Connect for Health Colorado

Dear [redacted],I am sorry to see the difficulty you are having obtaining your Form 1095-A for 2016. I understand the urgency of this issue. We strive to deliver these forms in a timely and accurate manner and it appears that we have fallen short in your case. I will initiate a review of your...

account today with instructions to expedite its completion. I don't know the issues connected to yours but it is critical that the form we generate accurate reflects the information in our records and the records of your health insurance company and, in some cases, reconciling the amounts can take time for reasons that will not be apparent to you.In any case, you should expect to hear from a customer service representative soon and we will do our best to get you the form as soon as possible. [redacted] 
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms [redacted],I am sorry to see the difficulty you are having enrolling your newborn daughter on to your family's health insurance. We strive to provide the highest level of customer service and it's clear we have not done so in your case. I will initiate a follow up on your difficulties...

today. You should expect to hear from a customer service representative and to have this matter resolved soon.I regret the difficulty you have encountered and we will work to restore your trust in Connect for Health Colorado.Sincerely,Luke ClarkeDirector of CommunicationsConnect for Health Colorado

[A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .[redacted], , and find that Mediation is necessary.
Regards,
[redacted]

Dear Ms [redacted],I am sorry to see the difficulty that you experienced enrolling in your health insurance for this year. We strive to provide efficient, accurate service and it appears we did not meet that in your case. I can understand your frustration. I will initiate an immediate review of your...

account today. You can expect to hear from a resolution specialist with Connect for Health [redacted] soon and we will complete your enrollment. You can feel free to contact me directly, if you wish. My contact information is below.[redacted]
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Dear Mr [redacted],I am sorry to see the difficulty you have experienced getting your tax form. I can assure you that you will receive it before the filing deadline. I spoke to a colleague closer to the process for producing these forms and I am aware that he is now in touch with you. He can explain...

the quality assurance checks that delay the turn around time on corrections to this form.At Connect for Health Colorado, we strive to train all of our customer service representatives to provide a high quality service experience and I regret that we fell short in your case.My best regards,Luke ClarkeDirector of CommunicationsConnect for Health Colorado

Dear [redacted],I am sorry for the inconvenience you have experienced in obtaining your Form 1095-A. While we strive to provide a positive customer experience and meet their needs in a timely manner, it's clear that we have fallen short in your case. I can understand your frustration. I will take...

this matter to a team of specialist who can move this forward and make certain the form is processed as quickly as possible.In a case like this, it is important that we take steps to verify data with your health insurance company and make certain correct information is reported to the IRS and it does take a lot of time. It is unfortunate that you were given inaccurate and inconsistent estimates on how long it would take to provide you your form. We will look into that as well.In the meantime, please accept my apology and know that we will work to complete your form and the necessary confirmations as quickly as possible to avoid any more inconvenience to you.With my best regards,[redacted]Director of CommunicationsConnect for Health Colorado

Dear [redacted],I am sorry to see the difficulty you have experienced with your health insurance coverage and with our customer service center. I will turn this over to a resolution team today so that it can be cleared up as soon as possible. You can expect to hear from a member of that team in the...

next day or so.[redacted]
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Mr. [redacted],I am sorry for the difficulties you have encountered working with us. I will review to see if there is anything we can do to give you the effective date you requested. Sincerely, Luke ClarkeDirector of CommunicationsConnect for Health Colorado

Dear Ms [redacted],I am sorry to see that you have not been able to resolve this issue. You will be hearing from one of our staff very soon and we can work this out. You should feel free to contact me if you have any questions in the meantime. [redacted]
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