Condor Capital Corp

Dear [redacted],
We have received a copy of the complaint submitted to the Revdex.com. First and foremost, we would like to apologize for any inconvenience that you may have experienced with respect to your auto loan financed by Condor Securitization Trust. We take all...

consumer complaints very seriously and appreciate the opportunity to address your concerns. Upon review of your complaint, it is our understanding that you feel insufficiently notified of the account delinquency, and consequently, that your vehicle was wrongly repossessed. We understand you are seeking both documentation, and the return of your vehicle.Upon reviewing your account, we see the balance has been paid, as of 10/22/2016, and as a result, the vehicle released to your possession. We offer our sincere congratulations on bringing your account current. The documents you requested have been included with this response for your records, and include a copy of your contract, payment history, and notifications sent regarding the delinquency.Regarding the claim of insufficient notification, our records indicate that in the six months leading up to vehicle repossession, you were sent 6 mailed statements, 7 mailed late notices, and numerous text messages and unanswered phone calls, including 30 voicemails requesting your return call. For this reason, we feel due diligence was in fact exercised. No return communication was received to discuss.Reviewing your call history, we show only one conversation on record in the time of our Servicing, from October 2015, where address, phone number and email were all verified as current. The conversation did not request to update the address on file. We do show your updated address, as listed on this correspondence, as of October 2016.
Our office can be reached at 888-986-8128, Monday through Friday from 6:00 AM to 7:00 PM and Saturday from 7:00 AM to 12:00 PM (Pacific Standard Time).Sincerely, Complaint Resolution Department Condor Securitization Trust

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]2, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have received a copy of the complaint that you have provided to the Better...

Business Bureau. First and foremost we would like to apologize for any inconvenience that you may have experienced with respect to your auto loan.
Upon review of your complaint it is our understanding your vehicle was repossessed after you had paid the payoff amount given by one of our representatives.
Subsequent to reviewing your account, we were able to locate the call between yourself and one of our representatives on 2/1/2016. During this call, you requested a payoff amount that of which was for $1,505.04. Per the conversation, this amount was to be respected for a period of 10 days and was also explained the importance of making this payment as soon as possible. The representative also stated how making the payment through [redacted] or [redacted] would reflect on your account sooner rather than making the payment by check. If payment was to be made by check, payment would have to be made no later than February 9" in order for it to post on your account and have the 10 day period respected. Per your request, account was noted that you would be making the payoff amount no later than the 9" with your checking account.
Per our notes, we received a call from you on February 11" in which you made this payment via check. However, since the check would take an additional 2–3 days for it to post to your account and was not made within the time frame given, the payoff 10 day period had expired and we were no longer able to withdraw the funds due to the delinquency of your account as explained by our representative on 2/1/2016. Please be informed that prior to the repossession of your vehicle, your account was 190 days past due with a past due balance of $2,186.10.
We ask that you contact our offices at your earliest convenience to better assist you in this matter. Should you have any questions, please feel free to contact our office at [redacted]. Our office hours are Monday through Friday from 6:00 AM to 7:00 PM
and on Saturday from 7:00 AM to 12:00 PM (Pacific Standard Time).
You may also speak directly with our Complaint Resolution Specialist [redacted]. She is a member of our Complaint Resolution Department and has been made aware of your correspondence. We appreciate your business and look forward to coming to an understanding with you soon.

We have received a copy of the complaint that you have provided to the Revdex.com. First and foremost we would like to apologize for any inconvenience that you may have experienced with respect to your auto loan financed by Condor Securitization Trust.Upon review of your complaint details it is our understanding you are disputing the repossession of your vehicle.Due to the status of your account and because your auto loan was not reaffirmed during your bankruptcy case, your personal liability on the loan received a discharge at the conclusion of your case. Therefore we are required to take certain steps to make sure we do not violate the terms of your court’s discharge order. Accordingly, we discontinued sending periodic billing statements, terminated all automatic payments, and suspended your access to the web payment portal.Please be informed that we are in our legal rights to collect our collateral at any time the account is at default.Should you have any questions, please feel free to contact our office at [redacted]. Our office hours are Monday through Friday from 6:00 AM to 7:00 PM (Pacific Standard Time) and on Saturday from 7:00 AM to 12:00 PM (Pacific Standard Time)

