or pending full escalation, the sale of the vehicle.(2) Notice of Intent to Sell letters were mailed to you 5/20/and 5/25/We were able to postpone vehicle sale after receiving the returned Extension Request form, which had been included with those mailingsUnfortunately, full payment was not received by the date specified, and the vehicle was released to sale.Per your request a copy of all payment history to the account has been provided with this responseYou will find that the account first fell behind in Spring 2014, when the April payment was returned, and the account not brought current after.Should you have additional questions, please feel free to contact our office at ***; Monday-Friday from 6:00AM-7:00PM (PST), and Saturdays from 7:00A- 12:00PM (PST)

We have received a copy of the complaint provided to the Revdex.comFirst and foremost, we would like to apologize for any inconvenience that you may have experienced with respect to your loan financed by Condor Securitization TrustWe take all customer complaints very seriously and we
thank you for the opportunity to address your concerns regarding the handling of your auto loan.Upon review of your complaint, it is our understanding that an error took place when processing your September paymentAfter reviewing the account, we can confirm an error occurred enabling the system to deduct three payments instead of oneFor this inconvenience we sincerely apologizePlease be assured this was not a purposeful action, with any benefit to our company, nor a repeat occurrence at Condor Securitization Trust.Also please note that standard processing for all financial institutions is 3-business daysThis important time window allows for confirming funds on both ends, internal processing, and maintains your account accuracy moving forward.The two unscheduled payments were refunded to your account on 10/5/The $overdraft fee credit is processing currentlyYou should receive a check to the address above, within 7-business daysAdditionally, as a gesture of goodwill, we have waived late fee charges, totaling $The amount currently due for October is now reduced to $354.78.Should you have additional questions, please feel free to contact our office at ***; Monday-Friday from 6:00AM-7:00PM (PST), and Saturdays from 7:00A- 12:00PM (PST)

We have received a copy of the complaint that you have provided to the Revdex.comFirst and foremost we would like to apologize for any inconvenience that you may have experienced with respect to your auto loan financed by Condor Securitization Trust.Upon review of your complaint
details it is our understanding that you feel that you have paid your auto loan financed by Condor Securitization Trust in full however, you are being asked to pay an additional amount that you feel is not owed.Attached is a copy of your original loan agreement between yourself and Condor Securitization Trust for the financing of your Chevrolet Aveo, the loan agreement was signed on 6/16/Upon review of your account details we have determined that the maturity date set forth in your loan agreement is 6/19/2019, which is approximately months into the future.Please keep in mind that the current interest rate on your loan is 16.90% with a total amount financed to you of $16,According to your payment history which we have attached for your review, you have made a total of payments which total a dollar amount of $10,This means that without considering your interest rate of 16.90%, you still owe approximately $5,on your loan.As stated in the letter of guarantee you received, the payoff amount prior to the insurance claim was for the amount of $12,If you subtract the insurance payment of $6,071.56, your account has a deficiency balance of $6,that of which is your responsibility to continue paying.Should you have additional questions, please feel free to contact our office at ***Our office hours are Monday through Friday from 6:AM to 7:PM (Pacific Standard Time) and on Saturday from 7:AM to 12:PM (Pacific Standard Time).You may also speak directly with Complaint Resolution Specialist *** ***She is a member of our Complaint Resolution Department and has been made aware of your correspondenceWe appreciate your business and look forward to coming to an understanding with you soon.Sincerely, Complaint Resolution Department Condor Securitization Trust

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*** ** *** Dear *** ** ***, We have received a copy of
the complaint provided to the Revdex.comFirst and foremost, we would like to apologize for any inconvenience that you may have experienced with respect to your loan financed by Condor Securitization TrustWe take all customer complaints very seriously and we thank you for the opportunity to address your concerns regarding the handling of your auto loan Upon review of your complaint, it is our understanding you are experiencing challenges making electronic payments to your Condor Securitization Trust accountOur records also indicate the returned payments were not caused by insufficient funds, rather, the account number entered was one digit off from previous successful payments In order to better assist you with your account, and process payments with a dedicated service representative please feel free to contact our office at 888-986-Our office hours are Monday through Friday from 6:AM to 7:PM (Pacific Standard Time) and on Saturday from 7:AM to 12:PM (Pacific Standard Time) Sincerely, Complaint Resolution Department Condor Securitization Trust

