Connect for Health Colorado

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have been contacted by the Connect For Health resolution team and am awaiting their follow up They have contacted [redacted] to research the issue and have agreed to follow up as soon as possiable My hope is that they can resolve this matter Sincerely, [redacted]

Dear Mr [redacted] ,I am sorry to see the difficulty you have run into trying to get your health insurance through us for I understand your frustrationWe do our best to guide people such as you through the eligibility and enrollment process correctly and it appears we feel short in your case.I will turn your report over to a resolution specialist who can review your records so that we can determine the correct eligibility under the federal guidelines that govern us and work to get you enrolled in health coverageI will begin the process immediately and you should expect to hear from a specialist from our team in the next day or two.Again, I am sorry for the negative experience you had with us and will do what I can to make it rightLuke C***Director of CommunicationsConnect for Health Colorado

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me After working directly with the Insurance carrier, who were MUCH more helpful, I was assigned an executive resolution team member by connect for health, and things seem to finally be getting solvedSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I understand it may take some timeI have already over paid by 10% of my social security annual income.When that is re imbursed, not credited, I will consider this issue closed.If you reply again, I must respond the same way Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received an e-mail outside of the Revdex.com and they are working on getting me the form I need Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: It's currently still being resolved Sincerely, [redacted] ***

Dear Ms [redacted] ,I am sorry to see the difficulty you have encountered obtaining your Form 1095-A and the poor customer service you have experiencedWe will get you your form and investigate the issues you describedWe strive to provide a high level of customer service and to provide our customers documents associated with their health insurance purchase in a timely mannerAgain, I regret that this has not been your experience.Luke ClarkeDirector of CommunicationsConnect for Health Colorado

Dear [redacted] ,I am sorry for the difficulty that you have experienced enrolling in your health insurance coverageWe strive to enroll customers as efficiently as possible in the plan of their choosingWe have clearly fallen short in your case but I will work to have this resolved to your satisfaction as soon as possible.We appreciate your business and will do our best to re-earn your confidence.Sincerely,Luke ClarkeDirector of CommunicationsConnect for Health Colorado

Dear Mr [redacted] ,I am sorry for the difficulty your employee and his dependent are having with their health insurance coverageI will investigate this immediately and do whatever we can to resolve these questions.We appreciate your business,Luke ClarkeDirector of CommunicationsConnect for Health Colorado

Dear [redacted] ***,I am sorry for the inconvenience you have experienced in obtaining your Form 1095-AWhile we strive to provide a positive customer experience and meet their needs in a timely manner, it's clear that we have fallen short in your caseI can understand your frustrationI will take this matter to a team of specialist who can move this forward and make certain the form is processed as quickly as possible.In a case like this, it is important that we take steps to verify data with your health insurance company and make certain correct information is reported to the IRS and it does take a lot of timeIt is unfortunate that you were given inaccurate and inconsistent estimates on how long it would take to provide you your formWe will look into that as well.In the meantime, please accept my apology and know that we will work to complete your form and the necessary confirmations as quickly as possible to avoid any more inconvenience to you.With my best regards, [redacted] Director of CommunicationsConnect for Health Colorado

Dear Ms ***,I am sorry to see that you have not been able to resolve this issueYou will be hearing from one of our staff very soon and we can work this outYou should feel free to contact me if you have any questions in the meantime [redacted] *** [redacted]

I am sorry to see you have experienced these difficultiesWe strive to deliver a quality customer experience and fell short in this caseContact me at [redacted] or [redacted] if any of these issues are not yet resolved and I will get them all resolved promptly

Dear Mr [redacted] ,I am sorry to see the difficulty you have experienced getting your tax formI can assure you that you will receive it before the filing deadlineI spoke to a colleague closer to the process for producing these forms and I am aware that he is now in touch with youHe can explain the quality assurance checks that delay the turn around time on corrections to this form.At Connect for Health Colorado, we strive to train all of our customer service representatives to provide a high quality service experience and I regret that we fell short in your case.My best regards,Luke ClarkeDirector of CommunicationsConnect for Health Colorado

Dear Mr***,I am sorry to see you that you are having difficulty enrolling in health insurance and obtaining appropriate financial assistanceWe strive to provide an efficient and easy to navigate enrollment process and it appears we have fallen short in your caseI will be sure that a customer service representative from Connect for Health Colorado contacts you as soon as possible to enroll you in health insurance and obtain the correct level of tax credit assistance that you may qualify forWe are grateful for your business and we will improve on your experienceLuke ClarkeDirector of CommunicationsConnect for Health Colorado

Dear [redacted] ***,I am sorry to see the difficulty you have experienced with your health insurance coverage and with our customer service centerI will turn this over to a resolution team today so that it can be cleared up as soon as possibleYou can expect to hear from a member of that team in the next day or so[redacted]

Dear [redacted] I [redacted] ***,I am sorry to read of your difficulties obtaining the Form 1095-AWe strive to provide customers complete, accurate and timely information to assist with their tax filingI will initiate an inquiry today into the difficulties you describeYou can expect to hear from a resolution specialist this weekHowever, because this form relies on Connect for Health Data as well as your insurance carrier for 2015, I can not at this point in time guarantee when you will receive the formWith a little more than two weeks remaining before the April deadline for filing your return, you may choose to consult IRS.gov, your tax preparer or your tax filing software (your choice) on the process for filing for an extensionI can't offer tax advice but I assure you, I will do what I can to get you your form as soon as possibleI apologize for the delayLuke ClarkeDirector of CommunicationsConnect for Health Colorado

Mr***,I am sorry for the difficulties you have encountered working with usI will review to see if there is anything we can do to give you the effective date you requestedSincerely, Luke ClarkeDirector of CommunicationsConnect for Health Colorado

Dear Ms [redacted] ,I am sorry to see the difficulty that you experienced enrolling in your health insurance for this yearWe strive to provide efficient, accurate service and it appears we did not meet that in your caseI can understand your frustrationI will initiate an immediate review of your account todayYou can expect to hear from a resolution specialist with Connect for Health [redacted] soon and we will complete your enrollmentYou can feel free to contact me directly, if you wishMy contact information is below[redacted]

Dear Mr [redacted] ,I am sorry to see the difficulty that you are having with your health insurance and dental coverage for There appears to be a breakdown in communicationI will turn this matter over to a resolution specialist today to review our records and to get in touch with you to straighten this out.Today is Wednesday, Jan24, You can expect to hear from us by Friday, if not soonerIt may take some time to unravel this but there is no reason that you should be left with this uncertaintyI apologize for thatLuke C***Director of CommunicationsConnect for Health Colorado