Dear [redacted],   We have received a copy of the complaint that you have provided to the Revdex.com. First and foremost we would like to apologize for any...

inconvenience that you may have experienced with respect to your auto loan financed by Condor Securitization Trust. We take all customer complaints very seriously and we thank you for the opportunity to address your concerns regarding the handling of your auto loan.   Upon review of your complaint, it is our understanding that you are concerned about the repossession of your vehicle despite your previous payments to the account. We would like to confirm the recent $400.00 payments referenced, all applied to this account. It appears that we have received the majority of your payments more than 10 days past your due date, thereby consistently incurring unpaid late fees. The accrued delinquencies resulted in the repossession of your vehicle. For your convenience, we have attached a copy of your payment history for your records, reflecting your account first fell behind in March of 2013.   Should you have additional questions, please feel free to contact our office at [redacted]. Our office hours are Monday through Friday from 6:00 AM to 7:00 PM (Pacific Standard Time) and on Saturday from 7:00 AM to 12:00 PM (Pacific Standard Time).     Sincerely, Complaint Resolution Department Condor Securitization Trust

Ever since I got wind that the parent company Condor Capital was under legal action for subprime lending I have been paying over at least $100 each month to shorten my loan. It has not been doing much according to the balance when I tried to buy a new vehicle. When I was sent the letter to join the class action suit against them I declined, because I pay on time and over so I never thought I would be a victim of theirs. March 2016, I received a letter stating my loan with Condor Capital was being transitioned to Condor Securitization Trust and nothing would be changing except to whom I made my payments to. I updated the address through my bank account, 2nd time I had to change the company's address in 4 years. I make my payments through my bank account so that I can have independent record outside of the company's. Thank goodness that I do, because July 2016 my car was repossessed after my first time being truly late on my payments. Within this time I did not received any calls with voicemail or actual mail. It wasn't until after my repossession that I noticed, while frantically looking for a bill for contact info, that I had not received a bill since March 2016. I go through the entire ordeal, owing $1000 for current payment, "past due" payment and late charges plus $1000 repo fees and storage fees of $75 per day (Condor delayed that process for two days with their terrible customer service and poor file handling). I get my car back and notice the hood is lifted. At first I blame the dealership because the reason why I was late on my first payment was getting an electrical issue with my rear lights addressed which cost me $$$ for diagnosis. I go to a job interview with the insurance company that I work for, and co-worker asked to look my car over after noticing the hood. He said it looked like I hit something so he took it back and looked more closely. He told me it looked like someone hitched your car up by the core support. I think I flat lined for 30 seconds, the tow company that repossessed my car damaged my core support and radiator support. Now I have to find a way, through my attorney and insurance company, to hold Condor and the tow company responsible for the damage that they have done to me and my vehicle. By the way I have not received a bill since my repossession, coincidence, I don't think so.

We have received a copy of the complaint that you have provided to the Better...