Dear, *** ** ***,
We have received a copy of the complaint that you have provided to the Revdex.comFirst and foremost, we would like to apologize for any inconvenience that you may have experienced with respect to
your auto loan financed by Condor Securitization TrustWe take all customer complaints very seriously and we thank you for the opportunity to resolve your concerns regarding the handling of your auto loan.
Upon review of your complaint details received on 6/9/16, it is our understanding that you are concerned with the fees you are being charged with and you claim that you were not aware of the transition of your account to a different stateA welcome packet was sent on 9/10/which included all changes that were made such as, the new payment address and other contact informationEnclosed, we have attached a copy of the sent welcome packet for your convenience
Per the terms of your contract, your payments are due on the 27th of every monthPlease be advised, any late or partial payment is subject to additional feesFor your convenience, the contract has been attached as well
As of the date of this letter, your account is days past due in the amount of $2,992.09, which is why we initiated the repossession of your vehicleSince the maturity date has passed, in order to satisfy the lien and avoid repossession you must cure the delinquency in full with a payment via certified fundsEnclosed you will find a copy of your payment history that reflects several missed payments beginning May If you have supporting documentation that a missed payment was in fact paid, please send in the documents for further investigation
Again we apologize if you feel that your auto loan has been mishandled, we would like to assure you that we will take any steps necessary to bring closure to your uncertainty and resolve your concerns so that you may have peace of mind with respect to the financing of your auto
Should you have additional questions, please feel free to contact our office at ***Our office hours are Monday through Friday from 6:AM to 7:PM (Pacific Standard Time) and on Saturday from 7:AM to 12:PM (Pacific Standard Time)
Sincerely,
Complaint Resolution Department
Condor Securitization Trust

I read over what their response was and if they have that conversation then they also should have the one where the rep stated after taking my payment via phone that the payoff amount would be taken out later that afternoonAlso he did not tell me the payment via my checking account would take 2-daysAs my last payment to them was done via my checking account and taken out the same day I also will send the recorded messages I have where they admit their mistakeRegardless if I was behind or not if the agreement was for me to pay the payoff amount which I did, it is not my fault they didn't take it out which leads me to believe they already had planned to come an repossess my vehicle that next day period.I will send the recordingsAlso the fact that I requested paperwork prior to show my payoff amount and was denied even after they repossessed it I requested paperwork showing what amount I could pay to get my car back and was denied I also have that on recordI find it funny that I have only recently received any type of paper work after I have filed complaintsI know I will not see my car again and the fact that no one seems to see the wrong in this bothers me very muchSo what will the resolution be to this situation, I am still waiting to see.
*** ***

This company was shut down in New York for fraudulent activity!! Never wad told that my loan was transferred to the CA company and they repossessed my vehicle..after paying over $20,in on time paymentsNevet was contacted by anyone from this companyHad to call the local police to find out was going on! These people need to be stopped immediately! They are scammers!

Dear *** ***,We have received a copy of the complaint provided to the Revdex.comFirst and foremost, we would like to apologize for any inconvenience that you may have experienced with respect to your loan financed by Condor Securitization TrustWe take all customer complaints
very seriously and we thank you for the opportunity to address your concerns regarding the handling of your auto loan.Upon review of your complaint, it is our understanding that you feel your vehicle was wrongly repossessed during your filed bankruptcy, and done so without proper notice.Upon review of your account, we show your filed chapter and bankruptcies recorded as dismissed as of 5/16/(2) Right to Cure letters were mailed to you immediately following, which detailed the account delinquency and amount required to bring the account currentA copy of the letter and both signed certified mail receipts are included with this response.We show multiple conversations discussing the debt as wellTwo conversations on 5/19/note the delinquent status of the account was given, as well as the dollar amount required to stop repossession, or pending full escalation, the sale of the vehicle.(2) Notice of Intent to Sell letters were mailed to you 5/20/and 5/25/We were able to postpone vehicle sale after receiving the returned Extension Request form, which had been included with those mailingsUnfortunately, full payment was not received by the date specified, and the vehicle was released to sale.Per your request a copy of all payment history to the account has been provided with this responseYou will find that the account first fell behind in Spring 2014, when the April payment was returned, and the account not brought current after.Should you have additional questions, please feel free to contact our office at ***; Monday-Friday from 6:00AM-7:00PM (PST), and Saturdays from 7:00A- 12:00PM (PST)

[redacted]
[redacted]
Dear [redacted],
"margin-bottom: 0.0001pt;">We have received a copy of the complaint that you have provided to the Revdex.comFirst and foremost, we would like to apologize for any inconvenience that you may have experienced with respect to your auto loan financed by Condor Securitization TrustWe take all customer complaints very seriously and we thank you for the opportunity to resolve your concerns regarding the handling of your auto loanUpon review of your complaint details it is our understanding that you expressed concern about the information provided to you regarding your accountPer our notes, it appears that you called in on 5/18/with concern over your accountAs of that date, you were informed that you were days past due and that your account was already delinquent causing your vehicle to be at risk for repossessionThe representative you spoke with helped you understand how the more payments you send in the quicker you can get your account current, however there was never a guarantee stated that making a payment of $would insure that your vehicle was safe from repossessionThe representative you spoke with did so kindly inform you of suchAgain we apologize if you feel that your auto loan has been mishandledShould you have additional questions, please feel free to contact our office at [redacted]Our office hours are Monday through Friday from 6:AM to 7:PM (Pacific Standard Time) and on Saturday from 7:AM to 12:PM (Pacific Standard Time)We appreciate your business and look forward to coming to an understanding with you soon

