Connect for Health Colorado

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11469083, and find that this resolution is satisfactory to meThey have addressed the issue and I am satisfied.
Sincerely,
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Dear Mr***,I am sorry to read of the difficulty you have run into while purchasing health insurance through Connect for Health ColoradoWe strive to provide efficient and accurate customer service and we do train our employees accordinglyI will take your issue to a resolution specialist.You
will be contacted by that person this week in an effort to get you the health insurance you seek.My best regards,Luke C***Director of CommunicationsConnect for Health Colorado

Mr***,I am sorry to see the difficulty you are having obtaining a corrected Form 1095-A for tax year We do strive to respond to requests like yours as promptly as possibleIn the case of official tax documents, such as Form 1095-A, making a change requires a certain level of care and
validation, as you suggest in your messageThis process is underway for your formI will contact our team of specialists today to make sure that the correction is moving forward in the most expeditious manner possible but it requires reconciling our records with your insurance company and what has been reported to the IRS.Again, I apologize for your difficulty but I am confident that we can resolve it for you.Best regards,*** ***Director of CommunicationsConnect for Health Colorado

Dear *** ***,I am sorry to see the difficulty you are having with your Form1095-AWe do strive to provide these forms in a timely mannerI will initiate a review of your account today and you should expect to hear from a customer service representative who can resolve this issue and tell you
when to expect your corrected form soon.In the mean time, you should feel free to contact me if you have any questions.*** ***
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Mr***,I am sorry to see the difficulty you are having and I understand your frustrationI will get this situation resolvedYou can contact me at [email protected] if you have any questionsYou can expect to hear from a specialist at Connect for Health Colorado when this is
resolved. Luke ClarkeDirector of CommunicationsConnect for Health Colorado

Dear Mrs***,I am sorry for the difficulty you have had with the health insurance you purchased through us and now with the difficulty obtaining corrected Forms 1095-AWe strive to train our customer service representatives to provide the highest level of customer service and make continual
improvements to our technology to support thatClearly we have not succeeded in your case but we can fix itYou can expect to hear from a resolution specialist in the next day or twoI agree that you should not be penalized and you should indicate that you and your husband both had coverage in the appropriate place on your tax returnWe will provide you the correct forms.Thank you for your business and my sincere apologies for the difficulty you have encountered,Luke ClarkeDirector of CommunicationsConnect for Health Colorado

Dear *** ***,I am sorry to see the difficulty you are having correcting information on your Form 1095-AI will, as you request, contact the Appeals department of Connect for Health Colorado to resolve this issueI am confident we can resolve this to your satisfaction. ***
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Complaint: ***
I am rejecting this response because:The individual that is supposed to be a srresolution specialist, Christian R***has yet to enroll me in the correct dental plan - confirm coverage or confirm coverageHe does not answer his emails or return phone calls - or able to get me enrolled into the correct plan. MrC*** - this situation has been on going since July 2017. As of today, we are still trying to work with Christian, but still cannot get this corrected in a timely fashionThe year has calendar days remaining. Connect for Health is still "working on" it. is around the corner, and we still do not know IF and WHAT kind of coverage our family has. We have been having this ongoing dialogue since July 2017, as recent as this Revdex.com compliant/review submitted on 12/4/yet here we are on Dec20, and nothing is fixed. This is not visit to the grocery store where there was an error on a bill. It is a shame Connect for Health operates in this manner. I wish I could confidently say that our experience with you is an isolated case but as you can see from your other reviews and complaints (of course these are from only those who take the time to document it online) this sadly the practice.I hope that neither you or your family experiences this level of interaction from a company so ill-operated as this one.
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*** ***I understand that your concern has not yet been resolvedThe process requires review of the records of your health insurance company and ours and to account for any discrepanciesI understand that one of our representative spoke to you today so please bear with us while we work to resolve your issue.*** ***
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Dear Ms ***,I understand your frustration and anxiousness to resolve this and we are working with your health insurance company to do thatYou have been contacted by a resolution specialist who can fix the is*** but it does take time and careful work to avoid introducing new errorsI am in
regular contact with the resolution team addressing your issue and I am confident it will soon be resolved to your satisfaction.Luke C***Director of CommunicationsConnect for Health Colorado

Dear Mr***,I am sorry to see the difficulty you are having correcting your enrollment through Connect for Health ColoradoWe strive to provide the highest quality customer service and it appears that we have fallen short in your case.I will turn this matter over to a resolution specialist today
and ask for prompt resolutionYou can expect to hear from us.I appreciate your doing business through Connect for Health Colorado and I am sorry for the difficulty you encountered. Luke C***Director of CommunicationsConnect for Health Colorado

Dear Mr***,I am sorry to see the difficulty that you are having with your billing and recent change in your coverageWe do strive to provide prompt, accurate and reliable customer serviceClearly we have not in your caseI am taking immediate steps to have your account corrected so that you
can be refunded all premiums debited in error from your accountI don't know why it has taken this long but you can expect to hear from one of our resolution specialists very soon.In the meantime, please feel free to contact me if you have additional questions or information.Best regards,*** ***
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Dear Mr***,I am sorry for the difficulty you have encountered signing up for health insurance coverageWe strive to provide accurate information to all our customers regarding eligibility and enrollmentI will have your case reviewed and see to it that you are informed of the result.***
***Director of CommunicationsConnect for Health Colorado

Revdex.com:
I would like to reject the offer of Mediation for complaint ID ***
Regards,
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Mr ***,I am sorry to see you had difficulty with your enrollment through Connect for Health Colorado and I understand your frustrationI will initiate a review of your account today and seek the adjustment that you requested.*** *** ** ***Connect for Health Colorado

Dear Ms. [redacted],I am sorry to see the difficulty you have encountered obtaining your Form 1095-A and the poor customer service you have experienced. We will get you your form and investigate the issues you described. We strive to provide a high level of customer service and to provide our...

customers documents associated with their health insurance purchase in a timely manner. Again, I regret that this has not been your experience.Luke ClarkeDirector of CommunicationsConnect for Health Colorado

Dear Ms [redacted],I am sorry to see the difficulty that you are encountering with your health insurance enrollment. I will initiate an immediate review of your case in our records and with [redacted].You will hear from one of our representatives but, in the meantime, you can contact me...

directly, if you like.[redacted]
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Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
After working directly with the Insurance carrier, who were MUCH more helpful, I was assigned an executive resolution team member by connect for health, and things seem to finally be getting solved. Sincerely,
[redacted]

Dear [redacted],I am sorry for the difficulty that you have experienced enrolling in your health insurance coverage. We strive to enroll customers as efficiently as possible in the plan of their choosing. We have clearly fallen short in your case but I will work to have this resolved to your...

satisfaction as soon as possible.We appreciate your business and will do our best to re-earn your confidence.Sincerely,Luke ClarkeDirector of CommunicationsConnect for Health Colorado

Dear Mr. [redacted],I am sorry for the difficulty your employee and his dependent are having with their health insurance coverage. I will investigate this immediately and do whatever we can to resolve these questions.We appreciate your business,Luke ClarkeDirector of CommunicationsConnect for Health...

Colorado