Business Bureau. First and foremost we would like to apologize for any inconvenience that you may have experienced with respect to your auto loan financed by Condor Securitization Trust. We take all customer complaints very seriously and we thank you for the opportunity to resolve your concerns regarding the handling of your auto loan.
Upon review of your complaint details it is our understanding that you express a concern in regards to the handling of your auto loan.
Subsequent to reviewing your account, we have located your full payment history that of which explains the confusion on your account. Per you loan contract terms, payments are to be received on the 8” of each month for the amount of $251.97 starting 4/8/2013. Due to a missed payment on March of 2014, your account became delinquent by one month. Therefore, every payment received thereafter was applied towards your unpaid billings first. Please be informed that any late, missed, and or short payments will accrue late fees as stated in your contract. Per your payment history, you have made a total of 35 payments totaling $8,976.34 with the last payment received from you on 3/16/2016 that of which was applied towards your January billing and a partial of February.
As of the date of this letter, your account is 48 days past due with a current due balance of $734.40 that of which includes the remainder of your February billing, month of March, upcoming month of April and late fees accrued. Due to the delinquency of your account, automatic payments were stopped until account is brought current and therefore payments are only accepted through certified funds. As explained by our representatives, your account requires immediate attention in order to avoid your account from escalating.
On September 9, 2015 our offices relocated to a new location; on that day, a welcome packet was mailed to you explaining our new web portal access, phone number, email address, remit to address, etc. Per our notes, an incoming call was received on 10/19/2015 questioning the reason your payments had stopped being debited where our representative informed you of the new update that of which you agreed to set up a new account with your first payment being debited on 10/19/2015.
Attached is a copy of your original loan agreement between yourself and Condor Securitization Trust for the financing of your 2010 Chevrolet Cobalt signed on 2/22/2013. Upon review of your account details we have determined that the maturity date set forth in your loan agreement is 5/24/2018, which is approximately 25 months into the future. Please keep in mind that the interest rate on your loan was set at 17.90% with a total amount financed to you of $10,169.88. Per your payment history, you are still responsible for the amount of $6,897.77 if payments are made as scheduled.
We sincerely apologize for the misleading information but be informed that all calls are monitored and recorded for quality and training purposes as stated during every call received or made.
Should you have additional questions, please feel free to contact our office at [redacted]. Our office hours are Monday through Friday from 6:00 AM to 7:00 PM (Pacific Standard Time) and on Saturday from 7:00 AM to 12:00 PM (Pacific Standard Time).
You may also speak directly with Complaint Resolution Specialist [redacted]. She is a member of our Complaint Resolution Department and has been made aware of your correspondence. We appreciate your business and look forward to coming to an understanding with you soon.
Sincerely, Complaint Resolution Department Condor Securitization Trust

We have received a copy of the complaint that you have provided to the Revdex.com. First and foremost we would like to apologize for any inconvenience that you may have experienced with respect to your auto loan financed by Condor Securitization Trust.Please be informed that due to...

the status of your account and because your auto loan was not reaffirmed during your bankruptcy case, your personal liability on the loan received a discharge at the conclusion of your case. Therefore we are required to take certain steps to make sure we did not violate the terms of the court’s discharge order. Accordingly, we discontinued sending periodic billing statements, terminated all automatic payments, and suspended your access to the web payment portal.The last voluntary payment we received from you on 4/1/2016 for the amount of $275 was applied to the month of January and partial of February. We ask that you please contact our office at your earliest convenience to better assist with your account.Should you have any questions, please feel free to contact our office at [redacted]. Our office hours are Monday through Friday from 6:00 AM to 7:00 PM (Pacific Standard Time) and on Saturday from 7:00 AM to 12:00 PM (Pacific Standard Time).

We have reviewed your feedback to our previous response and have provided you with additional details for your review.

I have been fighting with this company since they switched over to California. Them stating I'm behind on payments, I have not been behind. They blocked me from their website to make payments, I made a payment and they did not take it from my account. They told me I had to pay them through western union. I've made two western union payments within the last two days. Condor told me I was fine. Now I received a letter in the mail today stating they changed to Condor Securitization Trust and I owe one payment and they sent someone out tonight and repo'd my car. The guy would not tell me any information of where my car was going. I am so fed up with this company someone has to do something about them scamming people.

I had some financial difficulties and fell behind on my car payments. The car was repo on 2/16/16 and I had to get caught up before the car could be released. I made all necessary payments by 2/19/16 and as of today 2/25/16 I am still waiting on the release of my car. Every time I call they give me some bureaucratic answer, but the car has yet to be released. On 2/24/16 I get a call from the towing agency ([redacted]) that said the auction house was an hour away and they were coming to get my car. The employee informed them that since they didn't give her 24 hour notice that they couldn't take it. I called Condor on 2/25/16 and they said a release was sent; I called [redacted], after I got of the phone with Condor and they said they have not received a release. I am fed up with Condor because if I paid all that they asked then I should have my car!