Dear [redacted],We have received a copy of the complaint that you have provided to the Revdex.com. First and foremost we would like to apologize for any inconvenience that you may have experienced with respect to your auto loan financed by Condor Securitization Trust.After thoroughly reviewing your complaint, it is our understanding you are not satisfied with the response provided to you.Please be informed that per your loan contract, your payments are to be made on the 23" of every month for the amount of $399.97 starting 5/23/2013. As stated in your contract, your account is subject to additional fees if payments are not received within the terms. Be aware that for every returned payment, there is also a fee for insufficient funds. Per your payment history, there were numerous returned payments and frequent late payments as well. Although you made additional payments, these were applied to any previous past due balances and or fees accrued first and any remaining balance went towards your next upcoming billing. As previously explained, the payment we received on 4/15/2016 for the amount of $889.91 was applied to the months of November, December, and partial of January of 2016.Should you have additional questions, please feel free to contact our office at [redacted]. Our office hours are Monday through Friday from 6:00 AM to 7:00 PM (Pacific Standard Time) and on Saturday from 7:00 AM to 12:00 PM (Pacific Standard Time).You may also speak directly with Complaint Resolution Specialist [redacted] She is a member of our Complaint Resolution Department and has been made aware of your correspondence. We appreciate your business and look forward to coming to an understanding with you soon.Sincerely, Complaint Resolution Department Condor Securitization Trust

Dear [redacted],We have received a copy of the complaint provided to the Revdex.com. First and foremost, we would like to apologize for any inconvenience that you may have experienced with respect to your loan financed by Condor Securitization Trust. We take all customer complaints...

very seriously and we thank you for the opportunity to address your concerns.Upon review of your complaint, it is our understanding that you are unhappy with the collection calls have been receiving. Collection calls automatically begin anytime there are outstanding charges on an account. To help clarify why you have received calls over the life of this loan, we have included a copy of your payment history to the account. You will note that although account payments are due on the 3rd of every month, most months reflect payment received between the 21st and the 25th. This delay results in a late fee for the month, as well as supportive reminder calls until the account is brought current.Additional information you may find helpful in understanding your account status, is that when a Condor account is past due, payments made will first accommodate past due principal and interest, then currently due principal and interest, before finally paying any late fees. Your significant $1,190.00 payment received 5/25/16 did not pay off the late fees. Because your principal and interest are current to date, the account shows 0 days past-due. Because the late fees remain unpaid, a past-due balance is still owed, and supportive reminder calls have continued. We hope this helps clarify the calls you receive.Your next payment is due on 10/3/2016, in the amount of 371.15. This amount covers 12 months of unpaid late fees, as well as the remaining portion of the October principal and interest. If the balance is paid after your grace period, it will incur a late fee.If you have any further questions, one of our helpful Loan Advisors would be glad to review the account live with you, or help process a payment. We can be reached at [redacted]; Monday-Friday from 6:00AM-7:00PM (PST), and Saturdays from 7:00A- 12:00PM (PST).

We have received a copy of the complaint that you have provided to the Revdex.com. First and foremost we would like to apologize for any inconvenience that you may have experienced with respect to your auto loan financed by Condor Securitization Trust.Upon review of your complaint...

details it is our understanding that you are disputing the amount owed on your account.Subsequent to reviewing your payment history, we have located the initiation of the ongoing issue. Due a missed payment on 9/23/2013, your account became delinquent by one month meaning that for every payment received thereafter, this was applied to any previous unpaid billings first and so on. In addition, there were numerous returned payments that of which escalated the delinquency on your account. Per a conversation with a representative on 4/4/2016, there was a total past due amount of $2,099.94 that of which did not include your monthly billing of April. The amount of $1,699.97 had to be paid in order to bring your account current; this amount was for the remainder of October and the months of November through March. Attached is a copy of your full payment history prior to the repossession of your vehicle. A last payment of $889.91 was in fact received on 4/15/2016 covering the unpaid months of November, December, and partial of January, however, this amount did not fulfill the total past due amount.Prior to the repossession of your vehicle on 4/22/2016, your account was past due in the amount of $2,240 that of which included your monthly billing for April. Per the conversation with one of the representatives on 4/22/2016, the amount of $1,810.03 was to be accepted in order to release your vehicle. This amount was for the remainder of January, the months of February though March, any late fees, and the repossession fees as explained during the conversation. As of today, your account is current with your next monthly billing coming due on 5/23/2016 for the amount of $399.97. Once again we apologize for the inconvenience this may have caused you but we are in our legal rights to collect our collateral if the terms of the contract are broken.Should you have additional questions, please feel free to contact our office at [redacted]. Our office hours are Monday through Friday from 6:00 AM to 7:00 PM (Pacific Standard Time) and on Saturday from 7:00 AM to 12:00 PM (Pacific Standard Time).You may also speak directly with Complaint Resolution Specialist [redacted]. She is a member of our Complaint Resolution Department and has been made aware of your correspondence. We appreciate your business and look forward to coming to an understanding with you soon.Sincerely, Complaint Resolution Department Condor Securitization Trust

RE: Revdex.com Complaint ID #[redacted] ACCT #CDR-[redacted] Dear [redacted], Our office has received your complaint regarding your account through the Revdex.com (Revdex.com) on 11/23/2017. After review of your complaint, we understand you are requesting a refund of $60.00 due to overdraft fees you...

acquired as a result of a billing error. In reviewing your account, we confirm you called us on 10/5/2017 to make a payment of $490.78 but due to a billing error, a double payment of $981.56 was charged. The refund of $490.78 was processed and confirmed on 10/13/2017. Additionally, your refund of $60.00 for the overdraft fees was processed and sent on 11/13/2017. Please allow ten (10) business days for the check to be delivered to your address.We ask that you feel free to contact us if you have any questions. If you would like to update your contact information or make a payment our offices can be reached at 888-986-8128; Monday-Friday from 6:00AM-7:00 PM (PST) and Saturdays from 7:00AM-12:00PM (PST).Sincerely,Customer ServiceCondor Securitization Trust

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
 This note is to inform that the issue with Condor Securization Trust (formerly know as condor) has been resolved. My account was credited back for the amount disputed on 11/06/2017. I do appreciate your prompt response to my complaint. Thank you, Regards,
[redacted]

Dear [redacted], Our office has received your recent correspondence from the Revdex.com (Revdex.com) on 01/17/2018. We understand you believe the amount owed on your account is incorrect and have requested we either adjust or substantiate the amount owed.Please find included for your...

records:Original ContractComplete Payment HistoryPlease note the amount financed on your contract, $16,432.70, is the starting balance on your payment history. Using the payment history, you can track your balance to see that the amount owed on your account, $7,082.60, is indeed correct. The allocation of each payment can be seen in columns: “Principal”, “Interest” and “Other”. The Other column includes late fees, NSF fees and any other fees should they apply. Also note that your account will continue to accrue interest, so this balance may increase.If you would like to contact us, our offices may be reached at [redacted], Monday through Friday from 6:00am to 7:00pm, or Saturdays from 7:00am to 12:00noon, PST.Sincerely, Customer ServiceCondor Securitization Trust

Dear [redacted]We have received a copy of the complaint submitted to the Revdex.com. First and foremost, we would like to apologize for any inconvenience that you may have experienced with respect to your auto loan financed by Condor Securitization Trust. We take...

all consumer complaints very seriously and appreciate the opportunity to address your concerns. Upon review of your complaint, we understand you are requesting transparency and a better understanding of your account history. We would be glad to provide this helpful response and included payment history.We would also like to clarify that in September 2015, San Diego-based Condor Securitization Trust, took over all accounts previously serviced by Condor Capital Corp in New York, which has since closed. Shortly thereafter, you were sent a Supplemental Loan Statement, outlining a reduction to your principal balance, in the amount of any previously mistaken fees. That document is also included with our response today. Inaccurate billing is not a practice of Condor Securitization Trust. Fees currently due to your account have been legitimately incurred in the months following corporate transition.Your current balance including November billing, is $2,470.00. The amount is due in full before 11/14/2016 to redeem the vehicle and avoid sale at auction. Due to the delinquency, payments must be received via certified funds:• Money Gram: Pay Code 7[redacted], or• Western Union Quick Collect: Pay Code City: Loan Payment / Pay Code State: CAA breakdown of this figure is included, and is comprised of the following:• Due Principal and Interest for July, August, September, October and November 2016• A one-time late fee for each monthly payment not received in full, to a current account, before the end of that months’ grace period.• Two NSF Fees for October transactions that failed due to Non-Sufficient Funds• Repossession Costs labeled as “Investor Advance”Our office can be reached at 888-986-8128, Monday through Friday from 6:00 AM to 7:00 PM and Saturday from 7:00 AM to 12:00 PM (Pacific Standard Time).Sincerely,[redacted] Complaint Resolution Department Condor Securitization Trust