We have received a copy of the complaint that you have provided to Better...

Business Bureau. First and foremost we would like to apologize for any inconvenience that you may have experienced with respect to your auto loan financed by Condor Capital Corporation.
Upon review of your complaint it is our understanding erroneously information might have been given by our representatives regarding your account.
Please be informed that our offices relocated to San Diego on September 9, 2015. On that day, a welcome packet was mailed to you to the address on file. In this packet, our new remittance address, phone number, email address, web portal, etc. were all included for your knowledge. We have attached an additional copy for your records. You also state in your complaint of a letter you received on January 27, 2016 stating your account was 179 days past due. Per our notes, monthly account statements had been mailed to you starting September 2015; Enclosed is a copy of the first billing that was sent to you.
Per your complaint details, you mention a letter from February 3" that of which gives a past due amount of $1,898.28. Subsequent to investigating your account, this letter was not mailed on February 3" as stated. We have attached the original copy of this letter that of which was mailed on 12/26/2015.
As of January 2016 when you received the past due letter, your account was in fact 179 days past due. Prior to the payment you made for the amount of $1,000, the last payment we had received from you was on 6/26/2015. After reviewing your payment history thoroughly, we noted an inconsistency in your payments. Please be aware that for any unpaid billing, the next payment received from you will automatically be applied to that previous missed payment. For every missed payment, your account is subject to additional fees and interest accruals as stated in your loan contract. We have attached your full payment history which shows a breakdown of your payments.
Due to the prolonged past due days, your account was repo initiated on 1/11/2016 since we had not heard from you. During this period, you must bring your account current and any past due amount must be paid in full .Per our notes, we received a call from you on 2/3/2016 in which you requested to make a payment of $1,500; however, due to our policies, we were only able to process a $1,000 payment via
credit card. Since your account had been placed on repo initiated status, the full past due amount could only be accepted via certified funds or western union. We apologize for any unclear information our representatives may have given you but no credit card payment should have been accepted which is
where the issue originated.
Prior to your payment on 2/3/2016, a new account statement was mailed to you on 1/27/2016 in which the new past due balance was $2,218.07 and your total amount due was $2,527.66. With that being said, your new past due balance after your payment was of $1,218.17; enclosed is a copy of this Statement.
A western union payment was received on 2/5/2016 for the amount of $1,527.66 that of which covered all past due amounts. We can assure youthere were no additional charges on your account. As of today, your account is current with an upcoming billing due on 3/15/2016.
Should you have additional questions, please feel free to contact our office at [redacted]. Our office hours are Monday through Friday from 6:00 AM to 7:00 PM (Pacific Standard Time) and on Saturday from 7:00 AM to 12:00 PM (Pacific Standard Time).
You may also speak directly with our Complaint Resolution Specialist [redacted]. She is a member of our Complaint Resolution Department and has been made aware of your correspondence. We appreciate your business and look forward to coming to an understanding with you soon.
Sincerely, Complaint Resolution Department Condor Capital Corp.

Dear [redacted],We have received a copy of the complaint provided to the Revdex.com. First and foremost, we would like to apologize for any inconvenience that you may have experienced with respect to your loan financed by [redacted]. We take all customer...

complaints very seriously and we thank you for the opportunity to address your concerns.Upon review of your complaint, it is our understanding that you feel your vehicle was unjustly repossessed after verbal promises against repossession were made. Upon review of our call history, we cannot agree with this claim.Conversations on 9/19/16, both before and after your $400.00 payment was received, and another call on 9/20/2016, all confirm the full amount past due must be paid, and the account brought current, to avoid vehicle repossession. This was clarified again in a call on 9/22/16.A second conversation on 9/22/16 confirms that the request for a Repo Hold was denied during the call; As a result, a return call was not scheduled.Certified funds require 24-48 hours for processing. Releasing a vehicle with the repossession agency can take between 1 and 3 days depending on when the agency is notified. For any miscommunication regarding these processing windows, we sincerely apologize. They allow for correct processing and documentation, assuring the mutual benefit of accuracy, to borrower, lender and agency alike.We would like to congratulate you on bringing the account current to date! Your next monthly payment of $374.95 is due on or before 10/14/2016. Unfortunately, as the costs associated with repossession were a direct result of the known account deficiency, they are not able to be waived or credited.If you have any further questions, one of our helpful Loan Advisors would be glad to review the account live with you, or help process future payments. We can be reached at [redacted]; Monday-Friday from 6:00AM-7:00PM (PST), and Saturdays from 7:00A- 12:00PM (PST).

We got behind on our car payments due to being out of work because of health issues. Our vehicle was repossessed on 02/12/16. We made contact with Condor that evening to find out how much it would be to bring the account current. we were informed that the offices would be closed over the weekend, however we were not informed they would be closed Monday 02/15/16 for Presidents day.
We made the full payment (including March payment, even though payment is not due until March 29) at 12:30 PM (CST) and followed all the instructions we were given only to be informed after sending them $2500 that it could take 48-72 business hours for payment to post due to Western Union policies. We immediately contacted Western Union and we told that the payment had been sent and received within 15 minutes of the transaction.
After multiple calls every 2-3 hours over four days the vehicle was finally released. After making an appointment to recover our vehicle, upon arriving at the impound lot we were informed that Condor did not honor our request to have a "Redemption Hold Order" placed on our vehicle and it had been sent to auction.
All in all we were without our vehicle for over 10 days, were lied to repeatedly, deliberately misled, both my fiancee were spoken too in a rude and condescending manner. I have never experienced such horrible customer service from anywhere.

We have received a copy of the complaint that you have provided to the Revdex.com. First and foremost we would like to apologize for any inconvenience that you may have experienced with respect to your auto loan financed by Condor Securitization Trust. We take all customer complaints...

very seriously and we thank you for the opportunity to resolve your concerns regarding the handling of your auto loan.Upon review of your complaint it is our understanding you express a concern in regards to the distribution of your payments.Subsequent to reviewing your account, we have located the payments mentioned in your complaint. After receiving documentation from you concerning your payments, changes were made accordingly as explained by our representatives. Please be informed that although you paid a higher amount than that of your regular payment, this is to be applied appropriately in order to maintain your account current. Per your payment history, there has been an inconsistency in the amount and months paid that of which caused your account to fall behind. The last payment we received from you on 4/20/2016 for the amount of $263.16 was applied to part of February and part of March, leaving a remainder balance of $89.16. Enclosed is a copy of your full payment history.Per your contract terms, we may apply each payment to the earned and unpaid part of the finance charge, the unpaid part of the amount financed and to any other amounts you owe in that order. Be informed that your monthly payments are to be made on the 19th of every month for the amount of $263.16 starting 11/19/2013 and as a result, your account is subject to late charges if terms are broken.
As of today, your account is 33 days past due with a past due balance of $358.32 which includes the months of April, remainder of March, and any late fees associated with such. We ask that you contact our offices to better assist you in bringing your account current.We can assure you that your account has been managed accordingly and all payments have been applied appropriately.Should you have additional questions, please feel free to contact our office at [redacted]. Our office hours are Monday through Friday from 6:00 AM to 7:00 PM (Pacific Standard Time) and on Saturday from 7:00 AM to 12:00 PM (Pacific Standard Time).You may also speak directly with Complaint Resolution Specialist [redacted]. She is a member of our Complaint Resolution Department and has been made aware of your correspondence. We appreciate your business and look forward to coming to an understanding with you soon.Sincerely, Complaint Resolution Department Condor Securitization Trust